Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

1605 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 1 day ago

Reviews


RR
Robert R.
Indiana
Jeep Patriot
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/08/2018 Category: Service
Spoke with Sabian. She said she took her vehicle in to this business and it was kept all day plus the staff didn't tell her it was going to stay over night. This business didn't open during the weekend so she was without her vehicle for 3-4 days. In addition this business didn't fix the problem and she will be going somewhere else for the repairs.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/08/2018 Category: Service
Sabian said her vehicle was supposed to be under warranty. She had to pay extra, and she was not told about the business being closed on the weekends.
This review was collected via phone interview by Customer Research Inc.
Joel Watson & T. from Esler's Auto Repair responded on 03/09/2018

Sabian came in thinking that the waterpump was the leak that would have been under warranty, unfortunatly the vhicle had the water housing for the thermostat leaking not the waterpump. as for the hours of operation i am sorry Sabian did not know , but they are published in multiple forms of media 


NR
NICHOLE R.
Fishers, IN
Saturn VUE
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/07/2018
Ignition coil
I took my car in for an estimate because my check engine lite came on. I previously went to Auto Zone to have them check the light and they determined a misfire at 1&3. Eslers looked at my car and told me that my ignition coil was bad and it would cost $650.00 to fix. I couldn’t afford to do the work at that time. I took my car for a second opinion and was told the same thing Eslers told me but the total price would be $258. My car is now fixed and I only paid $258 not $650. Thankful I chose to get a second opinion!

ND
Norma D.
Westfield, IN
Jeep Liberty
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/06/2018 Category: Service
Norma said the employees did not call her once her service was completed.
This review was collected via phone interview by Customer Research Inc.

KM
Kim M.
Westfield, IN
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/02/2018
OUCH!
Took it in for slipping feeling in wheels. Needed the transmission flushed, possible filter. $400-450. Called around- 2 dealerships only wanted $250. And the Cadillac dealership said it is not recommended to change this filter! I begrudge nobody for making a profit... but that is just down right dishonesty. When I got it back, the problem was much worse. Not sure why, as it had not changed in 6 months. But they were nice enough not to charge for the time driving it around to evaluate it.
Joel Watson & T. from Esler's Auto Repair responded on 03/05/2018

Comments
Eslers Auto Repair
 Sorry for the miscommunication, however the filter and flush was estimated at $375.00, flush only was estimated at $247.00. as for filter change or no filter change i personally would change it ,the dealers do not change as a rule of thumb, i believe it is insurance to keep from having a transmission issue . with the shudder your transmission was having it would be recommended


KK
KRYSTAL K.
Zionsville, IN
Pontiac G5
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/13/2017
Poor Communication and Frustrating Service
If there's an owner or manager to this place, call me, because you should hear what a frustrating time I had with your employees. I will never come here again after the way everything was so poorly communicated and the way the people "helping me" acted like I was annoying them by asking for status updates. Being ruder and more distant in response to a customer's concerns is NOT the way to handle the situation if you want a return customer. I'm guessing the motivation was "if we never make eye contact with this lady, call her, or even speak to her politely in person, she can't ask to see a manager!"

First visit was to fix an issue, it was fixed, communication was good. I called back a week or two later because a new but obviously related problem had surfaced, the team got my car in (after being extremely rude about the lack of a courtesy car...and no acknowledgement that that might be a nice gesture since the issue WAS caused by your mechanics) and kept it for 4 DAYS WITHOUT COMMUNICATING WITH ME AT ALL IN THAT TIME.

CO
CINDY O.
Westfield, IN
Lexus RX 330
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/29/2017
Disappointed with front office
I was most disappointed with my front office encounter this trip to Esler's/ OI have been a customer for over five plus years. I hope you are merely in transitioin with regard to coverage in the front office. I called to make an appt. and got not answer. I called a second time and got a recording. The next day Travis returned by call. Travis promptly set an oil change appt for me. I arrived for my appt. and commented that the usual lady was not at the front desk. Travis replied curtly that she had not been there since October. I then inquired how easy or difficult was it to check the breaks.....My perception - Travis answered snottily how involved it is to check the breaks. So disappointing.... for I am used to much friendly encounters at Esler's. Sorry, but I will NOT be returning to Esler's.
Joel Watson & T. from Esler's Auto Repair responded on 05/30/2017

I have spoke with Cindy and have resolved the issue, this will never be a issue again .


JN
Jeremy N.
Noblesville, IN
Mercury Sable
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/11/2015 Category: Service
Jeremy said they didn't put any anti-freeze in his vehicle and he could have blown a head gasket.
This review was collected via phone interview by Customer Research Inc.

JB
JAMES B.
Carmel, IN
Pontiac Fiero
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/17/2014
Paid by phone, went to pick up the car and would not drive
Had the car 4 weeks and could not get the car fixed. Car was obviously not test driven before I was called, or repairs were not effective.

NK
NATALIE K.
Westfield, IN
Honda Pilot
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/09/2014
Nice people, easy to work with, a couple concerns
I'm a female and very cautious of getting my car fixed and being taken advantage of. I expect to be provided with honest estimates and good advice as to whether something needs to be fixed or it " is a good time to fix" meaning it doesn't really need to be fixed because it's not broke. I brought my car in for power steering issue. Told it was going to cost $377. I spoke to my father ( former body shop owner) and another friend is the car business, who both told me that I don't need a power steering flush, just fix the hose leak. I called back to tell Eslers this and they charged me $225 to fix the actual problem. It's hard to not feel like I wasn't getting ripped off into buying something I didn't need.

In addition, my left rear tire was low when I brought it in. Someone at Eslers sat in my car at least 4 times to move it, and no question saw the alert on the dash. If this were my business, I would have aired up the tire for the customer not even thinking twice about it because it's just the right thing to do. There is one of 3 reasons why it wasn't done, 1. Laziness 2. Lack of service minded individuals who didn't even think about it or 3. Just didn't care. Either of these reasons makes me not trust this place.

I want an auto repair shop who will treat me like they would their own daughter. Every caring father would make sure his daughter was in a safe, reliable car and not want her to pay for something she didn't need.

I'm sorry to say that this place does not make me feel this way.

I've asked this shop to look at my Odyssey. This is their last chance to prove me wrong.
Joel Watson & T. from Esler's Auto Repair responded on 02/11/2014

Spoke with Nataile today and explained the need for a power steering flush and adressed her other concerns


DK
David K.
CARMEL, IN
Mazda 6
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/20/2014 Category: Service
David said it took way too long to get replacement parts in. There was no communication and he had to go find his own vehicle in 5 inches of snow. He will not recommend this business to others at this time.
This review was collected via phone interview by Customer Research Inc.

SC
STEPHEN P. C.
Westfield, IN
GMC Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/14/2013
Drove it in, towed it out
Would give them zero stars if I could. Brought my truck in to get a fuel system issue checked out. The RPMs were surging, sometimes wildly, so I left instructions warning to be careful when moving it. Got a call the following week telling me that my rear diff is stripped out, the truck won't move, and (surprise) it's going to cost over $3000 to fix, plus $1000 to fix the fuel system issue. Never once had a problem with the rear diff and had actually driven the thing to Florida and back a month prior with no such issue. After looking into it (and at what they broke), I can fix it all myself for a quarter of what they quoted to me. I took this vehicle in because I didn't have time to mess with it myself. Instead, all I got was something that reeks of incompetence followed by an attempt to rip me off. Esler's has worked on my family's vehicles for decades and always did good work in the past. I recently moved back to town, so of course they were the first ones I called when I needed some help. I don't know what happened since the last good experience I had, but they've trashed that relationship and will never touch one of my vehicles again.

BG
BOB G.
Carmel, IN
Ford Focus
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/25/2013
They seem to be honest
The tune up really helped the car. However, when I came in to pay the $240 they quoted they added another part for $88.44 (coil) without notifying me. That seemed a little unprofessional and my wife was upset about it. I am an Angie's list member and am considering mentioning this incident.

VS
Virginia S.
Fishers, IN
Pontiac Grand Prix
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/03/2012 Category: Service
Virginia said on her way out the facility the vehicle was doing the same thing it went in there for. She said she is really not happy about that and will be calling the business tomorrow. She stated this is the only vehicle she has and bringing the vehicle back is very inconvenient. She mention she doesn't have $500 to keep getting it fixed.
This review was collected via phone interview by Customer Research Inc.
Joel Watson & T. from Esler's Auto Repair responded on 02/04/2013
We spoke with Virginia and were able to get vehicle back into the shop to discover that there were 2 diffrent noises, and we only experienced one noise. we were able to diagnose the other noise to intermittent A.B.S activation which we were able to repair by replacing the front wire harnesses to the wheel speed sensors.

DS
DAVID J. / NORMA S.
Carmel, IN
Chrysler Pacifica
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018
very helpful with valid options
valid options with plenty of time to plan on the expense to minimize the pain.

MB
MIKE B.
Noblesville, IN
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018
Great service
Another oil change with excellent service.

MS
Mike S.
Fishers, IN
Honda
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Mike said he has never had a problem with them.
This review was collected via phone interview by Customer Research Inc.

SS
STEPHEN S.
Westfield, IN
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
Quick and good value
They checked everything, were fair in what they fixed, and even replaced a lightbulb on my rear license plate that I didn’t know was out for free.

JB
Julia B.
Carmel, IN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018
Friendly, Honest and Very Competent
We have a 2005 Subaru Forester as our backup vehicle. It has under a 100,000 miles and has been well take care of mechanically (one owner, two senior citizens). Despite its age, Esler's has treated it and us with the utmost respect and attention. We feel that they are honest and professional.

DW
Debbie W.
Atlanta, IN
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018 Category: Service
Debbie said Joe at the business provided great service. She also said they had a kind staff.
This review was collected via phone interview by Customer Research Inc.

KB
KELLI B.
Westfield, IN
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018
2 cars in 2 weeks
We just moved here from Louisville a few months ago. Our sons car needed some work, so we found Eslers and took it in. Not only are they fast, they communicated everything with us before doing any work. Andy is so nice and extremely helpful. One week after we fixed our sons car, I needed new tires on my car. Instead of going to a tire store, we took it to Eslers. Once again , Andy did a great job. We will be customers for life, no doubt! Excellent service and fair pricing.

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