Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

268 Reviews

98% Would Recommend
Latest Review about 1 month ago

Reviews


PM
Pedro M.
Sunnyvale, CA
Ford Mustang
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2018 Category: Service
Pedro said this business is too expensive
This review was collected via phone interview by Customer Research Inc.

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Mohammad E.
Mountain View, CA
Dodge Intrepid
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/29/2016 Category: Service
Mohammad said this business did not actually look into the problem with his vehicle. They checked the battery and that was it. He will never return to this business again and would not recommend them.
This review was collected via phone interview by Customer Research Inc.
Dennis G., Manager from Griffin's Auto Repair responded on 09/30/2016

California State Law states that we can only charge you for what we give as an estimate. You asked us to test for a short because the battery was going dead. We tested the alternator, tested good.  We tested for a short, tested good, no short apparent at that time. We tested the battery, battery tested bad. You declined to have us replace the battery. When you asked for the estimate you made no comments of other electrical problems that you wanted us to test for. had you have done so your estimate would have been higher. I explained that to you, we don't do testing for free despite what you wanted. you were told that other issues would be at additional charges, there is not one test that locates all problems. The issue here is not what we did but what you wanted to pay for. Our systems are the same as any other shop trying to locate multipal problems. If you work with electrical systems then you know that to be fact. Best of luck to you


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Aj B.
Philadelphia, PA
Jeep CJ7
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/25/2015 Category: Service
Aj said he dropped off the vehicle and told the business what was wrong with it. When he went back to the business, the owner told him they already looked at it. They told him what was wrong with it and charged him $125 for it, even though he told them already what was wrong. He will not be going back. The staff he was working with were really nice, but there was a big miscommunication.
This review was collected via phone interview by Customer Research Inc.
Dennis G., Manager from Griffin's Auto Repair responded on 09/14/2015

It is unfortunate that your experience was not up to your standards. If there is anything that we can do for you in the future please give us a call.


LJ
LINHUA J.
Chevrolet Impala
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/09/2013
A little bit expensive
To change one rain wiper cost almost 40 dollars and 20 minutes is out of my expectation

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PATRICK M.
GMC Yukon
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/04/2012
no customers so the service is quick that is the only good point I can understand why !...
I was proposed a remanufactured alternator for 100 $ less, I refused , anyway a remanufactured altenator was installed, I wasn't informed and I paid 340$ while it costs in most other places 200$, unfortunately I discovered that later.
Dennis G., Manager from Griffin's Auto Repair responded on 10/08/2012
I have been trying to reach you by phone,but to no avail so I am trying email. When I quote Alternators it is my attempt to give all customers three choices. New with all new parts, new remanufactured with reusing the external housing and replacing all internal parts and rebuilt units where only the damaged parts are replaced, reusing the good tested used parts. I usually advise the middle choice. It is apparent that my explination was not clear and I am very sorry for that. If this explanition does not clear the issue, and you still feel that you did not receive the Item you selected I will be happy to install a completely new unit at no additional charge. My reputaion is more important than any dollar amount and I value you as a customer now and in the future. A new unit sell for $415.46, a new remanufactured unit sell for 321.40 and a rebuilt sells for 218.74. The middle choice is the one I installed. Again I am sorry for the missunderstanding and wish to make the situation better for both of us. Thanks Dennis Griffin.

PM
PAT M.
Los Altos, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Great Service.
Fast and thorough service on both vehicles for over 10 years. Honest and dependable.

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DAVE A.
Montara, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018
Excellent care and service
I received the most thorough and understandable explanation of the needed repair that I have ever received. The vehicle was ready on time and within the estimate provided. I am very satisfied with the knowledge and qualifications of the mechanics. I would heartily recommend Griffin's Auto Repair to my friends and family.

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Robert L.
Palo Alto, CA
Nissan Frontier 4WD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Robert said the business did what they said they would do, repaired his vehicle on time, and everything was good.
This review was collected via phone interview by Customer Research Inc.

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Tayler T.
Mountain View, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Tayler said the business has good people and good prices. They did what he needed.
This review was collected via phone interview by Customer Research Inc.

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Caitlin D.
Mountain View, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Spoke with Caitlin's husband. He said the staff was helpful, and they made the service easy.
This review was collected via phone interview by Customer Research Inc.

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DONNA G.
Mountain View, CA
Honda Civic Si
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018
Dennis is so knowledgeable, caring, goes out of his way for his client
I do not know what else to say. Griffin’s Auto Repair is a find. I am very satisfied with the services.

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AJAY K.
Mountain View, CA
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2018
Outstanding, reliable, and honest service
Griffin's is an incredible and honest auto shop. I came in with a multitude of issues and Dennis was open and upfront about the needs, requirements, and expectations. He and team finished all work (which turned out to be quite a bit) in a single day, which surpassed even my expectations. He was open and honest the entire way, upfront with pricing, and made me feel like I was his only customer, even though it was clear there were plenty of folks there to see him. Wonderful shop and will definitely be coming back.

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brian a.
Palo Alto, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2018
Dennis Griffin is the key for the "person to go to".
Dennis in the process of my mechanical issues managed to see that from my fuel delivery system from the tank to the engine portals for delivery of having the Northstar 32 valve engine run Smoothly and Reliable. Dennis has given me back the drive of my car as it was 10 Years Ago. Thank you for your professional approach!

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Richard B.
San Francisco, CA
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2018 Category: Service
Richard said they provided good service.
This review was collected via phone interview by Customer Research Inc.

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MARK W.
Palo Alto, CA
Volvo V70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2018
Great work done quick
Had a regular service, was done on time and at a reasonable cost.

MM
MARIE M.
Portola Valley, CA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2018
helpful, knowledgable, reasonable, listened to my needs
Went to Griffins when i had a day off, needed someting done right away, that day, though
a short item others -- including my usual shop said...no... ! I dashed to Griffins after calling them -- they immediately checked my problem...diagnosed need and then proceeded to repair
it quickly....while i waited at the nearby restaurant! just a few feet away, i had barely finished
my quick breakfast when they called to say its ready!!!! and not only that it was inexpensive!!!!!! They will indeed be my new "go-to" repair shop...they handle all sorts and sizes and years of vehicles....
Dennis G., Manager from Griffin's Auto Repair responded on 01/22/2018

Thank You for your kind words, It has been a pleasure to serve you.


CO
CHRIS O.
Sunnyvale, CA
Peugeot 505
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/25/2017
Always the best service!
Griffin's Auto has the benefit of extensive experience from being open for so many years. They always have the best service available and have prompt, curteous service.
I recommend them without hesitation for all service needs.

MD
Maxim D.
Sunnyvale, CA
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2017 Category: Service
Maxim said this business explained all the problems he had, and they fixed them in a timely manner. It was done within the time frame that was promised.
This review was collected via phone interview by Customer Research Inc.

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JUDY O.
Sunnyvale, CA
Honda Civic Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2017
The Best!
Dennis Griffin is efficient, accurate, and fairly priced. I have trusted his judgment re car maintenance for over 20 years.

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PAT M.
Los Altos, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2017
Long Time Customer
We've been using Griffen for maintenance and repair of our van and car for over 10 years now. Great service!