Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

904 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
100% Would Recommend
Latest Review 1 day ago

Reviews


GA
GIL A.
Pine Beach, NJ
Dodge Caravan
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/20/2017
headlights
We were disappointed that the new headlights we had installed were not properly aligned. We feel that is a basic component of the installation.
Not the standard of quality we are used to receiving from OTA.

MV
Mike V.
Forked River, NJ
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/16/2017
Quality repairs except price change after the vehicle was dropped off
Very professional. I have been bringing my 6 vehicles there for years. Previous last two times. They changed the price after quoting me. I'm a business owner. This would never fly in my business. Just be aware of this

SM
Steven M.
New Jersey
Mercury Mystique
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2013 Category: Service
Spoke with Joe. He said the owner, not just an employee, spent about 45 minutes looking over his vehicle with him. He offered different solutions. The vehicle might not be worth fixing in the long run. The owner was very helpful. Joe is completely satisfied.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/09/2013 Category: Service
Spoke with Joe. He said this business was able to get him in right away without an appointment. They were good, but they were a little overpriced. He was given a high quote for an oil pan replacement he would need, but it was too much.
This review was collected via phone interview by Customer Research Inc.
Jeff from OTA Complete Auto Care Center responded on 10/18/2013

Thanks steve for coming down to the shop & for understanding the error in our computer estimator.
Jeff,owner O.T.A. 


PH
PAUL H.
Forked River, NJ
Mercury Mountaineer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/05/2018
Paul
OTA has always provided me with quality service.

SP
SALLY P.
Forked River, NJ
Dodge Dakota
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018
My sons truck
Someone put a spare tire on my son's truck and let him drive away without checking the tire ...it had a leak n tire was flat within an hour or so. This is the first time anything like this has happened to our vehicles in 14 years. Yikes! !

BF
Bill F.
Forked River, NJ
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2018
OTA is the best!!
I am a 3rd generation forked river resident. I have been an OTA customer for at least the past 2 decades. There is no service center more honest, highly skilled, certified auto service center than OTA in lacey township and possibly ocean county. Whether you have an older card in need of repairs or a new(er) automobile In need of regular maintenance OTA is the place to go!!!!!

JA
JAY A.
Bayville, NJ
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2018
Very onus
OTA gives you an estimate, it they find more wrong, they will call with a revised bill and then you can decide on the extra work or not.

SS
STEVE S.
Waretown, NJ
Chevrolet Equinox
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/26/2017
honesty, fainess and the job done right
always good, always good.

JA
JAY A.
Bayville, NJ
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2017
They do what they say, and at the price they quoted
Took care of all the problems with the car.

GF
GERI F.
Lanoka Harbor, NJ
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/17/2017
Always helpful and courteous
Prompt service.

EF
ED F.
Bayville, NJ
Toyota Tacoma
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/28/2017
Always dependable
Nice to work with honest dependable business.

GF
GERI F.
Lanoka Harbor, NJ
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/28/2016
All employees are very helpful and accommodating.
Great service

MM
MICHAEL M.
Forked River, NJ
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2016
Close and conscientious and friendly and fair.
I still have a noise in the front on the left side it sounds when I start my car or shut it off. It sounds like a clank or a thug like something may be loose or moving. Mostly it's when I first start it but happens randomly.

SI
STEVEN I.
Lakewood, NJ
Lexus GS 300
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/02/2016
Great ownership and service managerJoe Hentjes
Great work on my car as always

GF
GERI F.
Lanoka Harbor, NJ
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/02/2016
Courtrous service
Timely manner

PH
PAUL H.
Forked River, NJ
Mercury Mountaineer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/10/2016
Good place to go.
Each time I've gone to have some work done, they are polite, fast and clean. The work is always done properly. The cost is much lower then the dealer and I believe better then the dealer.

NK
NICK K.
Forked River, NJ
Mitsubishi Outlander Sport
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2015
Great Service
I mostly repair my own car but If I can't or don't feel like it, my car goes to OTA. Clean Shop, honest folks, and they give you repair options (OEM, aftermarket, salvage yard). They will also install your own provided parts, some garages won't do that. Always had a good experience.

PH
PAUL H.
Forked River, NJ
Mercury Mountaineer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2015
Great job
Service was performed quickly. Staff was polite and helpful.

CG
CRAIG G.
Forked River, NJ
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/01/2015
friendly-give cost before doing work
always satisfied with work done on my vehicles

RV
RALPH EDGER V.
Forked River, NJ
Ford Excursion
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/16/2015
Fast quick service
Love coming to OTA. But very disappointed this time that they didn't tell I needed a new air filter till I was paying my bill. Felt they should have mentioned it while they were working on it.