Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

1004 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


CB
Charles B.
Denver, CO
Buick LaCrosse
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/20/2017 Category: Service
Charles said he thinks the business messed up his vehicle. They told him they chrome blasted an item and when he got his vehicle back, the check engine light came on immediately.
This review was collected via phone interview by Customer Research Inc.

MB
MARY B.
Denver, CO
Ford Focus
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/18/2016
Air Conditioning repair
The first 4 days after the air conditioning repair job, the air conditioner worked well. On the 5th day (today) it began to not really blow out cold air and the temp was in the 70's, after the rain. Not worth $530.

RK
ROB K.
Denver, CO
Saab 900
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/03/2015
Lack of followup and minor damage done...
Although the job, a front end alignment, was completed and seems adequate, I was promised a follow up phone call that I never got, and would have told them during that call that they tore off one of the mounting tabs of the right side mid-mount mud flaps unique to SAAB. I had to remove it completely as to avoid it dragging. Again, the work paid for was done to satisfaction but the follow up and damage done, albeit minor, was dissapointing to say the least.

AS
AMANDA S.
Denver, CO
Hyundai Tucson
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Overall Rating 1/5rating 1rating 1rating 1rating 1
08/29/2015
They took advantage of an emergent situation and grossly overcharged me.
I took my vehicle back a second time for diagnostics after an overpriced alternator fix. They advised me that I was fine to leave and the same day had issues on the highway. After taking the vehicle to a reliable and fair mechanic I discovered there is much more wrong with my vehicle and it is unsafe to drive. I hope the owner and mechanics at ASTRO wouldn't advise their own family and friends to drive am unsafe vehicle like they did with me. If you are a single girl, beware they will take advantage of you unless you know cars. Skip these guys and go with someone you can trust.

MS
MELISSA S.
Denver, CO
Kia Rondo
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/18/2015
a bit disappointing!
I was not told my car would be locked in garage if not picked up by 5. I was unable to access my vehicle for the weekend and had to cancel my trip. Astro did call but it was missed. I was not told this when car was dropped off at the facility.

GA
Geri A.
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2014 Category: Service
Geri said the girl at the front counter of this business acted like she was bothering her. She would not recommend them because they are a little pricey.
This review was collected via phone interview by Customer Research Inc.

AR
ANDREA R.
Denver, CO
Infiniti QX4
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/29/2014
Diagnosis correct but added on items not needed.
They seemed to diagnosis my car correctly but I am not going back for my repair because they also said I needed struts replaced and that my tires were cupped. Had second check, they are not cupped. Once I get one dishonest comment, can't give any business as the trust is lost.

CP
Chris P.
Toyota RAV4
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/28/2014 Category: Service
Chris said he went in for estimates on two occasions and each time they were really high priced. He had the work done for about one fourth of their quote. He would not recommend this business to others based on this experience.
This review was collected via phone interview by Customer Research Inc.

CS
Craig S.
Denver, CO
Subaru Impreza
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/21/2013 Category: Service
Craig said during the initial but unrelated repair, the business damaged the steering pump and his vehicle would not steer. He had to fight with them to replace it. They eventually tried to make it right and replaced the pump, charging him for the labor only. They also cleaned his vehicle. He would not recommend the business for reasons already stated.
This review was collected via phone interview by Customer Research Inc.

TB
Theo B.
Colorado
Chevrolet Astro
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2013 Category: Service
Theo said the service was excellent, but the price was high. He said he compared the cost with things online and he feels he was taken advantage of. He would not recommend this business to others based on this experience.
This review was collected via phone interview by Customer Research Inc.

JL
Jordan L.
Littleton, CO
Buick Regal
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/09/2013 Category: Service
Jordan said the business told her they fixed the problem with her vehicle, but the service engine light is still on and she plans to call the business to make an appointment to have the issue resolved. She said she would not recommend the business to others because she felt the business overcharged by $150.
This review was collected via phone interview by Customer Research Inc.

KP
KRISTEN P.
Ford Expedition
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2013
Astro Rocks!
I have only been driving for about 2 years now after 18 years of being auto free. When I first began to drive again, I was very hesitant about finding a good mechanic. I have heard too many horror stories about being a single woman and getting taken advantage of. So, I went to Astro because it was close to home and needed some work done on my vehicle. These guys were awesome!! Told it to me straight, assured me that they would keep the price as low as possible (which they did) and were timely and friendly.

I was also in an accident recently and Brian was really helpful in helping me deal with the repairs and the insurance adjuster (which I have never had to do). He basically walked me through the process and repaired the car in no time.

After having some more work done this week, I realized just how great these guys are when they helped my boyfriend out with his car situation. He did not have all of the money for his car repairs up front but the guys agreed to store the car for him while he made payments to get it fixed.

Friendly, helpful and efficient!! I highly recommend taking your automobile to the guys at Astro. My boyfriend and I will continue to support this small, local business. Great job guys!!

SB
STEVE B.
Denver, CO
Jeep Cherokee
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/29/2012
A bit overpriced, a bit not particularly good
When dealing with an old car, finding faults is an easy task. This is one of those shops that suggest work that is not required. Couple that with not fixing what is broken the first time, and charging above-average rates....I think I am done.

RC
RYAN C.
Denver, CO
Buick LeSabre
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/15/2012
Go somewhere else...
Never taking my car back to Astro because they were just bad at repairing my car...aka their job. Took my Buick in last December for hard warm starts and stalls at low RPMs. Astro was sure they'd found the problem after checking the computer and replaced my ICM for $400 (among other repairs I had them do, I spent just over $1,000). About 5-6 weeks later the car starts doing the exact same thing so I take it back to Astro and not only do they charge me again just for bringing my car in, they also tell me I need another $325 in repairs.

I immediately took my car to another auto repair place, UPON VISUAL INSPECTION, they found a 6" rubber hose going to the ICM was rotted out and they fixed it free of charge...This made me realize that Astro may be full of 'technicians' who can read what the vehicle's computer says is wrong but lack common car repair sense to do much else...Astro will never receive another penny of my money and I will continue to tell neighbors in Baker about this bad experience. Save yourself the headache and go somewhere that has actual car mechanics.
Brian K. from Astro Automotive responded on 04/20/2012
Thank you for your feedback, Ryan. It’s very important to us to know if our customers are not happy so we may fix the problem. I understand that you feel that you were not treated fairly. We take customer satisfaction very seriously, as you can see by our other customer reviews. Please give me a call or stop by our shop so we can discuss the problem and figure out a solution. Best regards, Brian

MV
Mathew V.
Colorado
Subaru Outback
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Mathew said the staff did the work he asked for and completed it in a timely fashion.
This review was collected via phone interview by Customer Research Inc.

JC
JOAN C.
Denver, CO
Ford Ranger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018
good prompt service
Excellent work. I appreciate having everything looked over.
I would have liked more precise cost estimate on this particular visit.

JB
John B.
Denver, CO
Ford Ranger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
John said the staff did minor stuff on his vehicle which didn't cost a lot.
This review was collected via phone interview by Customer Research Inc.

HM
Heath M.
Denver, CO
Toyota Tacoma
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Heath said the process was really straightforward and the price was reasonable. Everyone there was pretty friendly.
This review was collected via phone interview by Customer Research Inc.

KQ
Kelley Q.
Denver, CO
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Kelley said they are straight forward and he liked their observations on his vehicle.
This review was collected via phone interview by Customer Research Inc.

MD
Megan D.
Colorado
Subaru Outback
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Megan said the staff are honest, friendly and her service was completed fast.
This review was collected via phone interview by Customer Research Inc.