Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

514 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
100% Would Recommend
Latest Review 7 days ago

Reviews


DS
Dakota S.
Minneapolis, MN
Dodge Grand Caravan
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Overall Rating 1/5rating 1rating 1rating 1rating 1
10/24/2014 Category: Service
Dakota said this business tried to charge him 20 times more than it was needed for the work being done. He went to another business and they told him that it should only cost about $100 to $200. This business was trying to charge him $900 and he was not ok with this. He would not go back to them or recommend them for any crank or chrome services. He would recommend them however for tire rotations.
This review was collected via phone interview by Customer Research Inc.
Matt R. from Mankato Crank And Chrome responded on 10/28/2014

I don't know who the "other business" is but there must have been some type of communication barrier between you and I or you and the "other business".  What you are stating is over exaggerated if not impossible.  We are always very clear about what is needed and what can wait.  Nobody at our shop "tried to charge" you anything.  What we gave you was a list of recommendations and an itemized cost estimate for the repairs using the best parts available. No customer is pressured or obligated to buy anything.  You can call us anytime or pick up a copy of the written estimate so you can get more specific information.  I apologize if me or my staff failed to deliver the information in a manner you can digest.  I've posted the vehicle concerns and recommendations below.  

CUSTOMER CONCERN:  Vehicle is overheating and leaking coolant, steam from under hood, big puddles under car, check engine light is on.

DIAGNOSIS:  Found crack in left radiator tank, Very low coolant level.
NOTES:  Recommend replacing radiator along with other affected (potentially damaged from overheat) components.  Upper radiator hose should be replaced at same time due to condition and the opportunity to combine job with radiator replacement and reduce future labor cost.  

Parts: 

-Radiator
-Upper radiator hose
-Thermostat & Gasket
-Coolant

Labor:

Remove & Replace Radiator, Thermostat, Upper Radiator Hose, Reverse flush cooling system,  Cooling system pressure test.

Parts & Labor: $898.56  Includes: Tax, shop supplies & all aplicable fees.

Total Labor: $510.29
Total Parts: $363.64 





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Tony R.
Minnesota
Chevrolet Silverado
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2016 Category: Service
Tony said he was very satisfied with the business.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/26/2016 Category: Service
Tony said he took his vehicle in because he was experiencing a noise. They told him they fixed it, but the noise is still there.
This review was collected via phone interview by Customer Research Inc.
Matt R. from Mankato Crank And Chrome responded on 02/08/2016

Hi Tony, you did not approve any of the work necessary to fix the noise. You had us look it over and give you estimates for the repair which we did in writing.  We replaced your fuel filter to prevent the noise from getting worse (fuel pump was buzzing because of a restricted fuel filter).  If you check your invoice, stapled to it will be six different estimates for the repairs necessary to remedy your concern.  You and I went over this before but if you feel there are still unanswered questions, feel free to call me anytime.  Ask for Matt.  Thank you for the feedback and I hope we can help you in the future.


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Tu T.
GMC Jimmy
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/25/2013 Category: Service
Tu said they did some work. It seemed good and he drove the vehicle out of the parking lot, but he had to come back. He stated that they needed to do more work.
This review was collected via phone interview by Customer Research Inc.
Matt R. from Mankato Crank And Chrome responded on 06/07/2013
I apologize we were unable to give you a five star experience. It seems there may have been some communication barriers. We gave two options for the repair. Option 1 - Replace wheel hub assembles to correct the weak speed sensor signal. Option 2 - Attempt to salvage wheel hub assemblies by removing speed sensors and clean away the corrosion buildup that causes this issue. The latter works about half of the time. But, if it works it can save over $500 in parts. You seemed very enthusiastic about the lesser expensive fix even with no guarantee it would work. We then followed your request. The result was an improvement of symptoms to the point of no fail even after several miles of test driving. Luck would have it, problem resurfaces after you pick up the vehicle. I believe we went wrong by putting option 2 on the table and should have only recommended new hub assemblies. Sometimes our attempts to give customers better value can backfire. Though you can be assured if it was something more critical to the safety or reliability of the vehicle we ONLY recommend the best fix or none at all. We value your business and wish to continue to serve you in the future. We appreciate and will use all feedback, whether good or bad, to help shape the way we do business. I believe the fact that we put our customer followup feedback out for the world to see whether good or bad is a testament to our commitment to quality. I am very happy to see that you recommend us to others. Thank you very much for your business and your feedback and we hope to serve you in the future. -Matt Raker, Owner

DK
Duane K.
Oldsmobile Alero
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/29/2013 Category: Service
Duane said this business is one of the most honest mechanical places he has been to. He had to replace the brake house shortly after purchasing his vehicle. He had noticed a crack in the serpentine belt.
This review was collected via phone interview by Customer Research Inc.

JS
Joe S.
Chevrolet Equinox
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/06/2012 Category: Service
Joe said his overall experience was alright.
This review was collected via phone interview by Customer Research Inc.

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Chuck L.
North Mankato, MN
GMC Sierra 1500
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2017 Category: Service
Chuck said the business was very nice and friendly. Though the service took a little bit longer than he would have liked.
This review was collected via phone interview by Customer Research Inc.

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Nick R.
Mankato, MN
Toyota Celica
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/26/2017 Category: Service
Nick said it took a week for this business to complete the service. They were good.
This review was collected via phone interview by Customer Research Inc.

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Brenda V.
North Mankato, MN
Dodge Grand Caravan
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2017 Category: Service
Brenda said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

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David S.
Mankato, MN
Pontiac Bonneville
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/25/2017 Category: Service
David said this business did a pretty good job on his vehicle and they gave him a good price.
This review was collected via phone interview by Customer Research Inc.

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Andre M.
Mankato, MN
Hyundai Accent
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/17/2017 Category: Service
Andre said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

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Alexandria T.
Mankato, MN
Infiniti J30
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/30/2016 Category: Service
Alexandria said they did a pretty good job.
This review was collected via phone interview by Customer Research Inc.

MR
Michael R.
South Milwaukee, WI
Chevrolet Silverado
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2016 Category: Service
Michael said he is satisfied with this business, but was set back a bit by something they did.
This review was collected via phone interview by Customer Research Inc.

DG
Dan G.
Nicollet, MN
Ford Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/28/2016
A company of nice people.
I really appreciated that they could drop me off at work in the morning and have been a nice company to work with

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Sarah S.
North Mankato, MN
Ford Focus
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/25/2015 Category: Service
Spoke with Sarah's husband. He said the service provided by this business was good. He was pleased with his overall experience.
This review was collected via phone interview by Customer Research Inc.

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Michael O.
Good Thunder, MN
Chevrolet Forward Control
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/29/2015 Category: Service
Michael said this business provided friendly and knowledgeable service.
This review was collected via phone interview by Customer Research Inc.

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Tom A.
Minneapolis, MN
Chevrolet Tahoe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2015
Tahoe
Thanks for a great service experience. For us the only problem was the distance. Made up for by a quality job.

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Kent And Dawn W.
Mankato, MN
Honda Odyssey
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2015 Category: Service
Kent said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

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April F.
Mankato, MN
Honda Pilot
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2015 Category: Service
April said this business provided great service. She said she felt she was charged too much for her oil change.
This review was collected via phone interview by Customer Research Inc.

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Dylan D.
North Mankato, MN
Toyota Camry
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/26/2015 Category: Service
Dylan said this businesses oil change was overpriced. It is higher than a chain business but this business was more personable and friendly.
This review was collected via phone interview by Customer Research Inc.

AA
Aaron A.
North Mankato, MN
Saturn Ion 2
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2015 Category: Service
Aaron said the business did what they needed to do and called him before they performed any other work. They were very good overall.
This review was collected via phone interview by Customer Research Inc.

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