Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

731 Reviews

100% Would Recommend
Latest Review 6 days ago

Reviews


BS
Betsy S.
Kirkwood, NY
Honda CR-V
Check 20x19 Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/26/2017 Category: Service
Betsy said she was not completely satisfied with her overall service because there was a mix up. They did an oil change they were not supposed to do.
This review was collected via phone interview by Customer Research Inc.
Bob C. from Bob Crowe Auto Services

So Sorry for the mix up Betsy, It wont happen again. Bob.


BK
Bill K.
Binghamton, NY
Toyota RAV4
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/16/2018 Category: Service
Spoke with Cade. He said there was an issue with his service visit.
This review was collected via phone interview by Customer Research Inc.

JF
Jared F.
New York
Toyota Camry
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/25/2017 Category: Service
Jared said the check engine light on his vehicle came on after the service this business provided.
This review was collected via phone interview by Customer Research Inc.

DL
Donavan L.
Nissan Altima
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/11/2015
Trust Issues
I like the mechanics at Bob Crowe's. But I also like the mechanics everywhere. However it seems that they're always utilizing their knowledge to reap as much money as they can off of the customer despite the constant protests to do exactly the opposite. In this case, I was given tires that I clearly stated that I did not want. Yes the steel threading was showing, but I planned to replace them. First, I was told that the costs would be between $800-$1000. I was then told an estimate of a little over $1100. When I objected, I was then told we'd try to get the cost under $1000. What was promised to me, was not given.
Bob C. from Bob Crowe Auto Services

Wow, the way this review was written, it seems as though we charged $1000.00 for just simple tires. However, the situation on how the vehicle came in; ABS light on, front end issues, and tire wear problems, we explained and showed to the customer what needed to be done. What was done to correct the issues are as followed: For the ABS light on, the wrong axle was installed on the left front by someone else. The left front spindle was bent and needed to be replaced. The ABS sensor on the left rear tire was hanging because of a rotted mounting bolt that needed to be drilled and re-attached. An alignment was performed on the vehicle. Both front rims were bent and steel cords were hanging out of tires. Two used tires were put onto the vehicle and the bent wheels moved to the rear of the vehicle along with applying new wiper blades to the vehicle as well. All this work was done with the approval of the customer, except for the two used tires, which were put on due to safety so we could road test the vehicle. All of this work was done for a total of $989.69, that is also including tax. The tire cost was only 20.00/tire. I don't know why the customer would be so upset about trust issues, when we clearly kept under the customers budget of $1000.00.


EN
Emmanuel N.
Binghamton, NY
Nissan Altima
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/13/2014 Category: Service
Emmanuel said the service was simple at this business.
This review was collected via phone interview by Customer Research Inc.

CA
Charlie/ Jennifer A.
Honda Fit
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/30/2013 Category: Service
Charlie said this business took an awfully long time to change four tires. He said they took at least two hours.
This review was collected via phone interview by Customer Research Inc.

JG
Justin G.
New York
Volvo C70
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/09/2018 Category: Service
Justin said he was very happy with the service.
This review was collected via phone interview by Customer Research Inc.

BD
Bill D.
Binghamton, NY
Nissan JUKE
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/16/2018 Category: Service
Spoke with Rebecca. She said the staff are almost always perfect with what they do. They listen to their customers.
This review was collected via phone interview by Customer Research Inc.

MK
Mike K.
Binghamton, NY
Chevrolet Suburban
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2017 Category: Service
Mike said everything went well. There was one issue with a brake light but it was resolved.
This review was collected via phone interview by Customer Research Inc.

KN
Kelly N.
Port Crane, NY
Honda Odyssey
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/24/2017 Category: Service
Kelly said she would recommend this business.
This review was collected via phone interview by Customer Research Inc.

TD
Tara D.
New York
Honda CR-V
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2017 Category: Service
Tara said she liked their service but the part was quite expensive.
This review was collected via phone interview by Customer Research Inc.

BF
Bill F.
Vestal, NY
Pontiac Firebird
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2017
Inspection
They were able to get me in on short notice and are great to deal with.

YG
Yang G.
New York
Nissan Xterra
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2017 Category: Service
Yang said they did a pretty good job but ever since they did the alignment, the vehicle has been pulling to the right. They said that was okay.
This review was collected via phone interview by Customer Research Inc.

TR
Terry R.
Binghamton, NY
Toyota Echo
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/24/2017 Category: Service
Terry said his service was very good. Bob and the staff is very knowledgeable. They help prevent problems because of their keen eyes.
This review was collected via phone interview by Customer Research Inc.

JF
Justin F.
New York
Honda Odyssey
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2017 Category: Service
Justin said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JG
Jordan G.
New York
Jeep Wrangler
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/06/2017 Category: Service
Jordan said service took one hour longer than he had expected.
This review was collected via phone interview by Customer Research Inc.

NS
Neemuel S.
Binghamton, NY
Chevrolet Malibu
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2017 Category: Service
Neemuel said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

AF
Aviva F.
New York
Toyota RAV4
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/11/2017 Category: Service
Aviva said they are wonderful and she had a good experience. She likes them a lot and they did suggest some other things she could have done in the future. She opted to have them done while she was there.
This review was collected via phone interview by Customer Research Inc.

TR
Terry R.
Binghamton, NY
Toyota ECHO
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/23/2016 Category: Service
Terry said the business was very good. They were friendly and they got him in. He is thankful to have a reliable mechanic.
This review was collected via phone interview by Customer Research Inc.

WJ
Wesley J.
Binghamton, NY
Ford Escort
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/14/2016 Category: Service
Wesley said he likes the business. Everything went well but he had to call the business to see if his vehicle was ready.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 731 in total