Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

809 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


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Tom R.
Louisville, KY
Lincoln Town Car
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/07/2017 Category: Service
Tom said it was his second time there and they had his vehicle for too long. The workmanship is good.
This review was collected via phone interview by Customer Research Inc.

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Allan K.
Louisville, KY
Chevrolet Astro
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/21/2016 Category: Service
Allan said the business did not perform the work in a timely manner and there is now a tick that he does not recall being there previous to this service. He is not satisfied with the service he received there.
This review was collected via phone interview by Customer Research Inc.

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Barry B.
Louisville, KY
Dodge Pickup
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Overall Rating 1/5rating 1rating 1rating 1rating 1
02/08/2016 Category: Service
Barry said he was very disappointed in this business. They thought they could fix the hydraulics but after he spent a lot of money they did not know how to repair his vehicle so he had to take it to another facility where it was repaired.
This review was collected via phone interview by Customer Research Inc.

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KENNY R.
Louisville, KY
Honda CR-V
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/17/2014
Car smelled terrible inside when I got in it something smelled awful
Price ok smell was bad

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STAN W.
Louisville, KY
Honda Accord
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/17/2014
C'mon Man
Engine Light came on as soon as I pulled out of R&W

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Fred K.
Louisville, KY
Ford Tempo
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2018 Category: Service
Fred said he was happy with the pricing, but it could have been a little bit more judicial.
This review was collected via phone interview by Customer Research Inc.

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Ken R.
Louisville, KY
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Ken said his son recommended the business .
This review was collected via phone interview by Customer Research Inc.

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Dennis M.
Louisville, KY
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Dennis said the staff members did everything they said, at the price they said. Everything came out the way it was supposed to at this business. The vehicle is running great. They are very nice people to work with and he appreciates working with them.
This review was collected via phone interview by Customer Research Inc.

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Joe P.
Louisville, KY
Ford Mustang
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2018 Category: Service
Joe said the time it took was a little off but other, than that the mechanic worked really hard to solve the problem. All of the staff members were very nice and helpful.
This review was collected via phone interview by Customer Research Inc.

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Helen B.
Louisville, KY
Lexus ES 330
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Helen said she could not have asked for any better service.
This review was collected via phone interview by Customer Research Inc.

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Loren Y.
Louisville, KY
Jeep Patriot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Loren said the staff were professional, and helped her in a timely manner.
This review was collected via phone interview by Customer Research Inc.

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David C.
Taylorsville, KY
Chevrolet Cruze
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
David said the staff do good work, they treat everyone fairly, and the business is a good place to deal with.
This review was collected via phone interview by Customer Research Inc.

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Chris W.
Kentucky
Ford F-150
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/22/2018 Category: Service
Chris said he really appreciates how Scott was being very helpful, nice and fair. There was just a difference of opinion as far as what to do with the vehicle. He will be back and he will continue to bring his vehicle in.
This review was collected via phone interview by Customer Research Inc.

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Matt H.
Louisville, KY
Jeep Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Matt said he would recommend this business for service, due to how many years he has been utilizing them.
This review was collected via phone interview by Customer Research Inc.

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Jessica W.
Louisville, KY
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Jessica said she had no issues with the service.
This review was collected via phone interview by Customer Research Inc.

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Jessica C.
Louisville, KY
Mitsubishi Galant
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Jessica said the staff was very nice, friendly and helpful. She stated she was happy with everything.
This review was collected via phone interview by Customer Research Inc.

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LARRY H.
Louisville, KY
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018
Warranty Service
Took my 2016 Camry to R&W yesterday. After getting 24 months free warranty service from Oxmoor Toyota I decided to use R&W for the rest of my warranty work. I have been a R&W customer for around 13 years and I trust the work they do and the records they keep.

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Alan G.
Louisville, KY
Nissan Maxima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Alan said the staff always treat him okay.
This review was collected via phone interview by Customer Research Inc.

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Devron A.
Louisville, KY
Ford Fiesta
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Devron said they really good and helpful.
This review was collected via phone interview by Customer Research Inc.

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Sidney B.
Louisville, KY
Chrysler Pacifica
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2018 Category: Service
Sidney said the business did a good job but they are breaking in a new employee, and it was frustrating.
This review was collected via phone interview by Customer Research Inc.