Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

703 Reviews

99% Would Recommend
Latest Review 10 days ago

Reviews


LW
Lebrant W.
Ohio
Ford Crown Victoria
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/14/2017 Category: Service
Lebrant said this business fixed his vehicle and the very next day the same problem started again. He contacted the business and they wanted to charge him again.
This review was collected via phone interview by Customer Research Inc.
Jim B. from Jim's Auto Center responded on 11/22/2017

This vehicle was towed in . We scanned the vehicle, checked spark, and checked fuel pressure. Had no fuel pressure. We then checked power and grounds. We found a bad connection at the inertia switch. Cleaned it up and the vehicle started. We drove the vehicle every day for the next few days that it was here. Lebrant was told if it was what we fixed there was no charge, but if it was something else, there would be additional charges. His total for the work we did was $64.97.


HH
Holly H.
Wooster, OH
Chevrolet Impala
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/18/2014 Category: Service
Holly said she needed the heat fixed. She had an appointment for the heat to be fixed and her battery died the day before so she had to have her vehicle towed. It was towed in on Tuesday and she did not get the vehicle back until Friday. They told her the reason it took so long was because they had other vehicle towed in as well. She said she was very frustrated because she had an appointment.
This review was collected via phone interview by Customer Research Inc.

JC
Jamie C.
Ohio
Jeep Liberty
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/12/2018 Category: Service
Spoke with Pamela. She said it took the staff a long time to finish the servicing on their vehicle.
This review was collected via phone interview by Customer Research Inc.

BM
Brian M.
Ohio
Chevrolet Equinox
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/15/2017 Category: Service
Spoke with Stephanie. She said there have been a few times she didn't get an answer or a callback.
This review was collected via phone interview by Customer Research Inc.

NF
Nick F.
Ohio
Ford Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/06/2016 Category: Service
Nick said when he picked up his vehicle, it needed more work. They told him what was wrong so, he did the work himself, but it turned out to be something else. He wasn't given a time the vehicle would be ready, but they had his vehicle 3-4 weeks. They didn't provide an explanation of why they kept the vehicle.
This review was collected via phone interview by Customer Research Inc.

WH
Will H.
Ohio
Honda Accord
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/05/2013 Category: Service
Will said he was not happy with his overall experience because he was lied to. He needed to get something out of his vehicle and he was told his vehicle was on the rack out back. When he came to the business his vehicle was right out front. Other than that everything was handled very well and at a great price. He would recommend them but would tell people to make sure and double check what the business is telling them.
This review was collected via phone interview by Customer Research Inc.

DC
Doug C.
Ohio
Honda Accord Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2018 Category: Service
Doug said the business did some work that they did not contact him about for authorization.
This review was collected via phone interview by Customer Research Inc.

AH
Andrew H.
Wooster, OH
Subaru B9 Tribeca
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2018 Category: Service
Spoke with Rebecca. She said the staff are really good and they have fair prices.
This review was collected via phone interview by Customer Research Inc.

TR
Tania R.
Ohio
Subaru Outback
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2018 Category: Service
Tania said they were very reassuring and knowledgeable. She would have liked to have her vehicle back sooner.
This review was collected via phone interview by Customer Research Inc.

JK
Joseph K.
Ohio
Toyota Sienna
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Service
Joseph said he has to take his vehicle back in tomorrow because of a few issues.
This review was collected via phone interview by Customer Research Inc.
Jim B. from Jim's Auto Center responded on 06/15/2018

We installed an engine. He came back for a CD stuck in his radio. His horn also was not working. We oiled the horn and it works fine.


TB
Troy B.
Wooster, OH
Chevrolet Cruze
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
Spoke with Chris. She said they are always good about getting her in. She's always appreciated their service. They do a good job. However, it's not always perfect.
This review was collected via phone interview by Customer Research Inc.

RH
Ryan H.
Ohio
Honda CR-V
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/01/2018 Category: Service
Ryan said he is still having slight issues with his vehicle after getting it serviced at the business.
This review was collected via phone interview by Customer Research Inc.

JB
John B.
Ohio
Saturn VUE
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2018 Category: Service
John said he is very happy with the service.
This review was collected via phone interview by Customer Research Inc.

NZ
Nicole Z.
Ohio
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2018 Category: Service
Spoke with Lori. She said the time it took to get their vehicle in for service was about four days. The service was completed within a day. It was towed in by AAA on a Wednesday night, and they picked it up Thursday afternoon. They have done business with the facility before, and it does a great job.
This review was collected via phone interview by Customer Research Inc.

VD
Veronica D.
Ohio
Toyota Sienna
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/01/2018 Category: Service
Spoke with Teirre. He said the business has always done well.
This review was collected via phone interview by Customer Research Inc.

LG
Larry G.
Wooster, OH
Chevrolet Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/26/2018
Auto repair
Happy with the service I get

MJ
Mark J.
Ohio
Mercury Grand Marquis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2018 Category: Service
Mark said he does good work. He's consistent and fair.
This review was collected via phone interview by Customer Research Inc.

DH
Doug H.
Ohio
Chrysler Town & Country
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2017 Category: Service
Doug said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

AS
Alexander S.
Ohio
Mazda Mazda6
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/10/2017 Category: Service
Alexander said all 4 tires got scuffed up. When he raised the hood at home, the oil cap was on his radiator.
This review was collected via phone interview by Customer Research Inc.

WS
William S.
Mansfield, OH
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2017 Category: Service
William said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.