Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

1306 Reviews

ReScore Reviews™ (7)

ReScore
Overall Rating 4.8571429/5Overall Rating 4.8571429/5Overall Rating 4.8571429/5Overall Rating 4.8571429/5rating 4.8571429
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review about 21 hours ago

Reviews


IK
Ian K.
Winter Springs, FL
Mercury Mountaineer
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/07/2016 Category: Service
Ian said it seems like every time he goes back with a another problem, he feels it should have been caught earlier. He stated they are friendly and pleasant, but he feels the problems should have been caught in one visit and he has been back quite a few times.
This review was collected via phone interview by Customer Research Inc.

ZR
Zach R.
Florida
Honda Accord
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/30/2016 Category: Service
Zach said he would recommend the business to others.
This review was collected via phone interview by Customer Research Inc.
Marty D., Owner from Marty's Auto Works responded on 07/18/2016

Thank you!!


BK
BARRY K.
Longwood, FL
Chevrolet TrailBlazer
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/25/2015
Friday 2/20/15
Second visit. Scheduled oil change. Had vehicle there 7:45 am. I assumed it was first come first served.Guess not.Done 4:30 PM. I should have asked when I made the appointment about the timeline. I had the day off, but had company coming late afternoon & also had a pick up at local airport. Saturday pick up of car not an option as I was not in the area.My advice is for just an oil change to take vehicle a quick lube place if time is issue. I think they are good at Marty's and deserve their reputation. But I probably will go elsewhere for the non-repair type service. I was hoping vehicle would have been completed by noon-ish because of my hectic early evening commitments.
Marty D., Owner from Marty's Auto Works responded on 03/02/2015

We are so sorry for the inconvenience we caused you.  We have reached out to this customer and assured him we take great pride in always providing our  customers with the absolute best customer service and he has agreed to give us another try.  Thanks again for accepting our apology and we look forward to servicing your vehicles in the future. 
Sincerely,
Marty


JJ
Jay J.
Longwood, FL
Nissan Frontier
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/24/2015 Category: Service
Jay said he feels this business charged him too much for the service. He was told that it would be a couple hundred dollars but it ended up being over $400. He knew of one belt that needed to be replaced but this business replaced three without his approval. He stated that he feels a dealership would not have handled everything the way they did. He would not recommend this business to others for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.
Marty D., Owner from Marty's Auto Works responded on 03/02/2015

We have reached out to this  customer and after discussing the issues in detail with Marty he has agreed to re-review us. 
It is very very important to us that our customers are HAPPY...we go above and beyond to have make sure our customers know we care.
Thank you so much for allowing us to EARN your trust.
Sincerely,
Marty DiSanto, owner


RC
Rob C.
Longwood, FL
Mercedes-Benz ML430
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/20/2015 Category: Service
Spoke with Renee. She said this business had her vehicle ready two days after the promise date because they ran out of time to get it done.
This review was collected via phone interview by Customer Research Inc.

TD
TIM D.
Winter Park, FL
Nissan Xterra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/01/2014
Didn't recommend water pump with timing chain replacement
All in all, they fixed my car correctly which is better than other mechanics could do.

The reason for not having a higher rating is due to the fact that they didn't recommend that I replace my water pump when they were working on the timing chain. That is a big deal to me because any back yard diy machanic knows that both should be done anytime the labor is required to work on one of them.

Also, after they gave me back my truck, the radiator shroud came partially loose. Marty's promptly fixed it the next day. I inspected their work and found that instead of fixing the shroud properly, they used a zip tie to hold it out of the way of the fan. I called Marty to ask him if zip ties were their go to, he said to bring it back in and they'll fix it right the second time.

This all took almost two weeks.

That being said, Marty's has great customer service and both Marty and all his crew are a very approachable and friendly.
Marty D., Owner from Marty's Auto Works responded on 06/05/2014

Marty has reached out ot Mr. Darms explained the situation to him and for this inconvenience has offered him a FREE Oil Change and a FREE Car Wash too.  We take our customer's satisfaction very seriously here at Marty's Auto Works and truly care when we have not made our customers completely happy with the service they received.  Thank you Mr. Darns and we hope you will continue to allow us to service your vehicle.
Sincerely,
Martin DiSanto, owner


BR
Bill R.
Lake Mary, FL
Nissan Murano
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/03/2014 Category: Service
Bill said he had to go back to the business twice to get the problem fixed.
This review was collected via phone interview by Customer Research Inc.
Marty D., Owner from Marty's Auto Works responded on 04/16/2014

Dear Mr. Rice, 
We apologize that you had to bring your vehicle in more than one time in order to get the problem fixed however, as we had discussed, in order to make this a VERY affordable repair an "after market" (gear only) replacement part was used instead of the complete seat track assembly. The after market part was slightly different and corrected one problem but created the seat memory to not work properly.   Therefore, a second trip was needed to address this new concern.  After diagnosing this new issue, the magnetic sensor was transferred from the old stripped gear onto the new gear which corrected the seat memory problem.  This repair took a bit longer but saved MANY dollars.  
Thanks again for choosing Marty's Auto Works and we hope to continue to save you money in the future!   Sincerely, Marty DiSanto, owner


EM
EDMUND M.
Lake Mary, FL
Toyota Corolla
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/07/2013
For other services it has been good but this one nothing was found and two days later the light came back on
My check engine light came back on 2 days after it left your shop do not have money for another diognostic of engine check light
Marty D., Owner from Marty's Auto Works responded on 11/12/2013

Edmund brought the car to us because his check engine light was on.  We hooked his vehicle up to our scanner and pin point test showed all components related were functioning properly.  Codes were cleared and did not reset on extensive road test.  We INFORMED  Edmund that the check engine light would likely return which it did 2 days later.  We asked Edmund to return the vehicle to our  shop for re-elvatuation at no charge.   Edmund was understanding because we HAD explained this situation up front. 


GF
GREG F.
Lake Mary, FL
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2013
Thanks
I really appreciated Marty personally calling me after the problems from my last service. They stepped up and took care of the problem. I'll definitely keep bringing my vehicles to Marty's Auto for all my service needs.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/10/2013
couple of issues
I usually have no problems with Marty's Auto but on my last visit, I specifically asked them to call me on my cell phone...not my home phone (they have both) when they had an estimate. They called my home instead which resulted in delaying the work that needed to be done.
The also forgot to grease the new ball joints that they installed.
Marty D., Owner from Marty's Auto Works responded on 10/19/2013

After reviewing the entire situation,  we realized that a lot of the  delay in delivering Mr. Fetcher's  vehicle was due to poor communication with the sublet alignment shop.  We have contacted Mr. Fetcher and apologized for this inconvenience and offered compensation.   He has agreed that this was an uncommon occurance at Marty's Auto Works and the he has always received excellent service in the past.  


SL
Scot L.
Honda Civic
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/08/2012 Category: Service
Spoke with Debbie. She said she had to take her vehicle back to the business because the day after she got her vehicle back the check engine light came.
This review was collected via phone interview by Customer Research Inc.
Marty D., Owner from Marty's Auto Works responded on 06/11/2013
Please know that this happens sometimes and we just have to reset the computer. We apologize for the inconvenience.

DT
Dawn T.
Altamonte Springs, FL
Infiniti G20
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/18/2012 Category: Service
Dawn said it took the business a day and a half to replace her tires without a tire rotation. She was told a worker from a different location stopped by to fill in for someone and there was no communication. She chose not to elaborate further.
This review was collected via phone interview by Customer Research Inc.
Marty D., Owner from Marty's Auto Works responded on 06/11/2013
I apologize for this mistake. We had an emergency come up that was simply beyond our control so things kinda fell through the cracks. We are truly sorry for your troubles with this repair.

GH
Greg H.
Sanford, FL
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/19/2018
Over priced
After getting my truck repaired here and paying the outrageous bill I did more research on what it should cost and found out it is a 12 hour job got charged 24 parts are about 1400 got charged 2500 other than that truck runs good.
Marty D., Owner from Marty's Auto Works responded on 02/28/2018

We have reached out to Greg and discussed the service performed on his truck in detail.  He has agreed that he was charged a fair price.  It is very important to us to make sure that our customers always know that were treated fairly and provided the best possible service and the best possible price.  

Sincerely,
Marty & Staff

SL
Steven L.
Longwood, FL
Ford Mustang
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/15/2015 Category: Service
Steven said this business had his vehicle all day. The instrument cluster part they installed did not work and the part was defective. A new part has been ordered and they are waiting for this to be delivered.
This review was collected via phone interview by Customer Research Inc.
Marty D., Owner from Marty's Auto Works responded on 01/17/2016

We have made this issue right with the customer and he is now pleased with Marty's Auto Works. 



PD
Pete D.
Buick LeSabre
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/15/2014 Category: Service
Pete said he drove his vehicle today and it broke down on him. Marty is a top man. He has been going to this business for 34 years.
This review was collected via phone interview by Customer Research Inc.
Marty D., Owner from Marty's Auto Works responded on 05/29/2014

We picked Pete's vehicle up from his home, fixed the problem,
washed & cleaned his car and delivered it back to his home free of charge.  Needless to say, he is still a very HAPPY LOYAL customer of Marty's Auto Works.  


KJ
Kieth J.
Florida
Ford Mustang
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/08/2013 Category: Service
Kieth said he had to finish the work they started after he got home. The hose clamp to the radiator wasn't installed fully. He had to finish it because it was leaking fluid all over his garage floor. If this is what they call quality control, it's bologna so he's not going back and won't recommend them for this reason.
This review was collected via phone interview by Customer Research Inc.
Marty D., Owner from Marty's Auto Works responded on 11/12/2013

The "bologna" is in the customers hands on this one.  We explained to Mr. Jackson that his vehicle has a blown head gasket and this is likely what caused the hose to come off (due to over pressurization).  We also explained to Mr. Jackson that this engine has excessive metal in the crank case which indicates that the engine was previously severely over heated and also has a timing chain noise.  A replacement engine was recommended but Mr. Jackson only requested a replacement radiator and we were CLEAR that this would NOT repair the problem and now he is upset for no valid reason.  


GS
Gene S.
Florida
Chevrolet TrailBlazer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2013 Category: Service
Gene said he received a call and reconciled with the business. He was offered free services that he may be using in the future.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/08/2013 Category: Service
Gene said his visit to this business was not that good. His vehicle was 2-3 days later but he was not kept informed about the vehicle. When he picked it up, the vehicle was still knocking. He thought changing the tie rod bearings would quiet the noise but it did not, so he said the vehicle was not completely fixed.
This review was collected via phone interview by Customer Research Inc.
Marty D., Owner from Marty's Auto Works responded on 10/19/2013

After reviewing options that were offered to Gene he chose the more affordable option with NO guarantee knowing that it would NOT proberly fix the vehicle.  He informed us that he intended to trade this vehicle in and simply wanted the least expensive option.  When this did not prove to be a lasting repair Marty's Auto Works chose to offer Gene a partial credit.  This vehicle was subsequently traded in and Gene was happy with our offer and has agreed to correct his review.  


CF
Clay F.
Palm Bay, FL
GMC Sierra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/10/2013 Category: Service
Clay said he called the business when they were ordering the heads for his vehicle. The parts were refurbished and one had a notch on it, but it was not supposed to, so they had to order another one. He had to bring back his vehicle because his oil pump was clogged. He said the business was supposed to flush the oil and gunk out. He would not recommend the business based on this experience.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Altamonte Springs, FL
Nissan Xterra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/08/2018
Crooks, stay away
I used them a couple times and always suspected they're charges were high but I figured I had to pay for quality. The most recent repair they quoted $1200 for a new PCM, I had it towed to a shop a few miles away and it was fixed for $390.00, I consider this robbery and Marty's will not see my money again

RP
RICK P.
Longwood, FL
Jeep Grand Cherokee
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/22/2018
Very unhappy,unable to repair my vehicle properly
I spent a lot of money,and a lot of parts were replaced on my old Jeep.Unfortunately it's
still running rough.I brought my Jeep back,and complained about this,and they replaced some
more parts,which I was charged for.Unfortunately it is still running rough,
Marty D., Owner from Marty's Auto Works responded on 04/27/2018

Rick,
Thank you for taking the time to speak with me about your concerns. We appreciate your willingness to work with us.

Sincerely,
Marty & Staff

DR
DOMINIC R.
Lake Mary, FL
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2017
great follow-up!
Marty's went out of their way to resolve my issues and earn my business. I feel very comfortable with their level of expertise and customer service. I will continue to use Marty's for my auto repair needs.

Overall Rating 1/5rating 1rating 1rating 1rating 1
11/01/2017
“Free” Inspection
Found this shop on the AAA website as an approved shop, took my Jeep in for the “free” 40 point inspection that ended up costing $47 and provided estimates for 1,200 plus in repair estimates. Left not very happy, the very next day, the O2 sensor that I had replaced a few months earlier falls out of its socket where it was epoxied into. I was barely able to drive it back in the next day and had to pay another 275 to have it replaced again.Overall, I’m out $325 and the car drives the exact same as when I brought it there 2 days ago. Won’t ever use Marty’s for another repair.
Marty D., Owner from Marty's Auto Works responded on 11/27/2017

Dominic,
Per our recent conversations, we really appreciate your willingness to work with us and get the issue taken care of to your satisfaction. We want all of our customers to be happy with their service.

Sincerely,
Marty & Staff

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