Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

268 Reviews

98% Would Recommend
Latest Review 8 days ago

Reviews


ME
Mohammad E.
Mountain View, CA
Dodge Intrepid
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/29/2016 Category: Service
Mohammad said this business did not actually look into the problem with his vehicle. They checked the battery and that was it. He will never return to this business again and would not recommend them.
This review was collected via phone interview by Customer Research Inc.
Dennis G., Manager from Griffin's Auto Repair responded on 09/30/2016

California State Law states that we can only charge you for what we give as an estimate. You asked us to test for a short because the battery was going dead. We tested the alternator, tested good.  We tested for a short, tested good, no short apparent at that time. We tested the battery, battery tested bad. You declined to have us replace the battery. When you asked for the estimate you made no comments of other electrical problems that you wanted us to test for. had you have done so your estimate would have been higher. I explained that to you, we don't do testing for free despite what you wanted. you were told that other issues would be at additional charges, there is not one test that locates all problems. The issue here is not what we did but what you wanted to pay for. Our systems are the same as any other shop trying to locate multipal problems. If you work with electrical systems then you know that to be fact. Best of luck to you


PM
PATRICK M.
GMC Yukon
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/04/2012
no customers so the service is quick that is the only good point I can understand why !...
I was proposed a remanufactured alternator for 100 $ less, I refused , anyway a remanufactured altenator was installed, I wasn't informed and I paid 340$ while it costs in most other places 200$, unfortunately I discovered that later.
Dennis G., Manager from Griffin's Auto Repair responded on 10/08/2012
I have been trying to reach you by phone,but to no avail so I am trying email. When I quote Alternators it is my attempt to give all customers three choices. New with all new parts, new remanufactured with reusing the external housing and replacing all internal parts and rebuilt units where only the damaged parts are replaced, reusing the good tested used parts. I usually advise the middle choice. It is apparent that my explination was not clear and I am very sorry for that. If this explanition does not clear the issue, and you still feel that you did not receive the Item you selected I will be happy to install a completely new unit at no additional charge. My reputaion is more important than any dollar amount and I value you as a customer now and in the future. A new unit sell for $415.46, a new remanufactured unit sell for 321.40 and a rebuilt sells for 218.74. The middle choice is the one I installed. Again I am sorry for the missunderstanding and wish to make the situation better for both of us. Thanks Dennis Griffin.

AB
Aj B.
Philadelphia, PA
Jeep CJ7
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/25/2015 Category: Service
Aj said he dropped off the vehicle and told the business what was wrong with it. When he went back to the business, the owner told him they already looked at it. They told him what was wrong with it and charged him $125 for it, even though he told them already what was wrong. He will not be going back. The staff he was working with were really nice, but there was a big miscommunication.
This review was collected via phone interview by Customer Research Inc.
Dennis G., Manager from Griffin's Auto Repair responded on 09/14/2015

It is unfortunate that your experience was not up to your standards. If there is anything that we can do for you in the future please give us a call.


LJ
LINHUA J.
Chevrolet Impala
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/09/2013
A little bit expensive
To change one rain wiper cost almost 40 dollars and 20 minutes is out of my expectation

PM
Pedro M.
Sunnyvale, CA
Ford Mustang
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2018 Category: Service
Pedro said this business is too expensive
This review was collected via phone interview by Customer Research Inc.

JH
JAMES H.
Menlo Park, CA
Subaru Outback
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2017
Good diagnosis and great communication
They found a problem that others did not and repaired it quickly

RB
RUTH B.
Mountain View, CA
Jeep Liberty
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/29/2016
A bit too much...
I thought the charge for removing the sap from my car ($250) was a bit high. Maybe the few remaining pieces will be removed at next service without more charges? Otherwise I was pleased with the service and especially appreciate the pick-up and delivery, Dennis.

GP
Glenn P.
Mountain View, CA
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2016 Category: Service
Glenn said during his recent visit, they didn't do some repairs correctly.
This review was collected via phone interview by Customer Research Inc.

SG
Steven G.
Palo Alto, CA
Volkswagen Jetta
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/25/2016 Category: Service
Steven said the business was fine. Although, they were not there when he showed up with his vehicle.
This review was collected via phone interview by Customer Research Inc.

PE
PATRICIA E.
Stockton, CA
Cadillac CTS
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2015
speedy repair
workers were nice

KS
KURT S.
Mountain View, CA
Toyota Tacoma
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/15/2013
Helpful and pleasant
Dennis was very helpful and pleasant to talk to during this process. He offered best advice for courses of action not forcing a single take it or leave it option. I very much appreciated that. Prompt and responsive service. Thanks!

CK
CHRISTINA K.
Mountain View, CA
Hyundai Accent
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/03/2013
oil change
the owner

JH
JAMES H.
Menlo Park, CA
Toyota Land Cruiser
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/01/2013
great service & communication
Very through.

JM
JOHN M.
San Francisco, CA
Ford Escape
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2013
Quick diagnosis and fix for battery problem
My Ford Escape was not starting, appeared as dead battery, and they were able to quickly diagnose and fix the problem, replace a defective battery, within 4.5 hours.

DW
DAVE W.
Toyota Prius
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2012
tune-up
Dennis is always most accommodating and pleasant to work with.

EG
ED G.
Mountain View, CA
Cadillac DeVille
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2012
Tough repair job
My 2005 Cad DeVille had a leaking boot covering the CV-Joint. This is a tough repair job. Griffin's estimated cost accurately, and replaced both inner and outer boots with all parts perfectly clean. I think Griffin's knows its stuff well, and may be relied upon for repair of serious mechanical problems.

DR
DON R.
Mountain View, CA
Oldsmobile Ninety-Eight
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/24/2012
proximity and knowldge about the car.
oil odor is still in the passenger compartment??

PM
PAT M.
Los Altos, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Great Service.
Fast and thorough service on both vehicles for over 10 years. Honest and dependable.

DA
DAVE A.
Montara, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018
Excellent care and service
I received the most thorough and understandable explanation of the needed repair that I have ever received. The vehicle was ready on time and within the estimate provided. I am very satisfied with the knowledge and qualifications of the mechanics. I would heartily recommend Griffin's Auto Repair to my friends and family.

RL
Robert L.
Palo Alto, CA
Nissan Frontier 4WD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Robert said the business did what they said they would do, repaired his vehicle on time, and everything was good.
This review was collected via phone interview by Customer Research Inc.