Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

793 Reviews

100% Would Recommend
Latest Review 3 days ago

Reviews


YG
Yang G.
New York
Nissan Xterra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2017 Category: Service
Yang said they did a pretty good job but ever since they did the alignment, the vehicle has been pulling to the right. They said that was okay.
This review was collected via phone interview by Customer Research Inc.

DL
Donavan L.
Nissan Altima
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/11/2015
Trust Issues
I like the mechanics at Bob Crowe's. But I also like the mechanics everywhere. However it seems that they're always utilizing their knowledge to reap as much money as they can off of the customer despite the constant protests to do exactly the opposite. In this case, I was given tires that I clearly stated that I did not want. Yes the steel threading was showing, but I planned to replace them. First, I was told that the costs would be between $800-$1000. I was then told an estimate of a little over $1100. When I objected, I was then told we'd try to get the cost under $1000. What was promised to me, was not given.
Bob C. from Bob Crowe Auto Services responded on 03/12/2015

Wow, the way this review was written, it seems as though we charged $1000.00 for just simple tires. However, the situation on how the vehicle came in; ABS light on, front end issues, and tire wear problems, we explained and showed to the customer what needed to be done. What was done to correct the issues are as followed: For the ABS light on, the wrong axle was installed on the left front by someone else. The left front spindle was bent and needed to be replaced. The ABS sensor on the left rear tire was hanging because of a rotted mounting bolt that needed to be drilled and re-attached. An alignment was performed on the vehicle. Both front rims were bent and steel cords were hanging out of tires. Two used tires were put onto the vehicle and the bent wheels moved to the rear of the vehicle along with applying new wiper blades to the vehicle as well. All this work was done with the approval of the customer, except for the two used tires, which were put on due to safety so we could road test the vehicle. All of this work was done for a total of $989.69, that is also including tax. The tire cost was only 20.00/tire. I don't know why the customer would be so upset about trust issues, when we clearly kept under the customers budget of $1000.00.


TP
Tim P.
New York
Chevrolet Equinox
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2014 Category: Service
Tim said he found other places that have lower prices and would not recommend them for this reason
This review was collected via phone interview by Customer Research Inc.

SE
SUSAN E.
Johnson City, NY
Suzuki Forenza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
Best garage ever..
Honest, friendly, helpful , and I would not want any one else to do the work ON MY CCAR.

BG
Brendan G.
Glen Rock, NJ
Saab 9-3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2018 Category: Service
Brendan said that the place was really good but they were twenty minutes late getting to his vehicle.
This review was collected via phone interview by Customer Research Inc.

BF
Blake F.
Northport, NY
INFINITI G35 Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Blake said the business did a great job for a fair price and they were also very honest.
This review was collected via phone interview by Customer Research Inc.

IW
Isabella W.
Centereach, NY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Isabella said the business was very polite.
This review was collected via phone interview by Customer Research Inc.

SF
Sam F.
Media, PA
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Sam said that the place had quick service and they made him feel like the only customer there.
This review was collected via phone interview by Customer Research Inc.

JS
John S.
New York
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
John said he's a repeat customer. Also when he asks for advice they give it to him.
This review was collected via phone interview by Customer Research Inc.

BK
Bryce K.
Galway, NY
Volkswagen Golf
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Bryce said the employees were very friendly, up front, explained what was wrong, showed him pictures and fixed his vehicle properly. They didn't charge him too much.
This review was collected via phone interview by Customer Research Inc.

SC
Steve C.
Vestal, NY
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Steve said he brought in his vehicle for an inspection. Also that's what they did.
This review was collected via phone interview by Customer Research Inc.

RH
RANDY / NANCY H.
Binghamton, NY
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Commitment to great service
Their commitment to providing great service is unparalleled to any other automotive service provider.

NC
Nick C.
Binghamton, NY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Nick said it was really easy to get an appointment and the lady he spoke with was very nice. He also received text messages throughout the whole process. The mechanic was nice enough to explain everything to him as well.
This review was collected via phone interview by Customer Research Inc.

JS
JOHN / SANDI S.
Binghamton, NY
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018
Bob Crowe Auto
Wonderful place to take your vehicle for repairs/inspection. I trust their opinion & have no problem getting an appointment. They are very knowledgeable and fair prices.

BS
Betsy S.
Kirkwood, NY
Honda Ridgeline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Betsy said the business always does great work.
This review was collected via phone interview by Customer Research Inc.

RH
RANDY / NANCY H.
Binghamton, NY
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
Another great service appointment
The team of Bob Crowe not only serviced my vehicle but actually advise on proper maintenance not trying to sell me on unnecessary work just to make money.

SE
SHARON/JAMES E.
Vestal, NY
Toyota Camry Solara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
Quality Service at affordable prices
After moving back to the area, Bob Crowe will once again be servicing our vehicles. They have always been professional, dependable, and honest. They have never tried to up-sell any other services and the work has always been reliable and fair in price. Thank you for your outstanding customer service.

DP
Dylan P.
Tarrytown, NY
Acura RDX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/15/2018 Category: Service
Dylan said they are friendly and have reasonable prices.
This review was collected via phone interview by Customer Research Inc.

KO
Kaede O.
Binghamton, NY
Suzuki SX4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Kaede said this a business gave him good and fast service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Binghamton, NY
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
very reliable. never have to go back for same problem
Have been going to Bob Crowd for about 30 years. Highly recommend.

Displaying Review 1 - 20 of 793 in total