Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

919 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 2 days ago

Reviews


KH
Kerri H.
Tuckerton, NJ
Mazda 3
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Overall Rating 1/5rating 1rating 1rating 1rating 1
01/10/2016
oil change
person running front desk had no idea about how or what my car needed for an oil change asked for vin number ?? you need new help at the front desk!!!!!! also try not to sell overpriced un needed synthic oil change

JC
Jamie C.
Tuckerton, NJ
Kia Optima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2015
Perfect
Jon is definitely an amazing guy . The misunderstanding was taken care of and I will continue to get my car serviced at Jon Miller's Car Care . He is a down to earth guy. Very understanding and the staff made me feel at home. Thank you Jon

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/18/2015
Wasn't happy
Went in for an oil change . The guy that changed my oil said I had a leak and I should've seen it in my driveway. There's nothing leaking. Then I was told I needed an air filter but none were in stock, so needless to say I need to go somewhere to get an air filter put in if I really need one. Last time I went there my car was checked from front to rear , top to bottom and I hear a noise now and my car is bucking. I am unhappy
Jon M. from Jon Miller Car Care Center

I spoke with Jamie at length about her visit with us. We had a very productive conversation. I apologized for anything we may have said or done to make her uncomfortable. After reviewing the visit with her, we mutually concluded that it was all just a big mis understanding. I asked her to return to the shop at her convenience so I can personally look the car over, and show her the issues pointed out by the technician. I also explained that we can not stock an air filter for every make and model car. We stock approximately 250 of the most common part numbers, but there are at least 600 different air filters out there. The odd ones are available at our local warehouse, and can be delivered within 20-30 minutes if requested.
I have been working for Jamie for 3 years, and her family for more than a decade. We are all good now. Our friendship is stronger than this issue. Thanks for being Cool Jamie!
Jon Miller - Owner - Jon Miller Car Care Center.
(My personal cell# 609-713-9609) Call me if there is ever an issue please.


TH
TOM H.
Tuckerton, NJ
Ford Pickup
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/28/2017
Not Happy
Will talk to someone face to face.
Jon M. from Jon Miller Car Care Center

Tom, I am sorry that something made you unhappy at the shop. Please call me anytime on my cell phone. I would like opportunity to talk with you, and see if I can make you feel better. Please know that we stand behind our work, and do not want unhappy customers. We will correct whatever the situation may be. 
Thanks
Jon - owner
609-713-9609


JH
Joe H.
Tuckerton, NJ
Saturn Vue
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/08/2014 Category: Service
Joe said this business kept trying to sell him new tires when all he wanted was to balance the tires he already had. He will not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.
Jon M. from Jon Miller Car Care Center

Mr. Harvey asked us to diagnose a very bad shimmy in his vehicle. He told us that he had hit a pothole. We checked the tires and suspension for free. We found a shifted belt in the right rear tire, and both front tires were very dryrotted. a shifted belt is not repairable and can not be balanced. We did not charge Mr. Harvey for anything other than his oil change. I'm sorry you were unhappy with your experiance. Please understand we were only looking out for your best interest, and the safety of your family. Jon Miller 


JH
Jon H.
Tuckerton, NJ
Honda Odyssey
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/15/2018 Category: Service
Jon said his vehicle did not need much work. However, it took them a long time to work on it.
This review was collected via phone interview by Customer Research Inc.
Jon M. from Jon Miller Car Care Center

Sir, I’m very sorry that you were not satisfied without the amount of time that it took to repair your vehicle. In this instance, your brake lines were rusted and failing. It is critical that we let all the fittings soak in a penetrating lubricant before trying to break them free. Also, when we are completed, we also bleed the entire system, and check for leaks. 
It is noteworthy that while this repair ended IOC taking longer than the 1 hour we quoted you, we did not charge you any additional money. We strive for perfection on every repair and review. What can I do to make you happy and re-score your review? Call me at the shop anytime to discuss this further. Thanks
Jon Miller 


LS
Laura S.
Tuckerton, NJ
Toyota RAV4
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/25/2016
car
I recently got some work on my car, the mechanic and man at desk said it would require removing bumper to put in a new bulb for my brake light. He said could take an hour, and they charge 100 dollars an hour, I didn't get it done. I had my sister who is handy but not a mechanic look at it, she removed the bulb and replaced it in 5 min, no bumper removal. I have been going here some time, also my family members it makes me not trust I don't understand how she fixed it and they couldn't. I wish John was there I think it would have been different. You have always done a good job, I don't know what happened. Other than that I haven't had any problems.

BB
Bridget B.
Tuckerton, NJ
Mazda Protege
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/09/2013 Category: Service
Bridget said she had to wait an extra half an hour for her vehicle. She said the oil change took an hour and a half.
This review was collected via phone interview by Customer Research Inc.

BM
Bob M.
Ford Pickup
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/06/2012 Category: Service
Bob said this was the first time he ever went to this business.
This review was collected via phone interview by Customer Research Inc.
Jon M. from Jon Miller Car Care Center
Thanks for stopping in Bob, we appreciate the business. Thank you for your service in our Military.

TG
Tony G.
Pontiac Fiero
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/30/2012 Category: Service
Tony said some things were excellent, some weren't. He said the ghost wiper issue has not been fixed and he does not have air conditioning, even though the system was converted to R12 and charged. He chose not to elaborate. He said the air conditioning worked one day, but it hasn't since. The engine work they did was excellent and the vehicle runs fine. He would recommend this business for service work, but not restoration work.
This review was collected via phone interview by Customer Research Inc.
Jon M. from Jon Miller Car Care Center
This vehicle had been worked on extensively prior to coming to our shop. The engine was installed incorrectly, the engine did not run properly as well as leaked various fluids. The doors did not close properly, as well as many other small problems that needed addressing. We fixed all of the problems presented to us. We advised the customer that we would not gaurentee the AC to be leak free after a charge. We inserted Dye into the system and told him that if the freon leaked out, the dye would show the leak. Tony accepted these terms. The "Phantom Wipe" problem with the windshield wipers is a known problem with Fieros. We replaced the wiper switch with a NOS GM original unit (which has been discontinued and was very difficult to source). The wipers were perfect when the car left. We were not notified of a problem with them prior to this review, and were not given a chance to help repair them. We will gladly work with the him to correct the situation.

AR
AL R.
Tuckerton, NJ
Honda Civic Sdn
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/16/2018
Quick
They squeezed me in on short notice for an oil change

AR
AL R.
Tuckerton, NJ
Hyundai Santa Fe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2018
oil chng
quick. no hidden charges

JE
James E.
Tuckerton, NJ
Oldsmobile Cutlass
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/04/2017 Category: Service
James said the staff was polite and attentive. They did good work and they provided comprehensive service.
This review was collected via phone interview by Customer Research Inc.

AS
Anthony S.
Tuckerton, NJ
Nissan Sentra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2017 Category: Service
Anthony said he is happy with the work.
This review was collected via phone interview by Customer Research Inc.

BD
Bob D.
Tuckerton, NJ
Ford F-150
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2017 Category: Service
Bob said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MK
Mark K.
Tuckerton, NJ
Chevrolet Silverado
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/11/2017 Category: Service
Mark said they were very friendly and honest about what was going on with his vehicle.
This review was collected via phone interview by Customer Research Inc.

DH
Diane H.
West Creek, NJ
Chrysler Sebring
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/23/2016 Category: Service
Diane said they were good. She would recommend the business and she loves them.
This review was collected via phone interview by Customer Research Inc.

MW
Mary W.
Tuckerton, NJ
Chrysler Pacifica
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/02/2016 Category: Service
Mary said everyone was friendly and efficient.
This review was collected via phone interview by Customer Research Inc.

SD
Sal D.
Tuckerton, NJ
Honda Accord
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2016 Category: Service
Sal said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

FV
Frederick V.
Tuckerton, NJ
Dodge Charger
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/21/2016 Category: Service
Frederick said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.

JP
Joy P.
Tuckerton, NJ
Lexus RX 350
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/04/2016 Category: Service
Spoke with Elliott. He said they were efficient and professional.
This review was collected via phone interview by Customer Research Inc.