Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

808 Reviews

100% Would Recommend
Latest Review 1 day ago

Reviews


YG
Yang G.
New York
Nissan Xterra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2017 Category: Service
Yang said they did a pretty good job but ever since they did the alignment, the vehicle has been pulling to the right. They said that was okay.
This review was collected via phone interview by Customer Research Inc.

DL
Donavan L.
Nissan Altima
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/11/2015
Trust Issues
I like the mechanics at Bob Crowe's. But I also like the mechanics everywhere. However it seems that they're always utilizing their knowledge to reap as much money as they can off of the customer despite the constant protests to do exactly the opposite. In this case, I was given tires that I clearly stated that I did not want. Yes the steel threading was showing, but I planned to replace them. First, I was told that the costs would be between $800-$1000. I was then told an estimate of a little over $1100. When I objected, I was then told we'd try to get the cost under $1000. What was promised to me, was not given.
Bob C. from Bob Crowe Auto Services responded on 03/12/2015

Wow, the way this review was written, it seems as though we charged $1000.00 for just simple tires. However, the situation on how the vehicle came in; ABS light on, front end issues, and tire wear problems, we explained and showed to the customer what needed to be done. What was done to correct the issues are as followed: For the ABS light on, the wrong axle was installed on the left front by someone else. The left front spindle was bent and needed to be replaced. The ABS sensor on the left rear tire was hanging because of a rotted mounting bolt that needed to be drilled and re-attached. An alignment was performed on the vehicle. Both front rims were bent and steel cords were hanging out of tires. Two used tires were put onto the vehicle and the bent wheels moved to the rear of the vehicle along with applying new wiper blades to the vehicle as well. All this work was done with the approval of the customer, except for the two used tires, which were put on due to safety so we could road test the vehicle. All of this work was done for a total of $989.69, that is also including tax. The tire cost was only 20.00/tire. I don't know why the customer would be so upset about trust issues, when we clearly kept under the customers budget of $1000.00.


TP
Tim P.
New York
Chevrolet Equinox
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2014 Category: Service
Tim said he found other places that have lower prices and would not recommend them for this reason
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Port Crane, NY
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019
Great as always!
Great as always!

DS
Devin S.
Port Crane, NY
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Devin said they were very timely and they got him quickly.
This review was collected via phone interview by Customer Research Inc.

EJ
ED / LINDA J.
Chenango Forks, NY
Mitsubishi Outlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019
Consistent and knowledgeable mechanics
Employees are friendly, honest, dependable, courteous and thorough

SC
Steve C.
Vestal, NY
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Steve said he has been a long time customer at the business.
This review was collected via phone interview by Customer Research Inc.

BY
Brian Y.
Binghamton, NY
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Brian said the employees were honest. They did not complete any unnecessary service. They provided excellent work.
This review was collected via phone interview by Customer Research Inc.

DM
Dan M.
Binghamton, NY
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
Dan said the staff are extremely courteous, very honest, and he stated he feels like there's a lot of transparency. They're not necessarily the cheapest, but when there's work that needs to be done, he can trust them to tell him what work needs done and there's nothing extra that they need to do. So he's willing to keep going back and pay a little extra for that honesty.
This review was collected via phone interview by Customer Research Inc.

DC
DIANA C.
Harpursville, NY
Subaru XV Crosstrek
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2018
Caring Attitude
Main purpose is to be sure my vehicle is safe and working properly!

RS
RON / FRAN S.
Port Crane, NY
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
Finding Brake Problem
As always, the service at Bob Crowe's is excellent. They were able to diagnose a problem with brakes instantly and took care of it - no charge as it was under warranty. Excellent staff from desk intake to professional mechanics/engineers.

MD
MIDGE D.
Binghamton, NY
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018
dependable
personal attention to problems, quick response, friendly dependable service

JV
JACK V.
Vestal, NY
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
Service I can rely on
Great! as usual

Verified Customer
Binghamton, NY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018
Friendly, helpful, on time.
Friendly, helpful, on time.

CS
CHRISTINE S.
Binghamton, NY
Subaru Crosstrek
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
A pleasure to do business with
Very trustworthy and dependable. Have been going to for years and it's always a hassle free experience.

LL
Lynn L.
Binghamton, NY
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Lynn said that the business is excellent. She has taken her vehicle there for years and is always very satisfied.
This review was collected via phone interview by Customer Research Inc.

SS
SUE S.
Binghamton, NY
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018
2005 Jeep Wouldn’t start after errand
Stranded picking up gift cards for holiday. They were prompt in getting me polite, calming tow service in addition to THEIR amazing service which is why I keep coming back! Thanks Katie, Joe, Bob, and team for another round of fantastic diagnostics and fix!

JV
JACK V.
Vestal, NY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
Reliable
Great as usual!

SE
SUSAN E.
Johnson City, NY
Suzuki Forenza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
Best garage ever..
Honest, friendly, helpful , and I would not want any one else to do the work ON MY CCAR.

BG
Brendan G.
Glen Rock, NJ
Saab 9-3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2018 Category: Service
Brendan said that the place was really good but they were twenty minutes late getting to his vehicle.
This review was collected via phone interview by Customer Research Inc.

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