Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

30 Reviews

97% Would Recommend
Latest Review 7 days ago

Reviews


WL
Wendy L.
Omaha, NE
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Wendy said the service provided by this business was very good and priced decent.
This review was collected via phone interview by Customer Research Inc.

KB
Karen B.
Omaha, NE
Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/09/2019
Tried to sell me stuff I didn’t need.
Gave me an estimate of $3000 to repair my car. I took it elsewhere and paid $900 to repair it. They tried to sell me spark plugs, fuel induction system and and oil system cleaning that I DID NOT need. And as a female who doesn’t know a lot about cars, they lost my trust. I won’t go back. I had been a Gateway customer since 2013.

SM
SUZANNE M.
Papillion, NE
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2019
Auto service
My first time using Gateway's service was a simple oil change. My former repair shop closed and one of its mechanics moved to Gateway. It was a good experience; quiet and timely. I limited my rating to 4 stars only because they don't take the NAPA card which I use for significant repairs. For oil changes, it'll work but for times when I need majors repairs, I'll have to find another repair shop.
Alex R., Digital Lead from Gateway Auto responded on 07/05/2019

Hi Suzanne,

Thank you for the feedback! We are glad to have you as a new customer. We actually will be able to take NAPA cards by the end of July as we are currently joining the Synchrony financing network.

We've had multiple customers like yourself ask about the use of the NAPA or Synchrony card, so we're making sure to do just that so we can take care of our customers using the program!  

Ben Toscano

Owner
402-932-0500

Verified Customer
La Vista, NE
Honda Ridgeline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019
Always great job
I appreciate the attention to detail. With a quick turnaround.

MF
MYRNA F.
Omaha, NE
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2019
Friendly honest service & welcoming front area.
Great friendly service.

JH
Jerrie H.
Omaha, NE
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019
Service was excellent and brushing the kitties was wonderful
Service was excellent place is very clean my car came back very clean was my first time there and I was impressed

MS
Madilynn S.
Springfield, NE
Dodge Stratus Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Madilynn said that the staff is very nice. She mentioned that the service was completed correctly.
This review was collected via phone interview by Customer Research Inc.

KP
Kelly P.
Omaha, NE
Lincoln MKX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019
Love the honesty and service!
Dave is great to work with. Honest and kind. Thankful to have a place that I can trust to take care of my cars.

CC
Carl C.
Papillion, NE
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Carl said this business goes above and beyond. He has been there before. They are fantastic people. He has gone there for about 3 years. He stopped in and they took him home because he needed work done on his vehicle. They are pretty accurate with their estimates. He appreciates when he calls they get him in as quick as they can. If they can't, they let him know. He added there is nothing nasty he can say about them, that this is a special facility to him because their type of service is hard to come by today.
This review was collected via phone interview by Customer Research Inc.

CC
Carl C.
Papillion, NE
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Carl said this business goes above and beyond. He has been there before. They are fantastic people. He has gone there for about 3 years. He stopped in and they took him home because he needed work done on his vehicle. They are pretty accurate with their estimates. He appreciates when he calls they get him in as quick as they can. If they can't, they let him know. He added there is nothing nasty he can say about them, that this is a special facility to him because their type of service is hard to come by today.
This review was collected via phone interview by Customer Research Inc.

DS
Don S.
Omaha, NE
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Don said they did a really good job and his vehicle looks great.
This review was collected via phone interview by Customer Research Inc.

CW
Cory W.
Omaha, NE
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Cory said the business communicated well and did everything they were supposed to do.
This review was collected via phone interview by Customer Research Inc.

TV
Tom V.
Omaha, NE
Nissan Frontier 2WD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Tom said that he has been with the place for 20 years.
This review was collected via phone interview by Customer Research Inc.

TB
Ted B.
Lincoln, NE
Volkswagen Jetta
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/09/2019 Category: Service
Ted said he had good service, a little pricey but all was good.
This review was collected via phone interview by Customer Research Inc.

PB
Peggy B.
Omaha, NE
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019
Friendly, honest and convenient
Trustworthy

MD
Michelle D.
Nebraska
Nissan JUKE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Michelle said the business did a good job detailing her vehicle. She is pleased with the results.
This review was collected via phone interview by Customer Research Inc.

BG
Bob G.
La Vista, NE
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Bob said they are honest and they do a very thorough job.
This review was collected via phone interview by Customer Research Inc.

RP
Richard P.
Omaha, NE
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Richard said he bought a vehicle from them and had work done there. He loves his new vehicle and the work they did for him.
This review was collected via phone interview by Customer Research Inc.

MO
Marie O.
Omaha, NE
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Marie said the service was good.
This review was collected via phone interview by Customer Research Inc.

KM
Karen M.
La Vista, NE
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019
Best place
They do a great job and don’t rip you off.

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