Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

709 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


JH
Jim H.
Fergus Falls, MN
Lexus RX 300
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/01/2017 Category: Service
Jim said the business got him in when they were pretty full and they did an okay job installing a flex plate. However, the cost of $130 was a little steep.
This review was collected via phone interview by Customer Research Inc.

RS
RACHEL S.
Fergus Falls, MN
Pontiac G6
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/28/2015
Slightly disappointed
The original job was well done and in a timely manner. No complaints there. They dented the roof of my car somehow, but offered to pay for repairs, so that's only an inconvenience of time. However, I also asked them to check out the reason that my car wasn't heating. They did, and gave me an estimate for repairing the coolant crossover pipe gaskets after informing me that there was a leak. However, they failed to mention that there was hardly any coolant remaining and that my car would overheat in Nowheresville, Minnesota. Most places would have at least offered to top off the coolant and warned of the time sensitivity of the matter, it seems.

KB
KEITH B.
Fergus Falls, MN
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2014
Awesome customer service
These guys are simply the best!

DH
Doug H.
Fergus Falls, MN
Ford Pickup
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/14/2014 Category: Service
Doug said they tried to charge him three times the price than that of the dealership. He went in for transmission work and learned it was not related to the transmission. They charged him for the diagnostic. He would not recommend them to others because the dealership told him he would be better off going to them.
This review was collected via phone interview by Customer Research Inc.
Dale F. from Pebble Lake Auto Repair - Inc responded on 11/20/2014

Vehicle was brought in for a transmission shifting complaint. We evaluated problem and found engine misfiring causing transmission to not shift properly. We evaluated that problem, then did a courtesy vehicle inspection. Estimated repair costs, contacted customer, customer declined repairs. We charged appropriate diagnostic fee. Customer came in to pick up vehicle, paid the bill, and talked with us about all the work that was needed on the vehicle. We made several estimates in order of priority, and customer said they would get back to us with what they wanted to do. We spent a lot of time on this vehicle, as it was the first time we've seen it and wanted to do a good thorough job with it. Did not know customer was dissatisfied with service or charges.


MS
MCKENZIE S.
Fergus Falls, MN
Honda CR-V
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/23/2014
replace wrong parta
I have been there quit a bit and my most recent visit was a disaster. I went in to get a part replaced and they replaced the wrong on and are not going to make it right.

PK
Peter K.
Minnesota
Buick Park Avenue
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/25/2014 Category: Service
Peter said this business charged him around $38 to jiggle the steering wheel signal light multi-switch in order to get it to operate. They told him that if they needed to order a new switch it would cost $600, but he went online and found a new switch for $170. He will not recommend them based on this experience.
This review was collected via phone interview by Customer Research Inc.
Dale F. from Pebble Lake Auto Repair - Inc responded on 02/28/2014

Peter requested that we diagnose a problem with his turn signals not working on the right, (passenger) side. Technician drove vehicle into shop, verified complaint. Technician could move the switch around and get the turn signals to work and not work. This is an indication of a faulty switch. New O.E. switch from Buick costs $658.58, aftermarket switch from one of our local vendors costs $524.54. Aftermarket switch from different local vendor costs $323.90, but we have had some problems with this brand of switch and did not recommend. Labor cost to replace switch is $62.37. We do not order parts "online" unless there are no other options. We try to use original equipment parts if possible or aftermarket parts from reputable local vendors. These parts are guaranteed. We are a professional automotive repair facility and cannot provide our services at no charge.


LJ
LORRIN J.
Fergus Falls, MN
Chevrolet S10 Blazer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
service work
did a good job

JS
Jerry S.
Fergus Falls, MN
Ford Ranger
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/22/2018 Category: Service
Jerry said this business did a pretty good job. However, there were some delays that set him back a couple of days.
This review was collected via phone interview by Customer Research Inc.

JI
Jim I.
Battle Lake, MN
Dodge Challenger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Jim said the employees took care of his vehicle. They tried the cheapest service route first. They made additional changes as needed.
This review was collected via phone interview by Customer Research Inc.

RH
Ryan H.
Fergus Falls, MN
Chrysler Town & Country
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Ryan said the business's service is great. He said they were quick, attentive and looked at the issue right on the spot. Ryan said they got the job done the next day. He said he is totally satisfied with the work.
This review was collected via phone interview by Customer Research Inc.

DB
Donald B.
Battle Lake, MN
Dodge Dakota
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Donald said this business was pretty good.
This review was collected via phone interview by Customer Research Inc.

TK
Terry K.
Richville, MN
Chevrolet Camaro
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Terry said his experience at the business was wonderful. The staff members were very courteous, they did the job they were supposed to, and did it correctly.
This review was collected via phone interview by Customer Research Inc.

AO
Andrew O.
Fergus Falls, MN
Chevrolet Suburban
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/02/2018 Category: Service
Andrew said the service was very good. He was impressed with the work. His vehicle has a small rattle near the location of the repair.
This review was collected via phone interview by Customer Research Inc.

JJ
James J.
Fergus Falls, MN
Dodge Dakota
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/01/2018 Category: Service
James said the overall service was very good and he is very happy the mechanics resolved the problems with his engine.
This review was collected via phone interview by Customer Research Inc.

TD
Travis D.
Fergus Falls, MN
GMC Sierra 3500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Travis said the business was quick. They were good at what they did.
This review was collected via phone interview by Customer Research Inc.

BT
Bob T.
Dalton, MN
Lexus RX 300 Luxury SUV
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2018 Category: Service
Bob said the staff listens and the prices are reasonable.
This review was collected via phone interview by Customer Research Inc.

MM
Marshall M.
Fergus Falls, MN
Subaru Tribeca (Natl)
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2018 Category: Service
Spoke with Jessica.She said the staff was nice, fast, and had good customer service. She said the facility was clean and she has no complaints.
This review was collected via phone interview by Customer Research Inc.

WC
Wally C.
Fergus Falls, MN
Chevrolet Suburban
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2018 Category: Service
Wally said, the business stood behind their warranty.
This review was collected via phone interview by Customer Research Inc.

AJ
Aaron J.
Fergus Falls, MN
Buick Century
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2018 Category: Service
Aaron said the business was very informative and also friendly.
This review was collected via phone interview by Customer Research Inc.

MM
Matt M.
Fergus Falls, MN
Cadillac SRX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2018 Category: Service
Matt said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

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