Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

1308 Reviews

ReScore Reviews™ (7)

ReScore
Overall Rating 4.8571429/5Overall Rating 4.8571429/5Overall Rating 4.8571429/5Overall Rating 4.8571429/5rating 4.8571429
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 1 day ago

Reviews


WM
WILLIAM M.
Longwood, FL
Toyota 4Runner
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2018
Honest, friendly feedback!
Went to David Maus Toyota in April 2018 for a discounted oil/filter change on my 4 Runner and they determined my brakes were within 1000 miles (2mm) of needing replaced. Marty's had an email free brake check so I wanted a confirmation of the required repairs. Marty's tech determined that there is 5mm left on the brake pads which means I have only used about half of the life expectancy. That means I should be good for another 30,000+ miles. How do you trust a dealer that engages in this predatory, deceptive upselling practice? Stick with someone you know and trust-Thanks Marty and your tech department!
Marty D., Owner from Marty's Auto Works responded on 05/07/2018

William,
Thank you so much for sharing your experience at Marty's. We strive to always provide you with honest answers and quality service.

Sincerely,
Marty & Staff

BB
BILL B.
Longwood, FL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2018
Commitment to provide excellent service every visit!
Great client relationship and great advice on everything car related...pre-purchase inspection gave me the confidence to purchase my newest car... I only trust Marty's with my vehicle thank you Marty's!
Marty D., Owner from Marty's Auto Works responded on 05/07/2018

Bill,
Thank you so much for your feedback. We are so blessed to have wonderful customers like you!

Sincerely,
Marty & Staff

ND
NICHOLE D.
Altamonte Springs, FL
Mazda B2500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2018
They are awesome
I'm so happy with my experience. They were honest and nice. They are priced well too.
Marty D., Owner from Marty's Auto Works responded on 03/29/2018

Nicole,
We are so happy that you were pleased with your service! We appreciate your business.

Sincerely,
Marty & Staff

JP
JESSICA P.
Orlando, FL
Acura TSX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018
Fair, thorough and honest service.
I really appreciated Nick and John providing their honest recommendations and service. They worked hard to ensure I was paying a fair price for quality service. My car was repaired in a timely manner that was convenient for my schedule. I highly recommend Marty’s Auto Works.
Marty D., Owner from Marty's Auto Works responded on 03/29/2018

Jessica,
Thank you so much for the kind words, we always strive to provide honest answers and quality service. We are so happy that this shows!

Sincerely,
Marty & Staff

BZ
BOB Z.
Sanford, FL
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/14/2018
Very pleased with the work completed.
Another repair shop suggested Marty's for work on my Ford Ranger. I was very pleased with the work performed. I will definitely use them in the future.
Marty D., Owner from Marty's Auto Works responded on 03/16/2018

Bob,
Thank you for taking the time to share your experience at Marty's Auto Works. We appreciate your business!

Sincerely,
Marty & Staff

KS
KIM S.
Longwood, FL
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2018
No complaints
Decided to bring my car to your shop after a pretty awful dealership experience trying to get the HVAC system repaired. Your shop fixed two separate issues and I did not come away feeling fleeced. John was professional and provided timely communication. Your shop completed the car repairs with courtesy; in a reasonable amount of time and at a reasonable cost. I intend on returning to your shop in the future.
Marty D., Owner from Marty's Auto Works responded on 03/16/2018

Kim,
Thank you so much for your review, we are so happy to have earned your business!

Sincerely,
Marty & Staff

PB
PAM B.
Altamonte Springs, FL
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2018
Saved me from buying a bad car
They inspected a car that I was about to buy and found multiple, serious problems--DESPITE a clean CarFax and recall disclosure from the dealer. I owe them a lot! Thanks, guys!
Marty D., Owner from Marty's Auto Works responded on 03/16/2018

Pam,
We are so glad we were able to help you make an informed decision when making your purchase!

Sincerely,
Marty & Staff

LS
LES S.
Winter Springs, FL
Buick Verano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2018
Revised "Having to take car back"
I received a call from Marty to discuss my concerns, must say it is great that a company reach out to their customers to talk to them, instead of an email. The issue with the check engine light coming on after the repairs is now understood, and as Marty told me it might take the engine computer a few cycles to verify everything is OK. I am happy to report that my daughter told me that the check engine light is now out. Thanks to Marty and his team! See you soon with another car to work on.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/03/2018
Having to take the car back
I am giving Marty's a 3 star because I was disappointed in that in calling a week ahead I asked if I could get my car serviced, the person on the phone said yes and they could have it done by Friday (this was a Monday that I called). I was told that if I dropped my car off the following Tuesday (actually dropped it off on Monday afternoon) they would be able to get my car in and out that day. At 2:00pm on Tuesday I was told that my car was next in line and no way was it getting done. My big issue was that my car was taken in for a check engine light and when we picked up the car after they had closed the check engine light was still on even after spending $700+ dollars to get it fixed. So either the tech forgot to reset the check engine light or it came right back on and no one noticed. I would still recommend Marty's especially if you have some issue that other service centers can't find, just make sure you pick up the car while they are still open, that way should the issue not be addressed you could get someone to look at it.
Marty D., Owner from Marty's Auto Works responded on 03/05/2018

Les,
Thank you for taking the time to speak with me this morning. We apologize for the communication errors and appreciate your feedback.

Sincerely,
Marty & Staff

JM
JENNIFER M.
Longwood, FL
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2018
Amazing
As a women we are always skeptical when it comes to having our car worked on. Always worried if your going to get taken by the automotive shop. NOT AT MARTY'S they are as concerned as you are about your vehicle. They always go that one extra step to make sure you don't have any future problems if they can. I haven't taken my truck anywhere else sense i find them. Thank you Marty's for all you do!!!!! Amazing Staff !!!!
Marty D., Owner from Marty's Auto Works responded on 02/28/2018

Jennifer,
Thank you so much for being such an amazing loyal customer.  We certainly appreciate your kind words and continued patronage.  


Sincerely,
Marty & Staff

RC
ROY C.
Lake Mary, FL
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2018
A five star business
At Marty’s there are highly skilled technicians, friendly customer service and fair prices. They can fix problems that other shops can’t find, including dealership service departments.
Marty D., Owner from Marty's Auto Works responded on 02/26/2018

Your kind words make us blush....thank you so much!!

Sincerely,
Marty & Staff

EC
ELIZABETH C.
Clermont, FL
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2018
Reliable service to keep our truck running at 100%
We like to keep our vehicles running safe and reliable and we trust Marty's to do this for us without any un-necessary charges.
Marty D., Owner from Marty's Auto Works responded on 02/26/2018

So happy we are your #1 choice for all your auto repair and maintenance needs.  
THANK YOU!!

Sincerely,
Marty & Staff

GS
GENE S.
Lake Mary, FL
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2018
The work and they are honest
They do a good job, And it will be done right
Marty D., Owner from Marty's Auto Works responded on 02/26/2018

We appreciate your continued patronage.  Thank you so much!!

Sincerely,
Marty & Staff

RE
Ray E.
Casselberry, FL
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Spoke with Pat. She said the business provided good service.
This review was collected via phone interview by Customer Research Inc.
Marty D., Owner from Marty's Auto Works responded on 02/26/2018

Thank you Pat and Happy Birthday Ray!!!

Sincerely,
Marty & Staff

JS
Jay S.
Altamonte Springs, FL
Mercedes-Benz S430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Jay said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.
Marty D., Owner from Marty's Auto Works responded on 02/26/2018

Jay,

We greatly appreciate your feedback and for letting others know we provide our customers with quality service.
THANK YOU!

Sincerely,
Marty & Staff

EC
ELIZABETH C.
Clermont, FL
Honda Civic Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2018
Great place to get maintenance.
We were only going to get an oil change. Marty's found several important items that needed fixing. We like to keep our cars well maintained and really appreciate Marty's attention to detail.Glad we scheduled an appointment.🐶🚗
Marty D., Owner from Marty's Auto Works responded on 02/26/2018

We know that good maintenance keeps your vehicle running at it's best for many years.  Thank you for your continued patronage. 

Sincerely,
Marty & Staff

EE
ED E.
Lake Mary, FL
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2018
Trustworthy Mechanics
I took my car in for an oil change & tricky turn signal bulb replacement. I also asked about finding the cause for a noise from my removable top. Not only was the requested work done professionally, the mechanic found the cause for the noisy top and provided the info I need to have it repaired. There was no pressure to have it or any other work done; although I will let Marty’s fix it later. Marty’s is the only shop I trust with my older Corvette.
Marty D., Owner from Marty's Auto Works responded on 02/26/2018

We just love hearing that our customers were satisfied with the work we provided.  Thank you so much for your continued patronage. 

Sincerely,
Marty & Staff

KC
Karl C.
Florida
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2018 Category: Service
Karl said he received honest and fast service.
This review was collected via phone interview by Customer Research Inc.
Marty D., Owner from Marty's Auto Works responded on 02/26/2018

Thank you and congrats on the little one!! 

Sincerely,
Marty & Staff

JE
Joey E.
Winter Springs, FL
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2018 Category: Service
Joey said the staff was trustworthy and provided great customer service.
This review was collected via phone interview by Customer Research Inc.
Marty D., Owner from Marty's Auto Works responded on 02/26/2018

Thank you for your kind words and continued patronage. 

Sincerely,
Marty & Staff

MS
MARK S.
Orlando, FL
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2018
AC is cool!
Recent AC fix was done right the first (as always)
Marty D., Owner from Marty's Auto Works responded on 02/26/2018

It's getting hot again so we are glad your AC is keeping you cool.

Thank you!!

Sincerely,
Marty & Staff

CS
Craig S.
Oviedo, FL
Cadillac SRX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2018 Category: Service
Craig said he had to return his vehicle to this business because it wasn't repaired the first time, but it appears to be repaired now. Overall, he's satisfied with this business.
This review was collected via phone interview by Customer Research Inc.
Marty D., Owner from Marty's Auto Works responded on 02/26/2018

Craig,
We are so sorry to hear that vehicle was running perfect when it left our facility the first time.  Please let us know if you have any further problems as we strive to ALWAYS provide our customers with quality service.  

Sincerely,
Marty & Staff

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