99% Would Recommend
Latest Review 21 days ago
Jim H. on 03/01/2017
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jim said the business got him in when they were pretty full and they did an okay job installing a flex plate. However, the cost of $130 was a little steep.
Vehicle: Lexus RX 300
Category: Service
Service Date: 02/20/2017
Review Created: 03/01/2017
This review was collected via phone interview by Customer Research Inc.
RACHEL S. on 01/28/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Slightly disappointed"
The original job was well done and in a timely manner. No complaints there. They dented the roof of my car somehow, but offered to pay for repairs, so that's only an inconvenience of time. However, I also asked them to check out the reason that my car wasn't heating. They did, and gave me an estimate for repairing the coolant crossover pipe gaskets after informing me that there was a leak. However, they failed to mention that there was hardly any coolant remaining and that my car would overheat in Nowheresville, Minnesota. Most places would have at least offered to top off the coolant and warned of the time sensitivity of the matter, it seems.
Vehicle: Pontiac G6
Service Date: 01/27/2015
Review Created: 01/28/2015 07:31 PM
KEITH B. on 12/13/2014
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome customer service"
These guys are simply the best!
Vehicle: Ford Escape
Service Date: 12/11/2014
Review Created: 12/13/2014 08:00 PM
Doug H. on 11/14/2014
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Doug said they tried to charge him three times the price than that of the dealership. He went in for transmission work and learned it was not related to the transmission. They charged him for the diagnostic. He would not recommend them to others because the dealership told him he would be better off going to them.
Vehicle: Ford Pickup
Category: Service
Service Date: 11/06/2014
Review Created: 11/14/2014
This review was collected via phone interview by Customer Research Inc.
Dale F. at Pebble Lake Auto Repair - Inc responded on 11/20/2014

Vehicle was brought in for a transmission shifting complaint. We evaluated problem and found engine misfiring causing transmission to not shift properly. We evaluated that problem, then did a courtesy vehicle inspection. Estimated repair costs, contacted customer, customer declined repairs. We charged appropriate diagnostic fee. Customer came in to pick up vehicle, paid the bill, and talked with us about all the work that was needed on the vehicle. We made several estimates in order of priority, and customer said they would get back to us with what they wanted to do. We spent a lot of time on this vehicle, as it was the first time we've seen it and wanted to do a good thorough job with it. Did not know customer was dissatisfied with service or charges.

MCKENZIE S. on 05/23/2014
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"replace wrong parta"
I have been there quit a bit and my most recent visit was a disaster. I went in to get a part replaced and they replaced the wrong on and are not going to make it right.
Vehicle: Honda CR-V
Service Date: 05/20/2014
Review Created: 05/23/2014 08:02 AM
Peter K. on 02/25/2014
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Peter said this business charged him around $38 to jiggle the steering wheel signal light multi-switch in order to get it to operate. They told him that if they needed to order a new switch it would cost $600, but he went online and found a new switch for $170. He will not recommend them based on this experience.
Vehicle: Buick Park Avenue
Category: Service
Service Date: 02/20/2014
Review Created: 02/25/2014
This review was collected via phone interview by Customer Research Inc.
Dale F. at Pebble Lake Auto Repair - Inc responded on 02/28/2014

Peter requested that we diagnose a problem with his turn signals not working on the right, (passenger) side. Technician drove vehicle into shop, verified complaint. Technician could move the switch around and get the turn signals to work and not work. This is an indication of a faulty switch. New O.E. switch from Buick costs $658.58, aftermarket switch from one of our local vendors costs $524.54. Aftermarket switch from different local vendor costs $323.90, but we have had some problems with this brand of switch and did not recommend. Labor cost to replace switch is $62.37. We do not order parts "online" unless there are no other options. We try to use original equipment parts if possible or aftermarket parts from reputable local vendors. These parts are guaranteed. We are a professional automotive repair facility and cannot provide our services at no charge.

Tim K. on 02/01/2018
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Tim said his experience was good, but he had to go back because of an issue. They took care of the issue after he brought the vehicle back.
Vehicle: Ford F-150
Category: Service
Service Date: 01/23/2018
Review Created: 02/01/2018
This review was collected via phone interview by Customer Research Inc.
Steve H. on 02/01/2018
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Steve said everything was good at the business.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 01/25/2018
Review Created: 02/01/2018
This review was collected via phone interview by Customer Research Inc.
Frank H. on 02/01/2018
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Frank said this business did a great job. The people were very personable and friendly.
Vehicle: Volkswagen Jetta Sedan
Category: Service
Service Date: 01/30/2018
Review Created: 02/01/2018
This review was collected via phone interview by Customer Research Inc.
Andrew N. on 02/01/2018
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Andrew said the service the staff provided was great, and everything went as expected.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 01/31/2018
Review Created: 02/01/2018
This review was collected via phone interview by Customer Research Inc.
Chuck R. on 02/01/2018
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Chuck said he had a good experience and he will be a repeat customer.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 01/30/2018
Review Created: 02/01/2018
This review was collected via phone interview by Customer Research Inc.
Richard L. on 02/01/2018
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Richard said the service was good at the business.
Vehicle: Ford Contour
Category: Service
Service Date: 01/16/2018
Review Created: 02/01/2018
This review was collected via phone interview by Customer Research Inc.
Cory S. on 02/01/2018
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Cory said the mechanic has always done a great job in a timely manner.
Vehicle: Nissan Armada
Category: Service
Service Date: 01/17/2018
Review Created: 02/01/2018
This review was collected via phone interview by Customer Research Inc.
Al D. on 02/01/2018
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Al said the business did a great job.
Vehicle: Ram 1500
Category: Service
Service Date: 01/29/2018
Review Created: 02/01/2018
This review was collected via phone interview by Customer Research Inc.
Tony P. on 02/01/2018
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Tony said the business did a good job.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 01/29/2018
Review Created: 02/01/2018
This review was collected via phone interview by Customer Research Inc.
Deborah L. on 02/01/2018
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Deborah said this is the only business she takes her vehicle to. She has been a customer for a while and her vehicle has run beautifully since they have been servicing it.
Vehicle: Saturn Ion
Category: Service
Service Date: 01/18/2018
Review Created: 02/01/2018
This review was collected via phone interview by Customer Research Inc.
Jared W. on 01/26/2018
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Jared said the staff had good customer service, and they explained what was wrong with this vehicle. They were affordable. Nothing has gone wrong with the service his vehicle received.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 01/19/2018
Review Created: 01/26/2018
This review was collected via phone interview by Customer Research Inc.
John O. on 01/11/2018
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John said the staff was honest, able to get his vehicle in right away, and kept him informed.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 01/09/2018
Review Created: 01/11/2018
This review was collected via phone interview by Customer Research Inc.
Donna B. on 01/05/2018
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Donna said the business provided great service.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 01/04/2018
Review Created: 01/05/2018
This review was collected via phone interview by Customer Research Inc.
Don B. on 01/02/2018
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Don said the business got the job done, and did it right.
Vehicle: Ford Pickup
Category: Service
Service Date: 12/18/2017
Review Created: 01/02/2018
This review was collected via phone interview by Customer Research Inc.
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