Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

1208 Reviews

100% Would Recommend
Latest Review 3 days ago

Reviews


EB
ELAINE B.
Stoughton, MA
Honda Accord Sdn
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/30/2017
Honda accord
Every time I take my daughters Honda here they say they do the problem but it’s never fixed the first time . Then they always charge me more the second and third time . Don’t understand why they can’t fix it the first time . Not happy with service not recommending them every single time this happens

EF
Emily F.
Groton, MA
Toyota Camry
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/10/2018 Category: Service
Emily said she has had to go back to the business a few times to try to resolve the same issue.
This review was collected via phone interview by Customer Research Inc.

CP
Cathy P.
Canton, MA
Chevrolet Malibu
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/22/2017 Category: Service
Cathy said the service was too expensive.
This review was collected via phone interview by Customer Research Inc.

MD
Mike D.
Massachusetts
Jeep Grand Cherokee
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/08/2016 Category: Service
Mike said this business was very kind to get his vehicle in as quickly as they did. He was told they were absolutely positive the issue with his vehicle was the computer. When he heard the words, they were positive. He told them not to complete the repairs and took his vehicle to the dealership. They told him the facility was on the right track but the diagnoses they gave him was false. It was an electric issue cause by a bad ground. He is thankful he did not have them complete the repairs because it would have caused problems on both ends.
This review was collected via phone interview by Customer Research Inc.

DW
DEBRA W.
Stoughton, MA
Toyota Highlander
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/03/2015
Customer service, time, price
Outstanding service as always!

JF
Jim F.
Canton, MA
Kia Sorento
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/02/2014 Category: Service
Jim said he received an estimate for tires, which was too expensive.
This review was collected via phone interview by Customer Research Inc.

AC
Andrea C.
Ford Taurus
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/13/2014 Category: Service
Andrea said she had to go back to this business because they did not complete the work on her vehicle. She chose not to elaborate
This review was collected via phone interview by Customer Research Inc.

JM
Jessica M.
Massachusetts
Nissan Xterra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/25/2014 Category: Service
Jessica said the staff was very nice and helpful. The check engine light came back on, so she had to take the vehicle back a second time. The business performed another diagnosis and found additional services that need to be performed. She is waiting for someone from the business to contact her to address the issues.
This review was collected via phone interview by Customer Research Inc.

KA
Karl A.
Stoughton, MA
Honda Civic
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/06/2013 Category: Service
Karl said this is a local business and it is a bit expensive.
This review was collected via phone interview by Customer Research Inc.

TS
THELEASE S.
Stoughton, MA
Lexus ES 300
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/05/2013
The location is very convenient.
I went in for an oil change, as I have done many times before, with other maintenance problem, all were handled and I was satisfied with the work. What made Island Street stand out was a car wash. This was not done, and the prices for an oil change went up. I was disappointed.

JP
Jim P.
Stoughton, MA
Nissan Altima
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/13/2018 Category: Service
Jim said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

SZ
Stephen Z.
Massachusetts
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2018 Category: Service
Stephen said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

DF
DENNIS F.
Stoughton, MA
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2018
Suspension repair, tires, alignment, inspection sticker
I never recieved my alignment printout as I requested, other than that I’m pretty happy with the service.

RP
ROBERT P.
Sharon, MA
Toyota Avalon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2018
Great Garage
Island replaced my battery a few months ago. The battery was defective and died. They replaced it free under warranty. These folks are easy to do business with.

KC
KENNETH C.
Sharon, MA
Dodge Grand Caravan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2018
Professional, courteous, and efficient service.
Island Auto corrected any car problems that I had, without my having to return for the same problem.

GS
GIL S.
Stoughton, MA
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/08/2018
Work completed on time to my satisfaction
Simply coolant system pressure test and oil change. Work completed on time. Thank you.

AG
Amanda G.
Canton, MA
Kia Forte
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2017 Category: Service
Amanda said it was a little more expensive than she would like.
This review was collected via phone interview by Customer Research Inc.

BS
Ben S.
Massachusetts
Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2017 Category: Service
Ben said he had to take the same part to this business twice.
This review was collected via phone interview by Customer Research Inc.

PC
PHIL C.
Sharon, MA
Mercury Sable
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/15/2017
Excellent mechanical work, cosmetic details need more attention
The technician did a great job replacing the rear struts on a 1999 Sable and tightening some loose, rattling body panels. But the rear deck cover was reinstalled incorrectly and overlapped the CMHSL. The Sable belongs to an elderly person who lives 35 miles away. It would be difficult to return for a correction so I removed the rear seat and repositioned the rear deck cover.

LA
LAURIE A.
Stoughton, MA
Mitsubishi Outlander
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/03/2017
Great service
Island Street Auto is professional and courteous. They have your car ready when they say they will and keep you updated.