Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

514 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
100% Would Recommend
Latest Review 12 days ago

Reviews


TR
Tony R.
Minnesota
Chevrolet Silverado
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2016 Category: Service
Tony said he was very satisfied with the business.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/26/2016 Category: Service
Tony said he took his vehicle in because he was experiencing a noise. They told him they fixed it, but the noise is still there.
This review was collected via phone interview by Customer Research Inc.
Matt R. from Mankato Crank And Chrome responded on 02/08/2016

Hi Tony, you did not approve any of the work necessary to fix the noise. You had us look it over and give you estimates for the repair which we did in writing.  We replaced your fuel filter to prevent the noise from getting worse (fuel pump was buzzing because of a restricted fuel filter).  If you check your invoice, stapled to it will be six different estimates for the repairs necessary to remedy your concern.  You and I went over this before but if you feel there are still unanswered questions, feel free to call me anytime.  Ask for Matt.  Thank you for the feedback and I hope we can help you in the future.


DS
Dakota S.
Minneapolis, MN
Dodge Grand Caravan
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Overall Rating 1/5rating 1rating 1rating 1rating 1
10/24/2014 Category: Service
Dakota said this business tried to charge him 20 times more than it was needed for the work being done. He went to another business and they told him that it should only cost about $100 to $200. This business was trying to charge him $900 and he was not ok with this. He would not go back to them or recommend them for any crank or chrome services. He would recommend them however for tire rotations.
This review was collected via phone interview by Customer Research Inc.
Matt R. from Mankato Crank And Chrome responded on 10/28/2014

I don't know who the "other business" is but there must have been some type of communication barrier between you and I or you and the "other business".  What you are stating is over exaggerated if not impossible.  We are always very clear about what is needed and what can wait.  Nobody at our shop "tried to charge" you anything.  What we gave you was a list of recommendations and an itemized cost estimate for the repairs using the best parts available. No customer is pressured or obligated to buy anything.  You can call us anytime or pick up a copy of the written estimate so you can get more specific information.  I apologize if me or my staff failed to deliver the information in a manner you can digest.  I've posted the vehicle concerns and recommendations below.  

CUSTOMER CONCERN:  Vehicle is overheating and leaking coolant, steam from under hood, big puddles under car, check engine light is on.

DIAGNOSIS:  Found crack in left radiator tank, Very low coolant level.
NOTES:  Recommend replacing radiator along with other affected (potentially damaged from overheat) components.  Upper radiator hose should be replaced at same time due to condition and the opportunity to combine job with radiator replacement and reduce future labor cost.  

Parts: 

-Radiator
-Upper radiator hose
-Thermostat & Gasket
-Coolant

Labor:

Remove & Replace Radiator, Thermostat, Upper Radiator Hose, Reverse flush cooling system,  Cooling system pressure test.

Parts & Labor: $898.56  Includes: Tax, shop supplies & all aplicable fees.

Total Labor: $510.29
Total Parts: $363.64 





CP
Craig P.
North Mankato, MN
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Craig said the staff were courteous. They did the work according to what they diagnosed before hand. They did a good job.
This review was collected via phone interview by Customer Research Inc.

JM
Jessica M.
North Mankato, MN
Nissan Rogue
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Jessica said the employees were down to earth. They kept her informed during her service. They provided her service transportation. She had a good experience.
This review was collected via phone interview by Customer Research Inc.

TJ
Tj J.
Mankato, MN
BMW 5 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
TJ Jeannette said they did a really great job.
This review was collected via phone interview by Customer Research Inc.

BF
Bert and Beth F.
Garden City, MN
Buick LeSabre
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018
Service at Crank and Chrome
Always a great experience dealing with the folks at Crank and Chrome. The communicate about pricing, parts, options. etc. Great service and always with a smile. Very fair pricing.
Love the candy treat and note when I get my car back.

TH
Tony H.
Kasson, MN
Mazda Protege
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Tony said the facility is thorough in what needs to be done in a newer vehicle, but his vehicle is older and their recommendations did not fit what he was looking for. He stated it is a good facility, though.
This review was collected via phone interview by Customer Research Inc.

GW
Gerron W.
Mankato, MN
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Gerron said he was satisfied with the service the business provided.
This review was collected via phone interview by Customer Research Inc.

SS
Sean S.
North Mankato, MN
Dodge Charger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Sean said he got good customer service.
This review was collected via phone interview by Customer Research Inc.

AW
Alexis W.
Mankato, MN
Chevrolet Cobalt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2018 Category: Service
Alexis said the staff were very friendly, honest, that they prioritized what needed to be done at that time, and what services could wait. She said that overall, her experience at the business was great.
This review was collected via phone interview by Customer Research Inc.

SO
Stacy O.
Mankato, MN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018
Brake Work
Just had some brake work and strut work done. MCC was awesome!! Kept me up to date during the whole process. Great people, great service!!! Well done guys!!!

MD
Matt and Jessica D.
North Mankato, MN
GMC Acadia
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018
Top Notch Service!!
Always impressed with the great service provided at MCC!!

DA
Doug A.
Minnesota
Dodge Durango
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2018 Category: Service
Doug said the business is quick.
This review was collected via phone interview by Customer Research Inc.

MF
Michelle F.
Waseca, MN
Saturn Outlook
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2018 Category: Service
Michelle said the business is very nice.
This review was collected via phone interview by Customer Research Inc.

MG
Miranda g.
Minnesota
Ford Fiesta
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2018 Category: Service
Miranda said the business has good personnel. They explained their work well.
This review was collected via phone interview by Customer Research Inc.

DA
David A.
North Mankato, MN
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Service
David said the business was very friendly and informative.
This review was collected via phone interview by Customer Research Inc.

JB
JAMES B.
Nissan 350Z
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2018
New to town and MCC Looked like a good place!
Happy with he work, they also did a complete review of my car, found many things that needed attention (ug, more then I wanted!). Stayed in touch with me through the process and answered the calls when I came asking.
Good friendly people :)
Thanks!!!

MJ
Michael J.
North Mankato, MN
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2017 Category: Service
Michael said the staff was very personable, and the work was done well. He was happy with the experience.
This review was collected via phone interview by Customer Research Inc.

JN
Joseph N.
Mankato, MN
GMC Canyon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2017 Category: Service
Joseph said they did a good job. His vehicle is working pretty good.
This review was collected via phone interview by Customer Research Inc.

JB
John B.
Mankato, MN
Toyota Sienna
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2017 Category: Service
John said the business was friendly and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

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