Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

160 Reviews

100% Would Recommend
Latest Review 6 days ago

Reviews


LH
Luke H.
Sykesville, MD
Dodge Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/21/2012 Category: Service
Luke said the service for an oil change and to change a tail light was expensive and it took about a hour to be completed.
This review was collected via phone interview by Customer Research Inc.

MM
Michelle M.
Sykesville, MD
Honda Civic
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/20/2013 Category: Service
Michelle said that the business fixed something on her vehicle but made her pay for something else.
This review was collected via phone interview by Customer Research Inc.

DW
Dan W.
Marriottsvl, MD
Nissan Murano
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/23/2012
suspension
Not only did you fix the bouncy ride but the car is a lot quieter too. Seemed too expensive but we know you will do it right.

CC
Charles C.
Eldersburg, MD
INFINITI QX80
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2018
Quality Work & Customer Service
Great customer service with quality work. My only issue is the price for same work with my dealer - MasterTech is 40% higher cost. Distance from home was a factor given the dealer is 40 minutes away vs 5 minutes away for MasterTech. I valued my time enough to chose MasterTech.

CB
Cynthia B.
Marriottsville, MD
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2018 Category: Service
Spoke with Eric. He said the service was great.
This review was collected via phone interview by Customer Research Inc.

CH
Cheyenne H.
Woodbine, MD
Volkswagen CC
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2017 Category: Service
Cheyenne said she recommends this facility.
This review was collected via phone interview by Customer Research Inc.

ZG
Zack G.
Mount Airy, MD
Mazda Mazda6
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2017 Category: Service
Zack said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

SB
Steven B.
Sykesville, MD
Porsche 911
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2017 Category: Service
Steven said they did a pretty good job. It was a complicated issue and it took 8 months to complete.
This review was collected via phone interview by Customer Research Inc.

JG
John G.
Sykesville, MD
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/24/2016
great shop to work with
Had an engine replaced on my sons 2000 Jeep Wrangler. Walt's shop did a great job.

HB
Heather B.
Sykesville, MD
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/14/2016 Category: Service
Heather said even though this business was not able to fix the problem, the service they provided was good.
This review was collected via phone interview by Customer Research Inc.

MC
Mark C.
Marriottsville, MD
BMW 330Ci
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2013 Category: Service
Mark said this business did a nice job.
This review was collected via phone interview by Customer Research Inc.

MA
Mike A.
Marriottsville, MD
Volkswagen Passat
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/25/2013 Category: Service
Mike said this business did not really find out what was wrong with his vehicle, but it is running well.
This review was collected via phone interview by Customer Research Inc.

MS
Mary Ann S.
Sykesville, MD
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/01/2012
Great Job
Good work, but a little more $ then we hoped for. Will know better after emissions test next week.

EB
Ed B.
Sykesville, MD
Saab 9-3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2012 Category: Service
Ed said the business did everything he asked and kept him informed. The business fixed his vehicle.
This review was collected via phone interview by Customer Research Inc.

AK
Al K.
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2012 Category: Service
Al said he has been super impressed by service departments at other businesses of this type but they did a very good job at this business. His vehicle had a cracked block and was ruined so he got rid of it and purchased another vehicle. The business was honest with him.
This review was collected via phone interview by Customer Research Inc.

ML
Marion L.
Walkersville, MD
Jaguar XJ8
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/29/2012 Category: Service
Marion said that they were unable to finish the repair because it had to be finished at the Jaguar dealership.
This review was collected via phone interview by Customer Research Inc.

JH
Jeff H.
Sykesville, MD
Mercedes-Benz C240
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2012 Category: Service
Jeff said they did a very good job. He has recommended this business before and he will continue to do so.
This review was collected via phone interview by Customer Research Inc.

CA
Christoper A.
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/09/2012 Category: Service
Christoper said they did a fine job.
This review was collected via phone interview by Customer Research Inc.

WL
Walt L.
Owings Mills, MD
Mercury Mariner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Walt said the business got the parts in on time and finished the work in a timely manner.
This review was collected via phone interview by Customer Research Inc.

CB
Courtney B.
Red Lion, PA
Audi A3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
Courtney said the employees provided good customer service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 160 in total