Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

1124 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 4.599998/5Overall Rating 4.599998/5Overall Rating 4.599998/5Overall Rating 4.599998/5rating 4.599998
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
99% Would Recommend
76% Business Response
Latest Review 2 days ago

Reviews


SC
Sam C.
Oviedo, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/20/2019
Worst experience
If I could put zero stars I would but I had to at least put one star. All I can say is WOW.. I've never received such inexperienced customer service. My family & I essentially took our car to Marty's because of the great reviews! We thought we hit an honest mechanic who would do us right. I made an appointment with a man named Alex for 7:30AM: as soon as they opened! He had told me over the phone that the shop was totally free & he'd be able to look at our car once I dropped it off. My family & I dropped off our car at 7:30 in the morning, was so happy and surprised that a lift was included in the service & they dropped us back off at home. Much appreciated. So from 7:30AM-2:50pm when I called to check up on the car around 2:50pm they had told me the car hasn't even been looked at but "just from looking at the exterior" it will be expensive.. I don understand how someone can give a customer an estimate just from looking at the exterior when actually my problem was under the car because of the model & transmission. Was kind of confused there so my folks & I just waited, we then took an Uber to Marty's around 4pm because they REFUSED to give us a straight answer over the phone. Once we we got there the individual who was working the front desk gave us absolutely NO INFORMATION on the car AT ALL. His exact words: "we would need to run a diagnostic on another diagnostic" I'm no mechanic but wow, that didn't sound right at all. I also researched my car problem as well as had a good friend look at my Fiesta. He had initially told me the car just needed to be reprogrammed because of the computer system. I told this to the mechanic & he looked surprised that I knew what I was talking about. He got caught in the act than tried to play the whole "well we've been booked all day" okay, that's why I made an APPOINTMENT. Then they couldn't even tell me what was wrong with the car at all! It was hilarious, $80 wasted on trying to get help. I drove the car around today & now the transmission message is gone, all they needed to do was re wire the programming. But they essentially need to acknowledge when they are caught in the wrong act. Another Mechanic I'm defiantly letting people know to be aware of. Terrible experience.
Marty D. from Marty's Auto Works responded on 07/13/2019

We are very sorry that you were not satisfied with the service we provided.  As you can tell by our many "outstanding" reviews, it is always our top priority to provide all of our customers with the very best service.  We are an HONEST, FAIR and KNOWLEDGEABLE repair shop that employees some of the best technicians in the business.  With that being said, we greatly apologize for any inconvenience we may have caused you.

Sincerely, 

Marty & Staff

ML
Michelle L.
Winter Springs, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/13/2019
Problem Not Fixed
My car hasn’t been starting properly, so from all of the great reviews I brought my car to Marty’s Auto Works. $600 later, the same issue remains. Now I’m out $600, and I don’t want to keep paying money on guesses on what may be wrong. I keep reading Alex was of great help, but unfortunately I didn’t have him.
Marty D. from Marty's Auto Works responded on 03/08/2019

We reached out to customer and they brought the vehicle back in to us, we fixed several items at no charge but customer has decided this vehicle simply  has too many problems and so they are  going to trade it in.  
Here at Marty's we take negative reviews very seriously and always try to make things right with our customers.  
Sincerely,
Marty & Staff

Marty & Staff

MJ
MARK J.
Winter Springs, FL
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2016
Issue resolution
Had a problem, Marty called me a couple of days later and resolved all of my issues. I was very surprised to get his call but very happy.

Overall Rating 1/5rating 1rating 1rating 1rating 1
11/20/2016
3 alternator in less than 2 years.
Not sure what the problem is....your getting parts covered but I continue to pay the labor to what seems to be changing faulty parts. Think I need to try somewhere else.
Marty D. from Marty's Auto Works responded on 12/13/2016

Per our phone conversation, we are sorry about the above issue and have offered you a 3 hour credit at our shop for any future repairs you may need.

Thank you & Happy Holidays,
Marty & Staff


CA
Chris A.
Chuluota, FL
Ford Ranger
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/23/2016 Category: Service
Chris said he was not satisfied with his experience at this business because he came in on Friday to get a quote for having his air conditioning coolant removed. He was quoted $48 for a half an hour of service. When he had the service done on Monday the bill came to $96. He brought this to the business' attention and was told that was the cost of service.
This review was collected via phone interview by Customer Research Inc.

LB
LISA B.
Longwood, FL
Nissan Maxima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/21/2016
marty's is a bunch of crooks!
I will never go there again. they tried to charge me $600.00 for a job I took to another garage and had fixed for $200.00, I will be complaining to the better business bureau and the American auto association!
Marty D. from Marty's Auto Works responded on 04/01/2016

Let me start by stating that we currently have OVER 600 5 star reviews given by our MANY satisfied customers.  I reached out to you SEVERAL times to discuss the situation but you refused to speak to me and actually emailed to inform me you would "block" my number if I didn't quit "bothering" you.   Your vehicle has 247,000 miles on it and NEEDED ALL the recommended work.  I will never short cut brake work and stand behind my quote.  If another shop wishes to perform a partial repair or short cut with used or inferior parts, that is their option.  I however, refuse to risk injury for a poor job, for the sake of saving money.   Here at Marty's Auto Works we take great pride in providing QUALITY SERVICE and will not provide less.
Sincerely,
Marty DiSanto, owner
Marty's Auto Works


GS
GUY S.
Winter Springs, FL
Volvo V70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2015
Misunderstanding quickly resolved
Since it was not not made clear that I would be charged to diagnose my cars problem, I must update you all that as soon as I made Marty's aware of my disappointment they reached out to me and politely and professionally offered to refund the charge. The resolution of this simple misunderstanding could not have been handled better. What a joy to find a business that works with customers when an issue occurrs. I highly recommend and will definitely be back. Thank you everyone at Marty's.

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/21/2015
No estimate for charges
I took my wife's Volvo in for a diagnosis of two issues. Was called with a quote of about $1,000 and did not want to proceed. When I can in to pick up the car I was charged $100. I was never told I would be charged to provide me with an proposal. My other repair shop never did this. Very disappointed.
Marty D. from Marty's Auto Works responded on 06/02/2015

Guy we are so sorry to hear that your repair did not go smoothly, we strive very hard to make our customers happy but sometimes things just dont' always turn out perfect. We hope that you will give us another opportunity to EARN your trust and turn this situation around.
Sincerely,
Alex Ingraham, Store Manager


HG
Hector G.
Christmas, FL
Chrysler Town
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/05/2014 Category: Service
Hector said he had a previous repair done by them that never got resolved. This time he said that they gave him estimates on repairs that they said were needed, but the cost was more than doubled what other facilities charge. He said they recommended repairs that were not needed. He will not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.
Marty D. from Marty's Auto Works responded on 07/29/2014

We have reached out to Mr Gonzales and explained that our quote included ALL neccessary repairs to fix this vehicle correctly.  We are very sorry he felt we were trying to charge him too much but it is not our intent to overcharge our customers.  We strive to provide our customers with quality repairs at fair prices backed by outstanding customer service.    


MO
Michael O.
Chuluota, FL
Cadillac SRX
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/21/2016 Category: Service
Michael said during previous experiences, the business has treated him well. However, the treatment this year has not been good. The tow driver tried to start his vehicle and he heard a noise, which led him to believe there was an issue with the starter motor. The business charged him a $100 labor fee, even though there wasn't an issue. He stated he felt they wanted to make extra money. Therefore, he would not be going back and would not recommend this business. He hasn't had any problems with the repair, but this experience really annoyed him.
This review was collected via phone interview by Customer Research Inc.
Marty D. from Marty's Auto Works responded on 11/08/2016

We are very sorry to hear that you feel this way about this  situation.  You have been a loyal customer and we are sincerely we have let you down.  We hope we can somehow EARN your business again in the future.

Sincerely,
Marty & Staff


DB
Dan B.
Oviedo, FL
Mercury Mountaineer
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/29/2015 Category: Service
Dan said he made an appointment, showed up and introduced himself. The staff member he was speaking with quickly forgot his name. Their customer service was not good. He was not impressed with them at all. They overcharged him. He would not recommend them to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.
Marty D. from Marty's Auto Works responded on 03/02/2015

Dear Mr. Bradley,
We are not sure why you feel our customer service was "not good?"  I spoke in detail to my service manger, Nick, and he did inform me that he accidentally called you by your last name a few times and he apologized.  (honest mistake)  As for being "overcharged"  that is simply not a fact.  We take great pride is ALWAYS providing our customers with nothing less than EXCELLENT customer service as well as FAIR prices and QUALITY repairs.  We are so sorry that we did not meet your expectations and hope you will give us another chance to impress you.  
Sincerely,
Marty DiSanto, owner


MM
Miranda M.
Florida
Dodge Neon
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/07/2014 Category: Service
Spoke with Jim. He said the work done was satisfactory but the way they handled the work was disappointing. He had asked them to please approve all repairs with him before doing them. After the first couple of calls, they started contacting his daughter who doesn't know anything about vehicles. She approved everything and the bill went up multiple times after that. He would not recommend the business based on this.
This review was collected via phone interview by Customer Research Inc.

KR
Ken R.
Chuluota, FL
Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/18/2014 Category: Service
Ken said they over charged him and they goofed up the work the first time so he had to take it back in. He was without a vehicle for a week but luckily it was during the holidays and he did not have much to do. He will not recommend this facility after all the pain they caused him.
This review was collected via phone interview by Customer Research Inc.
Marty D. from Marty's Auto Works responded on 02/03/2014

We immediately contacted Mr. Roman and have spoke with him in detail as to how we failed to service his vehicle correctly and upset him.  We have worked with him to find a solution and he has agreed to allow us to once again EARN his business.  We take our customer satisfaction very seriously here at Marty's and always go above & beyond to keep our customers HAPPY!  


AG
ARUP G.
Orlando, FL
Honda Civic
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/30/2013
Not at all satisfied about Oil leak repair on my Honda Civic
On 9/05/2013, Marty's Auto Works did the following work on my Honda Civic to fix my car's oil leak:
Service Description: Machine Rotors, Pack Front Bearings (if serviceable), Replace Brake Pads, Clean and Lubricate Caliper Slide Mechanisms,DIAGNOSE ENGINE OIL LEAK,TIMING BELT - Remove and Replace - 1.7L Eng - [Includes: Adjust Valves.],(Additional) - TIMING BELT - Remove and Replace Where Pwr Strg interferes add,(Combination) - CAMSHAFT OIL SEAL - Remove and Replace Front,Each,(Combination) - CAMSHAFT SPROCKET - Remove and Replace Each,(Combination) - CRANKSHAFT OIL SEAL - Remove and Replace Front,(Combination) - CRANKSHAFT SPROCKET - Remove and Replace All Applicable Models,(Combination) - TIMING BELT TENSIONER - Remove and Replace All Applicable Models
I was told that after doing the prescribed service, my car would be out of oil leak.
After service I came back home. On 10/15/2013, I went to Marty's again for the follow-up and motor oil change. That day I noticed that I still have oil leak in my car. When I talked to Alex, he told me there might have a leak behind the engine and that repair would cost me another ~1500$. Alex is a nice person, but I didn't like when he told me about the extra money. I am a college student and after receiving good feedback from my friend I spent 831.79$ to fix the oil leak, but it didn't help me at all. Other than oil leak my car didn't have any other problems, so I still wonder why I spent that much money.
Marty D. from Marty's Auto Works responded on 11/03/2013

Customer has brought the vehicle back in and we found a small seal to be leaking which we immediately fixed and the vehicle is no longer leaking.  We have asked the customer to please bring the vehicle back to us in a week so we can recheck to confirm the oil leak has stopped and the customer is happy with the service he received at our shop.  


NV
natalie v.
Winter Park, FL
Nissan Rogue
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/23/2019
Missing oil cover
So I got an oil change and my oil cover was not put back on and I drove my car around and oil was spitting out everywhere. Once I noticed, I put the cap back on and drive it to the shop on Saturday and had Alex fix and clean it
Marty D. from Marty's Auto Works responded on 02/06/2019

Natalie,
We are so sorry that this happened but it was simply human error.  I hope you can see by our numerous outstanding reviews that this is not the norm at our shop.  We strive to always provide our customers with OUTSTANDING service.  When we learned of this mistake, our manager, Alex, immediately  went in on his day off to make things right for you and your vehicle.  When a mistake occurs we go above and beyond to correct it.  Again, we apologize for any inconvenience this caused you. 

Sincerely, 

Marty & Staff

AN
Aaron N.
Florida
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2018 Category: Service
Aaron said this business was really nice. They did not charge for labor only the parts. They did a great job of replacing the parts and this will be his main facility for work.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/18/2018 Category: Service
Aaron said the business replaced the fuel pump module. They also said the fuel pump needed to be replaced. They charged him for the parts only. He said the service was great.
This review was collected via phone interview by Customer Research Inc.
Marty D. from Marty's Auto Works responded on 01/25/2018

Hi Aaron,
Thank you for taking the time to speak with us regarding the service that was performed on your vehicle. Our number one priority is keeping you safe and happy!
Sincerely,

Marty & Staff

MD
Melody D.
Chuluota, FL
Acura MDX
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/15/2016 Category: Service
Melody said the staff at this business are very nice and there was nothing wrong with the way she was treated. The service they claimed needed to be done, would have cost her $1,400. She took her vehicle to a mechanic she has known for a very long time, at another facility and the issue they found cost $100, along with the labor fees. She was not pleased with the difference in prices. She said she was hoping they would be honest. However, she has always had problems with mechanics in the past. She stated she doesn't believe they found the correct issue. She said she thinks they may have found additional problems, instead of just the one. She stated they were not mean to her in anyway. However, she said she believes their honesty needs to improve.
This review was collected via phone interview by Customer Research Inc.
Marty D. from Marty's Auto Works responded on 12/13/2016

Our goal at Marty's Auto Works is to always provide our customers with HONEST answers, Quality service and fair prices.  We are so sorry to hear you feel this was not the case, however,  we feel we provided you with an accurate quote to repair what was needed on your Acura.  We never try to up charge customers or do repairs that are not necessary.  We hope we get another opportunity to earn your business.  

Sincerely,
Marty & Staff


TL
Tony L.
Florida
Chevrolet Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/23/2015 Category: Service
Tony said this business did not do anything to resolve prior issues and he did not follow up with them.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/23/2015 Category: Service
Tony said they were not equipped to complete the service.
This review was collected via phone interview by Customer Research Inc.
Alex I. from Marty's Auto Works responded on 01/13/2016

We appreciate your business. There are times that we have to work together with other service providers to complete certain tasks. We may not have every piece of equipment but we are prepared and have sources. Unfortunately late on Friday options are limited. We are happy to help with all your automotive needs and provide honest answers.

Best regards,
Alex & Staff


JR
James R.
Florida
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2015 Category: Service
James said they did everything they said they would and he is totally satisfied.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/21/2015 Category: Service
James said he got a feeling this business was taking advantage of him with the price of the service.
This review was collected via phone interview by Customer Research Inc.
Alex I. from Marty's Auto Works responded on 12/29/2015

Hi James, thank you for your continued patronage. With custom cars we often estimate for more time needed than the typical vehicle. We had no intention on charging you for something that would not be needed, but would rather be prepared to address the unknown beforehand. For example, we may have a incidentals charge on estimate, that is there to ensure we can do the best job in a timely manner the first time. 

Best regards,
Alex & staff 


DE
DEAN e.
Winter Springs, FL
GMC Sierra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/17/2015
Clean shop friendly guys just $$
Friendly people and a clean shop. I was quoted 1300+ for some front end suspension work 2 other shops were in the 650/800 range for the same work. $90 for dignostic fee was alittle high for as well.
Marty D. from Marty's Auto Works responded on 09/17/2015

Hi Dean,

  We appreciate you giving us a try. We try our best to under promise and over deliver and also provide you with the best possible service and repair. Due to the truck being lifted with oversize tires we recommended the upgraded steering parts for best and safest results.  

Best Regards,
Alex and staff


EW
Edward W.
Orlando, FL
Acura 2.3CL
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/13/2015 Category: Service
Edward said they have nice employees but it was a bad situation. The work they did was good but a problem occurred as a result of the installation. The starter was replaced but the speed sensor got damaged.
This review was collected via phone interview by Customer Research Inc.
Marty D. from Marty's Auto Works responded on 05/11/2015

Edward we are so sorry to hear that your repair did not go smoothly, we strive very hard to make our customers happy but sometimes things just dont' always turn out perfect.  We hope that you will give us another opportunity to EARN your trust and turn this situation around.
Sincerely,
Marty DiSanto,owner


SF
STEVE F.
Chuluota, FL
Dodge Durango
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/25/2015
Not too bad...
Repair costs were slightly higher than other local shops but staff seemed knowledgeable. Although the initial list of repairs for my 1999 truck was very long and very expensive there was not a lot of high-pressure and scare tactics to get me to "restore" this gracefully aging vehicle. I was disappointed that my truck stalled 15 feet outside the property and had to immediately go back in for another day and another cost of repairs...
Marty D. from Marty's Auto Works responded on 03/02/2015

We have reached out to customer to find out what went wrong.
After discussing the issue with us, he has decided to "rescore" us.

Thank you so much for the opportunity to once again EARN your trust.  We take great pride in having HAPPY customers and hope we can continue to service your vehicles in the future. 
Sincerely,
Marty DiSanto, owner


Displaying Review 1 - 20 of 1124 in total