Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

771 Reviews

100% Would Recommend
Latest Review 3 days ago

Reviews


YG
Yang G.
New York
Nissan Xterra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2017 Category: Service
Yang said they did a pretty good job but ever since they did the alignment, the vehicle has been pulling to the right. They said that was okay.
This review was collected via phone interview by Customer Research Inc.

DL
Donavan L.
Nissan Altima
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/11/2015
Trust Issues
I like the mechanics at Bob Crowe's. But I also like the mechanics everywhere. However it seems that they're always utilizing their knowledge to reap as much money as they can off of the customer despite the constant protests to do exactly the opposite. In this case, I was given tires that I clearly stated that I did not want. Yes the steel threading was showing, but I planned to replace them. First, I was told that the costs would be between $800-$1000. I was then told an estimate of a little over $1100. When I objected, I was then told we'd try to get the cost under $1000. What was promised to me, was not given.
Bob C. from Bob Crowe Auto Services responded on 03/12/2015

Wow, the way this review was written, it seems as though we charged $1000.00 for just simple tires. However, the situation on how the vehicle came in; ABS light on, front end issues, and tire wear problems, we explained and showed to the customer what needed to be done. What was done to correct the issues are as followed: For the ABS light on, the wrong axle was installed on the left front by someone else. The left front spindle was bent and needed to be replaced. The ABS sensor on the left rear tire was hanging because of a rotted mounting bolt that needed to be drilled and re-attached. An alignment was performed on the vehicle. Both front rims were bent and steel cords were hanging out of tires. Two used tires were put onto the vehicle and the bent wheels moved to the rear of the vehicle along with applying new wiper blades to the vehicle as well. All this work was done with the approval of the customer, except for the two used tires, which were put on due to safety so we could road test the vehicle. All of this work was done for a total of $989.69, that is also including tax. The tire cost was only 20.00/tire. I don't know why the customer would be so upset about trust issues, when we clearly kept under the customers budget of $1000.00.


TP
Tim P.
New York
Chevrolet Equinox
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2014 Category: Service
Tim said he found other places that have lower prices and would not recommend them for this reason
This review was collected via phone interview by Customer Research Inc.

MG
Mike G.
Binghamton, NY
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Mike said he was happy with the service. His vehicle was taken quickly and he was offered a ride to his job.
This review was collected via phone interview by Customer Research Inc.

ME
Michele E.
New York
Dodge Avenger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Michelle said it was seamless, she had no issues. The girl at the front desk was pleasant..
This review was collected via phone interview by Customer Research Inc.

JC
John C.
Binghamton, NY
MG MGB
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
John said his vehicle is in fine shape. It runs better than it ever did.
This review was collected via phone interview by Customer Research Inc.

JG
Justin G.
New York
Volvo C70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Justin said the staff is very responsive.
This review was collected via phone interview by Customer Research Inc.

CB
CHANTEL B.
Johnson City, NY
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Brakes
Once again thanks for making sure my family and I stay safe on the road!

LO
Leo O.
Binghamton, NY
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Leo said the business has good pricing and gets the job done quickly.
This review was collected via phone interview by Customer Research Inc.

JR
JOHN R.
Binghamton, NY
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
Great Service
I have used Bob Crowe Auto Services for several cars over many years. Bob Crowe Auto has always supplied excellent service at a reasonable price.

SS
SUE S.
Binghamton, NY
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018
Sue Sands
This is a quality service business. They have always demonstrated respect, gratitude, and excellent attention to detail. I have never had a bad experience in my over 10 year history.

AB
Alex B.
Kingston, NY
Honda Civic Si
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2018 Category: Service
Alex said she is happy with the business's service but her vehicle was not ready until the day after she was told.
This review was collected via phone interview by Customer Research Inc.

RR
Robert R.
Amesbury, MA
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
robert said the staff was quick and flexible with his schedule.
This review was collected via phone interview by Customer Research Inc.

CE
Casey E.
Binghamton, NY
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Casey said the service was very good. The technician was an honest guy and the prices were good.
This review was collected via phone interview by Customer Research Inc.

MD
Mary D.
Binghamton, NY
Ford Freestar Wagon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2018 Category: Service
Mary said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MB
Mike B.
Johnson City, NY
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Mike said he's been doing business with this facility for a very long time.
This review was collected via phone interview by Customer Research Inc.

AL
Ann L.
Endicott, NY
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Ann said the staff scheduled an appointment for her. She was in a critical situation and everything turned out great.
This review was collected via phone interview by Customer Research Inc.

MK
Mike K.
Binghamton, NY
Mazda Mazda6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Mike said the staff do a good job, and find out what's going on with the vehicle.
This review was collected via phone interview by Customer Research Inc.

WB
Wayne B.
New York
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Wayne said the staff at this business did a fantastic job at a reasonable price. The work was good and the service was quick.
This review was collected via phone interview by Customer Research Inc.

CB
CHRIS / THERESA B.
Binghamton, NY
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018
Great Service (like usual)
Repair was more than hoped but Katie and Joe did a great job keeping the costs to a minimum while doing an excellent job. Was done amazingly quickly.

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