Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

877 Reviews

99% Would Recommend
Latest Review 12 days ago

Reviews


LG
Lee G.
Syracuse, NY
Jeep Commander
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/12/2018 Category: Service
Lee said this business had the authorization to work on his vehicle but it sat there for 2 weeks because they were too busy to work on it. The third week, he called them and asked them to hold off on doing the work because he was having trouble getting the title. When John called him he was unprofessional and rude. He told him that he needed to come pick up his vehicle because it had been sitting there for 3 weeks. When he told John that what he had said was heavy handed and unfair, he would not apologize. He said he will not go back and they have lost a customer.
This review was collected via phone interview by Customer Research Inc.
MIKE C. from Mike's Auto Service Center responded on 12/17/2018

Thank you for leaving your review.  We are sorry your visit did not meet your expectations.  As we strive for excellence, we would be happy to discuss the situation and you are free to reach out anytime to discuss it further.  Thanks Lee


JA
JOHN A.
North Syracuse, NY
Chevrolet Impala
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/11/2018
Terrible first visit
I brought my car in because of a power steering problem. They called me hours later to tell me that the problem fixed itself as soon as they started driving it but we’re going to continue to look at it to see what the problem was. I then started looking up recalls and found there to be a recall for the issue I was having. I called them back and they said they’ve been looking at it to try and figure out the problem still. I went to go pick it up and they still didn’t know what was wrong with it even though I told them I found a recall for it. They still charged me a 100 dollar diagnostic fee for a problem that I diagnosed myself.
MIKE C. from Mike's Auto Service Center responded on 10/13/2018

Thank you for leaving us your review and speaking with us about it afterwards.
We appreciate the feedback as we found an error in our VIN retrieval process that affects us seeing the recalls and have taken steps to rectify that.

We welcome you back, at no additional charge, if this issue continues to present itself.  Since the recall is shown to have been completed, the issue could be related or something in addition to it.
Unfortunately, electrical issues don't always present themselves during the short time a vehicle is here, which is why we always invite our customers back to continue the diagnostic under the original fee amount.  We apologize for the miscommunication and wish you had a better experience.

We thank you for your honesty and hope all goes well with the repair of your vehicle!  Thank you John.


MS
Mike S.
Melbourne Beach, FL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Mike said they did the work on time. The price was good. He lives in Florida and was passing through New York. So, he cannot recommend them.
This review was collected via phone interview by Customer Research Inc.

VM
Valerie M.
New York
Ford Mustang
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/20/2018 Category: Service
Valerie said the service was average. She would not recommend this business for service because it was a little pricey.
This review was collected via phone interview by Customer Research Inc.
MIKE C. from Mike's Auto Service Center responded on 08/23/2018

We appreciate your feedback and hope you have a better experience on your next visit. Thank you for taking the time to leave a review.


KG
KATHY G.
Mattydale, NY
Chevrolet Traverse
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/12/2017
Kathy Gasiorowski
was told air conditioning compressor needing replacing (was not blowing cold air).....estimate of $1000.00.....took to All Car Care..... needed freon.......$89.00......has been fine ever since..........very glad I got a second opinion!
MIKE C. from Mike's Auto Service Center responded on 07/17/2017

Hi Kathy,

We would love the opportunity to re-check your vehicle as we did not know you had concerns about your estimate. 

Since you have had the system charged with refrigerant, at our shop and at All Car Care, within a months’ time, we feel you may run out again soon.  We have no way of knowing if the other shop evacuated the refrigerant that we put in and filled it to the proper specifications. 

Between our notes and your review, we feel that something more may be going on with your system.   We would be happy to look at this again at no charge to you to see if there are any mistakes that need to be rectified.

We hope to hear from you and to address your concerns.

Thank you kindly!


MS
MICHAEL S.
North Syracuse, NY
Chevrolet TrailBlazer
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/02/2016
Unhappy
took more than a week to fix and then when return started hard. Now I have had to have it towed back because it wouldn't start again due to the starter again. NOT Happy.

CE
CHRIS E.
Syracuse, NY
Dodge Neon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/22/2015
Car repair
The problem was worse when I got the car back now I have no car.

TF
Thomas F.
Liverpool, NY
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/03/2014
Charged too much for unauthorized work
I had AAA drop my car off after the U-Joint failed on my car. After not getting a call about receiving my car for hours
I called the shop. They had already had my car on the lift and done 155 dollars worth of "work". It was scheduled to
have over 700 dollars worth of work done. (I'm glad I called to stop them). Part of the 155 dollar charge was a
suspension inspection I would never had agreed to. I know there are two issues that should have stood out IMMEDIATELY if
a suspension inspection was truly done and nothing was mentioned to me. The "inspection" was never asked for, never
agreed upon, and never happened. The other part of the 155 was an hour of labor to remove 4 bolts. Probably took them
5 minutes. I would never have agreed to these charges. I first thought AAA had approved the work so I called to have
them change their practices and they claimed they never did and the garage took it upon themselves. They are dishonest,
charge too much, and have bad practices. (The lady behind the counter was very nice though).

EH
Edward H.
Pennsylvania
Chevrolet Monte Carlo
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/01/2014 Category: Service
Edward said they are way too expensive. He would not recommend them to others for the reason mentioned.
This review was collected via phone interview by Customer Research Inc.

TF
Thomas F.
Massachusetts
Land Rover Range Rover
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/27/2014 Category: Service
Thomas said this business performed unnecessary work. They started working on his vehicle and had planned to do $700 worth of work without his approval. He was charged an additional $50. He would not recommend them for the reasons stated.
This review was collected via phone interview by Customer Research Inc.

CS
CHRISTINE S.
Subaru Impreza
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/22/2013
Service
For my inspection I was told I needed new wipers and I just bought new ones around 2 weeks previous I had an appointment for oil change and inspection and it took an hour and 1/2

CG
Chris G.
Subaru Outback
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/21/2012 Category: Service
Chris said they were not honest about the repairs that they were supposed to perform. He said he would not recommend this business based on this experience. He chose not to elaborate further.
This review was collected via phone interview by Customer Research Inc.
MIKE C. from Mike's Auto Service Center responded on 11/26/2012
A NY State Inspection was performed as scheduled. Customer declined repair authorization for several safety and emission failures.

ML
Matt L.
New York
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Matt said he would recommend the business to others.
This review was collected via phone interview by Customer Research Inc.
MIKE C. from Mike's Auto Service Center responded on 07/15/2019

Your recommendation means a lot to us. Thank you for choosing Mike’s!.


DG
Dennis G.
New York
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Dennis said the employees went above and beyond.
This review was collected via phone interview by Customer Research Inc.
MIKE C. from Mike's Auto Service Center responded on 07/15/2019

It is wonderful to hear that we were able to exceed your expectations!  Thank you for your review!


GC
GWENNAN C.
Kirkville, NY
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019
Best in Syr!
I'd give ten stars if I could!!!
I have been going to Mike's since I moved to the area in 2008. Most of my vehicles have needed moderate amounts of work and this shop has always gotten me in and out at a reasonable price. Dealerships in the area have always tried to up-sell ridiculous offerings (nitrogen in the tires, really??) and perform unnecessary work.

Now that Brianna and Jon are running things nothing has changed. Customer communication is outstanding. They make sure you understand what is happening with your vehicle and what to expect. They are honest people who work extraordinarily hard to provide great service to me and my car. Recommend to anyone!!
MIKE C. from Mike's Auto Service Center responded on 07/15/2019

Hearing that you would give "ten stars" if you could is the best thing we could hope for! Thank you for taking time to write about your experience and mentioning John and Brianna. Your review means a lot as we are trying make sure things don't change but, if anything, get even better!
Thank you for your recommendation and for being such a loyal customer!!   Thanks Gwennan!!


BR
Barb R.
Minoa, NY
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Barb said the employees were efficient, pleasant to deal with and kept her informed.
This review was collected via phone interview by Customer Research Inc.
MIKE C. from Mike's Auto Service Center responded on 07/15/2019

Thank you for the kind words and the 5 stars!


JK
JUDY K.
Pennellville, NY
Nissan Rogue Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019
Service on Nissan
Was very happy with the service I received. They always contact me to let me know if my car needs any service and they complete the job in a timely manner.
MIKE C. from Mike's Auto Service Center responded on 07/15/2019

We are glad to hear you had a positive visit!   Thanks Judy!


RP
ROB P.
Canastota, NY
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019
Great service!
I was kept updated of the service being performed and it was completed before the expected time. The Cooper tires that Mike's recommended made a big difference in ride quality and noise as compared to my Uniroyal's. Mike's has played a big part in keeping my 2012 Impala running strong with 255k+ miles on it and will continue to do so!
MIKE C. from Mike's Auto Service Center responded on 07/15/2019

We LOVE helping the "Z" keep on going!  Glad you like the new tires, especially for long trips.
thank you for taking time to leave a great review!


GE
GLENN E.
North Syracuse, NY
BMW 740iL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019
Outstanding service.
Reliable workmanship and friendly staff. Highly recommend to others.
MIKE C. from Mike's Auto Service Center responded on 06/09/2019

Thanks Glenn!!  We always appreciate your outstanding reviews!  It's been such a pleasure helping you and your family!


ZW
Zack W.
Taberg, NY
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Zack said there are no disappointments at this business. He is happy with everything that they do.
This review was collected via phone interview by Customer Research Inc.
MIKE C. from Mike's Auto Service Center responded on 06/09/2019

Thank you Zack for the 5 star review!   We are glad to meeting your expectations and hope to see you again!!