Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

78 Reviews

97% Would Recommend
Latest Review 1 day ago

Reviews


Verified Customer
Pukalani, HI
Acura TLX
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/14/2019
Bad Customer Service
Bad customer service been to them before they were fine but this last time was bad. They don’t care about customers they just want your money.
John S., General Manager from Acura of Maui responded on 03/15/2019

Aloha,

I am sorry about your last experience with our service department.  As the GM of the dealership, it is not our intention.  Our only is intention is to make sure your vehicle is safe and drivable on the roads.  We offer recommendations and make sure our clients are aware of the problems with their vehicles.  If there is something I can assist with, please give me a call and let me know what your concern is.


Mahalo,

John Streckenbein
General Manager
Acura of Maui
808-871-1234
john.streckenbein@acuraofmaui.com

JA
JERRY A.
Wailuku, HI
Acura RDX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2019
2017 Acura RDX
Service. Not to pleased with the the solution with the problem on Omura's ILX.

AD
ANTOINETTE D.
Makawao, HI
Acura MDX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/13/2019
A123 Service
Staff is great - loaner vehicle made it so I didn't have to miss appointments and when the car was done it was clean inside and out. My only issue is the cost. Over $400 is expensive for a routine service. I prefer bringing my vehicle to the dealership ~ I'm a loyal customer. When the same work is possible outside of the dealership for a fraction of the cost (nearly half) - it is difficult to justify continuing. Again the Staff is amazing! Robert and Maureen from the back - so pleasant and welcoming. I would recommend the service, with the exception that it is expensive nearly twice the cost.

Verified Customer
Wailuku, HI
Acura TLX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2019
Good service. Maybe a little.friendlier
Thanks

WM
WALTER M.
Wailuku, HI
Acura RDX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2019
Service for my Acura RDX
The employees from the service were very responsive to my needs, great job.

MA
MARY A.
Kihei, HI
Acura TSX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/14/2019
Service appointment for power steering
I requested a non-oem part because of the huge price difference from the oem part.
When that did not reduce the noise, the service manager advised me to switch to the oem part to be happy with the result. Unfortunately, I had to absorb he $900 price difference.
John S., General Manager from Acura of Maui responded on 03/15/2019

Aloha Mary,

Thank you for your review of our dealership.  We greeatly appreciate it, as it is a chance for us to improve for our future clients.  I appreciate your candor as well.  As with most non-OEM parts they are less expensive, mostly for the fact that they are not quite as good as OEM parts.  Same with different qualities of any product there of different price levels and such.  

Thank you again, and we look forward to your continued loyalty and service.


Mahalo,

John Streckenbein
General Manager
Acura of Maui
808-871-1234
john.streckenbein@acuraofmaui.com

GS
GREGORY S.
Kihei, HI
Acura TL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/02/2019
4
Competent, friendly and customer focused
John S., General Manager from Acura of Maui responded on 03/04/2019

Gregory,

Thank you very much for the kind words.  We appreciate your continued business.  


Mahalo,

John Streckenbein
General Manager
Acura of Maui
808-871-1234
john.streckenbein@acuraofmaui.com

TD
TERESA D.
Wailuku, HI
Acura RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019
Excellent service
Rob in the service dept. was very accommodating even though it was very busy. I had an emergency situation and my service was due as well he made it smooth and took right care of me and my situation. Great service dept.

DO
DANIEL O.
Kahului, HI
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019
Fantastic Experience - No Stress
I went in on the 4th of July to look at a 2016 Soul EV. Steve was very helpful and gave me all the information I needed and provided many options I could exhaust to get the car I wanted. I couldn't have had a better experience. Everyone who helped at the dealership was wonderful. The car is very clean and performs well. We visited many dealerships looking for a similar car. This dealership made you feel welcome and not pushed into anything. They made it such an easy and fun time to get into this car. Couldn't be more thankful.

RA
ROSE A.
Wailuku, HI
Acura RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019
Everybody is just so welcoming
I just wanna say thank you so much for Joe Mendoza for always there for us. His such helpful everytime. I thank him that even on his days off he still give sometime to reply or answer my calls and messages. Now I'm fully loving my car that I got 😉😉😉 I'm so inlove to it!! Thank you very much Joe and John to help us out. I cannot thankful enough. I'm just so happy right now. I'm so satisfied. Thanks again!!

JB
JAMES B.
Makawao, HI
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019
MDX service
As always the Acura of Maui team was excellent from start to finish. This is my 5th Acura and it is 100% due to the professionalism and customer service they bring to the table. The job was finished promptly and they were even able to make sure a got a loaner vehicle on short notice.

JT
JOHN MICHAEL T.
Lanai City, HI
Acura ILX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019
Satisfied Service
Twas nice giving us a loaner car . We did finish doing some errands that day .

Verified Customer
Wailuku, HI
Acura ILX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019
Excellent. Period.
Superior service. Love that my cars are always taken care of so well here. Always recommend their service department to others. No reason to go elsewhere - your cars are in excellent hands here.

JP
JULIANE P.
Kula, HI
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2019
The best customer service I’ve ever experienced.
I always receive the best customer service, they go above and beyond to satisfy their customers.

PT
PAUL T.
Kahului, HI
Acura RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2019
Great Cars, Great Service
This is our 7th purchase from Acura of Maui and we have never had anything but amazing service. Both the sales and service departments know how to take care of customers and always make you feel like you are the most important person in the building. We have never had anything other than routine service and one dead battery so we always recommend purchasing an Acura to everyone. Have looked at suv's from other premium car manufacturers, but Acura has better quality, less warranty issues and an overall better product.

SI
SCOTT I.
Kihei, HI
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019
Very Happy with Acura of Maui
Great experience!

NK
NIKKI K.
Kahului, HI
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019
Excellent customer service, friendly, clean showroom, no pressure salesmen
I got into my third Acura. Joe M. was my salesmen and provided excellent service and support in my decision making through the buying process. I told him what I was looking for and he made sure it happened. Everyone I came across throughout the showroom was VERY NICE, FRIENDLY and PROFESSIONAL!

I am super happy with my purchase; itʻs a beautiful car. Thank you so much for making this an easy process!

Verified Customer
Kihei, HI
Acura TLX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019
Workers are friendly
The workers are friendly, the place are well organize inside. My kids was comfortable in the waiting area with a lots of drinks and snacks.

JP
JULIE P.
Kahului, HI
Acura RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019
Fair pricing, good service.
Fair pricing, honest customer service.

Verified Customer
Wailuku, HI
Acura ILX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019
Very Happy with Customer Service
So easy to work with Service Department, very pleasant and helpful.

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