Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

840 Reviews

100% Would Recommend
Latest Review 4 days ago

Reviews


RH
RANDY / NANCY H.
Binghamton, NY
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019
Bob Crowe service exceeds expectations
Bob Crowe’s service is the best! They care about making sure things are right and affordable. They never try to over sell you on repairs. The employee all friendly and willing to understand any issues with your vehicle. They treat everybody with respect.

YG
Yang G.
New York
Nissan Xterra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2017 Category: Service
Yang said they did a pretty good job but ever since they did the alignment, the vehicle has been pulling to the right. They said that was okay.
This review was collected via phone interview by Customer Research Inc.

DL
Donavan L.
Nissan Altima
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/11/2015
Trust Issues
I like the mechanics at Bob Crowe's. But I also like the mechanics everywhere. However it seems that they're always utilizing their knowledge to reap as much money as they can off of the customer despite the constant protests to do exactly the opposite. In this case, I was given tires that I clearly stated that I did not want. Yes the steel threading was showing, but I planned to replace them. First, I was told that the costs would be between $800-$1000. I was then told an estimate of a little over $1100. When I objected, I was then told we'd try to get the cost under $1000. What was promised to me, was not given.
Bob C. from Bob Crowe Auto Services responded on 03/12/2015

Wow, the way this review was written, it seems as though we charged $1000.00 for just simple tires. However, the situation on how the vehicle came in; ABS light on, front end issues, and tire wear problems, we explained and showed to the customer what needed to be done. What was done to correct the issues are as followed: For the ABS light on, the wrong axle was installed on the left front by someone else. The left front spindle was bent and needed to be replaced. The ABS sensor on the left rear tire was hanging because of a rotted mounting bolt that needed to be drilled and re-attached. An alignment was performed on the vehicle. Both front rims were bent and steel cords were hanging out of tires. Two used tires were put onto the vehicle and the bent wheels moved to the rear of the vehicle along with applying new wiper blades to the vehicle as well. All this work was done with the approval of the customer, except for the two used tires, which were put on due to safety so we could road test the vehicle. All of this work was done for a total of $989.69, that is also including tax. The tire cost was only 20.00/tire. I don't know why the customer would be so upset about trust issues, when we clearly kept under the customers budget of $1000.00.


TP
Tim P.
New York
Chevrolet Equinox
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2014 Category: Service
Tim said he found other places that have lower prices and would not recommend them for this reason
This review was collected via phone interview by Customer Research Inc.

RS
RON / FRAN S.
Port Crane, NY
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019
In Intensive Care
My vehicle could not have been in better, more caring hands, than the people at Bob Crowe's. They brought it back to life. Many thanks.

CS
Charlie S.
Binghamton, NY
Dodge Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Charlie said this is a very good service facility and they do excellent work on his vehicle.
This review was collected via phone interview by Customer Research Inc.

DA
Dawn A.
Binghamton, NY
Buick Rendezvous
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Spoke with Luis. He said the service was good.
This review was collected via phone interview by Customer Research Inc.

CB
CHRIS / THERESA B.
Binghamton, NY
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019
Normal excellent service
Timing belt change/alignment was done quickly and and proficiently. Discussion was insightful.

DZ
Dan Z.
Binghamton, NY
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Service
Dan said overall he is very satisfied..
This review was collected via phone interview by Customer Research Inc.

RS
RON / FRAN S.
Port Crane, NY
Mercury Marauder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019
Quick Oil Change
Always nice to know my car will be serviced well even if I don't have an appointment. Thank you to staff of Bob Crowe.

KP
Kay P.
Binghamton, NY
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019 Category: Service
Kay said they did a good job.
This review was collected via phone interview by Customer Research Inc.

MH
Molly H.
New York
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019 Category: Service
Molly said the staff is really nice, they are informative and they are very friendly..
This review was collected via phone interview by Customer Research Inc.

JJ
JENNA J.
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019
Wonderful as always
I've been going to Bob Crowe Auto for something in the neighborhood of 20 years. I've always known them to be friendly and helpful as well as super honest and clearly care about the customer. Wonderful, as always.

LB
LOU / LOUISE B.
Whitney Point, NY
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019
Honesty, integrity and skill
Always a good job

MO
MICHAEL / KAREN O.
Binghamton, NY
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2019
Honesty and integrity
My sons car is older and with high miles. It has been giving us a lot of annoying problems lately. Each time I took it in to Bob Crowe’s I was pleasantly surprised with the diagnosis and the bill. They could very easily have told me anything and charged me a lot and I would not have known since I know nothing about cars but that is not how they operate. I highly recommend Bob Crowe’s to all my family and friends. Thanks Katie and crew!

JA
Jerri A.
Binghamton, NY
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019
Katie and service.
I always get excellent service.

MT
Melody T.
Kirkwood, NY
Mazda Protege
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Melody said the business has always taken care of all of their vehicles and have always done well by her. She wouldn't go anywhere else.
This review was collected via phone interview by Customer Research Inc.

DK
David K.
Croton On Hudson, NY
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
David said the service was pretty good.
This review was collected via phone interview by Customer Research Inc.

CB
CHRIS / THERESA B.
Binghamton, NY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019
Excellent service, as always.
Took care of issues and did thorough check as requested.

SA
Stavros A.
Glenwood Landing, NY
Volkswagen Golf
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Stavros said he had a good experience with the business .
This review was collected via phone interview by Customer Research Inc.

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