Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

748 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


RM
Richard M.
Longview, TX
International Scout II
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/04/2018 Category: Service
Richard said the facility was a little overpriced.
This review was collected via phone interview by Customer Research Inc.

SF
steve f.
Longview, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/10/2018
They charged double compared to other shops in town.
They charged double compared to other shops in town. They also had written items on the receipt that they did not do. When questioned about it, they claimed it was a software over-run and they forgot to remove it.
Tony and Melissa S. from Spraggins Auto Repair responded on 02/12/2018

Mr. Falconer was given an explanation and estimate by phone for all that his vehicle needed before any repairs were performed(as we always do) and he approved the amount that was given. His actual invoice came to $20 less than the estimate that was given. After the repairs were made, the invoice paid/signed(signaling that he agrees with the charges), and the vehicle picked up he brought estimates back to us from other shops that didn't include all the labor and parts that went into his vehicle. After adding the labor and parts amounts that were not included to the estimates he brought in to us, the amount was close to what he was charged.
Our labor entries from our labor guide on the invoices have a generic description that includes all possible scenarios of labor that sometimes don't apply to that particular vehicle. At the end of the description it says "(if necessary)". These statements in the description should have been removed by us but it does say "(if necessary)".
We strive to serve our customers with excellence in quality repairs and honesty with every detail. We would never try to deceive our customers into believing we made repairs that we didn't make. We regret that Mr. Falconer was not completely satisfied.
Tony Spraggins - Spraggins Auto Repair


DT
Dean T.
Gladewater, TX
Plymouth Grand Voyager
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/15/2017 Category: Service
Dean said he thought paying $420 just for front brakes was being way over charged, even though there was a noise that the mechanic was going to be looking into. That price was way too much, and he will not recommend them because of that.
This review was collected via phone interview by Customer Research Inc.
Tony and Melissa S. from Spraggins Auto Repair responded on 12/26/2017

We are sorry you feel this way.  We did look back at the invoice and saw that you had us check for a popping noise that we discovered was caused by both inner tie rod ends having slack in them.  We also checked for a brake chirping noise for you that revealed the brake pads were down to the wear indicators and the rear drums were full of brake dust.  In response to this, we cleaned and adjusted the rear brakes and changed the front brake pads and resurfaced the rotors.  The front brake job itself was $225.29.  We thought all of these charges were clearly proposed to you before we made the repairs.  If there was any misunderstanding, we apologize.  


TT
Terry T.
Texas
Honda Odyssey
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/20/2017 Category: Service
Terry said she was not happy with the service this business provided.
This review was collected via phone interview by Customer Research Inc.
Tony and Melissa S. from Spraggins Auto Repair responded on 02/08/2017

After speaking with Terry, she thought she was receiving a call about a different shop that she went to before coming to us.  She indicated that she was not unhappy with our work.


AR
Andy R.
White Oak, TX
Chevrolet Silverado
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/24/2016 Category: Service
Andy said the diagnose at this business was incorrect. He spent a lot of money there for nothing and the vehicle was not fixed. He stated he took his vehicle to another business and they fixed it correctly.
This review was collected via phone interview by Customer Research Inc.
Tony and Melissa S. from Spraggins Auto Repair responded on 06/03/2016

Mr. R came in to us and said his vehicle was shaking.  We told him he needed to take his vehicle back to where he had just had the tires balanced because they had no weights on them.  We made no repairs to his vehicle.  Maybe he confused us with another company.  We tried to contact Mr. R and left a message.  


SN
Shannon N.
Chevrolet Blazer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2013 Category: Service
Shannon said she is not satisfied. She paid $217, but the repairs are not finished. They said her vehicle was running, but when she got there, it would not run. Her vehicle has been over there for 3 days. She questions what she paid for, since the vehicle is not running. She does not intend to recommend them.
This review was collected via phone interview by Customer Research Inc.

JC
Jackie C.
Longview, TX
Nissan Altima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/11/2013 Category: Service
Jackie said he was not satisfied with the business because his service light is still on and the business did not repair the problem with his vehicle. He will not recommend this business to others based on this experience.
This review was collected via phone interview by Customer Research Inc.
Tony and Melissa S. from Spraggins Auto Repair responded on 03/14/2013
We have attempted to contact Mr. Christian about his concerns but have not yet received a response. We were not aware that he was unhappy with the service he received. The customer brought his vehicle in for a general check over and we discussed the service light with him, but we thought he had decided to not have the light diagnosed.

DC
Deb C.
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
Want it done right?
I asked this business to help me make a decision on a used car that I was thinking about purchasing. Not only did they offer to go retrieve the car and bring it to their garage, but after they had done a thorough check from top to bottom, they return the car to the dealership. I literally never had to leave my house. After the check up, Mr. Spraggins called me and gave me the most thorough rundown of everything imaginable that one would check on the car. He found things that I never would've thought to check. He gave me timelines for next maintenance needed and approximated how many miles would be left on the tires. It was clear and obvious that he valued my business and wanted me to be informed before I made the decision to purchase the vehicle. I will use them again. Spraggins auto saved me from purchasing a vehicle that would have cost me several more thousand within the next few months of ownership. As a single mom, I'm grateful for their willingness and knowledge.

PS
PERRY S.
Longview, TX
Chevrolet Cruze
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2018
Wonderful family
As usual the Spraggin family came through. Their concern for my wife and her car was very well received by my wife and I. The repairs needed was preformed in a very timely manner and the feed back to us was very appreciated. Thank you all.

LG
Lynn G.
Longview, TX
Kia Rondo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018
Ray Gruber
Honesty and integrity are the best words to describe Spraggins Auto Repair. Good people!

BB
BRENDA B.
Longview, TX
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018
Trustworthy, honest and fair
Quality work, fairly priced. Tony Spraggins is an awesome mechanic that runs an honest shop. My highest recommendation for Spraggins Auto Repair!

DV
Daniel V.
Longview, TX
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018
Integrity, Kindness, Professionalism, and Friendship
It's extremely comforting to have a mechanic you can trust. As long as we have lived in Longview, we have driven across town to Spraggins (was Longview Radiator) because we can trust them, and they care about us. I wish all businesses operated with their values.

DT
David T.
Longview, TX
Pontiac GTO
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2018
Excellent work 06 GTO
GREAT place for auto repair. Top notch work.

KC
Kathy C.
Longview, TX
Pontiac Montana SV6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018
Very Honest extremely dependable very friendly
Easy to work with. They are very honest in what they say and do. I appreciate their friendliness. They make you feel like family.

Verified Customer
Longview, TX
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
great job!
This was my first time here. I was very pleased with the service. I will definitely go backback. I felt the price was fair and they treated me with respect.

SB
Sheri B.
Marshall, TX
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
Excellent Service!
I have always received excellent service--they check to see what is wrong, always call and specifically tell me what needs to be done and approximately how much it will cost up front (which is important when you're on a budget!), and provide excellent service. I feel I have finally found an auto repair shop that I can trust and know will take care of me and my vehicle.

AM
Albert M.
Winona, TX
GMC Sierra 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2018
Friendly and professional
Part are expensive, quality of work is good

KJ
KENNETH J.
Longview, TX
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
The people, the service, the work done.
I appreciate the professional service I get as well as the friendliness displayed each time I am there. They are always on top of any problem I bring to them and the prices are always fair.

LS
Loara S.
Kilgore, TX
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Truly Amazing
I went in for overheating and the fan was out on my car...they went above and beyond and got it done in the same day...

MM
Monica M.
Longview, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Monica said they seemed trustworthy.
This review was collected via phone interview by Customer Research Inc.