Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

281 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


VW
VINCENT W.
Ford Crown Victoria
Verified Customer
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04/21/2019
Costumer service and loyalty
Dennis my 1st visit was great he went out of his way to help me knowing I was in a bad situation with my brakes master sylinder I was in and out before I finished my breakfast but don’t take my word for it bottom line is I’m a costumer for life

MB
Max B.
Palo Alto, CA
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Max said Dennis is a great guy and does good work.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Palo Alto, CA
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019
5 Stars!
Best service! Dennis knows what he’s doing and goes out of his way to give you the best service possible :) I look forward to building a relationship under new management

JH
JAMES H.
Menlo Park, CA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2019
Alignment and tire change
Great work, good communication, and ready when they said it would be.

PM
PAT M.
Los Altos, CA
Dodge Ram Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019
Great service give we as usual.
Timely and thorough.

GS
Greg S.
Mountain View, CA
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Greg said he is pleased with the service he has received so far and is planning to bring all his other vehicles there in the future.
This review was collected via phone interview by Customer Research Inc.

MM
Margarita M.
Menlo Park, CA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Margarita said the staff did a wonderful job. She mentioned Dennis was very thorough and conscientious. She was getting ready for a long trip, and he was able to set her mind at ease. She also appreciated he did not try to sell her anything she didn't need.
This review was collected via phone interview by Customer Research Inc.

CT
Carl T.
Palo Alto, CA
Ford Freestar Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Carl said the staff were very good with turning his vehicle around and it was out quickly.
This review was collected via phone interview by Customer Research Inc.

ST
Schantae t.
Hayward, CA
Dodge Magnum
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Schantae said the service was excellent, priced well, and completed quickly.
This review was collected via phone interview by Customer Research Inc.

RB
Reuben B.
Mountain View, CA
Cadillac ATS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Reuben said the service was prompt, and the staff was friendly, communicative and straightforward. He added there were no surprises, and his vehicle is in perfect running condition.
This review was collected via phone interview by Customer Research Inc.

BT
Brittany T.
Palo Alto, CA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Brittany said the business is fantastic. She felt like the service was really good and they were very efficient. She didn't have to worry about time. Dennis is great and very friendly.
This review was collected via phone interview by Customer Research Inc.

DW
DONALD W.
Los Altos, CA
Toyota Avalon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/17/2019
reliable quality
I've been a happy customer at Griffin's for years. Recently he's added some new mechanics to help with the work. The work continues to be top-notch, but for setting up appointments and getting estimates it's best to talk to the owner.

PG
Paul G.
Mountain View, CA
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Paul said the staff always does a good job and they're easy to deal with.
This review was collected via phone interview by Customer Research Inc.

PM
PAT M.
Los Altos, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Great Service.
Fast and thorough service on both vehicles for over 10 years. Honest and dependable.

DA
DAVE A.
Montara, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018
Excellent care and service
I received the most thorough and understandable explanation of the needed repair that I have ever received. The vehicle was ready on time and within the estimate provided. I am very satisfied with the knowledge and qualifications of the mechanics. I would heartily recommend Griffin's Auto Repair to my friends and family.

RL
Robert L.
Palo Alto, CA
Nissan Frontier 4WD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Robert said the business did what they said they would do, repaired his vehicle on time, and everything was good.
This review was collected via phone interview by Customer Research Inc.

PM
Pedro M.
Sunnyvale, CA
Ford Mustang
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2018 Category: Service
Pedro said this business is too expensive
This review was collected via phone interview by Customer Research Inc.

TT
Tayler T.
Mountain View, CA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Tayler said the business has good people and good prices. They did what he needed.
This review was collected via phone interview by Customer Research Inc.

CD
Caitlin D.
Mountain View, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Spoke with Caitlin's husband. He said the staff was helpful, and they made the service easy.
This review was collected via phone interview by Customer Research Inc.

DG
DONNA G.
Mountain View, CA
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018
Dennis is so knowledgeable, caring, goes out of his way for his client
I do not know what else to say. Griffin’s Auto Repair is a find. I am very satisfied with the services.