Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

281 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


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Pedro M.
Sunnyvale, CA
Ford Mustang
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2018 Category: Service
Pedro said this business is too expensive
This review was collected via phone interview by Customer Research Inc.

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Mohammad E.
Mountain View, CA
Dodge Intrepid
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/29/2016 Category: Service
Mohammad said this business did not actually look into the problem with his vehicle. They checked the battery and that was it. He will never return to this business again and would not recommend them.
This review was collected via phone interview by Customer Research Inc.
Dennis M., Manager from Griffin's Auto Repair responded on 09/30/2016

California State Law states that we can only charge you for what we give as an estimate. You asked us to test for a short because the battery was going dead. We tested the alternator, tested good.  We tested for a short, tested good, no short apparent at that time. We tested the battery, battery tested bad. You declined to have us replace the battery. When you asked for the estimate you made no comments of other electrical problems that you wanted us to test for. had you have done so your estimate would have been higher. I explained that to you, we don't do testing for free despite what you wanted. you were told that other issues would be at additional charges, there is not one test that locates all problems. The issue here is not what we did but what you wanted to pay for. Our systems are the same as any other shop trying to locate multipal problems. If you work with electrical systems then you know that to be fact. Best of luck to you


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Aj B.
Philadelphia, PA
Jeep CJ7
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/25/2015 Category: Service
Aj said he dropped off the vehicle and told the business what was wrong with it. When he went back to the business, the owner told him they already looked at it. They told him what was wrong with it and charged him $125 for it, even though he told them already what was wrong. He will not be going back. The staff he was working with were really nice, but there was a big miscommunication.
This review was collected via phone interview by Customer Research Inc.
Dennis M., Manager from Griffin's Auto Repair responded on 09/14/2015

It is unfortunate that your experience was not up to your standards. If there is anything that we can do for you in the future please give us a call.


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LINHUA J.
Chevrolet Impala
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/09/2013
A little bit expensive
To change one rain wiper cost almost 40 dollars and 20 minutes is out of my expectation

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PATRICK M.
GMC Yukon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/04/2012
no customers so the service is quick that is the only good point I can understand why !...
I was proposed a remanufactured alternator for 100 $ less, I refused , anyway a remanufactured altenator was installed, I wasn't informed and I paid 340$ while it costs in most other places 200$, unfortunately I discovered that later.
Dennis M., Manager from Griffin's Auto Repair responded on 10/08/2012
I have been trying to reach you by phone,but to no avail so I am trying email. When I quote Alternators it is my attempt to give all customers three choices. New with all new parts, new remanufactured with reusing the external housing and replacing all internal parts and rebuilt units where only the damaged parts are replaced, reusing the good tested used parts. I usually advise the middle choice. It is apparent that my explination was not clear and I am very sorry for that. If this explanition does not clear the issue, and you still feel that you did not receive the Item you selected I will be happy to install a completely new unit at no additional charge. My reputaion is more important than any dollar amount and I value you as a customer now and in the future. A new unit sell for $415.46, a new remanufactured unit sell for 321.40 and a rebuilt sells for 218.74. The middle choice is the one I installed. Again I am sorry for the missunderstanding and wish to make the situation better for both of us. Thanks Dennis Griffin.

VW
VINCENT W.
Ford Crown Victoria
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2019
Costumer service and loyalty
Dennis my 1st visit was great he went out of his way to help me knowing I was in a bad situation with my brakes master sylinder I was in and out before I finished my breakfast but don’t take my word for it bottom line is I’m a costumer for life

MB
Max B.
Palo Alto, CA
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Max said Dennis is a great guy and does good work.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Palo Alto, CA
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019
5 Stars!
Best service! Dennis knows what he’s doing and goes out of his way to give you the best service possible :) I look forward to building a relationship under new management

JH
JAMES H.
Menlo Park, CA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2019
Alignment and tire change
Great work, good communication, and ready when they said it would be.

PM
PAT M.
Los Altos, CA
Dodge Ram Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019
Great service give we as usual.
Timely and thorough.

GS
Greg S.
Mountain View, CA
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Greg said he is pleased with the service he has received so far and is planning to bring all his other vehicles there in the future.
This review was collected via phone interview by Customer Research Inc.

MM
Margarita M.
Menlo Park, CA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Margarita said the staff did a wonderful job. She mentioned Dennis was very thorough and conscientious. She was getting ready for a long trip, and he was able to set her mind at ease. She also appreciated he did not try to sell her anything she didn't need.
This review was collected via phone interview by Customer Research Inc.

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Carl T.
Palo Alto, CA
Ford Freestar Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Carl said the staff were very good with turning his vehicle around and it was out quickly.
This review was collected via phone interview by Customer Research Inc.

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Schantae t.
Hayward, CA
Dodge Magnum
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Schantae said the service was excellent, priced well, and completed quickly.
This review was collected via phone interview by Customer Research Inc.

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Reuben B.
Mountain View, CA
Cadillac ATS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Reuben said the service was prompt, and the staff was friendly, communicative and straightforward. He added there were no surprises, and his vehicle is in perfect running condition.
This review was collected via phone interview by Customer Research Inc.

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Brittany T.
Palo Alto, CA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Brittany said the business is fantastic. She felt like the service was really good and they were very efficient. She didn't have to worry about time. Dennis is great and very friendly.
This review was collected via phone interview by Customer Research Inc.

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DONALD W.
Los Altos, CA
Toyota Avalon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/17/2019
reliable quality
I've been a happy customer at Griffin's for years. Recently he's added some new mechanics to help with the work. The work continues to be top-notch, but for setting up appointments and getting estimates it's best to talk to the owner.

PG
Paul G.
Mountain View, CA
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Paul said the staff always does a good job and they're easy to deal with.
This review was collected via phone interview by Customer Research Inc.

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PAT M.
Los Altos, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Great Service.
Fast and thorough service on both vehicles for over 10 years. Honest and dependable.

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DAVE A.
Montara, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018
Excellent care and service
I received the most thorough and understandable explanation of the needed repair that I have ever received. The vehicle was ready on time and within the estimate provided. I am very satisfied with the knowledge and qualifications of the mechanics. I would heartily recommend Griffin's Auto Repair to my friends and family.