Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

753 Reviews

99% Would Recommend
Latest Review 17 days ago

Reviews


MS
MCKENZIE S.
Fergus Falls, MN
Honda CR-V
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/23/2014
replace wrong parta
I have been there quit a bit and my most recent visit was a disaster. I went in to get a part replaced and they replaced the wrong on and are not going to make it right.

PK
Peter K.
Minnesota
Buick Park Avenue
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/25/2014 Category: Service
Peter said this business charged him around $38 to jiggle the steering wheel signal light multi-switch in order to get it to operate. They told him that if they needed to order a new switch it would cost $600, but he went online and found a new switch for $170. He will not recommend them based on this experience.
This review was collected via phone interview by Customer Research Inc.
Dale F. from Pebble Lake Auto Repair - Inc responded on 02/28/2014

Peter requested that we diagnose a problem with his turn signals not working on the right, (passenger) side. Technician drove vehicle into shop, verified complaint. Technician could move the switch around and get the turn signals to work and not work. This is an indication of a faulty switch. New O.E. switch from Buick costs $658.58, aftermarket switch from one of our local vendors costs $524.54. Aftermarket switch from different local vendor costs $323.90, but we have had some problems with this brand of switch and did not recommend. Labor cost to replace switch is $62.37. We do not order parts "online" unless there are no other options. We try to use original equipment parts if possible or aftermarket parts from reputable local vendors. These parts are guaranteed. We are a professional automotive repair facility and cannot provide our services at no charge.


MR
Mary R.
Fergus Falls, MN
Toyota Yaris
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/06/2018 Category: Service
Mary said the rattle is still in her brakes. She is with holding any judgment, until she drives the vehicle more.
This review was collected via phone interview by Customer Research Inc.

MP
Mike P.
Perham, MN
Honda Odyssey
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/16/2016 Category: Service
Mike said his vehicle got junk all over it from the business next door to this business. He stated he felt the experience could have been better.
This review was collected via phone interview by Customer Research Inc.

TK
Tim K.
Fergus Falls, MN
Ford Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/02/2016 Category: Service
Tim said the business did not repair the problem and they required more than needed to be done. He also said it was a little expensive.
This review was collected via phone interview by Customer Research Inc.
Dale F. from Pebble Lake Auto Repair - Inc responded on 09/04/2016

Mr. K asked us to check problem. After road testing, we determined we needed further inspection to determine problem. Mr. K declined any further inspection and we were not able to fully diagnose problem.


PR
Phillip R.
Fergus Falls, MN
GMC Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/18/2016 Category: Service
Phillip said his overall experience was okay. The vehicle has been returned for more work.
This review was collected via phone interview by Customer Research Inc.

DS
Dillan S.
Fergus Falls, MN
Honda Accord
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/08/2015 Category: Service
Dillan said the staff is very good at communicating, unfortunately the vehicle has been returned to have an unspecified problem with the repair resolved. The facility was very responsive when the problem was brought to their attention.
This review was collected via phone interview by Customer Research Inc.

RS
RACHEL S.
Fergus Falls, MN
Pontiac G6
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/28/2015
Slightly disappointed
The original job was well done and in a timely manner. No complaints there. They dented the roof of my car somehow, but offered to pay for repairs, so that's only an inconvenience of time. However, I also asked them to check out the reason that my car wasn't heating. They did, and gave me an estimate for repairing the coolant crossover pipe gaskets after informing me that there was a leak. However, they failed to mention that there was hardly any coolant remaining and that my car would overheat in Nowheresville, Minnesota. Most places would have at least offered to top off the coolant and warned of the time sensitivity of the matter, it seems.

CG
Corey G.
Fergus Falls, MN
Ford Explorer
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/16/2014 Category: Service
Corey said this business provides average service.
This review was collected via phone interview by Customer Research Inc.

DH
Doug H.
Fergus Falls, MN
Ford Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/14/2014 Category: Service
Doug said they tried to charge him three times the price than that of the dealership. He went in for transmission work and learned it was not related to the transmission. They charged him for the diagnostic. He would not recommend them to others because the dealership told him he would be better off going to them.
This review was collected via phone interview by Customer Research Inc.
Dale F. from Pebble Lake Auto Repair - Inc responded on 11/20/2014

Vehicle was brought in for a transmission shifting complaint. We evaluated problem and found engine misfiring causing transmission to not shift properly. We evaluated that problem, then did a courtesy vehicle inspection. Estimated repair costs, contacted customer, customer declined repairs. We charged appropriate diagnostic fee. Customer came in to pick up vehicle, paid the bill, and talked with us about all the work that was needed on the vehicle. We made several estimates in order of priority, and customer said they would get back to us with what they wanted to do. We spent a lot of time on this vehicle, as it was the first time we've seen it and wanted to do a good thorough job with it. Did not know customer was dissatisfied with service or charges.


RB
Richard B.
Fergus Falls, MN
Dodge Dakota
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/17/2014 Category: Service
Richard said he had to return to the business 3 times for the same belt replacement. He missed work and time because they had a difficult time figuring out the repair. He said overall, he has had good luck with them, it was just this one time that they were not as good as usual.
This review was collected via phone interview by Customer Research Inc.

JP
Jeff P.
Fergus Falls, MN
Chevrolet Chevy Cargo Van
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2018 Category: Service
Jeff said the employees provided good service.
This review was collected via phone interview by Customer Research Inc.

GW
Gerry W.
Fergus Falls, MN
Chrysler Town & Country
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2018 Category: Service
Gerry said the business did a very good job,
This review was collected via phone interview by Customer Research Inc.

CF
Carlton F.
Fergus Falls, MN
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2018 Category: Service
Spoke with Linda. She said the service was good, but sometimes the prices are a little high.
This review was collected via phone interview by Customer Research Inc.

JS
Jerry S.
Fergus Falls, MN
Ford Ranger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/22/2018 Category: Service
Jerry said this business did a pretty good job. However, there were some delays that set him back a couple of days.
This review was collected via phone interview by Customer Research Inc.

AO
Andrew O.
Fergus Falls, MN
Chevrolet Suburban
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/02/2018 Category: Service
Andrew said the service was very good. He was impressed with the work. His vehicle has a small rattle near the location of the repair.
This review was collected via phone interview by Customer Research Inc.

JJ
James J.
Fergus Falls, MN
Dodge Dakota
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/01/2018 Category: Service
James said the overall service was very good and he is very happy the mechanics resolved the problems with his engine.
This review was collected via phone interview by Customer Research Inc.

TK
Tim K.
Fergus Falls, MN
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/01/2018 Category: Service
Tim said his experience was good, but he had to go back because of an issue. They took care of the issue after he brought the vehicle back.
This review was collected via phone interview by Customer Research Inc.

RZ
Rick Z.
Fergus Falls, MN
Toyota Sienna
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/02/2018 Category: Service
Rick said the business did not have a service vehicle for him use.
This review was collected via phone interview by Customer Research Inc.

NT
Nick T.
Fergus Falls, MN
GMC Sierra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/01/2017 Category: Service
Nick said he was satisfied with the good and trustworthy service. They were nice and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

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