99% Would Recommend
Latest Review 23 days ago
MCKENZIE S. on 05/23/2014
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"replace wrong parta"
I have been there quit a bit and my most recent visit was a disaster. I went in to get a part replaced and they replaced the wrong on and are not going to make it right.
Vehicle: Honda CR-V
Service Date: 05/20/2014
Review Created: 05/23/2014 08:02 AM
Peter K. on 02/25/2014
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Peter said this business charged him around $38 to jiggle the steering wheel signal light multi-switch in order to get it to operate. They told him that if they needed to order a new switch it would cost $600, but he went online and found a new switch for $170. He will not recommend them based on this experience.
Vehicle: Buick Park Avenue
Category: Service
Service Date: 02/20/2014
Review Created: 02/25/2014
This review was collected via phone interview by Customer Research Inc.
Dale F. at Pebble Lake Auto Repair - Inc responded on 02/28/2014

Peter requested that we diagnose a problem with his turn signals not working on the right, (passenger) side. Technician drove vehicle into shop, verified complaint. Technician could move the switch around and get the turn signals to work and not work. This is an indication of a faulty switch. New O.E. switch from Buick costs $658.58, aftermarket switch from one of our local vendors costs $524.54. Aftermarket switch from different local vendor costs $323.90, but we have had some problems with this brand of switch and did not recommend. Labor cost to replace switch is $62.37. We do not order parts "online" unless there are no other options. We try to use original equipment parts if possible or aftermarket parts from reputable local vendors. These parts are guaranteed. We are a professional automotive repair facility and cannot provide our services at no charge.

Mike P. on 09/16/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Mike said his vehicle got junk all over it from the business next door to this business. He stated he felt the experience could have been better.
Vehicle: Honda Odyssey
Category: Service
Service Date: 09/09/2016
Review Created: 09/16/2016
This review was collected via phone interview by Customer Research Inc.
Tim K. on 09/02/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Tim said the business did not repair the problem and they required more than needed to be done. He also said it was a little expensive.
Vehicle: Ford Pickup
Category: Service
Service Date: 08/23/2016
Review Created: 09/02/2016
This review was collected via phone interview by Customer Research Inc.
Dale F. at Pebble Lake Auto Repair - Inc responded on 09/04/2016

Mr. K asked us to check problem. After road testing, we determined we needed further inspection to determine problem. Mr. K declined any further inspection and we were not able to fully diagnose problem.

Phillip R. on 06/18/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Phillip said his overall experience was okay. The vehicle has been returned for more work.
Vehicle: GMC Pickup
Category: Service
Service Date: 06/15/2016
Review Created: 06/18/2016
This review was collected via phone interview by Customer Research Inc.
Dillan S. on 04/08/2015
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Dillan said the staff is very good at communicating, unfortunately the vehicle has been returned to have an unspecified problem with the repair resolved. The facility was very responsive when the problem was brought to their attention.
Vehicle: Honda Accord
Category: Service
Service Date: 04/03/2015
Review Created: 04/08/2015
This review was collected via phone interview by Customer Research Inc.
RACHEL S. on 01/28/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Slightly disappointed"
The original job was well done and in a timely manner. No complaints there. They dented the roof of my car somehow, but offered to pay for repairs, so that's only an inconvenience of time. However, I also asked them to check out the reason that my car wasn't heating. They did, and gave me an estimate for repairing the coolant crossover pipe gaskets after informing me that there was a leak. However, they failed to mention that there was hardly any coolant remaining and that my car would overheat in Nowheresville, Minnesota. Most places would have at least offered to top off the coolant and warned of the time sensitivity of the matter, it seems.
Vehicle: Pontiac G6
Service Date: 01/27/2015
Review Created: 01/28/2015 07:31 PM
Corey G. on 12/16/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Corey said this business provides average service.
Vehicle: Ford Explorer
Category: Service
Service Date: 12/11/2014
Review Created: 12/16/2014
This review was collected via phone interview by Customer Research Inc.
Doug H. on 11/14/2014
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Doug said they tried to charge him three times the price than that of the dealership. He went in for transmission work and learned it was not related to the transmission. They charged him for the diagnostic. He would not recommend them to others because the dealership told him he would be better off going to them.
Vehicle: Ford Pickup
Category: Service
Service Date: 11/06/2014
Review Created: 11/14/2014
This review was collected via phone interview by Customer Research Inc.
Dale F. at Pebble Lake Auto Repair - Inc responded on 11/20/2014

Vehicle was brought in for a transmission shifting complaint. We evaluated problem and found engine misfiring causing transmission to not shift properly. We evaluated that problem, then did a courtesy vehicle inspection. Estimated repair costs, contacted customer, customer declined repairs. We charged appropriate diagnostic fee. Customer came in to pick up vehicle, paid the bill, and talked with us about all the work that was needed on the vehicle. We made several estimates in order of priority, and customer said they would get back to us with what they wanted to do. We spent a lot of time on this vehicle, as it was the first time we've seen it and wanted to do a good thorough job with it. Did not know customer was dissatisfied with service or charges.

Richard B. on 06/17/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Richard said he had to return to the business 3 times for the same belt replacement. He missed work and time because they had a difficult time figuring out the repair. He said overall, he has had good luck with them, it was just this one time that they were not as good as usual.
Vehicle: Dodge Dakota
Category: Service
Service Date: 05/15/2014
Review Created: 06/17/2014
This review was collected via phone interview by Customer Research Inc.
Tim K. on 02/01/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Tim said his experience was good, but he had to go back because of an issue. They took care of the issue after he brought the vehicle back.
Vehicle: Ford F-150
Category: Service
Service Date: 01/23/2018
Review Created: 02/01/2018
This review was collected via phone interview by Customer Research Inc.
Rick Z. on 01/02/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Rick said the business did not have a service vehicle for him use.
Vehicle: Toyota Sienna
Category: Service
Service Date: 12/21/2017
Review Created: 01/02/2018
This review was collected via phone interview by Customer Research Inc.
Nick T. on 07/01/2017
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Nick said he was satisfied with the good and trustworthy service. They were nice and knowledgeable.
Vehicle: GMC Sierra
Category: Service
Service Date: 06/05/2017
Review Created: 07/01/2017
This review was collected via phone interview by Customer Research Inc.
Allison L. on 07/01/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Allison said the service is awesome but they delayed the vehicle due to the wrong part being delivered for her vehicle.
Vehicle: Pontiac Grand Am
Category: Service
Service Date: 06/19/2017
Review Created: 07/01/2017
This review was collected via phone interview by Customer Research Inc.
Floyd L. on 06/02/2017
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Spoke with Sheryl. She said the experience has been good, but she had to take the vehicle back.
Vehicle: Pontiac Grand Prix
Category: Service
Service Date: 05/16/2017
Review Created: 06/02/2017
This review was collected via phone interview by Customer Research Inc.
Mark C. on 05/02/2017
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Mark said he would recommend the business.
Vehicle: Chevrolet Camaro
Category: Service
Service Date: 04/07/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
Loren H. on 04/21/2017
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Loren said they did a good job.
Vehicle: Saab 900
Category: Service
Service Date: 04/20/2017
Review Created: 04/21/2017
This review was collected via phone interview by Customer Research Inc.
Layne S. on 04/04/2017
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Layne said after the service, her battery died and the vehicle wouldn't start.
Vehicle: Lexus RX 300
Category: Service
Service Date: 03/24/2017
Review Created: 04/04/2017
This review was collected via phone interview by Customer Research Inc.
Michael S. on 03/06/2017
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Michael said they were pretty efficient and they did what he asked them to do.
Vehicle: Kia Sedona
Category: Service
Service Date: 03/02/2017
Review Created: 03/06/2017
This review was collected via phone interview by Customer Research Inc.
Laura J. on 03/01/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Laura said they were nice and they attended her quickly. The staff was great. The issue she had is better but it is not fixed.
Vehicle: Saturn Vue
Category: Service
Service Date: 02/24/2017
Review Created: 03/01/2017
This review was collected via phone interview by Customer Research Inc.
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