Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

733 Reviews

100% Would Recommend
Latest Review 2 days ago

Reviews


YG
Yang G.
New York
Nissan Xterra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2017 Category: Service
Yang said they did a pretty good job but ever since they did the alignment, the vehicle has been pulling to the right. They said that was okay.
This review was collected via phone interview by Customer Research Inc.

DL
Donavan L.
Nissan Altima
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/11/2015
Trust Issues
I like the mechanics at Bob Crowe's. But I also like the mechanics everywhere. However it seems that they're always utilizing their knowledge to reap as much money as they can off of the customer despite the constant protests to do exactly the opposite. In this case, I was given tires that I clearly stated that I did not want. Yes the steel threading was showing, but I planned to replace them. First, I was told that the costs would be between $800-$1000. I was then told an estimate of a little over $1100. When I objected, I was then told we'd try to get the cost under $1000. What was promised to me, was not given.
Bob C. from Bob Crowe Auto Services responded on 03/12/2015

Wow, the way this review was written, it seems as though we charged $1000.00 for just simple tires. However, the situation on how the vehicle came in; ABS light on, front end issues, and tire wear problems, we explained and showed to the customer what needed to be done. What was done to correct the issues are as followed: For the ABS light on, the wrong axle was installed on the left front by someone else. The left front spindle was bent and needed to be replaced. The ABS sensor on the left rear tire was hanging because of a rotted mounting bolt that needed to be drilled and re-attached. An alignment was performed on the vehicle. Both front rims were bent and steel cords were hanging out of tires. Two used tires were put onto the vehicle and the bent wheels moved to the rear of the vehicle along with applying new wiper blades to the vehicle as well. All this work was done with the approval of the customer, except for the two used tires, which were put on due to safety so we could road test the vehicle. All of this work was done for a total of $989.69, that is also including tax. The tire cost was only 20.00/tire. I don't know why the customer would be so upset about trust issues, when we clearly kept under the customers budget of $1000.00.


TP
Tim P.
New York
Chevrolet Equinox
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2014 Category: Service
Tim said he found other places that have lower prices and would not recommend them for this reason
This review was collected via phone interview by Customer Research Inc.

CL
COLLEEN L.
Windsor, NY
Hyundai Santa Fe Sport
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018
They Make Auto Maintenance Fun
Knowledgeable, polite, friendly, honest, dependable service. The best.

CS
Christopher S.
New York
Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Christopher said the people are nice. The service went well.
This review was collected via phone interview by Customer Research Inc.

DD
Dixie D.
Johnson City, NY
Buick LaCrosse
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Dixie said she trusted this business. She always goes to them because she likes their work.
This review was collected via phone interview by Customer Research Inc.

DE
Debbie E.
Binghamton, NY
Toyota RAV4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Debbie said the staff were lovely, they did the work for practically nothing, and everything works.
This review was collected via phone interview by Customer Research Inc.

JG
Justin G.
New York
Volvo C70
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/09/2018 Category: Service
Justin said he was very happy with the service.
This review was collected via phone interview by Customer Research Inc.

JR
JOHN R.
Binghamton, NY
Ford Explorer Sport
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018
People are friendly and know cars.
They are good at determining what the problem is and are competent at going about fixing it.

DS
Douglas S.
New York
Chevrolet Captiva Sport Fleet
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Douglas said the service was good, and he was given a very good price. He said staff member, Joe, is extremely nice, and the lady who answered the phone, was extremely professional. He said he is very pleased with them.
This review was collected via phone interview by Customer Research Inc.

JK
Joseph K.
Binghamton, NY
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Joseph said the staff was very efficient and polite.
This review was collected via phone interview by Customer Research Inc.

CE
Casey E.
Binghamton, NY
Honda Odyssey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Casey said she was pleased with the service provided by the facility. She said they are always honest and capable.
This review was collected via phone interview by Customer Research Inc.

DH
Dylan H.
Binghamton, NY
Subaru Outback
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Dylan said the staff are always really polite, and respectful.
This review was collected via phone interview by Customer Research Inc.

CM
Christina M.
Wappingers Falls, NY
Acura MDX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Christina said she had a great experience overall, and definitely recommends the business to others.
This review was collected via phone interview by Customer Research Inc.

MB
MARK / WANDA B.
Binghamton, NY
Ford Five Hundred
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018
Simply the Best
Gone there for about twenty years. Does that say anything. Either I am stupid or they are good? You decide.

SK
Savannah K.
Endicott, NY
Toyota Prius
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Service
Savannah said they're informative and double checked her vehicle.
This review was collected via phone interview by Customer Research Inc.

RS
RON / FRAN S.
Port Crane, NY
Mercury Marauder
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2018
Top job
Great job. Top professionals at work.

MO
MICHAEL / KAREN O.
Binghamton, NY
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018
Great place
Excellent service and friendly staff

GA
Gene A.
Binghamton, NY
Chevrolet Impala
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018 Category: Service
Gene said he has used this business for over 20 years. He said he was always satisfied with their service and the price.
This review was collected via phone interview by Customer Research Inc.

NG
Nick G.
Binghamton, NY
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018 Category: Service
Nick said they are honest and do good work. He said they are a great choice for auto work.
This review was collected via phone interview by Customer Research Inc.

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