Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

1721 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 2 days ago

Reviews


ND
Norma D.
Westfield, IN
Jeep Liberty
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/20/2019 Category: Service
Norma said they dropped off their vehicle in the morning for an oil change. They called twice, but it was not yet finished. She said it was finally finished at the end of the day.
This review was collected via phone interview by Customer Research Inc.

NR
NICHOLE R.
Fishers, IN
Saturn VUE
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/07/2018
Ignition coil
I took my car in for an estimate because my check engine lite came on. I previously went to Auto Zone to have them check the light and they determined a misfire at 1&3. Eslers looked at my car and told me that my ignition coil was bad and it would cost $650.00 to fix. I couldn’t afford to do the work at that time. I took my car for a second opinion and was told the same thing Eslers told me but the total price would be $258. My car is now fixed and I only paid $258 not $650. Thankful I chose to get a second opinion!

KM
Kim M.
Westfield, IN
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/02/2018
OUCH!
Took it in for slipping feeling in wheels. Needed the transmission flushed, possible filter. $400-450. Called around- 2 dealerships only wanted $250. And the Cadillac dealership said it is not recommended to change this filter! I begrudge nobody for making a profit... but that is just down right dishonesty. When I got it back, the problem was much worse. Not sure why, as it had not changed in 6 months. But they were nice enough not to charge for the time driving it around to evaluate it.
Joel Watson & T. from Esler's Auto Repair responded on 03/05/2018

Comments
Eslers Auto Repair
 Sorry for the miscommunication, however the filter and flush was estimated at $375.00, flush only was estimated at $247.00. as for filter change or no filter change i personally would change it ,the dealers do not change as a rule of thumb, i believe it is insurance to keep from having a transmission issue . with the shudder your transmission was having it would be recommended


KK
KRYSTAL K.
Zionsville, IN
Pontiac G5
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/13/2017
Poor Communication and Frustrating Service
If there's an owner or manager to this place, call me, because you should hear what a frustrating time I had with your employees. I will never come here again after the way everything was so poorly communicated and the way the people "helping me" acted like I was annoying them by asking for status updates. Being ruder and more distant in response to a customer's concerns is NOT the way to handle the situation if you want a return customer. I'm guessing the motivation was "if we never make eye contact with this lady, call her, or even speak to her politely in person, she can't ask to see a manager!"

First visit was to fix an issue, it was fixed, communication was good. I called back a week or two later because a new but obviously related problem had surfaced, the team got my car in (after being extremely rude about the lack of a courtesy car...and no acknowledgement that that might be a nice gesture since the issue WAS caused by your mechanics) and kept it for 4 DAYS WITHOUT COMMUNICATING WITH ME AT ALL IN THAT TIME.

CO
CINDY O.
Westfield, IN
Lexus RX 330
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/29/2017
Disappointed with front office
I was most disappointed with my front office encounter this trip to Esler's/ OI have been a customer for over five plus years. I hope you are merely in transitioin with regard to coverage in the front office. I called to make an appt. and got not answer. I called a second time and got a recording. The next day Travis returned by call. Travis promptly set an oil change appt for me. I arrived for my appt. and commented that the usual lady was not at the front desk. Travis replied curtly that she had not been there since October. I then inquired how easy or difficult was it to check the breaks.....My perception - Travis answered snottily how involved it is to check the breaks. So disappointing.... for I am used to much friendly encounters at Esler's. Sorry, but I will NOT be returning to Esler's.
Joel Watson & T. from Esler's Auto Repair responded on 05/30/2017

I have spoke with Cindy and have resolved the issue, this will never be a issue again .


JB
JAMES B.
Carmel, IN
Pontiac Fiero
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/17/2014
Paid by phone, went to pick up the car and would not drive
Had the car 4 weeks and could not get the car fixed. Car was obviously not test driven before I was called, or repairs were not effective.

SC
STEPHEN P. C.
Westfield, IN
GMC Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/14/2013
Drove it in, towed it out
Would give them zero stars if I could. Brought my truck in to get a fuel system issue checked out. The RPMs were surging, sometimes wildly, so I left instructions warning to be careful when moving it. Got a call the following week telling me that my rear diff is stripped out, the truck won't move, and (surprise) it's going to cost over $3000 to fix, plus $1000 to fix the fuel system issue. Never once had a problem with the rear diff and had actually driven the thing to Florida and back a month prior with no such issue. After looking into it (and at what they broke), I can fix it all myself for a quarter of what they quoted to me. I took this vehicle in because I didn't have time to mess with it myself. Instead, all I got was something that reeks of incompetence followed by an attempt to rip me off. Esler's has worked on my family's vehicles for decades and always did good work in the past. I recently moved back to town, so of course they were the first ones I called when I needed some help. I don't know what happened since the last good experience I had, but they've trashed that relationship and will never touch one of my vehicles again.

VS
Virginia S.
Fishers, IN
Pontiac Grand Prix
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/03/2012 Category: Service
Virginia said on her way out the facility the vehicle was doing the same thing it went in there for. She said she is really not happy about that and will be calling the business tomorrow. She stated this is the only vehicle she has and bringing the vehicle back is very inconvenient. She mention she doesn't have $500 to keep getting it fixed.
This review was collected via phone interview by Customer Research Inc.
Joel Watson & T. from Esler's Auto Repair responded on 02/04/2013
We spoke with Virginia and were able to get vehicle back into the shop to discover that there were 2 diffrent noises, and we only experienced one noise. we were able to diagnose the other noise to intermittent A.B.S activation which we were able to repair by replacing the front wire harnesses to the wheel speed sensors.

CK
CYNDY K.
Carmel, IN
Toyota Prius
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/15/2019
Tire not fixed.
I brought my car in on Friday to have the tire fixed. I just went out to run an errand and my tire is going flat again. So I'll have to bring it back in and I have a trip that I have to drive on Tuesday.
This is my first less than good experience with Eisler's and I would still recommend them to others.

TO
TOM / SHERRILL O.
Westfield, IN
Toyota RAV4
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/25/2019
Car
The people are super nice but when we called for an appointment we were told the date and that we needed to drop the car off by 730am. We did, and the car wasn’t ready until 6. I called a couple of times and the car wasn’t even looked at until after 4. They need to have a better system . Even half a day would be okay, as in “we can work on your car Wednesday afternoon so drop it off at 12” that way you can have your car at least part of the day. I will use them in the future but I guess I will be asking more questions. Other than the inconvenience they do a good job and like I said are very pleasant.

ND
Norma D.
Westfield, IN
Jeep Liberty
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/06/2018 Category: Service
Norma said the employees did not call her once her service was completed.
This review was collected via phone interview by Customer Research Inc.

JS
Jerome S.
Noblesville, IN
Dodge Dakota
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/11/2016 Category: Service
Jerome said the check engine light was still on in his vehicle when the service was completed. His vehicle was still acting up.
This review was collected via phone interview by Customer Research Inc.
Joel Watson & T. from Esler's Auto Repair responded on 04/13/2016

Jerome , i am sorry you still have a problem as always we stand behind our work , please bring back in and we will take care of the problem. sorry for the inconvenience

Joel Watson


KS
Kellen S.
Westfield, IN
Toyota Tundra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/13/2015 Category: Service
Kellen said he dropped his vehicle off on a Wednesday for service. He was told it would be done the same day. They later called and told him no later than Thursday it would be completed. He had to call on Thursday to see if it was done and it was not. He did not pick up his vehicle until the end of Friday. He would recommend the business, but not for the kind of service he had.
This review was collected via phone interview by Customer Research Inc.

SG
Steve G.
Carmel, IN
Buick Regal
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/10/2014 Category: Service
Steve said he had an 8am appointment so he dropped off his vehicle before 8am and went to work. He received a call from the facility around noon saying they would be able to get to it soon. By three he had not heard anything so he called and they still had not even looked at his vehicle yet.They were able to diagnose his vehicle and get it taken care of by the time he was off work, he just does not understand why they even had him drop off his vehicle at 8am.
This review was collected via phone interview by Customer Research Inc.

DK
David K.
CARMEL, IN
Mazda 6
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/20/2014 Category: Service
David said it took way too long to get replacement parts in. There was no communication and he had to go find his own vehicle in 5 inches of snow. He will not recommend this business to others at this time.
This review was collected via phone interview by Customer Research Inc.

SD
SCOTT D.
Westfield, IN
Chevrolet S-10
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/07/2019
had to go back multiple times
The inside trim piece is still not right, it is the piece on the roof support drivers side, Joel popped it back on , but it has come off again.

DG
DANNY G.
Westfield, IN
Ford Fusion
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/24/2019
Took much longer than anticipated
Dropped my car off on a Friday and didn’t get it back until Wednesday. The wrong part was ordered at first and then they didn’t have time to get to my car even though they said they would get to it first thing on Tuesday morning after originally promising it back on Monday (since the wrong part was ordered by mistake). I really like this place and have been bringing our cars here for a few years, but this particular time I did not feel like a valued customer.

BS
Brady S.
Zionsville, IN
Volkswagen Routan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/23/2018 Category: Service
Brady said when she got in her vehicle the first time, the check engine light was on and also a notification regarding her tire pressure and also she needed her oil changed.
This review was collected via phone interview by Customer Research Inc.

BG
Brian G.
Westfield, IN
BMW 3 Series
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/08/2018 Category: Service
Brian said he had to wait some time on his service.
This review was collected via phone interview by Customer Research Inc.

BH
Bill H.
Westfield, IN
Buick Century
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/11/2018 Category: Service
Bill said he had a good experience.
This review was collected via phone interview by Customer Research Inc.

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