Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

1051 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


CB
Charles B.
Denver, CO
Buick LaCrosse
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/20/2017 Category: Service
Charles said he thinks the business messed up his vehicle. They told him they chrome blasted an item and when he got his vehicle back, the check engine light came on immediately.
This review was collected via phone interview by Customer Research Inc.

KW
KATELYN W.
Buena Vista, CO
Buick Park Avenue
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/12/2016
Sadly it was not great this time
I have had repairs done before there and really had no issues but this time was completely different... I had a reading of Cylinder #5 misfire which had happened before and resulted in a cracked spark plug. I had it fixed by someone else before so I knew the signs and symptoms and when I arrived and told them the issue they gave me the "you're a woman and have no idea what you are talking about" look and attitude (I grew up with mechanics and I can change tires, oils, change air filters etc and I know my car - which was insulting to me). They charged me 100 dollars to look and tell me what I had already told them and 25 to replace the spark plug in cylinder 5. I drove away and not less than two hours later the problem started again. I would recommend others to Astro but I was very disappointed in their attitude that morning.

AS
AMANDA S.
Denver, CO
Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/29/2015
They took advantage of an emergent situation and grossly overcharged me.
I took my vehicle back a second time for diagnostics after an overpriced alternator fix. They advised me that I was fine to leave and the same day had issues on the highway. After taking the vehicle to a reliable and fair mechanic I discovered there is much more wrong with my vehicle and it is unsafe to drive. I hope the owner and mechanics at ASTRO wouldn't advise their own family and friends to drive am unsafe vehicle like they did with me. If you are a single girl, beware they will take advantage of you unless you know cars. Skip these guys and go with someone you can trust.

CF
CHARLES F.
Denver, CO
BMW X3
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/28/2014
Good job
Good job, as always.

RC
RYAN C.
Denver, CO
Buick LeSabre
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/15/2012
Go somewhere else...
Never taking my car back to Astro because they were just bad at repairing my car...aka their job. Took my Buick in last December for hard warm starts and stalls at low RPMs. Astro was sure they'd found the problem after checking the computer and replaced my ICM for $400 (among other repairs I had them do, I spent just over $1,000). About 5-6 weeks later the car starts doing the exact same thing so I take it back to Astro and not only do they charge me again just for bringing my car in, they also tell me I need another $325 in repairs.

I immediately took my car to another auto repair place, UPON VISUAL INSPECTION, they found a 6" rubber hose going to the ICM was rotted out and they fixed it free of charge...This made me realize that Astro may be full of 'technicians' who can read what the vehicle's computer says is wrong but lack common car repair sense to do much else...Astro will never receive another penny of my money and I will continue to tell neighbors in Baker about this bad experience. Save yourself the headache and go somewhere that has actual car mechanics.
Brian K. from Astro Automotive responded on 04/20/2012
Thank you for your feedback, Ryan. It’s very important to us to know if our customers are not happy so we may fix the problem. I understand that you feel that you were not treated fairly. We take customer satisfaction very seriously, as you can see by our other customer reviews. Please give me a call or stop by our shop so we can discuss the problem and figure out a solution. Best regards, Brian

MB
MARY B.
Denver, CO
Ford Focus
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/18/2016
Air Conditioning repair
The first 4 days after the air conditioning repair job, the air conditioner worked well. On the 5th day (today) it began to not really blow out cold air and the temp was in the 70's, after the rain. Not worth $530.

RK
ROB K.
Denver, CO
Saab 900
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/03/2015
Lack of followup and minor damage done...
Although the job, a front end alignment, was completed and seems adequate, I was promised a follow up phone call that I never got, and would have told them during that call that they tore off one of the mounting tabs of the right side mid-mount mud flaps unique to SAAB. I had to remove it completely as to avoid it dragging. Again, the work paid for was done to satisfaction but the follow up and damage done, albeit minor, was dissapointing to say the least.

MS
MELISSA S.
Denver, CO
Kia Rondo
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/18/2015
a bit disappointing!
I was not told my car would be locked in garage if not picked up by 5. I was unable to access my vehicle for the weekend and had to cancel my trip. Astro did call but it was missed. I was not told this when car was dropped off at the facility.

MS
Mark S.
Denver, CO
Chevrolet Nova
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/14/2014 Category: Service
Mark said they were quick. He had trouble with his vehicle starting which was why he took it in. They adjusted some things and added a can of starter fluid. It started fine there. He drove it a little ways and he had to stop. His vehicle would not start again. He had to walk a half a mile to get another can of starter fluid. It started and he drove it home. He has not driven it since. His visit could have been better. He had to walk a half a mile.
This review was collected via phone interview by Customer Research Inc.

JL
Jordan L.
Littleton, CO
Buick Regal
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/09/2013 Category: Service
Jordan said the business told her they fixed the problem with her vehicle, but the service engine light is still on and she plans to call the business to make an appointment to have the issue resolved. She said she would not recommend the business to others because she felt the business overcharged by $150.
This review was collected via phone interview by Customer Research Inc.

SB
STEVE B.
Denver, CO
Jeep Cherokee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/29/2012
A bit overpriced, a bit not particularly good
When dealing with an old car, finding faults is an easy task. This is one of those shops that suggest work that is not required. Couple that with not fixing what is broken the first time, and charging above-average rates....I think I am done.

ZB
Zach B.
Colorado
Honda Pilot
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/25/2018 Category: Service
Zach said he did not have any work done, only an estimate, but would recommend the business.
This review was collected via phone interview by Customer Research Inc.

KE
Kate E.
Denver, CO
Jeep Liberty
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/29/2017 Category: Service
Kate said the service provided by this business was good but they were expensive.
This review was collected via phone interview by Customer Research Inc.

WC
William C.
Denver, CO
Volvo 142
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/21/2016 Category: Service
William said the service was good but the shifter on the vehicle was broken. He knows they broke it because it was fine when he took it in for service. He said he was not happy they would not willingly admit their wrongdoing. He would still recommend the business for service because they did do a good job on his repairs.
This review was collected via phone interview by Customer Research Inc.

RT
RICK T.
Denver, CO
Ford E450 Super Duty
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/12/2015
Great Customer Service, but Still Need Solutions
I was referred to Astro by a friend/tour bus company, and they have been excellent almost every time. I had several things I wanted the technicians to look at this time, such as shocks and AC/Heat, but they said they couldn't do anything for either. It's hard for me, as a small business owner, to plan time to drop my bus off, and get pick-up/drop-off back to my office. If they would have told me in advance that they don't know how to work on either of these for my kind of bus I would have taken it elsewhere, but now I have to find another time to drop it off somewhere else. That's a big thing for my company, but having said that, Tim and the front-end staff were very friendly, as always. Unfortunately, next time when I want my bus to be looked at I will probably go straight to the company they referred me to. We have to be efficient, and we need someone who can solve our problems the first time. I hope you guys get better at these things, because I prefer using your services otherwise.

BS
Bijan S.
Denver, CO
Ford Ranger
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/19/2015 Category: Service
Bijan said he did not think the business found the problem with one of his vehicles. They wanted to work on the differential and he thinks the problem is something else.
This review was collected via phone interview by Customer Research Inc.

LB
LISA B.
Denver, CO
Volvo V40
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/04/2014
Convenience
Astro Automotive is close to home which makes it great for me.

AR
ANDREA R.
Denver, CO
Infiniti QX4
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/29/2014
Diagnosis correct but added on items not needed.
They seemed to diagnosis my car correctly but I am not going back for my repair because they also said I needed struts replaced and that my tires were cupped. Had second check, they are not cupped. Once I get one dishonest comment, can't give any business as the trust is lost.

CP
Chris P.
Toyota RAV4
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/28/2014 Category: Service
Chris said he went in for estimates on two occasions and each time they were really high priced. He had the work done for about one fourth of their quote. He would not recommend this business to others based on this experience.
This review was collected via phone interview by Customer Research Inc.

CS
Craig S.
Denver, CO
Subaru Impreza
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/21/2013 Category: Service
Craig said during the initial but unrelated repair, the business damaged the steering pump and his vehicle would not steer. He had to fight with them to replace it. They eventually tried to make it right and replaced the pump, charging him for the labor only. They also cleaned his vehicle. He would not recommend the business for reasons already stated.
This review was collected via phone interview by Customer Research Inc.