99% Would Recommend
Latest Review 3 days ago
Barry B. on 02/08/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Barry said he was very disappointed in this business. They thought they could fix the hydraulics but after he spent a lot of money they did not know how to repair his vehicle so he had to take it to another facility where it was repaired.
Vehicle: Dodge Pickup
Category: Service
Service Date: 02/05/2016
Review Created: 02/08/2016
This review was collected via phone interview by Customer Research Inc.
Brandon L. on 10/27/2012
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"The staff and their knowledge of vehicles."
Honest, dependable service, great staff and very knowledgeable about vehicles. R and W is automotive is the best place for service on your vehicle.
Service Date: 10/26/2012
Review Created: 10/27/2012 11:19 AM
CATHY L. on 10/27/2012
Overall Rating 1/5rating 1rating 1rating 1rating 1
"The staff and their knowledge of vehicles."
Great!
Vehicle: Ford Focus
Service Date: 10/26/2012
Review Created: 10/27/2012 11:11 AM
Tom R. on 03/07/2017
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Tom said it was his second time there and they had his vehicle for too long. The workmanship is good.
Vehicle: Lincoln Town Car
Category: Service
Service Date: 03/01/2017
Review Created: 03/07/2017
This review was collected via phone interview by Customer Research Inc.
Scott L. on 02/28/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Scott said he felt like they had poor time management.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 02/24/2017
Review Created: 02/28/2017
This review was collected via phone interview by Customer Research Inc.
Allan K. on 09/21/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Allan said the business did not perform the work in a timely manner and there is now a tick that he does not recall being there previous to this service. He is not satisfied with the service he received there.
Vehicle: Chevrolet Astro
Category: Service
Service Date: 09/15/2016
Review Created: 09/21/2016
This review was collected via phone interview by Customer Research Inc.
KENNY R. on 03/17/2014
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Car smelled terrible inside when I got in it something smelled awful"
Price ok smell was bad
Vehicle: Honda CR-V
Service Date: 03/17/2014
Review Created: 03/17/2014 08:39 PM
STAN W. on 01/17/2014
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"C'mon Man"
Engine Light came on as soon as I pulled out of R&W
Vehicle: Honda Accord
Service Date: 01/15/2014
Review Created: 01/17/2014 01:24 PM
HENRY P. on 12/24/2012
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Customer service"
Thanks again for an excellent job and added delivery service (again).
Right front made another thumping noise at 10 miles an hour. Will call upon our return. Happy Holidays.
Vehicle: Ford Explorer
Service Date: 12/21/2012
Review Created: 12/24/2012 07:12 AM
Becky H. on 12/17/2012
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Becky said the vehicle runs great, the problem was fixed, and the work they performed was fine, but the customer service was lacking. She said the vehicle broke down on Thanksgiving and she was told by the business on November 23rd that if she brought the vehicle in that day it would be in line for repairs. She said she was disappointed that the business did not look at her vehicle until November 28th and they did not finish the work until November 30th. She said she expected the work to be finished in 6 hours based on her own knowledge of the damage and she would have taken it somewhere else to have the work completed in a more timely manner. She said they do a good job and she would still recommend this business to anyone.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 11/30/2012
Review Created: 12/17/2012
This review was collected via phone interview by Customer Research Inc.
Cliff S. on 08/17/2012
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Cliff said this business quoted him a price and then tore the vehicle down and called him to tell him it would be more to fix it. He mentioned that he felt he was over a barrel because his vehicle was torn apart in front of him.
Vehicle: Toyota Camry
Category: Service
Service Date: 08/10/2012
Review Created: 08/17/2012
This review was collected via phone interview by Customer Research Inc.
Chris G. on 07/30/2012
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Chris said the business did not really figure out the problem with his vehicle.
Vehicle: Mitsubishi 3000GT
Category: Service
Service Date: 07/06/2012
Review Created: 07/30/2012
This review was collected via phone interview by Customer Research Inc.
Leonard C. on 03/02/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Leonard said the staff were super nice and friendly. He would go back. His vehicle was dropped off on Monday for a radiator change, and they were supposed to be done by Thursday. One of the parts snapped. They had to fix it and wanted the glue to dry. As a result, he did not get his vehicle back until Monday or Tuesday of the following week. The service was astronomically slow for performing a 3 hour labor job. He would use them again, and he hopes they would be faster. They did keep him updated.
Vehicle: Mazda Mazda6
Category: Service
Service Date: 02/20/2018
Review Created: 03/02/2018
This review was collected via phone interview by Customer Research Inc.
Patrick S. on 02/12/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Patrick said he would recommend this business for service.
Vehicle: Honda Accord Cpe
Category: Service
Service Date: 02/09/2018
Review Created: 02/12/2018
This review was collected via phone interview by Customer Research Inc.
Michael T. on 01/17/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Michael said the service was not the best. It was slow.
Vehicle: Volvo S60
Category: Service
Service Date: 01/16/2018
Review Created: 01/17/2018
This review was collected via phone interview by Customer Research Inc.
Tom R. on 12/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Tom said the service was very good.
Vehicle: Ford Police Interceptor
Category: Service
Service Date: 12/15/2017
Review Created: 12/20/2017
This review was collected via phone interview by Customer Research Inc.
Kenneth N. on 12/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Spoke with Sherie. She said she would recommend this business.
Vehicle: Honda Odyssey
Category: Service
Service Date: 12/01/2017
Review Created: 12/18/2017
This review was collected via phone interview by Customer Research Inc.
LINDA S. on 11/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Convient location"
The staff is friendly and thorough and I would give a “5” had it been less expensive.
Vehicle: Chevrolet Cruze
Service Date: 11/20/2017
Review Created: 11/21/2017 06:35 AM
Jim P. on 11/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jim said this business provided good service.
Vehicle: Ford Focus
Category: Service
Service Date: 11/14/2017
Review Created: 11/17/2017
This review was collected via phone interview by Customer Research Inc.
William M. on 08/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
William said he would recommend this business.
Vehicle: Toyota Camry
Category: Service
Service Date: 08/18/2017
Review Created: 08/21/2017
This review was collected via phone interview by Customer Research Inc.
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