California State Law states that we can only charge you for what we give as an estimate. You asked us to test for a short because the battery was going dead. We tested the alternator, tested good. We tested for a short, tested good, no short apparent at that time. We tested the battery, battery tested bad. You declined to have us replace the battery. When you asked for the estimate you made no comments of other electrical problems that you wanted us to test for. had you have done so your estimate would have been higher. I explained that to you, we don't do testing for free despite what you wanted. you were told that other issues would be at additional charges, there is not one test that locates all problems. The issue here is not what we did but what you wanted to pay for. Our systems are the same as any other shop trying to locate multipal problems. If you work with electrical systems then you know that to be fact. Best of luck to you
It is unfortunate that your experience was not up to your standards. If there is anything that we can do for you in the future please give us a call.
a short item others -- including my usual shop said...no... ! I dashed to Griffins after calling them -- they immediately checked my problem...diagnosed need and then proceeded to repair
it quickly....while i waited at the nearby restaurant! just a few feet away, i had barely finished
my quick breakfast when they called to say its ready!!!! and not only that it was inexpensive!!!!!! They will indeed be my new "go-to" repair shop...they handle all sorts and sizes and years of vehicles....
Thank You for your kind words, It has been a pleasure to serve you.
I recommend them without hesitation for all service needs.