Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

820 Reviews

100% Would Recommend
Latest Review 2 days ago

Reviews


YG
Yang G.
New York
Nissan Xterra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2017 Category: Service
Yang said they did a pretty good job but ever since they did the alignment, the vehicle has been pulling to the right. They said that was okay.
This review was collected via phone interview by Customer Research Inc.

DL
Donavan L.
Nissan Altima
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/11/2015
Trust Issues
I like the mechanics at Bob Crowe's. But I also like the mechanics everywhere. However it seems that they're always utilizing their knowledge to reap as much money as they can off of the customer despite the constant protests to do exactly the opposite. In this case, I was given tires that I clearly stated that I did not want. Yes the steel threading was showing, but I planned to replace them. First, I was told that the costs would be between $800-$1000. I was then told an estimate of a little over $1100. When I objected, I was then told we'd try to get the cost under $1000. What was promised to me, was not given.
Bob C. from Bob Crowe Auto Services responded on 03/12/2015

Wow, the way this review was written, it seems as though we charged $1000.00 for just simple tires. However, the situation on how the vehicle came in; ABS light on, front end issues, and tire wear problems, we explained and showed to the customer what needed to be done. What was done to correct the issues are as followed: For the ABS light on, the wrong axle was installed on the left front by someone else. The left front spindle was bent and needed to be replaced. The ABS sensor on the left rear tire was hanging because of a rotted mounting bolt that needed to be drilled and re-attached. An alignment was performed on the vehicle. Both front rims were bent and steel cords were hanging out of tires. Two used tires were put onto the vehicle and the bent wheels moved to the rear of the vehicle along with applying new wiper blades to the vehicle as well. All this work was done with the approval of the customer, except for the two used tires, which were put on due to safety so we could road test the vehicle. All of this work was done for a total of $989.69, that is also including tax. The tire cost was only 20.00/tire. I don't know why the customer would be so upset about trust issues, when we clearly kept under the customers budget of $1000.00.


TP
Tim P.
New York
Chevrolet Equinox
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2014 Category: Service
Tim said he found other places that have lower prices and would not recommend them for this reason
This review was collected via phone interview by Customer Research Inc.

DC
Don C.
New York
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Spoke with Jackie. She said they did a great job.
This review was collected via phone interview by Customer Research Inc.

CS
CHRISTINE S.
Binghamton, NY
Subaru Crosstrek
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019
In good hands
They know how to treat their customers and their cars!

JO
Jessyca O.
New York
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Jessyca said they did a great job fixing her vehicle. It runs well. They're happy with the service. They had heard about their good reviews.
This review was collected via phone interview by Customer Research Inc.

RR
Robert R.
Amesbury, MA
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Robert said the employees completed the service really quickly.
This review was collected via phone interview by Customer Research Inc.

BG
Brenda G.
Johnson City, NY
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019 Category: Service
Brenda said this business was great. They do really good service.
This review was collected via phone interview by Customer Research Inc.

IW
Issac W.
New York
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Issac said the service was quick and effective.
This review was collected via phone interview by Customer Research Inc.

KK
Kevin K.
Binghamton, NY
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Kevin said he had no complaints with the business.
This review was collected via phone interview by Customer Research Inc.

MW
Mark W.
Windsor, NY
Scion xB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Mark said he trusts them and they do a good job. Bob has a nice honest facility.
This review was collected via phone interview by Customer Research Inc.

NT
NICK/KANNA T.
Binghamton, NY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019
Bob Crowe Makes This Place Great!
Bob and his expert staff recently did inspection on my two Ford vehicles. In addition, a detail was performed on one of the vehicles. Bob and his crew did an excellent job, particularly the detail work. I was very impressed at how my Ford Escape looked after the detail work. It looked and even smelled like a brand new SUV even though it is a 2010 with over 100,000 miles! I was very satisfied with the detail work as well as the mechanical work on my vehicles. All done at an affordable price. Bob and his staff are also very friendly people. They are always a pleasure to see and they explained everything to me and answered all my questions. I have been with Bob Crowe for all my automobile needs for the past seven years. I highly recommend him to anyone loooking for expert mechanic with a friendly and professional disposition.

SE
SUSAN E.
Johnson City, NY
Suzuki Forenza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019
The people working there.
I have never had a bad visit with this garage. The people working there are very friendly and go out of their way to help you when you have car problems. I just love these people.

JG
Justin G.
New York
Volvo C70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Justin said the employees did a good job.
This review was collected via phone interview by Customer Research Inc.

RS
RON / FRAN S.
Port Crane, NY
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019
Experts at Work
The experts at Bob Crowe's have again provided me with emergency help with my vehicle. I am very grateful. They are always there for me with their expert and friendly and quick service.

Verified Customer
Port Crane, NY
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019
Great as always!
Great as always!

DS
Devin S.
Port Crane, NY
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Devin said they were very timely and they got him quickly.
This review was collected via phone interview by Customer Research Inc.

EJ
ED / LINDA J.
Chenango Forks, NY
Mitsubishi Outlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019
Consistent and knowledgeable mechanics
Employees are friendly, honest, dependable, courteous and thorough

SC
Steve C.
Vestal, NY
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Steve said he has been a long time customer at the business.
This review was collected via phone interview by Customer Research Inc.

BY
Brian Y.
Binghamton, NY
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Brian said the employees were honest. They did not complete any unnecessary service. They provided excellent work.
This review was collected via phone interview by Customer Research Inc.

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