Mankato Crank And Chrome


Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

502 Reviews

ReScore Reviews™ (1)

ReScore
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Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
100% Would Recommend
Latest Review 2 days ago
Tony R. ReScore Review on 02/14/2016
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Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
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Tony said he was very satisfied with the business.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 01/22/2016
Review Created: 01/26/2016
This review was collected via phone interview by Customer Research Inc.

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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Tony said he took his vehicle in because he was experiencing a noise. They told him they fixed it, but the noise is still there.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 01/22/2016
Review Created: 01/26/2016
This review was collected via phone interview by Customer Research Inc.
Matt R. at Mankato Crank And Chrome responded on 02/08/2016

Hi Tony, you did not approve any of the work necessary to fix the noise. You had us look it over and give you estimates for the repair which we did in writing.  We replaced your fuel filter to prevent the noise from getting worse (fuel pump was buzzing because of a restricted fuel filter).  If you check your invoice, stapled to it will be six different estimates for the repairs necessary to remedy your concern.  You and I went over this before but if you feel there are still unanswered questions, feel free to call me anytime.  Ask for Matt.  Thank you for the feedback and I hope we can help you in the future.

Dakota S. on 10/24/2014
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Dakota said this business tried to charge him 20 times more than it was needed for the work being done. He went to another business and they told him that it should only cost about $100 to $200. This business was trying to charge him $900 and he was not ok with this. He would not go back to them or recommend them for any crank or chrome services. He would recommend them however for tire rotations.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 10/17/2014
Review Created: 10/24/2014
This review was collected via phone interview by Customer Research Inc.
Matt R. at Mankato Crank And Chrome responded on 10/28/2014

I don't know who the "other business" is but there must have been some type of communication barrier between you and I or you and the "other business".  What you are stating is over exaggerated if not impossible.  We are always very clear about what is needed and what can wait.  Nobody at our shop "tried to charge" you anything.  What we gave you was a list of recommendations and an itemized cost estimate for the repairs using the best parts available. No customer is pressured or obligated to buy anything.  You can call us anytime or pick up a copy of the written estimate so you can get more specific information.  I apologize if me or my staff failed to deliver the information in a manner you can digest.  I've posted the vehicle concerns and recommendations below.  

CUSTOMER CONCERN:  Vehicle is overheating and leaking coolant, steam from under hood, big puddles under car, check engine light is on.

DIAGNOSIS:  Found crack in left radiator tank, Very low coolant level.
NOTES:  Recommend replacing radiator along with other affected (potentially damaged from overheat) components.  Upper radiator hose should be replaced at same time due to condition and the opportunity to combine job with radiator replacement and reduce future labor cost.  

Parts: 

-Radiator
-Upper radiator hose
-Thermostat & Gasket
-Coolant

Labor:

Remove & Replace Radiator, Thermostat, Upper Radiator Hose, Reverse flush cooling system,  Cooling system pressure test.

Parts & Labor: $898.56  Includes: Tax, shop supplies & all aplicable fees.

Total Labor: $510.29
Total Parts: $363.64 




Michelle F. on 01/18/2018
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Michelle said the business is very nice.
Vehicle: Saturn Outlook
Category: Service
Service Date: 01/03/2018
Review Created: 01/18/2018
This review was collected via phone interview by Customer Research Inc.
David A. on 01/17/2018
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David said the business was very friendly and informative.
Vehicle: Ford Explorer
Category: Service
Service Date: 12/29/2017
Review Created: 01/17/2018
This review was collected via phone interview by Customer Research Inc.
JAMES B. on 01/16/2018
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"New to town and MCC Looked like a good place!"
Happy with he work, they also did a complete review of my car, found many things that needed attention (ug, more then I wanted!). Stayed in touch with me through the process and answered the calls when I came asking.
Good friendly people :)
Thanks!!!
Vehicle: Nissan 350Z
Service Date: 12/27/2017
Review Created: 01/16/2018 02:16 PM
Michael J. on 12/26/2017
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Michael said the staff was very personable, and the work was done well. He was happy with the experience.
Vehicle: Ford F-150
Category: Service
Service Date: 12/15/2017
Review Created: 12/26/2017
This review was collected via phone interview by Customer Research Inc.
Joseph N. on 12/23/2017
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Joseph said they did a good job. His vehicle is working pretty good.
Vehicle: GMC Canyon
Category: Service
Service Date: 12/15/2017
Review Created: 12/23/2017
This review was collected via phone interview by Customer Research Inc.
John B. on 12/19/2017
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John said the business was friendly and knowledgeable.
Vehicle: Toyota Sienna
Category: Service
Service Date: 12/07/2017
Review Created: 12/19/2017
This review was collected via phone interview by Customer Research Inc.
Sean S. on 12/14/2017
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Sean said the staff was very friendly to deal with.
Vehicle: Dodge Charger
Category: Service
Service Date: 11/28/2017
Review Created: 12/14/2017
This review was collected via phone interview by Customer Research Inc.
Chuck L. on 11/08/2017
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Chuck said the business was very nice and friendly. Though the service took a little bit longer than he would have liked.
Vehicle: GMC Sierra 1500
Category: Service
Service Date: 10/30/2017
Review Created: 11/08/2017
This review was collected via phone interview by Customer Research Inc.
Eric C. on 11/07/2017
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Eric said this business provided good customer service. They did quality, timely work.
Vehicle: Volkswagen GTI
Category: Service
Service Date: 10/24/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
Judy B. on 10/27/2017
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Judy said the business was very friendly. They did a good job. She was really pleased with the service and she will be a repeat customer.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 10/23/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
Daryl W. on 09/24/2017
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"Great service "
Great service
Vehicle: Ford Explorer
Service Date: 09/19/2017
Review Created: 09/24/2017 09:30 AM
Taylor M. on 09/14/2017
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Taylor said this business is family friendly and the staff did a good job.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 09/08/2017
Review Created: 09/14/2017
This review was collected via phone interview by Customer Research Inc.
David S. on 09/14/2017
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David said the staff was really good at keeping him posted on what they were finding and they didn't do extra services that did not need to be done. They were really informative and friendly. They were not in a rush to get out. They stayed open an extra hour and a half so they could finish the work and allow him to pick up his vehicle that same day. They have great service and they went above and beyond.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 09/08/2017
Review Created: 09/14/2017
This review was collected via phone interview by Customer Research Inc.
RANDY G. on 08/31/2017
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"Great service"
Great service at a reasonable price, along with constant up dates as well as recommendations through out the process.
Vehicle: Cadillac STS
Service Date: 08/29/2017
Review Created: 08/31/2017 05:49 PM
Nick R. on 06/26/2017
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Nick said it took a week for this business to complete the service. They were good.
Vehicle: Toyota Celica
Category: Service
Service Date: 06/21/2017
Review Created: 06/26/2017
This review was collected via phone interview by Customer Research Inc.
Tom D. on 06/26/2017
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Tom said this business did a very good job. The price was right. He also tipped the mechanic and the receptionist.
Vehicle: Ford Pickup
Category: Service
Service Date: 06/22/2017
Review Created: 06/26/2017
This review was collected via phone interview by Customer Research Inc.
Linda S. on 06/15/2017
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Linda said the business treated her well.
Vehicle: Ford Focus
Category: Service
Service Date: 06/01/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.
Steve M. on 06/15/2017
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Steve said they did a very good job.
Vehicle: Ford Pickup
Category: Service
Service Date: 06/13/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.
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