Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

97 Reviews

94% Would Recommend
88% Business Response
Latest Review about 9 hours ago

Reviews


MS
MICHAIL S.
Brooklyn, NY
Lexus RX 350
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/05/2019
Way to expensive!
100% overcharges. To start with $150 only to diagnose. Then $120 per hour $205 per hour for labor. I would not recommend. plenty of more reasonable mechanics in area.
Jordan W., owner from Bay Diagnostic responded on 07/05/2019

GOOD MORNING TO YOU MICHAIL,
Thank you for your review only you did not tell all.
You left out a few things in your review.
yes we charge for diagnostic. you were told when you left your car. Second the damage to your car was caused by RODENT DAMAGE so replacement of parts and related repairs as. needed.
YOU WERE informed of your needs PRIOR to repair there was no pressure on you, you drove your car in you could have taken it.
All was good and you were thankful when you picked it up....
Sorry that you don't think Quality work does not come with a cost..

Jordan Weine
owner
718-615-0705

Verified Customer
New York, NY
smart fortwo
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/24/2019
Condescending, arrogant and inept
Dismissive and arrogant. Charged a premium price to pull a couple codes and mid-diagnose the car.
Jordan W., owner from Bay Diagnostic responded on 04/25/2019

GOOOD MORNING ,
JUST READ YOUR REVIEW , HI EXPECTATIONS, AND REALITY ABOUT YOUR CARS NEEDS EQUAL A BAD REVIEW,
YOU BROUGHT YOUR SMART CAR TO USE TELLING US ITS ONLY HAS A VALUE OF $2300.00 AND TO START YOU ASKED US TO DISGARD THE MUFFLER THAT WAS IN THE TRUNK .....
DID A COMPUTER SCAN AND DISCUSSED IN LENGTH WHAT YOU WOULD NEED TO DO, iI GUESS WE GIVING YOU THE TRUTH ABOUT FIXING THE SMART CAR & HOW IT WOULD NOT BE SMART TO DO WOULD BE TAKEN AS DISMISSIVE & ARROGANT...
ONLY HERE AT OUR SHOP, WE ONLY TELL THE TRUTH AND I GUESS DOING THAT GETS US A LOW REVIEW.
AS THEY AS NO GOOD DEED GOES UNPUNSHED....
HOPEFULLY YOU WILL HAVE BETTER LUCK BACK WERE YOU WERE GETTING YOUR CAR SERVICED BEFORE, AS THEY KEPT IT IN SUCH GOOD RUNNING ORDER.

Jordan Weine
owner
718-615-0705

MD
MANUEL D.
Brooklyn, NY
BMW 5 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/04/2019
Reliable Repair at a Price!
Both Jordan and Keith are pleasant and like able. They know their business and strive to please the customer. They are quick to identify the problem and move to make repairs. They stand by their work. If you’re looking for an inexpensive repair, this is not the place. They’re right up there with the BMW dealership in terms of cost. Replacement of the positive battery cable on my 530xi wagon was over $1,100 parts and labor but the work was performed professionally and on time and for that I am grateful. The facility was clean and well organized, all essential tools and technology are available on site. No matter what, it beats the dealership hands down. I would give them a B+.
Jordan W., owner from Bay Diagnostic responded on 07/05/2019

Good Morning Manuel,
Thank You for your review of our shop and how we handled
you BMW , Sorry we did not meet or exceed your expectation.
As you ONLY gave us a 4 stars....
As your review read it was the price, And you said we are the same as the DEALER only they are much higher in labor and so many other negative things Anyway for all read all our other 5 star reviews (price is not all when it comes to auto service 35 years same people same name is worth something...)


Jordan Weine
owner
718-615-0705

MZ
MARILYN Z.
Brooklyn, NY
Honda Civic Coupe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/27/2019
Good but expensive
They are very accommodating, polite and I have no complaints about quality of service, but all I had was an oil change and tire rotation and the bill was $196!
Jordan W., owner from Bay Diagnostic responded on 04/30/2019

GOOD DAY MARILYN,
SORRY THAT WE DID NOT MEET ALL YOUR NEEDS AT OUR SHOP ,
GLAD THAT OUR WOR AND TIMING DID !!!!
AS FAR AS PRICE 
ON YOUR INVOICE ROTATING ALL 4 TYRES AND HISPEED BALANCING IS THE LOWEST IN THE AREA.
ON THE COST OF A FULL SYNTHETIC OIL CHANGE FOR YOUR CAR
YES WE ARE AT THE HIGHER END, ON;Y BECAUSE WE ONLY USE OEM PARTS & OIL BUST MOST IMPORTANTLY TYHERE IS A 
MECHANIC NOT A QUICK LUBE PERSON OR AN APPRENTICE 
WORKING ON YOUR CAR, ALSO AT LOWER END OIL CHANGE
ESTABLISHMENTS THAY ALL LOOK TO UPSELL , THAT IS HOW THEY SURVIVE.
AS FOR THIS TRANSACTION I HAVE LISTED A $25.00 CREDIT
TOWARDS YOUR NEXT VISIT.
HOPE THAT WORKS FOR YOU. IF NOT PLEASE FEEL FREE TO CALL MY CELL PHONE @ 516-860-4764 AS TO WHAT YOU WOULD PREFER, WE TRIED TO CALL YOU ONLY YOU HAVE NOT RETURNED OUR CALL............

Jordan Weine
owner
718-615-0705

HT
Hanco T.
Brooklyn, NY
Porsche Boxster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2019 Category: Service
Hanco said the business got the work done. He would recommend them to others.
This review was collected via phone interview by Customer Research Inc.
Jordan W., owner from Bay Diagnostic responded on 03/27/2019

Thanks for you r review 
Nice to now you can get your PORSCHE repaired or serviced in
Brooklyn, ny with ease and save a little money.

Jordan owner

Jordan Weine
owner
718-615-0705

DP
DEREK P.
Brooklyn, NY
Volkswagen GTI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2019
Good Service
I went to the guys at Bay Diagnostics for my 2012 GTI. The staff was friendly and knowledgable. Though they couldn't help me directly due to the heavy mods on my car they were honest and gave me some recommendations. I would definitely return and recommend them in the future.
Jordan W., owner from Bay Diagnostic responded on 03/19/2019

Thanks sorry we could not help with your V/W issues
My policy is always if we can't guarantee it we wount do it

Jordan Weine
owner
718-615-0705

Verified Customer
Brooklyn, NY
Honda Civic Si
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/09/2019
Gas tank cover door
Fast and courteous service
Jordan W., owner from Bay Diagnostic responded on 01/19/2019

THANKS FOR THE REVIEW
SORRY THAT WE COULD NOT SOURCE THE PART OTHER THAN THE DEALER FOR YOU.
HAPPY WE COULS REPAIR YOUR HONDA
HER AT BAY DIAGNOSTIC IN BROOKLYN

Jordan Weine
owner
718-615-0705

MS
MICHAEL S.
Brooklyn, NY
Volkswagen Jetta
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/04/2019
Great Customer Service
I went to this place never having been there before. I only went from a NYS Inspection and an oil change, but they made a great first impression. I was taken in without hesitation and greeted, very welcoming, by the owner (by chance). While it was an almost 2 hour wait, during that time I got to see not only how clean the establishment was, but got to see there interactions with other customers. I witnessed personal phone call updates to customers, making sure parts/expensive jobs weren't done unnessecarily, and saw several attempts to get patients the best price possible.
The only reason I gave 4 instead of 5 stars, was the wait time. Clearly it's a very busy place, but I also was a walk-in and was accommodated. I would go back for any future car needs and wait for however long it takes. I'm on my third car and I haven't felt good walking away from the mechanic in forever.
Jordan W., owner from Bay Diagnostic responded on 01/04/2019

THANKS FOR THE GREAT REVIEW .
HAPPY THAT WE COULD TAKE CARE OF YOUR 
VOLKSWAGEN JETTA.
WE HERE AT THE SHOP ALWAYS LOOK
TO MEET OR EXCEED CUSTOMERS
EXPECTIONS.
THANKS 
JORDAN owner

Weine Jordan
owner
718-615-0705

LW
Leonard W.
Brooklyn, NY
Acura RDX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/22/2018 Category: Service
Leonard said he ordered tires two weeks in advance and they did not order them. He called to check the day he was to go in and found all of this out.
This review was collected via phone interview by Customer Research Inc.
Jordan W., owner from Bay Diagnostic responded on 12/26/2018

THANKY YOU FOR YOUR REVIEW.
WE ARE HAPPY TO ORDER TYRES FOR YOUR
ACURA ONLY YOU WANTED TO DO THIS 2 WEEKS IN ADVANCE WITH NO PAYMENT AS WE SAID TYRES CAN BE GOTTEN IN
2 HOURS OF YOUR ARIVAL. SORRY THAT DID NOT MEET YOUR NEEDS.IF WE CAN HELP IN THE FUTURE WE ARE HERE FOR YOU.
THANKS JORDAN owner

Weine Jordan
owner
718-615-0705

EB
ETAN B.
Brooklyn, NY
smart fortwo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019
Good-bye Manhattan Mercedes !
Almost every Smart Car owner in this area grudgingly uses Manhattan Mercedes to service their vehicle. I've just found Bay Diagnostics as a better alternative. So far, I've just gotten an oil change / filter, and inspection, but I can tell they are professional and thorough. Their service is prompt and efficient. I've got a new mechanic for my 2016 Smart Passion.

YM
Yury M.
Brooklyn, NY
Chrysler Pacifica
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Yury said the service was fine.
This review was collected via phone interview by Customer Research Inc.

LB
LISA B.
Jamaica, NY
smart fortwo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019
My Heroes!
Thank you to all of the amazing mechanics who fixed my Smart Fortwo. The work done was impeccable and Keith’s help made my bad day a great day! I would recommend them to anyone who would listen.
Jordan W., owner from Bay Diagnostic responded on 07/15/2019

Thanks Lisa for giving Keith and my staff a 5 star review on getting your SMART CAR back in runng order 
Happy that we could make it all come together with the INSURANCE people...
And also for taking the time to say it all in words......

Jordan Weine
owner
718-615-0705

GR
GALE R.
Brooklyn, NY
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019
Great service
Great service. Very honest Very knowledgeable Great staff
Jordan W., owner from Bay Diagnostic responded on 07/15/2019

Gail servicing your NISSAN here at BAY DIAGNOSTIC is always easy 
and a pleasure, and giving us a 5 star review, Shows us that if we care you care....

Jordan Weine
owner
718-615-0705

Verified Customer
Brooklyn, NY
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2019
Professional
Excellent experience. very professional.
Jordan W., owner from Bay Diagnostic responded on 07/08/2019

Jon as a new customer thank you for taking your time
to give BAY DIAGNOSTIC a
5 STAR REVIEW
on servicing your BMW here in BROOKLYN NY

Jordan Weine
owner
718-615-0705

TG
TREVOR G.
Long Island City, NY
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019
Excellent service.
Excellent, reliable and professional service. I've been using them for over 12 years and recommended them to many others. Jordan runs a tight but friendly ship.
Jordan W., owner from Bay Diagnostic responded on 07/05/2019

Trevor thanks FOR YOUR words and the 5 SYAR review of BAY DIAGNOSTIC in BROOKLYN
For taking care of your BMW 3 siries......

Jordan Weine
owner
718-615-0705

MA
MICHAEL A.
Brooklyn, NY
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019
Go here
Professional and honest. Would recommend.
Jordan W., owner from Bay Diagnostic responded on 07/05/2019

Michael Thank you for taking the time to give Bay Diagnostic a % STAR review on your vist to our shop on getting your HONDA serviced......

Jordan Weine
owner
718-615-0705

PA
PAULA A.
Brooklyn, NY
Toyota Matrix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019
Friendly and honest.
They run an honest and well organized business. There is a bit of waiting but they take good care of my car. I have been going to Bay Diagnostics for a few years now. I highly recommend it.
Jordan W., owner from Bay Diagnostic responded on 07/01/2019

PAULA THANKS FOR THE 5 STAR REVIEW
ALWAY MAKES US SMILE WHEN WE RECIVE A REVIEW AND GETTING YOUR TOYOTA ON THE ROAD IS A PRIORITY
TO ALL HERE AT BAY DIAGNOSTIC


Jordan Weine
owner
718-615-0705

PL
PETER L.
Brooklyn, NY
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019
My Toyota is alive and well.
They were really quick and efficient. I was surprised to get my car back so fast. They went out of there way to find parts and overextended themselves by calling me several times and keeping me up to date step by step. My baby is 21 and she runs like brand new.
Jordan W., owner from Bay Diagnostic responded on 06/27/2019

Peter thanks for taking time out to give all your opion of how we are here at BAY DIAGNOSTIC and the 5 star tells all.
and keeping your 21 year old TOYOTA on the road is what 
my staff is all about guess that is why we have been here for
35 years under the same name 

tthanks JOEDAN owner

Jordan Weine
owner
718-615-0705

Verified Customer
Brooklyn, NY
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019
Inspection/fan belt/oil change
Great service.
Jordan W., owner from Bay Diagnostic responded on 06/27/2019

John thanks for the 5 star review
servicing your toyota is so easy when car owners like yourself
come to us at BAY DIAGNOSTIC.

JORDAN owner

Jordan Weine
owner
718-615-0705

BN
BEN N.
Brooklyn, NY
smart fortwo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019
The smart choice for smart
Bay is the go-to shop for all things smart. I recently had the transmission and clutch replaced. They combined labor costs for the two and threw in complimentary fluid replacement. They stored my vehicle for over a week while parts arrived, free of charge.

As usual they're thorough, the shop is clean, and they contacted me the moment the vehicle was ready. The same cannot be said of the car's manufacturer.

Bay is easy to get to and my choice for work on my smart fortwo. The garage is filled with the best European cars, a good sign that points to quality work.

Their three decades of service is evidence of their high standards and good customer relations.
Jordan W., owner from Bay Diagnostic responded on 06/12/2019

Ben always happy to get a 5 star reviw and when anyone takes the tin=me as you have to put how you & your SMAT CAR were
taken care of at BAY DIAGNOSTIC in BROOKLYN NY
all i can say is THANK YOU.

JORDAN W. owner

Jordan Weine
owner
718-615-0705

Displaying Review 1 - 20 of 97 in total