OTA Complete Auto Care Center


Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

873 Reviews

ReScore Reviews™ (1)

ReScore
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Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
100% Would Recommend
Latest Review about 7 hours ago
Steven M. ReScore Review on 10/24/2013
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Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
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Spoke with Joe. He said the owner, not just an employee, spent about 45 minutes looking over his vehicle with him. He offered different solutions. The vehicle might not be worth fixing in the long run. The owner was very helpful. Joe is completely satisfied.
Vehicle: Mercury Mystique
Category: Service
Service Date: 09/17/2013
Review Created: 10/09/2013
This review was collected via phone interview by Customer Research Inc.

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Spoke with Joe. He said this business was able to get him in right away without an appointment. They were good, but they were a little overpriced. He was given a high quote for an oil pan replacement he would need, but it was too much.
Vehicle: Mercury Mystique
Category: Service
Service Date: 09/17/2013
Review Created: 10/09/2013
This review was collected via phone interview by Customer Research Inc.
Jeff at OTA Complete Auto Care Center responded on 10/18/2013

Thanks steve for coming down to the shop & for understanding the error in our computer estimator.
Jeff,owner O.T.A. 

FLORENCE B. on 04/21/2018
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"First Time Satisfied Customer"
The brake estimate received, a few days prior to my repair, was exactly accurate. As a female customer I am particularly observant of the customer service and quotes I receive. I was satisfied with the time estimate to do the job (again accurate) and the courtesy of the staff at OTA Auto. I received a superior repair from a fair and honest shop and have no hesitation to highly recommend this business.
Vehicle: Nissan Rogue
Service Date: 04/20/2018
Review Created: 04/21/2018 05:03 PM
TIM G. on 04/15/2018
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"OTA rocks"
OTA really goes the extra mile for their customers. Whatever service they’re providing for me and my family, they are always finished in a timely manner. Always friendly, courteous and VERY professional.
Vehicle: Hyundai Ioniq Hybrid
Service Date: 04/14/2018
Review Created: 04/15/2018 05:55 AM
WALTER C. on 04/12/2018
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"Great service!!"
Awesome service! These guys are true professionals and will continue using them for all my car maintenance and repairs
Vehicle: Toyota Sequoia
Service Date: 04/11/2018
Review Created: 04/12/2018 05:19 AM
Jennifer V. on 04/05/2018
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"Trustworthy and Reliable"
OTA is amazing!! I went there upon the recommendation of a friend and had a $280 repair and 3 oil changes. My friend knows a lot of about cars and OTA's diagnosis was accurate and their price for parts was fantastic! The staff at OTA are friendly, reliable and trustworthy and the shop is neat, clean and welcoming. I recommend OTA without any reservation.
Service Date: 04/02/2018
Review Created: 04/05/2018 06:20 AM
JENNIFER V. on 04/03/2018
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"Awesome Business"
OTA is great! It is easy to get an appointment and they are trustworthy and reliable. Very fair pricing too!
Vehicle: Volvo S60
Service Date: 04/02/2018
Review Created: 04/03/2018 08:08 PM
MICHAEL P. on 03/26/2018
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"Wonderful service"
You guys get it done consistently and honestly.
Vehicle: Nissan Murano
Service Date: 03/24/2018
Review Created: 03/26/2018 08:44 AM
TIM G. on 03/25/2018
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"Pro service!"
I have always been treated with the utmost respect and professionalism from these folks. Very quick and reasonably priced at this shop.
Vehicle: Hyundai Elantra
Service Date: 03/24/2018
Review Created: 03/25/2018 01:25 PM
WALTER C. on 03/20/2018
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"Excellent service with attention to detail! "
First time customer who was very impressed with the way I was greeted and treated. More importantly, their quality of work is outstanding and they have a new customer who will give them work on the 3 cars we own. So glad I was referred here!
Vehicle: Acura RDX
Service Date: 03/20/2018
Review Created: 03/20/2018 10:01 PM
RUSS N. on 03/18/2018
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"Quick and reliable "
Service provided quickly and completely. No hassle and no up sales.
Vehicle: Toyota Prius
Service Date: 03/17/2018
Review Created: 03/18/2018 05:51 AM
MATHEW N. on 03/17/2018
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"great neighborhood shop!"
Friendly people, great service and always on top of my needs. I've been going for years and will continue.
Vehicle: Ford Mustang
Service Date: 03/15/2018
Review Created: 03/17/2018 08:48 AM
Bill F. on 03/13/2018
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" OTA is the best!! "
I am a 3rd generation forked river resident. I have been an OTA customer for at least the past 2 decades. There is no service center more honest, highly skilled, certified auto service center than OTA in lacey township and possibly ocean county. Whether you have an older card in need of repairs or a new(er) automobile In need of regular maintenance OTA is the place to go!!!!!
Service Date: 03/13/2018
Review Created: 03/13/2018 12:22 PM
Bill F. on 03/13/2018
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"OTA is the best auto service center!! "
I am a 3rd generation forked river resident. I have been an OTA customer for at least the past 2 decades. There is no service center more honest, highly skilled, certified auto service center than OTA in lacey township and possibly ocean county. Whether you have an older card in need of repairs or a new(er) automobile In need of regular maintenance OTA is the place to go!!!!!
Review Created: 03/13/2018 12:18 PM
JEFF M. on 03/11/2018
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"Excellent!!! "
I brought my Jeep in because it was unable to move forward. I spoke with Joe and reassured me they would have the problem resolved. Originally thought it was transmission related. Joe called me 24 hrs later and told me my Jeep was fixed and that it was the rear brake that was stuck. Costing 1000,s of dollars less. Thank for your professionalism. Job well done.
Vehicle: Jeep Wrangler
Service Date: 03/10/2018
Review Created: 03/11/2018 12:10 PM
RODNEY E. on 03/07/2018
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"Excellence"
Been going to Jeff at OTA for 20 plus years. Simply the best!!
Vehicle: Chevrolet S-10
Service Date: 03/06/2018
Review Created: 03/07/2018 01:19 PM
JIM P. on 03/05/2018
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"Staff and service"
I am always happy with the Service and Staff at OTA, very professional and knowledgeable.
The Staff goes over and above to make sure your vehicle in running in tip top shape.
I would highly recommend OTA to All!!!
Vehicle: Hyundai Sonata
Service Date: 03/03/2018
Review Created: 03/05/2018 05:57 AM
GARY B. on 03/05/2018
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"Excellent friendly service always "
Jeff and the gang always take great care of me and my car. Thanks again.
Vehicle: Jaguar X-TYPE
Service Date: 03/02/2018
Review Created: 03/05/2018 04:48 AM
PATRICIA K. on 02/20/2018
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"OTA's integrity in wanting to satisfy their customers, and providing excellant service"
Know that when I bring our cars to OTA that I can trust their service manager, Joe, to take good care of us, and oversee his team in keeping our cars running in tip top shape.
Vehicle: Honda CR-V
Service Date: 02/07/2018
Review Created: 02/20/2018 10:20 AM
MIKE D. on 02/17/2018
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"Great service "
Excellent service and even nicer people.
Vehicle: Honda Civic Si
Service Date: 02/17/2018
Review Created: 02/17/2018 07:40 PM
LINDA H. on 02/10/2018
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"Experienced and well knowledged mechanics"
You guys there are thorough and informative. You always accomadate scheduling and we believe your pricing is fair. Thank you for keeping us safe on the road.
Vehicle: Toyota Highlander
Service Date: 02/08/2018
Review Created: 02/10/2018 05:11 AM
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