Bob Crowe Auto Services


Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

670 Reviews

100% Would Recommend
Latest Review 3 days ago
Yang G. on 08/09/2017
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Yang said they did a pretty good job but ever since they did the alignment, the vehicle has been pulling to the right. They said that was okay.
Vehicle: Nissan Xterra
Category: Service
Service Date: 08/07/2017
Review Created: 08/09/2017
This review was collected via phone interview by Customer Research Inc.
Donavan L. on 03/11/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Trust Issues"
I like the mechanics at Bob Crowe's. But I also like the mechanics everywhere. However it seems that they're always utilizing their knowledge to reap as much money as they can off of the customer despite the constant protests to do exactly the opposite. In this case, I was given tires that I clearly stated that I did not want. Yes the steel threading was showing, but I planned to replace them. First, I was told that the costs would be between $800-$1000. I was then told an estimate of a little over $1100. When I objected, I was then told we'd try to get the cost under $1000. What was promised to me, was not given.
Vehicle: Nissan Altima
Service Date: 03/09/2015
Review Created: 03/11/2015 09:48 AM
Bob C. at Bob Crowe Auto Services responded on 03/12/2015

Wow, the way this review was written, it seems as though we charged $1000.00 for just simple tires. However, the situation on how the vehicle came in; ABS light on, front end issues, and tire wear problems, we explained and showed to the customer what needed to be done. What was done to correct the issues are as followed: For the ABS light on, the wrong axle was installed on the left front by someone else. The left front spindle was bent and needed to be replaced. The ABS sensor on the left rear tire was hanging because of a rotted mounting bolt that needed to be drilled and re-attached. An alignment was performed on the vehicle. Both front rims were bent and steel cords were hanging out of tires. Two used tires were put onto the vehicle and the bent wheels moved to the rear of the vehicle along with applying new wiper blades to the vehicle as well. All this work was done with the approval of the customer, except for the two used tires, which were put on due to safety so we could road test the vehicle. All of this work was done for a total of $989.69, that is also including tax. The tire cost was only 20.00/tire. I don't know why the customer would be so upset about trust issues, when we clearly kept under the customers budget of $1000.00.

Tim P. on 10/25/2014
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Tim said he found other places that have lower prices and would not recommend them for this reason
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 10/22/2014
Review Created: 10/25/2014
This review was collected via phone interview by Customer Research Inc.
Peter G. on 01/15/2018
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Peter said he's honest, affordable, and he's treated pretty well. He has recommended this business.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 01/12/2018
Review Created: 01/15/2018
This review was collected via phone interview by Customer Research Inc.
MICHAEL / KAREN O. on 01/10/2018
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"The best !!!"
My last visit was just for a nys inspection but I go to Bob Crowe for all my automotive needs. From routine maintenance to repairs and even tires. I like that they will store your snow or summer tires for the season. Friendly, honest and competent service. It gives me great peace of mind knowing that I have a repair shop I can trust completely.
Vehicle: Hyundai Elantra
Service Date: 01/09/2018
Review Created: 01/10/2018 01:15 PM
Bob C. at Bob Crowe Auto Services responded on 01/11/2018

Thank you Mike, It is always our pleasure to serv you.

Savannah K. on 01/10/2018
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Savannah said the staff provided informative, effective service. She was well satisfied.
Vehicle: Toyota Prius
Category: Service
Service Date: 12/29/2017
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
Peter P. on 12/30/2017
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"EXCELLENT SERVICE AND KNOWLEDGE"
I find quality service and reasonable prices. Only necessary work is done without trying to over service the customer.
Vehicle: Volvo S80
Service Date: 12/28/2017
Review Created: 12/30/2017 07:46 PM
MICHAEL / KAREN O. on 12/22/2017
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"The Best Service in Town!"
Great people there!! Friendly, honest and competent. I wouldn’t trust my vehicles with anyone else. Thanks Bob, Katie and crew for giving me the peace of mind in knowing my cars are always in top shape.
Vehicle: Ford Fusion
Service Date: 12/19/2017
Review Created: 12/22/2017 12:51 PM
Bob D. on 12/22/2017
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Bob said the business served him well. They provided him with transportation to and from the facility.
Vehicle: Ford Ranger
Category: Service
Service Date: 11/21/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
Cody D. on 12/22/2017
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Cody said the staff was super convenient and nice. Everything went smoothly and quickly. His vehicle is running much better than before.
Vehicle: Kia Sportage
Category: Service
Service Date: 12/12/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
NICK/KANNA T. on 12/21/2017
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"Bob Crowe Makes This Place Great!"
Bob Crowe and his staff did an excellent job replacing a broken part in my Ford Escape. Bob did it also at an affordable price. Thanks Bob! Keep up the high standard of quality and service in auto repair. .
Vehicle: Ford Escape
Service Date: 12/19/2017
Review Created: 12/21/2017 05:28 PM
Rebecca F. on 12/21/2017
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Rebecca said the business is open and straight. They do not find mystery things to fix like other businesses.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 12/14/2017
Review Created: 12/21/2017
This review was collected via phone interview by Customer Research Inc.
Mike R. on 12/21/2017
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Mike said the business was very helpful.
Vehicle: Ford Focus
Category: Service
Service Date: 12/15/2017
Review Created: 12/21/2017
This review was collected via phone interview by Customer Research Inc.
Reggie H. on 12/20/2017
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Reggie said the business is the best he's ever had.
Vehicle: GMC Acadia
Category: Service
Service Date: 12/11/2017
Review Created: 12/20/2017
This review was collected via phone interview by Customer Research Inc.
Jessica B. on 12/20/2017
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Jessica said the staff was friendly and the service was quick.
Vehicle: Ford Fusion
Category: Service
Service Date: 11/30/2017
Review Created: 12/20/2017
This review was collected via phone interview by Customer Research Inc.
CHRIS / THERESA B. on 12/16/2017
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"Excellent Service, as always"
Despite the fact I was delayed in arriving (due to an unforeseen dead battery) I got right in and had my service completed, plus the replacement battery. Thank you
Vehicle: Nissan Murano
Service Date: 12/15/2017
Review Created: 12/16/2017 07:27 AM
JOHN S. on 12/14/2017
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"Good crew; good service."
Again, good crew; good service.
Vehicle: Nissan Altima
Service Date: 12/13/2017
Review Created: 12/14/2017 01:04 PM
Charlie A. on 12/14/2017
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Charlie said they did a very good job.
Vehicle: Toyota Camry
Category: Service
Service Date: 12/11/2017
Review Created: 12/14/2017
This review was collected via phone interview by Customer Research Inc.
Mike G. on 12/11/2017
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Mike said they fixed the problem very quickly.
Vehicle: Ford Mustang
Category: Service
Service Date: 12/08/2017
Review Created: 12/11/2017
This review was collected via phone interview by Customer Research Inc.
DOUG A. on 12/08/2017
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"BEST IN TOWN"
It is such a relief to have someone take care of my car and keep me running, because Bob Crowe Auto is reliable, honest, reasonable, friendly, efficient, and make me feel confident that my car is going to perform like it should. My fears of being stuck on the highway, broken down are greatly alleviated because they know their stuff, and when I pick up my car, I know that I am good to go. Thank you for being my auto guardians.
Vehicle: Nissan Maxima
Service Date: 12/07/2017
Review Created: 12/08/2017 03:31 AM
Bob C. at Bob Crowe Auto Services responded on 12/08/2017

Thank you Doug,  Always a pleasure to see you.

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