Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

717 Reviews

99% Would Recommend
Latest Review 10 days ago

Reviews


SB
Samantha B.
Apple Creek, OH
Ford Explorer
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/17/2018 Category: Service
Samantha said they did not do what she asked them to do. She said she left afterwards and had the very same problem with the vehicle. She said she brought it home with the same problem she took it in with.
This review was collected via phone interview by Customer Research Inc.
Jim B. from Jim's Auto Center responded on 10/24/2018

Was not aware the problem was still there. We told them when they picked up the vehicle that the ignition had not locked up on us while the vehicle was here. I have talked to them and they are going to stop back in so we can look at it again.


LW
Lebrant W.
Ohio
Ford Crown Victoria
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/14/2017 Category: Service
Lebrant said this business fixed his vehicle and the very next day the same problem started again. He contacted the business and they wanted to charge him again.
This review was collected via phone interview by Customer Research Inc.
Jim B. from Jim's Auto Center responded on 11/22/2017

This vehicle was towed in . We scanned the vehicle, checked spark, and checked fuel pressure. Had no fuel pressure. We then checked power and grounds. We found a bad connection at the inertia switch. Cleaned it up and the vehicle started. We drove the vehicle every day for the next few days that it was here. Lebrant was told if it was what we fixed there was no charge, but if it was something else, there would be additional charges. His total for the work we did was $64.97.


NF
Nick F.
Ohio
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/06/2016 Category: Service
Nick said when he picked up his vehicle, it needed more work. They told him what was wrong so, he did the work himself, but it turned out to be something else. He wasn't given a time the vehicle would be ready, but they had his vehicle 3-4 weeks. They didn't provide an explanation of why they kept the vehicle.
This review was collected via phone interview by Customer Research Inc.

HH
Holly H.
Wooster, OH
Chevrolet Impala
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/18/2014 Category: Service
Holly said she needed the heat fixed. She had an appointment for the heat to be fixed and her battery died the day before so she had to have her vehicle towed. It was towed in on Tuesday and she did not get the vehicle back until Friday. They told her the reason it took so long was because they had other vehicle towed in as well. She said she was very frustrated because she had an appointment.
This review was collected via phone interview by Customer Research Inc.

JB
Jennifer B.
Ohio
Mercury Cougar
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2013 Category: Service
Jennifer said this business completed the service quickly, but she would not recommend this business because they overcharged her for the service.
This review was collected via phone interview by Customer Research Inc.

KD
Kathy D.
Wooster, OH
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Kathy said this business came to her home and started the vehicle and then took it to their business, they fixed it and brought it back to her.
This review was collected via phone interview by Customer Research Inc.

JS
John S.
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019
Oil Change and Consultation on Tires for RAV4
While we wouldn't have faulted Jim and his able receptionist, Caitlyn, we were kindly treated on this last business day of 2018 when we needed an oil change to make a long, unexpected trip trip to the funeral of a beloved family member. We were encouraged that they worked us in and would have changed our tires if they could have obtained them in time.

RH
Robert H.
Wooster, OH
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018
Jim's is Top Value Service
Jim and/or a member of his team listen carefully while you explain the problem! You can talk directly to the mechanic who will or did the work! Too many "walls/people" between the customer and the mechanic at many service places today! And the service charge always seems reasonable to me!

NW
Neal W.
Wooster, OH
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018
He really takes care and fixes what is wrong quickly. Best place to have your car fixed.
takes the best care of you and your car.

JC
Janet C.
Wooster, OH
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Janet said it was superb and the only place she will go.
This review was collected via phone interview by Customer Research Inc.

KS
Kip S.
Wooster, OH
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Kip said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Wooster, OH
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
Brake Service
I trust the diagnosis and the repair each time I need vehicle service.

CT
Clyde T.
Wooster, OH
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Spoke with Jane. She said the service at this business was prompt. The price was good and they did a good job.
This review was collected via phone interview by Customer Research Inc.

MR
Mike R.
Ohio
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Mike said the business is really quick with good prices.
This review was collected via phone interview by Customer Research Inc.

GS
Gary S.
Galion, OH
Ford Escort
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018
Good service.
I liked Jim's because he is thurough.Went there for oil change and Jim seen I had a couple bulbs blown out.He replaced them for me and I'm glad he did.I may have been stopped for blown bulbs that I didn't even know about and I really appreciated that.
Thank you.

TF
Tom F.
Wooster, OH
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
Fast Reliable Reasonable Friendly
I can trust to get my repair done to my expectations. Jim and his staff truly understands customer service. .. My service has always been fast and reliable.
Thank you Jim... and all the gears that make it run... Special shout it Kaely

MR
Mitchell R.
Ohio
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Mitchell said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

MH
Megan H.
Wooster, OH
Pontiac Vibe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/16/2018 Category: Service
Megan said they did a pretty good job. Her vehicle was returned without the several dollars in change that was in the vehicle. She would like them returned.
This review was collected via phone interview by Customer Research Inc.
Jim B. from Jim's Auto Center responded on 10/24/2018

We were not informed of this until I read the review.


JP
James P.
Wooster, OH
Pontiac Bonneville
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
James said he gets good service there and is treated well.
This review was collected via phone interview by Customer Research Inc.

ZC
Zach C.
Ohio
Pontiac Grand Am
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Zach said the business was very friendly and communicative. They provided great service.
This review was collected via phone interview by Customer Research Inc.