Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

765 Reviews

99% Would Recommend
Latest Review 9 days ago

Reviews


JH
Jim H.
Fergus Falls, MN
Lexus RX 300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/01/2017 Category: Service
Jim said the business got him in when they were pretty full and they did an okay job installing a flex plate. However, the cost of $130 was a little steep.
This review was collected via phone interview by Customer Research Inc.

RS
RACHEL S.
Fergus Falls, MN
Pontiac G6
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/28/2015
Slightly disappointed
The original job was well done and in a timely manner. No complaints there. They dented the roof of my car somehow, but offered to pay for repairs, so that's only an inconvenience of time. However, I also asked them to check out the reason that my car wasn't heating. They did, and gave me an estimate for repairing the coolant crossover pipe gaskets after informing me that there was a leak. However, they failed to mention that there was hardly any coolant remaining and that my car would overheat in Nowheresville, Minnesota. Most places would have at least offered to top off the coolant and warned of the time sensitivity of the matter, it seems.

KB
KEITH B.
Fergus Falls, MN
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2014
Awesome customer service
These guys are simply the best!

DH
Doug H.
Fergus Falls, MN
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/14/2014 Category: Service
Doug said they tried to charge him three times the price than that of the dealership. He went in for transmission work and learned it was not related to the transmission. They charged him for the diagnostic. He would not recommend them to others because the dealership told him he would be better off going to them.
This review was collected via phone interview by Customer Research Inc.
Dale F. from Pebble Lake Auto Repair - Inc responded on 11/20/2014

Vehicle was brought in for a transmission shifting complaint. We evaluated problem and found engine misfiring causing transmission to not shift properly. We evaluated that problem, then did a courtesy vehicle inspection. Estimated repair costs, contacted customer, customer declined repairs. We charged appropriate diagnostic fee. Customer came in to pick up vehicle, paid the bill, and talked with us about all the work that was needed on the vehicle. We made several estimates in order of priority, and customer said they would get back to us with what they wanted to do. We spent a lot of time on this vehicle, as it was the first time we've seen it and wanted to do a good thorough job with it. Did not know customer was dissatisfied with service or charges.


MS
MCKENZIE S.
Fergus Falls, MN
Honda CR-V
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/23/2014
replace wrong parta
I have been there quit a bit and my most recent visit was a disaster. I went in to get a part replaced and they replaced the wrong on and are not going to make it right.

PK
Peter K.
Minnesota
Buick Park Avenue
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/25/2014 Category: Service
Peter said this business charged him around $38 to jiggle the steering wheel signal light multi-switch in order to get it to operate. They told him that if they needed to order a new switch it would cost $600, but he went online and found a new switch for $170. He will not recommend them based on this experience.
This review was collected via phone interview by Customer Research Inc.
Dale F. from Pebble Lake Auto Repair - Inc responded on 02/28/2014

Peter requested that we diagnose a problem with his turn signals not working on the right, (passenger) side. Technician drove vehicle into shop, verified complaint. Technician could move the switch around and get the turn signals to work and not work. This is an indication of a faulty switch. New O.E. switch from Buick costs $658.58, aftermarket switch from one of our local vendors costs $524.54. Aftermarket switch from different local vendor costs $323.90, but we have had some problems with this brand of switch and did not recommend. Labor cost to replace switch is $62.37. We do not order parts "online" unless there are no other options. We try to use original equipment parts if possible or aftermarket parts from reputable local vendors. These parts are guaranteed. We are a professional automotive repair facility and cannot provide our services at no charge.


SS
Saul S.
Fergus Falls, MN
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Saul said the business was quick, they gave an accurate estimate with a good price.
This review was collected via phone interview by Customer Research Inc.

LM
Linda M.
Underwood, MN
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Linda said that the business was good, They worked at her convenience and were quick to respond when she needed help.
This review was collected via phone interview by Customer Research Inc.

CE
CHUCK E.
Fergus Falls, MN
Chrysler Town & Country LWB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018
Outstanding. Service
Outstanding in complete service Done professionally and At a reasonable price.

JC
JOSH C.
Fergus Falls, MN
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018
Great work as always!
I live 170 miles away yet I choose to hold off on everything from oil changes to service work until I get back home to have the team at PLAR do the work! They are honest, caring, and experts at what they do! I'd recommend them to anyone!

DJ
Don J.
Fergus Falls, MN
GMC Sonoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Don said he has never had any problems with the service.
This review was collected via phone interview by Customer Research Inc.

SS
Staci S.
Fergus Falls, MN
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Staci said they gave her a thorough explanation. They were quick and friendly. They are reasonable. Also got her in and out in a good time.
This review was collected via phone interview by Customer Research Inc.

BB
Bob B.
Fergus Falls, MN
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Bob said he appreciates them doing good work for him.
This review was collected via phone interview by Customer Research Inc.

BN
Bruce N.
Minnesota
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Bruce said the business didn't have any problems. It was good.
This review was collected via phone interview by Customer Research Inc.

DL
Dale L.
Fergus Falls, MN
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Dale said that the place was great. They treated him well.
This review was collected via phone interview by Customer Research Inc.

BP
Brian P.
Erhard, MN
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Brian said the employees explained his service. They provided great communication.
This review was collected via phone interview by Customer Research Inc.

RS
Rachel S.
Vergas, MN
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Rachel said they got things done in a timely manner. Also their prices are reasonable.
This review was collected via phone interview by Customer Research Inc.

TS
Tim S.
Elizabeth, MN
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Tim said the staff were courteous, thorough, and offered reasonable prices.
This review was collected via phone interview by Customer Research Inc.

GS
Glen S.
Fergus Falls, MN
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Glen said this business did the repairs they were supposed to do and he had no problems with them.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Underwood, MN
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
John said they did a great job.
This review was collected via phone interview by Customer Research Inc.