Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

780 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


CC
Curtis C.
Longview, TX
Mercury Grand Marquis
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/12/2019
Salesman was pushy and not completely honest
Took car in for water pump. The sailsman called me back and insisted I needed other things fixed, and I agreed to fix these things. This was understandable after he explained. The salesman called me and told me my car was finished and that when it was test driven, it died twice. This is not normal for this car, and I was not having this problem ever before I brought it in for "just a water pump". I was grateful to get my car back in a timely manner because it was New Year's Eve. However I was not happy when I got on the loop my car died and engine started racing. I took the car back a couple of days later, and got a new diagnosis from them to the tune of $1,500.00 I couldn't afford this to begin with, and paid them $112.00 just to have a diagnosis, I was assured that money would come off of the total price. I was told the car had multiple vacuum seal leaks that a smoke test was running on it. However, I took my car to another reputable auto mechanic, who simply put a fuel pump and a EGR pressure sensor for on it $186.00. I did not have to pay diagnosis where I went the second time nor did I have to pay the hard labor prices that Spraggins charges. Maybe Mr. Spraggins doesn't know that his mechanics or the man that waited on me was dishonest about this. I just think God for the intuition to take my car somewhere else. I wouldn't go back because I don't trust them.
Tony and Melissa S. from Spraggins Auto Repair responded on 01/29/2019

We regret that Mr. C didn't have a great experience on his visit to our auto repair facility. We appreciate the feedback, we will use it to try to make ourselves better. I would like to take this opportunity to try to sort some of this out. 1) If our service advisor came across as insistent, that's not how we intend for him to be. He is very passionate about presenting the problems that need to be solved on a customer's vehicle because he cares and doesn't want them to have to continue to deal with these problems. 2) It's unfortunate the vehicle died when Mr. C left our facility. We did mention that the vehicle was doing that when we called him so it shouldn't have been a surprise to him. Due to the coolant leaks, we could not test drive the vehicle before repairs were made. We don't want to cause the vehicle to overheat. If we had been able to drive it first, then we may have been able to spot some of these other problems he was having. There are no repairs that were made that could cause these other drivability problems regardless of what the causes of them were/are. 3) A defective fuel pump normally doesn't cause a problem only at idle. When a fuel pump doesn't have enough pressure the problem usually reveals itself when the engine is under acceleration or it just won't run at all. On our post repair test drives(two-one by tech and one by our QC person) there was no problem on acceleration, but only at idle. 4) The vacuum leaks that were found by our diagnostic smoke test are still a problem. Normally vacuum leaks don't just go away, they are still there. Vacuum leaks are normally what causes problems at idle whether vehicle is dying or idling too high. 5) I am confused on what Mr. C thought our service advisor or automotive technician was dishonest about. We are more than willing to accept that we may be wrong, misinformed, misdiagnosed a vehicle, or any other form of being wrong, not dishonest. It is well known to all of our employees that we do not tolerate dishonesty whether it's with a customer, each other, or a vendor. For all of us in our business the work we do with our hands and the way we treat our customers, each other, and vendors is linked to the relationship we have with our Lord Jesus.


SF
steve f.
Longview, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/10/2018
They charged double compared to other shops in town.
They charged double compared to other shops in town. They also had written items on the receipt that they did not do. When questioned about it, they claimed it was a software over-run and they forgot to remove it.
Tony and Melissa S. from Spraggins Auto Repair responded on 02/12/2018

Mr. Falconer was given an explanation and estimate by phone for all that his vehicle needed before any repairs were performed(as we always do) and he approved the amount that was given. His actual invoice came to $20 less than the estimate that was given. After the repairs were made, the invoice paid/signed(signaling that he agrees with the charges), and the vehicle picked up he brought estimates back to us from other shops that didn't include all the labor and parts that went into his vehicle. After adding the labor and parts amounts that were not included to the estimates he brought in to us, the amount was close to what he was charged.
Our labor entries from our labor guide on the invoices have a generic description that includes all possible scenarios of labor that sometimes don't apply to that particular vehicle. At the end of the description it says "(if necessary)". These statements in the description should have been removed by us but it does say "(if necessary)".
We strive to serve our customers with excellence in quality repairs and honesty with every detail. We would never try to deceive our customers into believing we made repairs that we didn't make. We regret that Mr. Falconer was not completely satisfied.
Tony Spraggins - Spraggins Auto Repair


TT
Terry T.
Texas
Honda Odyssey
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/20/2017 Category: Service
Terry said she was not happy with the service this business provided.
This review was collected via phone interview by Customer Research Inc.
Tony and Melissa S. from Spraggins Auto Repair responded on 02/08/2017

After speaking with Terry, she thought she was receiving a call about a different shop that she went to before coming to us.  She indicated that she was not unhappy with our work.


JC
Jackie C.
Longview, TX
Nissan Altima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/11/2013 Category: Service
Jackie said he was not satisfied with the business because his service light is still on and the business did not repair the problem with his vehicle. He will not recommend this business to others based on this experience.
This review was collected via phone interview by Customer Research Inc.
Tony and Melissa S. from Spraggins Auto Repair responded on 03/14/2013
We have attempted to contact Mr. Christian about his concerns but have not yet received a response. We were not aware that he was unhappy with the service he received. The customer brought his vehicle in for a general check over and we discussed the service light with him, but we thought he had decided to not have the light diagnosed.

RM
Richard M.
Longview, TX
International Scout II
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/04/2018 Category: Service
Richard said the facility was a little overpriced.
This review was collected via phone interview by Customer Research Inc.

DT
Dean T.
Gladewater, TX
Plymouth Grand Voyager
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/15/2017 Category: Service
Dean said he thought paying $420 just for front brakes was being way over charged, even though there was a noise that the mechanic was going to be looking into. That price was way too much, and he will not recommend them because of that.
This review was collected via phone interview by Customer Research Inc.
Tony and Melissa S. from Spraggins Auto Repair responded on 12/26/2017

We are sorry you feel this way.  We did look back at the invoice and saw that you had us check for a popping noise that we discovered was caused by both inner tie rod ends having slack in them.  We also checked for a brake chirping noise for you that revealed the brake pads were down to the wear indicators and the rear drums were full of brake dust.  In response to this, we cleaned and adjusted the rear brakes and changed the front brake pads and resurfaced the rotors.  The front brake job itself was $225.29.  We thought all of these charges were clearly proposed to you before we made the repairs.  If there was any misunderstanding, we apologize.  


AR
Andy R.
White Oak, TX
Chevrolet Silverado
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/24/2016 Category: Service
Andy said the diagnose at this business was incorrect. He spent a lot of money there for nothing and the vehicle was not fixed. He stated he took his vehicle to another business and they fixed it correctly.
This review was collected via phone interview by Customer Research Inc.
Tony and Melissa S. from Spraggins Auto Repair responded on 06/03/2016

Mr. R came in to us and said his vehicle was shaking.  We told him he needed to take his vehicle back to where he had just had the tires balanced because they had no weights on them.  We made no repairs to his vehicle.  Maybe he confused us with another company.  We tried to contact Mr. R and left a message.  


BM
Bill M.
Longview, TX
Nissan Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/11/2017 Category: Service
Bill said the problem got resolved and it's over with. It was sort of an average experience.
This review was collected via phone interview by Customer Research Inc.

RP
Ray P.
Gladewater, TX
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/13/2016 Category: Service
Ray said he appreciated the business repairing his vehicle when promised. The prices were high but he was happy the job got done.
This review was collected via phone interview by Customer Research Inc.

JS
Joshua S.
Longview, TX
Nissan Altima
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/17/2015 Category: Service
Joshua said it was his first time at this business. His vehicle is running ok now and they did a good job.
This review was collected via phone interview by Customer Research Inc.

JW
James W.
Longview, TX
Chevrolet Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/23/2014 Category: Service
James said his vehicle is still idling after the repairs the business made. He changed the fuel pump, tuned-up the vehicle and changed the vehicle's spark plugs, but it still idles up and down and dies.
This review was collected via phone interview by Customer Research Inc.

GJ
Geno J.
Volvo S80
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/24/2013 Category: Service
Geno said his experience at this business was excellent. His vehicle took a week and a half to be finished when he thought it should take three or four days. They told him it took the extra time for them to complete his vehicle due to a parts delay.
This review was collected via phone interview by Customer Research Inc.

EM
Elijio M.
Jeep Grand Cherokee
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/21/2013 Category: Service
Spoke with Eulalia. She said they do good work.
This review was collected via phone interview by Customer Research Inc.

PC
Paul C.
Longview, TX
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/21/2019
Helpful folks
I have used this shop many times and they do good work - I was surprised on my most recent visit to find stains from oily hands on my interior door handle and a couple of places on my armrest too. I guess I figure most shops don’t allow the mechanic who does the repairs to ever drive the vehicle- guess I was wrong. I will continue to use this shop but I will let them know so they can correct this .

PS
PERRY S.
Longview, TX
Chevrolet Cruze
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2018
Wonderful family
As usual the Spraggin family came through. Their concern for my wife and her car was very well received by my wife and I. The repairs needed was preformed in a very timely manner and the feed back to us was very appreciated. Thank you all.

AM
Albert M.
Winona, TX
GMC Sierra 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2018
Friendly and professional
Part are expensive, quality of work is good

JG
Jim G.
Longview, TX
Subaru Forester (Natl)
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2018 Category: Service
Jim said he was referred to this place. He will be recommending the business to others, because he is pleased.
This review was collected via phone interview by Customer Research Inc.

NC
Noah C.
Longview, TX
Toyota 4Runner
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2018 Category: Service
Noah said the business is great. The customer service is excellent. The prices are expensive.
This review was collected via phone interview by Customer Research Inc.

LC
Loretta C.
Longview, TX
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/28/2018 Category: Service
Loretta said that Tony is very nice.
This review was collected via phone interview by Customer Research Inc.

SL
Sandra L.
Diana, TX
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2018 Category: Service
Sandra said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.