ReScore Reviews™ (7)
We are so sorry for the inconvenience we caused you. We have reached out to this customer and assured him we take great pride in always providing our customers with the absolute best customer service and he has agreed to give us another try. Thanks again for accepting our apology and we look forward to servicing your vehicles in the future.
We have reached out to this customer and after discussing the issues in detail with Marty he has agreed to re-review us.
It is very very important to us that our customers are HAPPY...we go above and beyond to have make sure our customers know we care.
Thank you so much for allowing us to EARN your trust.
Marty DiSanto, owner
The reason for not having a higher rating is due to the fact that they didn't recommend that I replace my water pump when they were working on the timing chain. That is a big deal to me because any back yard diy machanic knows that both should be done anytime the labor is required to work on one of them.
Also, after they gave me back my truck, the radiator shroud came partially loose. Marty's promptly fixed it the next day. I inspected their work and found that instead of fixing the shroud properly, they used a zip tie to hold it out of the way of the fan. I called Marty to ask him if zip ties were their go to, he said to bring it back in and they'll fix it right the second time.
This all took almost two weeks.
That being said, Marty's has great customer service and both Marty and all his crew are a very approachable and friendly.
Marty has reached out ot Mr. Darms explained the situation to him and for this inconvenience has offered him a FREE Oil Change and a FREE Car Wash too. We take our customer's satisfaction very seriously here at Marty's Auto Works and truly care when we have not made our customers completely happy with the service they received. Thank you Mr. Darns and we hope you will continue to allow us to service your vehicle.
Martin DiSanto, owner
Dear Mr. Rice,
We apologize that you had to bring your vehicle in more than one time in order to get the problem fixed however, as we had discussed, in order to make this a VERY affordable repair an "after market" (gear only) replacement part was used instead of the complete seat track assembly. The after market part was slightly different and corrected one problem but created the seat memory to not work properly. Therefore, a second trip was needed to address this new concern. After diagnosing this new issue, the magnetic sensor was transferred from the old stripped gear onto the new gear which corrected the seat memory problem. This repair took a bit longer but saved MANY dollars.
Thanks again for choosing Marty's Auto Works and we hope to continue to save you money in the future! Sincerely, Marty DiSanto, owner
Edmund brought the car to us because his check engine light was on. We hooked his vehicle up to our scanner and pin point test showed all components related were functioning properly. Codes were cleared and did not reset on extensive road test. We INFORMED Edmund that the check engine light would likely return which it did 2 days later. We asked Edmund to return the vehicle to our shop for re-elvatuation at no charge. Edmund was understanding because we HAD explained this situation up front.
The also forgot to grease the new ball joints that they installed.
After reviewing the entire situation, we realized that a lot of the delay in delivering Mr. Fetcher's vehicle was due to poor communication with the sublet alignment shop. We have contacted Mr. Fetcher and apologized for this inconvenience and offered compensation. He has agreed that this was an uncommon occurance at Marty's Auto Works and the he has always received excellent service in the past.
We have reached out to Greg and discussed the service performed on his truck in detail. He has agreed that he was charged a fair price. It is very important to us to make sure that our customers always know that were treated fairly and provided the best possible service and the best possible price.Sincerely,
Marty & Staff
We have made this issue right with the customer and he is now pleased with Marty's Auto Works.
We picked Pete's vehicle up from his home, fixed the problem,
washed & cleaned his car and delivered it back to his home free of charge. Needless to say, he is still a very HAPPY LOYAL customer of Marty's Auto Works.
The "bologna" is in the customers hands on this one. We explained to Mr. Jackson that his vehicle has a blown head gasket and this is likely what caused the hose to come off (due to over pressurization). We also explained to Mr. Jackson that this engine has excessive metal in the crank case which indicates that the engine was previously severely over heated and also has a timing chain noise. A replacement engine was recommended but Mr. Jackson only requested a replacement radiator and we were CLEAR that this would NOT repair the problem and now he is upset for no valid reason.
After reviewing options that were offered to Gene he chose the more affordable option with NO guarantee knowing that it would NOT proberly fix the vehicle. He informed us that he intended to trade this vehicle in and simply wanted the least expensive option. When this did not prove to be a lasting repair Marty's Auto Works chose to offer Gene a partial credit. This vehicle was subsequently traded in and Gene was happy with our offer and has agreed to correct his review.
still running rough.I brought my Jeep back,and complained about this,and they replaced some
more parts,which I was charged for.Unfortunately it is still running rough,
Thank you for taking the time to speak with me about your concerns. We appreciate your willingness to work with us.
Marty & Staff
Per our recent conversations, we really appreciate your willingness to work with us and get the issue taken care of to your satisfaction. We want all of our customers to be happy with their service.
Marty & Staff