ReScore Reviews™ (1)
I spoke with Jamie at length about her visit with us. We had a very productive conversation. I apologized for anything we may have said or done to make her uncomfortable. After reviewing the visit with her, we mutually concluded that it was all just a big mis understanding. I asked her to return to the shop at her convenience so I can personally look the car over, and show her the issues pointed out by the technician. I also explained that we can not stock an air filter for every make and model car. We stock approximately 250 of the most common part numbers, but there are at least 600 different air filters out there. The odd ones are available at our local warehouse, and can be delivered within 20-30 minutes if requested.
I have been working for Jamie for 3 years, and her family for more than a decade. We are all good now. Our friendship is stronger than this issue. Thanks for being Cool Jamie!
Jon Miller - Owner - Jon Miller Car Care Center.
(My personal cell# 609-713-9609) Call me if there is ever an issue please.
Tom, I am sorry that something made you unhappy at the shop. Please call me anytime on my cell phone. I would like opportunity to talk with you, and see if I can make you feel better. Please know that we stand behind our work, and do not want unhappy customers. We will correct whatever the situation may be.
Jon - owner
Mr. Harvey asked us to diagnose a very bad shimmy in his vehicle. He told us that he had hit a pothole. We checked the tires and suspension for free. We found a shifted belt in the right rear tire, and both front tires were very dryrotted. a shifted belt is not repairable and can not be balanced. We did not charge Mr. Harvey for anything other than his oil change. I'm sorry you were unhappy with your experiance. Please understand we were only looking out for your best interest, and the safety of your family. Jon Miller
Sir, I’m very sorry that you were not satisfied without the amount of time that it took to repair your vehicle. In this instance, your brake lines were rusted and failing. It is critical that we let all the fittings soak in a penetrating lubricant before trying to break them free. Also, when we are completed, we also bleed the entire system, and check for leaks.
It is noteworthy that while this repair ended IOC taking longer than the 1 hour we quoted you, we did not charge you any additional money. We strive for perfection on every repair and review. What can I do to make you happy and re-score your review? Call me at the shop anytime to discuss this further. Thanks