Mr. Falconer was given an explanation and estimate by phone for all that his vehicle needed before any repairs were performed(as we always do) and he approved the amount that was given. His actual invoice came to $20 less than the estimate that was given. After the repairs were made, the invoice paid/signed(signaling that he agrees with the charges), and the vehicle picked up he brought estimates back to us from other shops that didn't include all the labor and parts that went into his vehicle. After adding the labor and parts amounts that were not included to the estimates he brought in to us, the amount was close to what he was charged.
Our labor entries from our labor guide on the invoices have a generic description that includes all possible scenarios of labor that sometimes don't apply to that particular vehicle. At the end of the description it says "(if necessary)". These statements in the description should have been removed by us but it does say "(if necessary)".
We strive to serve our customers with excellence in quality repairs and honesty with every detail. We would never try to deceive our customers into believing we made repairs that we didn't make. We regret that Mr. Falconer was not completely satisfied.
Tony Spraggins - Spraggins Auto Repair
After speaking with Terry, she thought she was receiving a call about a different shop that she went to before coming to us. She indicated that she was not unhappy with our work.
We are sorry you feel this way. We did look back at the invoice and saw that you had us check for a popping noise that we discovered was caused by both inner tie rod ends having slack in them. We also checked for a brake chirping noise for you that revealed the brake pads were down to the wear indicators and the rear drums were full of brake dust. In response to this, we cleaned and adjusted the rear brakes and changed the front brake pads and resurfaced the rotors. The front brake job itself was $225.29. We thought all of these charges were clearly proposed to you before we made the repairs. If there was any misunderstanding, we apologize.
Mr. R came in to us and said his vehicle was shaking. We told him he needed to take his vehicle back to where he had just had the tires balanced because they had no weights on them. We made no repairs to his vehicle. Maybe he confused us with another company. We tried to contact Mr. R and left a message.