Griffin's Auto Repair


Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

256 Reviews

98% Would Recommend
Latest Review 24 days ago
Mohammad E. on 09/29/2016
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Mohammad said this business did not actually look into the problem with his vehicle. They checked the battery and that was it. He will never return to this business again and would not recommend them.
Vehicle: Dodge Intrepid
Category: Service
Service Date: 08/30/2016
Review Created: 09/29/2016
This review was collected via phone interview by Customer Research Inc.
Dennis G., Manager at Griffin's Auto Repair responded on 09/30/2016

California State Law states that we can only charge you for what we give as an estimate. You asked us to test for a short because the battery was going dead. We tested the alternator, tested good.  We tested for a short, tested good, no short apparent at that time. We tested the battery, battery tested bad. You declined to have us replace the battery. When you asked for the estimate you made no comments of other electrical problems that you wanted us to test for. had you have done so your estimate would have been higher. I explained that to you, we don't do testing for free despite what you wanted. you were told that other issues would be at additional charges, there is not one test that locates all problems. The issue here is not what we did but what you wanted to pay for. Our systems are the same as any other shop trying to locate multipal problems. If you work with electrical systems then you know that to be fact. Best of luck to you

PATRICK M. on 10/04/2012
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"no customers so the service is quick that is the only good point I can understand why !..."
I was proposed a remanufactured alternator for 100 $ less, I refused , anyway a remanufactured altenator was installed, I wasn't informed and I paid 340$ while it costs in most other places 200$, unfortunately I discovered that later.
Vehicle: GMC Yukon
Service Date: 09/24/2012
Review Created: 10/04/2012 10:48 AM
Dennis G., Manager at Griffin's Auto Repair responded on 10/08/2012
I have been trying to reach you by phone,but to no avail so I am trying email. When I quote Alternators it is my attempt to give all customers three choices. New with all new parts, new remanufactured with reusing the external housing and replacing all internal parts and rebuilt units where only the damaged parts are replaced, reusing the good tested used parts. I usually advise the middle choice. It is apparent that my explination was not clear and I am very sorry for that. If this explanition does not clear the issue, and you still feel that you did not receive the Item you selected I will be happy to install a completely new unit at no additional charge. My reputaion is more important than any dollar amount and I value you as a customer now and in the future. A new unit sell for $415.46, a new remanufactured unit sell for 321.40 and a rebuilt sells for 218.74. The middle choice is the one I installed. Again I am sorry for the missunderstanding and wish to make the situation better for both of us. Thanks Dennis Griffin.
Aj B. on 08/25/2015
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Aj said he dropped off the vehicle and told the business what was wrong with it. When he went back to the business, the owner told him they already looked at it. They told him what was wrong with it and charged him $125 for it, even though he told them already what was wrong. He will not be going back. The staff he was working with were really nice, but there was a big miscommunication.
Vehicle: Jeep CJ7
Category: Service
Service Date: 08/18/2015
Review Created: 08/25/2015
This review was collected via phone interview by Customer Research Inc.
Dennis G., Manager at Griffin's Auto Repair responded on 09/14/2015

It is unfortunate that your experience was not up to your standards. If there is anything that we can do for you in the future please give us a call.

LINHUA J. on 01/09/2013
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"A little bit expensive"
To change one rain wiper cost almost 40 dollars and 20 minutes is out of my expectation
Vehicle: Chevrolet Impala
Service Date: 12/17/2012
Review Created: 01/09/2013 11:58 AM
JAMES H. on 08/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good diagnosis and great communication"
They found a problem that others did not and repaired it quickly
Vehicle: Subaru Outback
Service Date: 07/21/2017
Review Created: 08/12/2017 07:39 AM
RUTH B. on 10/29/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"A bit too much..."
I thought the charge for removing the sap from my car ($250) was a bit high. Maybe the few remaining pieces will be removed at next service without more charges? Otherwise I was pleased with the service and especially appreciate the pick-up and delivery, Dennis.
Vehicle: Jeep Liberty
Service Date: 10/25/2016
Review Created: 10/29/2016 03:06 PM
Glenn P. on 08/12/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Glenn said during his recent visit, they didn't do some repairs correctly.
Category: Service
Service Date: 08/11/2016
Review Created: 08/12/2016
This review was collected via phone interview by Customer Research Inc.
Steven G. on 02/25/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Steven said the business was fine. Although, they were not there when he showed up with his vehicle.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 01/30/2016
Review Created: 02/25/2016
This review was collected via phone interview by Customer Research Inc.
PATRICIA E. on 09/26/2015
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"speedy repair"
workers were nice
Vehicle: Cadillac CTS
Service Date: 09/24/2015
Review Created: 09/26/2015 10:17 AM
KURT S. on 10/15/2013
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Helpful and pleasant"
Dennis was very helpful and pleasant to talk to during this process. He offered best advice for courses of action not forcing a single take it or leave it option. I very much appreciated that. Prompt and responsive service. Thanks!
Vehicle: Toyota Tacoma
Service Date: 10/01/2013
Review Created: 10/15/2013 02:51 PM
CHRISTINA K. on 04/03/2013
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"oil change"
the owner
Vehicle: Hyundai Accent
Service Date: 03/29/2013
Review Created: 04/03/2013 08:12 PM
JAMES H. on 02/01/2013
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"great service & communication"
Very through.
Vehicle: Toyota Land Cruiser
Service Date: 01/30/2013
Review Created: 02/01/2013 12:01 PM
JOHN M. on 01/24/2013
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Quick diagnosis and fix for battery problem"
My Ford Escape was not starting, appeared as dead battery, and they were able to quickly diagnose and fix the problem, replace a defective battery, within 4.5 hours.
Vehicle: Ford Escape
Service Date: 01/23/2013
Review Created: 01/24/2013 08:06 PM
DAVE W. on 11/14/2012
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"tune-up"
Dennis is always most accommodating and pleasant to work with.
Vehicle: Toyota Prius
Service Date: 11/02/2012
Review Created: 11/14/2012 02:01 PM
ED G. on 10/05/2012
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Tough repair job"
My 2005 Cad DeVille had a leaking boot covering the CV-Joint. This is a tough repair job. Griffin's estimated cost accurately, and replaced both inner and outer boots with all parts perfectly clean. I think Griffin's knows its stuff well, and may be relied upon for repair of serious mechanical problems.
Vehicle: Cadillac DeVille
Service Date: 10/03/2012
Review Created: 10/05/2012 10:20 AM
DON R. on 07/24/2012
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"proximity and knowldge about the car."
oil odor is still in the passenger compartment??
Vehicle: Oldsmobile Ninety-Eight
Service Date: 07/21/2012
Review Created: 07/24/2012 04:00 PM
CHRIS O. on 12/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always the best service!"
Griffin's Auto has the benefit of extensive experience from being open for so many years. They always have the best service available and have prompt, curteous service.
I recommend them without hesitation for all service needs.
Vehicle: Peugeot 505
Service Date: 12/22/2017
Review Created: 12/25/2017 04:52 AM
Maxim D. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Maxim said this business explained all the problems he had, and they fixed them in a timely manner. It was done within the time frame that was promised.
Vehicle: Ford Fusion
Category: Service
Service Date: 11/02/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
JUDY O. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The Best!"
Dennis Griffin is efficient, accurate, and fairly priced. I have trusted his judgment re car maintenance for over 20 years.
Vehicle: Honda Civic Coupe
Service Date: 11/06/2017
Review Created: 11/11/2017 09:26 AM
PAT M. on 09/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Long Time Customer"
We've been using Griffen for maintenance and repair of our van and car for over 10 years now. Great service!
Vehicle: Toyota Camry
Service Date: 09/28/2017
Review Created: 09/28/2017 10:44 PM
Displaying Review 1 - 20 of 256 in total