Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

492 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


LH
LAUREN H.
Ridgefield, CT
Toyota Sequoia
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/08/2016
Friendly
People very nice. Service quick

KB
Kyle B.
Ridgefield, CT
Acura TSX
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/15/2018 Category: Service
Kyle said he did not like the idea that the mechanic that worked on his vehicle, did not talk to him regarding the repair work.
This review was collected via phone interview by Customer Research Inc.

LC
Linda C.
Ridgefield, CT
Honda Pilot
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/21/2014 Category: Service
Linda said she dropped off her vehicle off on a Thursday but she was never told how long it was going to take. She called back on Friday and she was told they needed a part. She went by to get something out of her bag on Monday. Her vehicle was left open and the advisor told her that her vehicle was ready. She told him she did not get a call and she had driven another vehicle there so she could not take it. By the time she got home the boss called her and told her the advisor was wrong and it was not ready because he had to check the lights. The next day she went to get her vehicle and the vehicle was still open and there were manuals left all over it. The light was still on and that was what she brought it in for. Not only was there no communication, they were also very dishonest. She will never recommend this facility due to this and she will not come back in.
This review was collected via phone interview by Customer Research Inc.

ZC
Zaza C.
Ridgefield, CT
BMW 328xi
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/20/2017 Category: Service
Zaza said she loves the staff at this business. They were very accommodating. This time she went in for a emissions test, but she failed because the business could not turn off her service light. Zaza said she wished she had known that before she spent the $25.00 for the test.
This review was collected via phone interview by Customer Research Inc.

HR
Hector R.
Ridgefield, CT
Subaru Legacy
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/16/2015 Category: Service
Hector said the customer service at this business could have been more friendly.
This review was collected via phone interview by Customer Research Inc.

TK
TOBY K.
Ridgefield, CT
Chevrolet Equinox
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/22/2018
Very honest
These guys are great. They don’t try to up sell you or do unnecessary work. Only complaint would be that they have not always called when the car is ready. I have usually had to call to check on the status of the car and it is typically ready.

BM
Bill M.
Ridgefield, CT
Audi A8
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/28/2018 Category: Service
Bill said the staff was competent and did a good job. He had hoped to get a few more things done on the vehicle, but they were unable to do so.
This review was collected via phone interview by Customer Research Inc.

JA
Jose A.
Ridgefield, CT
Jeep Grand Cherokee
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2017 Category: Service
Jose said he was happy with the service
This review was collected via phone interview by Customer Research Inc.

EE
Eric E.
Ridgefield, CT
Toyota RAV4
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2017 Category: Service
Eric said staff complained that Jimmy, the owner, was willing to make repairs that other facilities said could not be done and he appreciates that. However, the staff member who did the work complained about it and made negative comments about the work order the entire time. Eric said the repairs were a success and he was able to tow a 17 foot trailer 950 miles without a problem. He thanked Jimmy for it.
This review was collected via phone interview by Customer Research Inc.

DS
Derek S.
Redding, CT
INFINITI I30
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2017 Category: Service
Derek said the business was able to solve some of his problems, but not all of them. He was happy with the service, and he has recommended them to others.
This review was collected via phone interview by Customer Research Inc.

TO
TOM O.
Ridgefield, CT
Cadillac Seville
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2017
Prompt Professional and friendly service.
They always do a great job.

TK
Toby K.
Ridgefield, CT
Toyota Tundra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2017 Category: Service
Toby said this business was good but they were unable to completely fix the issue.
This review was collected via phone interview by Customer Research Inc.

SS
SYLVANA S.
Ridgefield, CT
BMW X3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2017
Aquired New tires..
Great diagnostics... They honestly and promptly Found the trouble with my car.... What a great relief!

WF
William F.
Ridgefield, CT
Chevrolet TrailBlazer
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/20/2016 Category: Service
William said this business is the best in town. He really does not have any complaints about them. He had a couple of questions about the viability of a transmission fluid change and even though he had a disagreement with them, he said he was not upset.
This review was collected via phone interview by Customer Research Inc.

JB
Jeff B.
Ridgefield, CT
Subaru Legacy
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/13/2016 Category: Service
Jeff said his service was great, and the work was done well. The only thing that was not perfect, is no one notified him when the vehicle was ready.
This review was collected via phone interview by Customer Research Inc.

FM
Francesca M.
Connecticut
Honda CR-V
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/10/2016 Category: Service
Francesca said the business was a little confusing for her at first but after she spoke with the right person and he explained everything to her everything worked out great.
This review was collected via phone interview by Customer Research Inc.

GF
GEORGE F.
Ridgefield, CT
Chevrolet Malibu
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/04/2016
Getting it done
They dont do any more than they have to do and get what has to be done without delay.

BL
BARBARA L.
Ridgefield, CT
BMW 325i
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/09/2015
Friendly courteous service.
My only reason for not giving it 5 stars is that it took a long time and it was known that I would be waiting.

PT
PAM T.
Ridgefield, CT
Ford Focus
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/01/2015
They are professional and easy to deal with
They make it simple, do what's needed and don't suggest what isn't.

AZ
Anthony Z.
Ridgefield, CT
Acura MDX
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2015 Category: Service
Anthony said he did not get a call back letting him know his vehicle was finished. The business is always very helpful.
This review was collected via phone interview by Customer Research Inc.