Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

68 Reviews

87% Would Recommend
Latest Review about 1 month ago

Reviews


SR
Samin R.
Glen Allen, VA
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/05/2018
Crap Service, Great Talk, DONT BELIEVE THE 5 STAR REVIEWS
This guy is a class A manipulator and narcissist.

Called him up from craigslist because he was "cheaper than the dealers" and he talked up quite a bit over the phone about how he was an expert and how he was honest. If I could go back in time, I'd wish I never came across his ad.

My truck needed a transmission rebuilt so he said he has replaced tens of my specific transmission before, in fact "I have 9 or 10 of those trannys laying around here. I'll have it back to you within a week". Great! I thought, finally this guy can have my transmission replaced and ready to go within a week. So he quoted me $1200 on the rebuild, came over and towed the truck away (I gave him half the money).

Lo and Behold, a week later I call him and ask him whether he has finished it and he says he'll diagnose it before the weekend. RED FLAG #1 - he lied about getting it done. Sunday I call him, and he's pissed off and barks at me that he spent the last four hours diagnosing it instead of spending time with his family (and somehow its my fault).

Few days later, he texts me telling me that some unit is bad and he won't be able to rebuild the transmission so he has to get a whole other transmission or buy a bunch of other parts. I asked him what he recommended and he told me to just replace the tranny with a used one. The new quote was now $1500.

This is where the sh*t hit the fan: He got his hands on a used transmission from a "trusted supplier" and even though they "test the transmission before putting it in my hands" he went through four bad used transmissions before he even got the truck working. This entire time of going through crap used transmissions, he was extremly unresponsive to texts/calls/etc. And I knew he was purposely ignoring me because when I called him from another number he answered, and then he yelled at me that "If you want you can come take the unfinished truck away and YOU WILL PAY ME FOR MY LABOR" Because somehow, its my fault that he doesn't actually have a trusted supplier and keeps getting crappy parts and trying to fit them in.

So I remained in this state of anxiety, worry, should i take him to court, im gonna call the cops, this guys a dicbag, not responding to texts for weeks. Until finally, i texted him and he said he has it working. But somehow the new total was $1600.

At this point (2.5 months later) I was so sick of him so I just showed up, paid the 1600 and drove off. The car doesnt start in 'P', it only starts in 'N', but honestly I don't care.

May 22-August 5 is how long it took this "ASE certified over 40 years of experience" expert to replace a transmission. As one of the other honest reviewers said, if I sat down and watched paint dry it would have been quicker.

STAY AWAY FROM THIS VERBALLY ABUSIVE, DISHONEST CROOK

LR
louis r.
Gloucester, VA
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/05/2018
this guy is a oeice of work
bobby talks a good game.....a real slick talker .... self appointed expert on everything...... cost me over 7 grand to learn a lesion............ he fixed a lot of things that was not broken ...............did not fix what was broken..........my story is much longer than this ..........bottom line I had to scrap my vehicle for 200.oo when I got it back after 8 months ...If this guy was on the up and up he would have people lined up for his service..it is too many honest shops to have to deal with this guy.. buyer beware!!!!!!!!!!!!!

EH
E H.
Chesterfield, VA
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/29/2016
DON'T BE FOOLED BY THE (BACK IN THE DAY) POSITIVE REVIEWS.
Like the title says, don't look at the reviews from a few years back and be fooled. Notice there's nothing recent and its for a reason. He may have had mechanics at that time that were competent, but he isn't. This guy who is supposed to be ASE certified and knowledgeable on all vehicles not only took over a month on my vehicle, but it was returned with the same oil leaks and new faults. He had no receipts to show for his "new parts" he claimed to have gotten, but I saw plenty of silicone and sealant. He does not honor his warranty. Let me stress this to you, he takes a very, very long time. Watching paint dry would be less time consuming. It being ready by Friday, turned into it will be ready next week. Next week turned into weeks. When he got my car he had 2 other vehicles that had been there for 2 months. This is probably why his shop is closed. DO NOT go to this swindler, its definitely not worth the loss of time and aggravation. He tries to sound knowledgeable, but ends up sounding stupid. I made a stupid mistake for paying him. AVOID AT ALL COSTS.

EH
E H.
Chesterfield, VA
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/29/2016
DON'T BE FOOLED BY THE (BACK IN THE DAY) POSITIVE REVIEWS.
Like the title says, don't look at the reviews from a few years back and be fooled. Notice there's nothing recent and its for a reason. This guy who is suppose dto be ASE certified and knowledgeable on all vehicles not only took over a month on my vehicle, but it was returned with the same oil leaks and new faults. He had no receipts to show for his "new parts" he claimed to have gotten, but I saw plenty of silicone and sealant. He does not honor his warranty. Let me stress this to you, he takes a very, very long time. Watching paint dry would be less time consuming. It being ready by Friday, turned into it will be ready next week. Next week turned into weeks. When he got my car he had 2 other vehicles that had been there for 2 months. This is probably why his shop is closed. DO NOT go to this swindler, its definitely not worth the loss of time and aggravation. He tries to sound knowledgeable, but ends up sounding stupid. I made a stupid mistake for paying him. AVOID AT ALL COSTS.

CM
CARLTON M.
Powhatan, VA
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/31/2015
NOT AT THIS LOCATION
"ALL GOOD AUTOMOTIVE" OPERATES FROM THIS LOCATION

RW
ROBERT W.
Powhatan, VA
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/20/2015
DOES NOT OPERATE FROM THIS LOCATION
BOBBY OAKLEY HAS NOT OPERATED FROM THIS LOCATION FOR SEVERAL MONTHS. PLEASE CONTACT HIM AND GET HIS CORRECT ADDRESS. I CAN NOT RECOMMEND THIS BUSINESS TO A FRIEND SINCE IT IS NOT AT THIS LOCATION.

WH
William H.
VA
Dodge Neon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2012 Category: Service
William said the employee at the front desk did not have the best customer service. Overall he said this business did a good job on his vehicle.
This review was collected via phone interview by Customer Research Inc.

SS
Shirley S.
Powhatan, VA
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2012 Category: Service
Shirley said she thought her vehicle would have been returned sooner, but she chose not to elaborate. She would absolutely recommend this business to others.
This review was collected via phone interview by Customer Research Inc.

RR
Roy R.
VA
Mazda MX-5 Miata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2012 Category: Service
Roy said he has had no problems with this business. He said he is a repeat customer.
This review was collected via phone interview by Customer Research Inc.

HM
Hank M.
Powhatan, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018
Very knowledgeable and professional
I highly recommend Bobby and Camron to all. He took the time to explain in full detail what was needed and why. I price checked his estimate and it was more than competitive. His son Camron is so polite, you never hear a kid say yes and no sir anymore.

VR
Vivian R.
Richmond, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018
Very satisfied
I was told I needed and engine and was quoted more than double what my car was worth. Bobby fixed my engine for less than a third of the estimate. His final bill was even less than his original estimate. Thank you so much Bobby. I'll send everyone I your way. Oh and his son Camron is amazing. 15 years old and is the hardest working kid I've ever seen. No kid says yes and no ma'am anymore but Camron is so polite.

RK
Richard K.
Richmond, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018
Very satisfied
bobby always goes far beyond what's expected and his quality is unmatched. He explains it in detail so I always know what's wrong and what I'm paying for.

RR
Raymond R.
Gloucester, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2017
bobby is a snake in the grass
the only thing bobby is good at is ripping people off he talks a good game but when it comes to it the only thing he fixes is his pocket from the people he rips off please DONT DO BUSINESS WITH HIM i give bobby 5 stars not for his work but for the con man he is

CM
CARLTON M.
Powhatan, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2016
ALL GOOD AUTOMOTIVE OPERATES FROM THIS LOCATION
THIS LOCATION 3366 ANDERSON HIGHWAY, POWHATAN, VIRGINIA HAS BEEN THE HOME OF ALL GOOD AUTOMOTIVE SINCE FEBRUARY OF 2015. ALL GOOD AUTOMOTIVE IS AN EXCELLENT AUTOMOTIVE REPAIR SHOP AND HIGHLY RECOMMENDED.

ML
Mike L.
Powhatan, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2014
You can't find a better auto care center!!
I went to Bobby for the first time today. I am mad about one thing...that I did not find them sooner! Integrity, value, and pride in what he does...what else is there to say. Thank you Bobby

RR
Ryan R.
Powhatan, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2013
Very friendly
Very friendly staff and so accommodating .

BJ
bishop j.
Powhatan, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2013
Great
We had brake work done on our Infinity G35 about 6 months ago and were very pleased with the work. We were given a loaner car which we appreciated but it was quite dirty inside. My wife cleaned it inside(!) and then felt it was clean enough so her clothes would'nt be stained when she drove it. The steering wheel was grimey as well. We returned to replace a defective rear caliper a few days ago. They replaced it free of charge, a very good thing, but the loaner car was another interior mess- cookies crumbled on the rear seat, grimey seats and steering wheel. Also, the time quoted to do the work was a little optimistic. In general I believe the work done is excellent but the other things mentioned need attention. It would take very little time to clean up the interior of the loaners and if the time quoted to complete the repair was more accurate I would rate our experience at 4-5 stars.

JV
jardeeip v.
Powhatan, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2013
great
Bobby & Company were great. On time, on estimate, buttoned up completely. We were very pleased with the service. Worked with us on short notice. My aging ride has a new place to get renewed. Thanks Bobby.

KE
kristenmoore E.
Bollodingen, BE
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2013
GOOD SERVICE
I receieved good service on my pontiac at bobby oakley's will return if any issues come up in the future

EF
ejfromdc f.
Denison, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2013
All Was Good
Spoke with Audrey. Audrey said the vehicle was fixed and ready on the same day.