Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

1036 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


CB
Charles B.
Denver, CO
Buick LaCrosse
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/20/2017 Category: Service
Charles said he thinks the business messed up his vehicle. They told him they chrome blasted an item and when he got his vehicle back, the check engine light came on immediately.
This review was collected via phone interview by Customer Research Inc.

MB
MARY B.
Denver, CO
Ford Focus
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/18/2016
Air Conditioning repair
The first 4 days after the air conditioning repair job, the air conditioner worked well. On the 5th day (today) it began to not really blow out cold air and the temp was in the 70's, after the rain. Not worth $530.

RK
ROB K.
Denver, CO
Saab 900
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/03/2015
Lack of followup and minor damage done...
Although the job, a front end alignment, was completed and seems adequate, I was promised a follow up phone call that I never got, and would have told them during that call that they tore off one of the mounting tabs of the right side mid-mount mud flaps unique to SAAB. I had to remove it completely as to avoid it dragging. Again, the work paid for was done to satisfaction but the follow up and damage done, albeit minor, was dissapointing to say the least.

AS
AMANDA S.
Denver, CO
Hyundai Tucson
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/29/2015
They took advantage of an emergent situation and grossly overcharged me.
I took my vehicle back a second time for diagnostics after an overpriced alternator fix. They advised me that I was fine to leave and the same day had issues on the highway. After taking the vehicle to a reliable and fair mechanic I discovered there is much more wrong with my vehicle and it is unsafe to drive. I hope the owner and mechanics at ASTRO wouldn't advise their own family and friends to drive am unsafe vehicle like they did with me. If you are a single girl, beware they will take advantage of you unless you know cars. Skip these guys and go with someone you can trust.

MS
MELISSA S.
Denver, CO
Kia Rondo
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/18/2015
a bit disappointing!
I was not told my car would be locked in garage if not picked up by 5. I was unable to access my vehicle for the weekend and had to cancel my trip. Astro did call but it was missed. I was not told this when car was dropped off at the facility.

GA
Geri A.
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2014 Category: Service
Geri said the girl at the front counter of this business acted like she was bothering her. She would not recommend them because they are a little pricey.
This review was collected via phone interview by Customer Research Inc.

AR
ANDREA R.
Denver, CO
Infiniti QX4
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/29/2014
Diagnosis correct but added on items not needed.
They seemed to diagnosis my car correctly but I am not going back for my repair because they also said I needed struts replaced and that my tires were cupped. Had second check, they are not cupped. Once I get one dishonest comment, can't give any business as the trust is lost.

CP
Chris P.
Toyota RAV4
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/28/2014 Category: Service
Chris said he went in for estimates on two occasions and each time they were really high priced. He had the work done for about one fourth of their quote. He would not recommend this business to others based on this experience.
This review was collected via phone interview by Customer Research Inc.

CS
Craig S.
Denver, CO
Subaru Impreza
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/21/2013 Category: Service
Craig said during the initial but unrelated repair, the business damaged the steering pump and his vehicle would not steer. He had to fight with them to replace it. They eventually tried to make it right and replaced the pump, charging him for the labor only. They also cleaned his vehicle. He would not recommend the business for reasons already stated.
This review was collected via phone interview by Customer Research Inc.

TB
Theo B.
Colorado
Chevrolet Astro
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2013 Category: Service
Theo said the service was excellent, but the price was high. He said he compared the cost with things online and he feels he was taken advantage of. He would not recommend this business to others based on this experience.
This review was collected via phone interview by Customer Research Inc.

JL
Jordan L.
Littleton, CO
Buick Regal
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/09/2013 Category: Service
Jordan said the business told her they fixed the problem with her vehicle, but the service engine light is still on and she plans to call the business to make an appointment to have the issue resolved. She said she would not recommend the business to others because she felt the business overcharged by $150.
This review was collected via phone interview by Customer Research Inc.

KP
KRISTEN P.
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2013
Astro Rocks!
I have only been driving for about 2 years now after 18 years of being auto free. When I first began to drive again, I was very hesitant about finding a good mechanic. I have heard too many horror stories about being a single woman and getting taken advantage of. So, I went to Astro because it was close to home and needed some work done on my vehicle. These guys were awesome!! Told it to me straight, assured me that they would keep the price as low as possible (which they did) and were timely and friendly.

I was also in an accident recently and Brian was really helpful in helping me deal with the repairs and the insurance adjuster (which I have never had to do). He basically walked me through the process and repaired the car in no time.

After having some more work done this week, I realized just how great these guys are when they helped my boyfriend out with his car situation. He did not have all of the money for his car repairs up front but the guys agreed to store the car for him while he made payments to get it fixed.

Friendly, helpful and efficient!! I highly recommend taking your automobile to the guys at Astro. My boyfriend and I will continue to support this small, local business. Great job guys!!

SB
STEVE B.
Denver, CO
Jeep Cherokee
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/29/2012
A bit overpriced, a bit not particularly good
When dealing with an old car, finding faults is an easy task. This is one of those shops that suggest work that is not required. Couple that with not fixing what is broken the first time, and charging above-average rates....I think I am done.

RC
RYAN C.
Denver, CO
Buick LeSabre
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/15/2012
Go somewhere else...
Never taking my car back to Astro because they were just bad at repairing my car...aka their job. Took my Buick in last December for hard warm starts and stalls at low RPMs. Astro was sure they'd found the problem after checking the computer and replaced my ICM for $400 (among other repairs I had them do, I spent just over $1,000). About 5-6 weeks later the car starts doing the exact same thing so I take it back to Astro and not only do they charge me again just for bringing my car in, they also tell me I need another $325 in repairs.

I immediately took my car to another auto repair place, UPON VISUAL INSPECTION, they found a 6" rubber hose going to the ICM was rotted out and they fixed it free of charge...This made me realize that Astro may be full of 'technicians' who can read what the vehicle's computer says is wrong but lack common car repair sense to do much else...Astro will never receive another penny of my money and I will continue to tell neighbors in Baker about this bad experience. Save yourself the headache and go somewhere that has actual car mechanics.
Brian K. from Astro Automotive responded on 04/20/2012
Thank you for your feedback, Ryan. It’s very important to us to know if our customers are not happy so we may fix the problem. I understand that you feel that you were not treated fairly. We take customer satisfaction very seriously, as you can see by our other customer reviews. Please give me a call or stop by our shop so we can discuss the problem and figure out a solution. Best regards, Brian

Verified Customer
Denver, CO
Subaru Crosstrek
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
Great service!
I came in for a quick winter check-up. I was in and out quickly! Much cheaper than going to the Subaru dealership as well. Comfortable place to go as a woman, I did not feel awkward.

CP
CHRIS P.
Denver, CO
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
I Love Astro
Very reasonably priced, friendly and honest. These guys do a great job keeping my vehicles running.

JM
JANET M.
Denver, CO
INFINITI EX35
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Car wouldn’t start
These guys just never say no. Not only do they take care of the primary problem but also inform us of future needs. Fixed the car and also put on winter tires and balanced them and oil change. All of this done without even an appointment. Can’t say enough about Astro!! Always a great experience!

DH
DAVID H.
Littleton, CO
Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Service and positive attitude
Service and positive attitude!

RG
Ray G.
Colorado
Kia Spectra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Ray said the staff did what they said they were going to do. They did a good job, and it was done in the time frame that they quoted.
This review was collected via phone interview by Customer Research Inc.

LB
Lexie B.
Colorado
GMC Sierra 1500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/28/2018 Category: Service
Lexie said she is experiencing a strange noise that is coming from under the hood. It happens sometimes when she starts the vehicle and is like a clunking sound.
This review was collected via phone interview by Customer Research Inc.