Griffin's Auto Repair


Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

256 Reviews

98% Would Recommend
Latest Review 27 days ago
Mohammad E. on 09/29/2016
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Mohammad said this business did not actually look into the problem with his vehicle. They checked the battery and that was it. He will never return to this business again and would not recommend them.
Vehicle: Dodge Intrepid
Category: Service
Service Date: 08/30/2016
Review Created: 09/29/2016
This review was collected via phone interview by Customer Research Inc.
Dennis G., Manager at Griffin's Auto Repair responded on 09/30/2016

California State Law states that we can only charge you for what we give as an estimate. You asked us to test for a short because the battery was going dead. We tested the alternator, tested good.  We tested for a short, tested good, no short apparent at that time. We tested the battery, battery tested bad. You declined to have us replace the battery. When you asked for the estimate you made no comments of other electrical problems that you wanted us to test for. had you have done so your estimate would have been higher. I explained that to you, we don't do testing for free despite what you wanted. you were told that other issues would be at additional charges, there is not one test that locates all problems. The issue here is not what we did but what you wanted to pay for. Our systems are the same as any other shop trying to locate multipal problems. If you work with electrical systems then you know that to be fact. Best of luck to you

Aj B. on 08/25/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Aj said he dropped off the vehicle and told the business what was wrong with it. When he went back to the business, the owner told him they already looked at it. They told him what was wrong with it and charged him $125 for it, even though he told them already what was wrong. He will not be going back. The staff he was working with were really nice, but there was a big miscommunication.
Vehicle: Jeep CJ7
Category: Service
Service Date: 08/18/2015
Review Created: 08/25/2015
This review was collected via phone interview by Customer Research Inc.
Dennis G., Manager at Griffin's Auto Repair responded on 09/14/2015

It is unfortunate that your experience was not up to your standards. If there is anything that we can do for you in the future please give us a call.

LINHUA J. on 01/09/2013
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"A little bit expensive"
To change one rain wiper cost almost 40 dollars and 20 minutes is out of my expectation
Vehicle: Chevrolet Impala
Service Date: 12/17/2012
Review Created: 01/09/2013 11:58 AM
PATRICK M. on 10/04/2012
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"no customers so the service is quick that is the only good point I can understand why !..."
I was proposed a remanufactured alternator for 100 $ less, I refused , anyway a remanufactured altenator was installed, I wasn't informed and I paid 340$ while it costs in most other places 200$, unfortunately I discovered that later.
Vehicle: GMC Yukon
Service Date: 09/24/2012
Review Created: 10/04/2012 10:48 AM
Dennis G., Manager at Griffin's Auto Repair responded on 10/08/2012
I have been trying to reach you by phone,but to no avail so I am trying email. When I quote Alternators it is my attempt to give all customers three choices. New with all new parts, new remanufactured with reusing the external housing and replacing all internal parts and rebuilt units where only the damaged parts are replaced, reusing the good tested used parts. I usually advise the middle choice. It is apparent that my explination was not clear and I am very sorry for that. If this explanition does not clear the issue, and you still feel that you did not receive the Item you selected I will be happy to install a completely new unit at no additional charge. My reputaion is more important than any dollar amount and I value you as a customer now and in the future. A new unit sell for $415.46, a new remanufactured unit sell for 321.40 and a rebuilt sells for 218.74. The middle choice is the one I installed. Again I am sorry for the missunderstanding and wish to make the situation better for both of us. Thanks Dennis Griffin.
CHRIS O. on 12/25/2017
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"Always the best service!"
Griffin's Auto has the benefit of extensive experience from being open for so many years. They always have the best service available and have prompt, curteous service.
I recommend them without hesitation for all service needs.
Vehicle: Peugeot 505
Service Date: 12/22/2017
Review Created: 12/25/2017 04:52 AM
Maxim D. on 11/13/2017
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Maxim said this business explained all the problems he had, and they fixed them in a timely manner. It was done within the time frame that was promised.
Vehicle: Ford Fusion
Category: Service
Service Date: 11/02/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
JUDY O. on 11/11/2017
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"The Best!"
Dennis Griffin is efficient, accurate, and fairly priced. I have trusted his judgment re car maintenance for over 20 years.
Vehicle: Honda Civic Coupe
Service Date: 11/06/2017
Review Created: 11/11/2017 09:26 AM
PAT M. on 09/28/2017
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"Long Time Customer"
We've been using Griffen for maintenance and repair of our van and car for over 10 years now. Great service!
Vehicle: Toyota Camry
Service Date: 09/28/2017
Review Created: 09/28/2017 10:44 PM
Arthur K. on 08/31/2017
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Arthur said this business was able to fix a problem that no one else could.
Vehicle: Ford Taurus
Category: Service
Service Date: 08/16/2017
Review Created: 08/31/2017
This review was collected via phone interview by Customer Research Inc.
MARY P. on 08/21/2017
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"Marys Rig"
Best ever service anyone can receive. Thay are great. I wont take my truck any place else.
Vehicle: Ford F-150
Service Date: 08/16/2017
Review Created: 08/21/2017 02:46 PM
JAMES H. on 08/12/2017
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"Good diagnosis and great communication"
They found a problem that others did not and repaired it quickly
Vehicle: Subaru Outback
Service Date: 07/21/2017
Review Created: 08/12/2017 07:39 AM
MARK W. on 07/27/2017
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"Rattle Be Gone"
Volvo had rattle, that was annoying. Found an issue that needed to be fixed before it broke on the road, so that was great. Altered set up and rattle has decreased to normalcy. Appreciate the help.
Vehicle: Volvo V70
Service Date: 07/26/2017
Review Created: 07/27/2017 09:23 PM
Lisa S. on 07/18/2017
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Lisa said they were very friendly and communicative. They explained what was wrong and she was even given a slight discount for being their first customers. They provided really good service.
Vehicle: Toyota Highlander
Category: Service
Service Date: 07/13/2017
Review Created: 07/18/2017
This review was collected via phone interview by Customer Research Inc.
KAYE D. on 07/07/2017
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"OLD CAR MADE NEW"
Dennis and his team did the impossible. They saved my car. The convertible was a final gift from my dad before he died. We loved it and took such good care of it for almost 150,000 miles. Then it got "fried" due to an error by another repair shop. Dennis put his heart and soul into saving the car, and he did. We are so grateful.
Vehicle: Chrysler Sebring
Service Date: 06/19/2017
Review Created: 07/07/2017 07:54 PM
Sam W. on 06/30/2017
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Sam said he has nothing negative to say about this business.
Vehicle: Honda Fit
Category: Service
Service Date: 06/16/2017
Review Created: 06/30/2017
This review was collected via phone interview by Customer Research Inc.
SHANNON M. on 06/27/2017
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"Dennis"
Always a great experience! Thanks, Dennis
Vehicle: Mazda CX-5
Service Date: 06/22/2017
Review Created: 06/27/2017 06:48 AM
MARK W. on 06/13/2017
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"Small fix, done right, done quick"
Had a low beam go out, brought the MB in at around 10am, fixed and ready to go before noon. Just what you want in a car repair business - fixed the problem fast and at a reasonable price. Thanks again.
Vehicle: Mercedes-Benz E320
Service Date: 06/12/2017
Review Created: 06/13/2017 09:25 AM
Jeff B. on 04/19/2017
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Jeff said the business was competent, honest, and they did what they said they would.
Vehicle: Land Rover Range Rover Sport
Category: Service
Service Date: 04/11/2017
Review Created: 04/19/2017
This review was collected via phone interview by Customer Research Inc.
MARK W. on 04/16/2017
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"New struts"
Dennis identified the problem, and following the move to the new, fancy facility just a couple doors down from the previous shop, the needed repairs were done timely and within cost estimates.
Vehicle: Volvo V70
Service Date: 04/14/2017
Review Created: 04/16/2017 08:50 PM
JUDY O. on 03/14/2017
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"Griffin's is outstanding!"
I've been going to Griffin's for over 20 years. Impressive and thorough service every time.
Vehicle: Honda Accord
Service Date: 03/13/2017
Review Created: 03/14/2017 09:51 AM
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