Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

746 Reviews

100% Would Recommend
Latest Review 2 days ago

Reviews


YG
Yang G.
New York
Nissan Xterra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2017 Category: Service
Yang said they did a pretty good job but ever since they did the alignment, the vehicle has been pulling to the right. They said that was okay.
This review was collected via phone interview by Customer Research Inc.

DL
Donavan L.
Nissan Altima
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/11/2015
Trust Issues
I like the mechanics at Bob Crowe's. But I also like the mechanics everywhere. However it seems that they're always utilizing their knowledge to reap as much money as they can off of the customer despite the constant protests to do exactly the opposite. In this case, I was given tires that I clearly stated that I did not want. Yes the steel threading was showing, but I planned to replace them. First, I was told that the costs would be between $800-$1000. I was then told an estimate of a little over $1100. When I objected, I was then told we'd try to get the cost under $1000. What was promised to me, was not given.
Bob C. from Bob Crowe Auto Services responded on 03/12/2015

Wow, the way this review was written, it seems as though we charged $1000.00 for just simple tires. However, the situation on how the vehicle came in; ABS light on, front end issues, and tire wear problems, we explained and showed to the customer what needed to be done. What was done to correct the issues are as followed: For the ABS light on, the wrong axle was installed on the left front by someone else. The left front spindle was bent and needed to be replaced. The ABS sensor on the left rear tire was hanging because of a rotted mounting bolt that needed to be drilled and re-attached. An alignment was performed on the vehicle. Both front rims were bent and steel cords were hanging out of tires. Two used tires were put onto the vehicle and the bent wheels moved to the rear of the vehicle along with applying new wiper blades to the vehicle as well. All this work was done with the approval of the customer, except for the two used tires, which were put on due to safety so we could road test the vehicle. All of this work was done for a total of $989.69, that is also including tax. The tire cost was only 20.00/tire. I don't know why the customer would be so upset about trust issues, when we clearly kept under the customers budget of $1000.00.


TP
Tim P.
New York
Chevrolet Equinox
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2014 Category: Service
Tim said he found other places that have lower prices and would not recommend them for this reason
This review was collected via phone interview by Customer Research Inc.

MO
MICHAEL / KAREN O.
Binghamton, NY
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018
The Best
Friendly and competent service. Bob and his crew know their stuff and Katie is the nicest person you’ll ever meet.

CB
CHANTEL B.
Johnson City, NY
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018
Great job.
I will keep trusting my car with the great staff and service technicians at Bob Crowe Auto Service. Another job well done.

DG
Diandra G.
New York
Jeep Liberty
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2018 Category: Service
Diandra said her check engine light is still on.
This review was collected via phone interview by Customer Research Inc.

ML
Michael L.
New York, NY
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Michael said the business was very accommodating. They did the work quickly and in a professional way. They picked up and dropped off his vehicle and had it completed when they said.
This review was collected via phone interview by Customer Research Inc.

DS
Douglas S.
Chevrolet Captiva Sport Fleet
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2018
Good job, once again.
They did it again. I almost took it to someone who was going to replace the parking/neutral switch because my engine was not starting. It was NOT that switch. It was the ignition switch! Thank God I didnt take it to anyone but Bob Crowe, with his Mechanic, Joe working on it. Or I would've paid a few hundred for the wrong thing being done. Thank you Bob Crowe, Joe and staff.

JR
John R.
Binghamton, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
Good Honest Service
Bob Crowe Auto Service had provide me with fast, honest service for my past 4 vehicles. I would not hesitate to recommend them to anyone.

CP
Chris P.
New Milford, PA
Subaru Legacy (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Chris said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

CA
Charlie A.
Johnson City, NY
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Charlie said staff at the business made it easy for him to get in without an appointment. They were pleasant, informative, and he was happy with everything.
This review was collected via phone interview by Customer Research Inc.

KH
Kyle H.
Huntington Station, NY
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Kyle said he has never had an issue with the work the business does on his vehicle.
This review was collected via phone interview by Customer Research Inc.

SS
Sue S.
Binghamton, NY
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Sue said this business provided great customer service. Their work was top notch. They paid great attention to detail.
This review was collected via phone interview by Customer Research Inc.

GP
George P.
Binghamton, NY
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
George said this business provided good service.
This review was collected via phone interview by Customer Research Inc.

JB
Joseph B.
Binghamton, NY
Ford Econoline Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Joseph said this mechanic is honest. He only tries to sell him things that he really needs.
This review was collected via phone interview by Customer Research Inc.

CB
Charles B.
Binghamton, NY
Saturn SL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Spoke with Charles wife. She said they would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

CL
COLLEEN L.
Windsor, NY
Hyundai Santa Fe Sport
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018
They Make Auto Maintenance Fun
Knowledgeable, polite, friendly, honest, dependable service. The best.

CS
Christopher S.
New York
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Christopher said the people are nice. The service went well.
This review was collected via phone interview by Customer Research Inc.

DD
Dixie D.
Johnson City, NY
Buick LaCrosse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Dixie said she trusted this business. She always goes to them because she likes their work.
This review was collected via phone interview by Customer Research Inc.

DE
Debbie E.
Binghamton, NY
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Debbie said the staff were lovely, they did the work for practically nothing, and everything works.
This review was collected via phone interview by Customer Research Inc.

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