Bob Crowe Auto Services


Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

670 Reviews

100% Would Recommend
Latest Review 3 days ago
Jared F. on 04/25/2017
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Jared said the check engine light on his vehicle came on after the service this business provided.
Vehicle: Toyota Camry
Category: Service
Service Date: 04/19/2017
Review Created: 04/25/2017
This review was collected via phone interview by Customer Research Inc.
Donavan L. on 03/11/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Trust Issues"
I like the mechanics at Bob Crowe's. But I also like the mechanics everywhere. However it seems that they're always utilizing their knowledge to reap as much money as they can off of the customer despite the constant protests to do exactly the opposite. In this case, I was given tires that I clearly stated that I did not want. Yes the steel threading was showing, but I planned to replace them. First, I was told that the costs would be between $800-$1000. I was then told an estimate of a little over $1100. When I objected, I was then told we'd try to get the cost under $1000. What was promised to me, was not given.
Vehicle: Nissan Altima
Service Date: 03/09/2015
Review Created: 03/11/2015 09:48 AM
Bob C. at Bob Crowe Auto Services responded on 03/12/2015

Wow, the way this review was written, it seems as though we charged $1000.00 for just simple tires. However, the situation on how the vehicle came in; ABS light on, front end issues, and tire wear problems, we explained and showed to the customer what needed to be done. What was done to correct the issues are as followed: For the ABS light on, the wrong axle was installed on the left front by someone else. The left front spindle was bent and needed to be replaced. The ABS sensor on the left rear tire was hanging because of a rotted mounting bolt that needed to be drilled and re-attached. An alignment was performed on the vehicle. Both front rims were bent and steel cords were hanging out of tires. Two used tires were put onto the vehicle and the bent wheels moved to the rear of the vehicle along with applying new wiper blades to the vehicle as well. All this work was done with the approval of the customer, except for the two used tires, which were put on due to safety so we could road test the vehicle. All of this work was done for a total of $989.69, that is also including tax. The tire cost was only 20.00/tire. I don't know why the customer would be so upset about trust issues, when we clearly kept under the customers budget of $1000.00.

Emmanuel N. on 12/13/2014
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Emmanuel said the service was simple at this business.
Vehicle: Nissan Altima
Category: Service
Service Date: 12/05/2014
Review Created: 12/13/2014
This review was collected via phone interview by Customer Research Inc.
Charlie/ Jennifer A. on 05/30/2013
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Charlie said this business took an awfully long time to change four tires. He said they took at least two hours.
Vehicle: Honda Fit
Category: Service
Service Date: 05/24/2013
Review Created: 05/30/2013
This review was collected via phone interview by Customer Research Inc.
Mike K. on 12/05/2017
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Mike said everything went well. There was one issue with a brake light but it was resolved.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 12/01/2017
Review Created: 12/05/2017
This review was collected via phone interview by Customer Research Inc.
Kelly N. on 11/24/2017
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Kelly said she would recommend this business.
Vehicle: Honda Odyssey
Category: Service
Service Date: 11/21/2017
Review Created: 11/24/2017
This review was collected via phone interview by Customer Research Inc.
Tara D. on 11/10/2017
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Tara said she liked their service but the part was quite expensive.
Vehicle: Honda CR-V
Category: Service
Service Date: 11/03/2017
Review Created: 11/10/2017
This review was collected via phone interview by Customer Research Inc.
Bill F. on 09/15/2017
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"Inspection"
They were able to get me in on short notice and are great to deal with.
Vehicle: Pontiac Firebird
Service Date: 09/12/2017
Review Created: 09/15/2017 01:07 PM
Yang G. on 08/09/2017
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Yang said they did a pretty good job but ever since they did the alignment, the vehicle has been pulling to the right. They said that was okay.
Vehicle: Nissan Xterra
Category: Service
Service Date: 08/07/2017
Review Created: 08/09/2017
This review was collected via phone interview by Customer Research Inc.
Terry R. on 07/24/2017
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Terry said his service was very good. Bob and the staff is very knowledgeable. They help prevent problems because of their keen eyes.
Vehicle: Toyota Echo
Category: Service
Service Date: 07/21/2017
Review Created: 07/24/2017
This review was collected via phone interview by Customer Research Inc.
Justin F. on 04/20/2017
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Justin said he would recommend this business for service.
Vehicle: Honda Odyssey
Category: Service
Service Date: 04/17/2017
Review Created: 04/20/2017
This review was collected via phone interview by Customer Research Inc.
Jordan G. on 04/06/2017
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Jordan said service took one hour longer than he had expected.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 04/05/2017
Review Created: 04/06/2017
This review was collected via phone interview by Customer Research Inc.
Neemuel S. on 03/13/2017
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Neemuel said he would recommend the business for service.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 03/10/2017
Review Created: 03/13/2017
This review was collected via phone interview by Customer Research Inc.
Aviva F. on 02/11/2017
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Aviva said they are wonderful and she had a good experience. She likes them a lot and they did suggest some other things she could have done in the future. She opted to have them done while she was there.
Vehicle: Toyota RAV4
Category: Service
Service Date: 02/08/2017
Review Created: 02/11/2017
This review was collected via phone interview by Customer Research Inc.
Terry R. on 12/23/2016
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Terry said the business was very good. They were friendly and they got him in. He is thankful to have a reliable mechanic.
Vehicle: Toyota ECHO
Category: Service
Service Date: 12/19/2016
Review Created: 12/23/2016
This review was collected via phone interview by Customer Research Inc.
Wesley J. on 10/14/2016
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Wesley said he likes the business. Everything went well but he had to call the business to see if his vehicle was ready.
Vehicle: Ford Escort
Category: Service
Service Date: 10/11/2016
Review Created: 10/14/2016
This review was collected via phone interview by Customer Research Inc.
Ron J. on 08/06/2016
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Ron said he is very pleased with the service at this business.
Vehicle: Ford Escape
Category: Service
Service Date: 08/04/2016
Review Created: 08/06/2016
This review was collected via phone interview by Customer Research Inc.
Nick D. on 06/14/2016
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Nick said this business was pretty good and he was satisfied.
Vehicle: Toyota Corolla
Category: Service
Service Date: 05/19/2016
Review Created: 06/14/2016
This review was collected via phone interview by Customer Research Inc.
Maggie C. on 06/14/2016
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Maggie said there's never anything wrong at the business.
Vehicle: Saturn SL1
Category: Service
Service Date: 05/20/2016
Review Created: 06/14/2016
This review was collected via phone interview by Customer Research Inc.
Danny C. on 04/23/2016
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Danny said the business does good work.
Vehicle: Ford Econoline
Category: Service
Service Date: 04/20/2016
Review Created: 04/23/2016
This review was collected via phone interview by Customer Research Inc.
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