Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

893 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
100% Would Recommend
Latest Review 2 days ago

Reviews


SM
Steven M.
New Jersey
Mercury Mystique
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10/09/2013 Category: Service
Spoke with Joe. He said the owner, not just an employee, spent about 45 minutes looking over his vehicle with him. He offered different solutions. The vehicle might not be worth fixing in the long run. The owner was very helpful. Joe is completely satisfied.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/09/2013 Category: Service
Spoke with Joe. He said this business was able to get him in right away without an appointment. They were good, but they were a little overpriced. He was given a high quote for an oil pan replacement he would need, but it was too much.
This review was collected via phone interview by Customer Research Inc.
Jeff from OTA Complete Auto Care Center responded on 10/18/2013

Thanks steve for coming down to the shop & for understanding the error in our computer estimator.
Jeff,owner O.T.A. 


LH
LENNY H.
Lanoka Harbor, NJ
Hyundai Sonata
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06/23/2018
Takes care of their customers.
Had car dropped off during weekend when closed due to engine troubles.Returned call first thing Mon morning when they received envelope and key from drop off slot, explained when and what they were going to check. Returned call with diagnosis very quick..Thank You Jeff and Joe..

JM
JEFF M.
Bayville, NJ
MINI Cooper Countryman
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06/23/2018
Knowledge of vehicles, cleanliness
Excellent place to take my car, am visiting from out of state. Thank you Joe and Jeff!

RR
RON R.
Toms River, NJ
Chevrolet Impala
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06/21/2018
Prompt and reliable service at a reasonable ;pricel.
OTA always gives me good service, great communication and fair ;pricing. They stand behind their work and do not "create" problems that are not really problems!!!!! This is the only independent shop I ever use.

BB
BRIAN B.
Bayville, NJ
Subaru Outback
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06/21/2018
Always good service
OTA has provided good customer service for us for several years, on several vehicles we owned. They never try to sell you anything unnecessary. The quality of the work is always the best.

EF
ED F.
Bayville, NJ
Toyota Tacoma
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018
Professional repairs at their best !
The crew at OTA have been servicing my 2002 Tacoma since the warranty expired 13 years ago and they always do a professional job for a reasonable price. This time, I was due for an oil change, and since the truck is 16 years old, Jeff suggested I replace the timing belt even though I still have low miles on the truck. I got a thorough rebuild of the front of my engine including a new coolant pump, belts, and hoses. The price was less than I expected, and the truck runs great.

MM
MAUREEN M.
Bayville, NJ
Hyundai Sonata
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06/16/2018
Awesoms as usual
Everyone here is extremely helpful. They do a great job they call you to let you know how much it's going to cost before they start the work and everyone is professional and courteous. I highly recommend this place always

GY
GREGORY Y.
Lanoka Harbor, NJ
Ford Ranger
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06/14/2018
Love these guys
Had a flat this morning! OTA had me back on the road quickly and for only $34

LK
LORRAINE K.
Forked River, NJ
Toyota Sequoia
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06/09/2018
Sequoia K
Joe & all at OTA always do what is best for you and your car!!!!

RE
RODNEY E.
Lanoka Harbor, NJ
Chevrolet S-10
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06/08/2018
Excellence
Jeff and Joe provided excellent service as always.

Anonymous avatar
Verified Customer
Lanoka Harbor, NJ
Ford F-150
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06/06/2018
They go the extra mile...
After having an issue with my dealership I took my truck to OTA. I had a major rattle sound and they were able to identify and remedy the issue at no charge (rocks in heat shield). They say you need to find a good mechanic and I’m happy that I have with OTA. I will not bring our vehicles anywhere else!

AG
ANGELO G.
Beachwood, NJ
Chevrolet Impala
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06/01/2018
OTA is the best
OTA bends over backwards to help people stay on the road, my hats off to Joe who keeps OTA running like a well oiled machine

SA
Sue A.
Lanoka Harbor, NJ
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05/30/2018
Always available
Always willing to help!!

SP
Sally P.
Forked River, NJ
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05/23/2018
Personal Touch
I want to thank Joe and the rest of OTA staff for personally reaching out to me regarding my son's spare tire. OTA called me directly and arranged for the truck to be brought in and everything was personally handled by Joe. I still love those guys.

SP
SALLY P.
Forked River, NJ
Dodge Dakota
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018
My sons truck
Someone put a spare tire on my son's truck and let him drive away without checking the tire ...it had a leak n tire was flat within an hour or so. This is the first time anything like this has happened to our vehicles in 14 years. Yikes! !

EB
EVELYN B.
Bayville, NJ
Subaru Outback (Natl)
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05/13/2018
Customer care
Had intended to drop my car off and come back for it, but plans changed at the last minute and I needed to wait for it. They rearranged their schedule and I was out in 30 minutes.

MS
Matt S.
Barnegat, NJ
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05/04/2018
76montecarlo
As always my experience was fantastic
service was prompt and efficient.
the cast is always courteous and professional.
Will see everyone soon

TG
TIM G.
Manahawkin, NJ
Hyundai Elantra
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05/01/2018
Awesome!
Quick, courteous and professional. Thanks again!

PH
PAUL H.
Forked River, NJ
Mercury Mountaineer
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04/27/2018
Paul
I can always count on OTA to get my car repaired in good time and done properly. They have always been honest with me.

RS
RON S.
Forked River, NJ
Lexus ES 300
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04/25/2018
COMPLETE HAPPINESS WHEN YOU GET YOUR VEHICLE BACK !!! HONESTY IS THEIR EXISTENCE FOR LONGEVITY !
FEEL FREE TO ACCEPT THEIR EXPERTISE ! A BREATH OF FRESH AIR !!!!!!!