Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

703 Reviews

99% Would Recommend
Latest Review 10 days ago

Reviews


LW
Lebrant W.
Ohio
Ford Crown Victoria
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/14/2017 Category: Service
Lebrant said this business fixed his vehicle and the very next day the same problem started again. He contacted the business and they wanted to charge him again.
This review was collected via phone interview by Customer Research Inc.
Jim B. from Jim's Auto Center responded on 11/22/2017

This vehicle was towed in . We scanned the vehicle, checked spark, and checked fuel pressure. Had no fuel pressure. We then checked power and grounds. We found a bad connection at the inertia switch. Cleaned it up and the vehicle started. We drove the vehicle every day for the next few days that it was here. Lebrant was told if it was what we fixed there was no charge, but if it was something else, there would be additional charges. His total for the work we did was $64.97.


NF
Nick F.
Ohio
Ford Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/06/2016 Category: Service
Nick said when he picked up his vehicle, it needed more work. They told him what was wrong so, he did the work himself, but it turned out to be something else. He wasn't given a time the vehicle would be ready, but they had his vehicle 3-4 weeks. They didn't provide an explanation of why they kept the vehicle.
This review was collected via phone interview by Customer Research Inc.

HH
Holly H.
Wooster, OH
Chevrolet Impala
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/18/2014 Category: Service
Holly said she needed the heat fixed. She had an appointment for the heat to be fixed and her battery died the day before so she had to have her vehicle towed. It was towed in on Tuesday and she did not get the vehicle back until Friday. They told her the reason it took so long was because they had other vehicle towed in as well. She said she was very frustrated because she had an appointment.
This review was collected via phone interview by Customer Research Inc.

JB
Jennifer B.
Ohio
Mercury Cougar
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2013 Category: Service
Jennifer said this business completed the service quickly, but she would not recommend this business because they overcharged her for the service.
This review was collected via phone interview by Customer Research Inc.

JP
James P.
Wooster, OH
Pontiac Bonneville
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
James said he gets good service there and is treated well.
This review was collected via phone interview by Customer Research Inc.

ZC
Zach C.
Ohio
Pontiac Grand Am
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Zach said the business was very friendly and communicative. They provided great service.
This review was collected via phone interview by Customer Research Inc.

GS
Gary S.
Galion, OH
Ford Escort
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Gary said the business was very informative, they had a nice staff, a good mechanic, and he respects the work at the business.
This review was collected via phone interview by Customer Research Inc.

DD
Dennis D.
Wooster, OH
Kia Soul
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
Excellent, honest, reliable automotive repair at a fair cost is what you will find at Jim's Auto Center.
Jim's Auto Center is my go to place anytime I need mechanical work done on either of our cars. I know they will only do what needs done at a reasonable cost. Jim and his crew always tries to please the customer and meet their needs with excellent reliable automotive repair.

CF
Chrystal F.
Wooster, OH
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Chrystal said they answered all her questions that no one else could and they were finished in 1 day.
This review was collected via phone interview by Customer Research Inc.

DL
Daniel L.
Wooster, OH
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018
Amazing job.
Jim's Auto has great customer service, does great work, and doesn't gouge on prices.
Jim is willing to talk through the problems and recommends priorities of when things need done.

MV
Melanie V.
Wooster, OH
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Melanie said the service was wonderful. The work was done at a reasonable price.
This review was collected via phone interview by Customer Research Inc.

TL
Tom L.
Wooster, OH
Chrysler Town & Country SWB
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Tom said the business rushed his vehicle so he could take it hunting.
This review was collected via phone interview by Customer Research Inc.

SH
Scott H.
Ohio
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Scott said they do a good job.
This review was collected via phone interview by Customer Research Inc.

PY
Peggy Y.
Wooster, OH
Lexus RX 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Peggy said the staff have always been good to her. They charge a decent price for their service. They are honest and let her know what the issues are and how much it will cost to get her vehicle fixed. They are the best, and she trusts them implicitly.
This review was collected via phone interview by Customer Research Inc.

TR
Tina R.
Wooster, OH
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Tina said she has been a customer for 14 years and has never had an issue. The service is great.
This review was collected via phone interview by Customer Research Inc.

KA
Karen A.
Ohio
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Karen said the service at this business was good. There was some miscommunication between her and the previous secretary in which she promised a date for completion, and on that date the owner did not know anything about this arrangement and he apologized to her profusely for the miscommunication.
This review was collected via phone interview by Customer Research Inc.

DG
Don G.
Wooster, OH
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Don said the staff at this facility do a good job.
This review was collected via phone interview by Customer Research Inc.

MH
Michele H.
Ohio
Dodge Journey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Michele said the employees did what needed to be done.
This review was collected via phone interview by Customer Research Inc.

SF
Scott F.
Wooster, OH
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Scott said they did a very good job .
This review was collected via phone interview by Customer Research Inc.

GS
Gerald S.
Ohio
Lincoln Continental
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Gerald said that the place was very good.
This review was collected via phone interview by Customer Research Inc.