Thank you for leaving your review. We are sorry your visit did not meet your expectations. As we strive for excellence, we would be happy to discuss the situation and you are free to reach out anytime to discuss it further. Thanks Lee
Thank you for leaving us your review and speaking with us about it afterwards.
We appreciate the feedback as we found an error in our VIN retrieval process that affects us seeing the recalls and have taken steps to rectify that.
We welcome you back, at no additional charge, if this issue continues to present itself. Since the recall is shown to have been completed, the issue could be related or something in addition to it.
Unfortunately, electrical issues don't always present themselves during the short time a vehicle is here, which is why we always invite our customers back to continue the diagnostic under the original fee amount. We apologize for the miscommunication and wish you had a better experience.
We thank you for your honesty and hope all goes well with the repair of your vehicle! Thank you John.
I called the shop. They had already had my car on the lift and done 155 dollars worth of "work". It was scheduled to
have over 700 dollars worth of work done. (I'm glad I called to stop them). Part of the 155 dollar charge was a
suspension inspection I would never had agreed to. I know there are two issues that should have stood out IMMEDIATELY if
a suspension inspection was truly done and nothing was mentioned to me. The "inspection" was never asked for, never
agreed upon, and never happened. The other part of the 155 was an hour of labor to remove 4 bolts. Probably took them
5 minutes. I would never have agreed to these charges. I first thought AAA had approved the work so I called to have
them change their practices and they claimed they never did and the garage took it upon themselves. They are dishonest,
charge too much, and have bad practices. (The lady behind the counter was very nice though).
We would love the opportunity to re-check your vehicle as we did not know you had concerns about your estimate.
Since you have had the system charged with refrigerant, at our shop and at All Car Care, within a months’ time, we feel you may run out again soon. We have no way of knowing if the other shop evacuated the refrigerant that we put in and filled it to the proper specifications.
Between our notes and your review, we feel that something more may be going on with your system. We would be happy to look at this again at no charge to you to see if there are any mistakes that need to be rectified.
We hope to hear from you and to address your concerns.
Thank you kindly!
We appreciate your feedback and hope you have a better experience on your next visit. Thank you for taking the time to leave a review.
We are glad we were able to help you with your diagnostics. Thank you for making us aware of your disconnected sensor. If you need any assistance reconnecting the sensor please stop in and we will take care of that for you.
Let us know if we can assist you any further! Thanks Justin!
Sorry for the confusion but the unsatisfactory repairs you are referring to were performed by another shop, not us. The interior was in that condition the first time we ever saw the car under the previous owner. Glad to hear the car is working well now after our service. We appreciate your business.
+Today I discovered that one of my tires sensors on the rear left wheel is not functioning, hope to co0nnect with you next week
Thanks Betty for leaving such a nice review! I'm glad you returned and we were able to help getting those pesky TPMS sensors talk to the car correctly! Thank you for giving us the opportunity to rectify that issue.
We appreciate your recommendation! Thanks Gary!!
Thank you for choosing Mike’s! We hope to see you again.
The van seems to be running well. It hesitated a bit yesterday, but only a bit more time will tell us the results of the repairs.
We do wish to express our sincere gratitude for your patience while we got ourselves in a position to retrieve the van. That was
very kind. Our only complaint is that we specifically asked you to not remove our inspection sticker. But someone went ahead and removed it. We are short on time to go and have the van inspected, and it really was not Mike's ASC business to remove our old sticker. It is to be done by the garage that does the inspection. We'll trying to get to that, and the 10 day sticker is already expired, so you put us in a bit of a position by ignoring our request.
Thank you for your review Victoria! Don't forget we warranty that repair so please reach out if there are any issues.
Our greatest apologies for your sticker. It was not our intention to ignore your request. When you requested for us to put the new plates on the van for the new owner, we were required to scrape the sticker as it becomes null and void the day the new registration is acquired. However, this was not communicated cleary with you and we apologize greatly for that!
Thank you for bringing that to our attention.