OTA Complete Auto Care Center


Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

873 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
100% Would Recommend
Latest Review 1 day ago
GIL A. on 10/20/2017
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"headlights"
We were disappointed that the new headlights we had installed were not properly aligned. We feel that is a basic component of the installation.
Not the standard of quality we are used to receiving from OTA.
Vehicle: Dodge Caravan
Service Date: 09/22/2017
Review Created: 10/20/2017 06:24 AM
Mike V. on 08/16/2017
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Quality repairs except price change after the vehicle was dropped off"
Very professional. I have been bringing my 6 vehicles there for years. Previous last two times. They changed the price after quoting me. I'm a business owner. This would never fly in my business. Just be aware of this
Service Date: 08/16/2017
Review Created: 08/16/2017 07:09 AM
Steven M. ReScore Review on 10/24/2013
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Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Joe. He said the owner, not just an employee, spent about 45 minutes looking over his vehicle with him. He offered different solutions. The vehicle might not be worth fixing in the long run. The owner was very helpful. Joe is completely satisfied.
Vehicle: Mercury Mystique
Category: Service
Service Date: 09/17/2013
Review Created: 10/09/2013
This review was collected via phone interview by Customer Research Inc.

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Spoke with Joe. He said this business was able to get him in right away without an appointment. They were good, but they were a little overpriced. He was given a high quote for an oil pan replacement he would need, but it was too much.
Vehicle: Mercury Mystique
Category: Service
Service Date: 09/17/2013
Review Created: 10/09/2013
This review was collected via phone interview by Customer Research Inc.
Jeff at OTA Complete Auto Care Center responded on 10/18/2013

Thanks steve for coming down to the shop & for understanding the error in our computer estimator.
Jeff,owner O.T.A. 

Bill F. on 03/13/2018
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
" OTA is the best!! "
I am a 3rd generation forked river resident. I have been an OTA customer for at least the past 2 decades. There is no service center more honest, highly skilled, certified auto service center than OTA in lacey township and possibly ocean county. Whether you have an older card in need of repairs or a new(er) automobile In need of regular maintenance OTA is the place to go!!!!!
Service Date: 03/13/2018
Review Created: 03/13/2018 12:22 PM
JAY A. on 01/15/2018
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"Very onus "
OTA gives you an estimate, it they find more wrong, they will call with a revised bill and then you can decide on the extra work or not.
Vehicle: Toyota Camry
Service Date: 01/12/2018
Review Created: 01/15/2018 11:18 AM
STEVE S. on 06/26/2017
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"honesty, fainess and the job done right"
always good, always good.
Vehicle: Chevrolet Equinox
Service Date: 06/24/2017
Review Created: 06/26/2017 03:29 PM
JAY A. on 04/26/2017
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"They do what they say, and at the price they quoted"
Took care of all the problems with the car.
Vehicle: Toyota Camry
Service Date: 04/12/2017
Review Created: 04/26/2017 09:46 AM
GERI F. on 02/17/2017
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"Always helpful and courteous"
Prompt service.
Vehicle: Jeep Grand Cherokee
Service Date: 02/08/2017
Review Created: 02/17/2017 06:30 AM
ED F. on 01/28/2017
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"Always dependable"
Nice to work with honest dependable business.
Vehicle: Toyota Tacoma
Service Date: 01/26/2017
Review Created: 01/28/2017 07:37 AM
GERI F. on 09/28/2016
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"All employees are very helpful and accommodating."
Great service
Vehicle: Jeep Grand Cherokee
Service Date: 09/07/2016
Review Created: 09/28/2016 01:23 PM
MICHAEL M. on 07/12/2016
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"Close and conscientious and friendly and fair."
I still have a noise in the front on the left side it sounds when I start my car or shut it off. It sounds like a clank or a thug like something may be loose or moving. Mostly it's when I first start it but happens randomly.
Vehicle: Jeep Grand Cherokee
Service Date: 06/25/2016
Review Created: 07/12/2016 10:22 AM
STEVEN I. on 07/02/2016
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"Great ownership and service managerJoe Hentjes"
Great work on my car as always
Vehicle: Lexus GS 300
Service Date: 06/29/2016
Review Created: 07/02/2016 12:01 PM
GERI F. on 06/02/2016
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"Courtrous service"
Timely manner
Vehicle: Jeep Grand Cherokee
Service Date: 05/14/2016
Review Created: 06/02/2016 04:17 AM
PAUL H. on 04/10/2016
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"Good place to go."
Each time I've gone to have some work done, they are polite, fast and clean. The work is always done properly. The cost is much lower then the dealer and I believe better then the dealer.
Vehicle: Mercury Mountaineer
Service Date: 04/07/2016
Review Created: 04/10/2016 05:40 AM
NICK K. on 12/14/2015
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"Great Service"
I mostly repair my own car but If I can't or don't feel like it, my car goes to OTA. Clean Shop, honest folks, and they give you repair options (OEM, aftermarket, salvage yard). They will also install your own provided parts, some garages won't do that. Always had a good experience.
Vehicle: Mitsubishi Outlander Sport
Service Date: 11/13/2015
Review Created: 12/14/2015 07:01 PM
PAUL H. on 11/20/2015
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"Great job"
Service was performed quickly. Staff was polite and helpful.
Vehicle: Mercury Mountaineer
Service Date: 11/18/2015
Review Created: 11/20/2015 05:49 AM
CRAIG G. on 10/01/2015
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"friendly-give cost before doing work"
always satisfied with work done on my vehicles
Vehicle: Dodge Pickup
Service Date: 09/29/2015
Review Created: 10/01/2015 12:12 PM
RALPH EDGER V. on 09/16/2015
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"Fast quick service "
Love coming to OTA. But very disappointed this time that they didn't tell I needed a new air filter till I was paying my bill. Felt they should have mentioned it while they were working on it.
Vehicle: Ford Excursion
Service Date: 09/15/2015
Review Created: 09/16/2015 08:26 AM
KARYL M. on 08/21/2015
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"Pleasant to deal with And reasonably priced"
i had a lot of work done on my 2011 Kia Optima, so they had to keep my car for over a day. However, they completed the job and it didn't break the bank. My only complaint is that after over 24 hours, I had to call them to find out the status of the repairs. In the end I was very satisfied with their work!
Vehicle: Kia Optima
Service Date: 08/19/2015
Review Created: 08/21/2015 07:24 AM
PAUL H. on 07/20/2015
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"Great Service"
They were able to repair my car quickly.
Vehicle: Mercury Mountaineer
Service Date: 07/18/2015
Review Created: 07/20/2015 02:32 PM
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