Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

696 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


RM
Richard M.
Longview, TX
International Scout II
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/04/2018 Category: Service
Richard said the facility was a little overpriced.
This review was collected via phone interview by Customer Research Inc.

SF
steve f.
Longview, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/10/2018
They charged double compared to other shops in town.
They charged double compared to other shops in town. They also had written items on the receipt that they did not do. When questioned about it, they claimed it was a software over-run and they forgot to remove it.
Tony and Melissa S. from Spraggins Auto Repair responded on 02/12/2018

Mr. Falconer was given an explanation and estimate by phone for all that his vehicle needed before any repairs were performed(as we always do) and he approved the amount that was given. His actual invoice came to $20 less than the estimate that was given. After the repairs were made, the invoice paid/signed(signaling that he agrees with the charges), and the vehicle picked up he brought estimates back to us from other shops that didn't include all the labor and parts that went into his vehicle. After adding the labor and parts amounts that were not included to the estimates he brought in to us, the amount was close to what he was charged.
Our labor entries from our labor guide on the invoices have a generic description that includes all possible scenarios of labor that sometimes don't apply to that particular vehicle. At the end of the description it says "(if necessary)". These statements in the description should have been removed by us but it does say "(if necessary)".
We strive to serve our customers with excellence in quality repairs and honesty with every detail. We would never try to deceive our customers into believing we made repairs that we didn't make. We regret that Mr. Falconer was not completely satisfied.
Tony Spraggins - Spraggins Auto Repair


DT
Dean T.
Gladewater, TX
Plymouth Grand Voyager
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/15/2017 Category: Service
Dean said he thought paying $420 just for front brakes was being way over charged, even though there was a noise that the mechanic was going to be looking into. That price was way too much, and he will not recommend them because of that.
This review was collected via phone interview by Customer Research Inc.
Tony and Melissa S. from Spraggins Auto Repair responded on 12/26/2017

We are sorry you feel this way.  We did look back at the invoice and saw that you had us check for a popping noise that we discovered was caused by both inner tie rod ends having slack in them.  We also checked for a brake chirping noise for you that revealed the brake pads were down to the wear indicators and the rear drums were full of brake dust.  In response to this, we cleaned and adjusted the rear brakes and changed the front brake pads and resurfaced the rotors.  The front brake job itself was $225.29.  We thought all of these charges were clearly proposed to you before we made the repairs.  If there was any misunderstanding, we apologize.  


TT
Terry T.
Texas
Honda Odyssey
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Overall Rating 1/5rating 1rating 1rating 1rating 1
01/20/2017 Category: Service
Terry said she was not happy with the service this business provided.
This review was collected via phone interview by Customer Research Inc.
Tony and Melissa S. from Spraggins Auto Repair responded on 02/08/2017

After speaking with Terry, she thought she was receiving a call about a different shop that she went to before coming to us.  She indicated that she was not unhappy with our work.


AR
Andy R.
White Oak, TX
Chevrolet Silverado
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/24/2016 Category: Service
Andy said the diagnose at this business was incorrect. He spent a lot of money there for nothing and the vehicle was not fixed. He stated he took his vehicle to another business and they fixed it correctly.
This review was collected via phone interview by Customer Research Inc.
Tony and Melissa S. from Spraggins Auto Repair responded on 06/03/2016

Mr. R came in to us and said his vehicle was shaking.  We told him he needed to take his vehicle back to where he had just had the tires balanced because they had no weights on them.  We made no repairs to his vehicle.  Maybe he confused us with another company.  We tried to contact Mr. R and left a message.  


SN
Shannon N.
Chevrolet Blazer
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2013 Category: Service
Shannon said she is not satisfied. She paid $217, but the repairs are not finished. They said her vehicle was running, but when she got there, it would not run. Her vehicle has been over there for 3 days. She questions what she paid for, since the vehicle is not running. She does not intend to recommend them.
This review was collected via phone interview by Customer Research Inc.

JC
Jackie C.
Longview, TX
Nissan Altima
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Overall Rating 1/5rating 1rating 1rating 1rating 1
03/11/2013 Category: Service
Jackie said he was not satisfied with the business because his service light is still on and the business did not repair the problem with his vehicle. He will not recommend this business to others based on this experience.
This review was collected via phone interview by Customer Research Inc.
Tony and Melissa S. from Spraggins Auto Repair responded on 03/14/2013
We have attempted to contact Mr. Christian about his concerns but have not yet received a response. We were not aware that he was unhappy with the service he received. The customer brought his vehicle in for a general check over and we discussed the service light with him, but we thought he had decided to not have the light diagnosed.

RT
Rickey T.
Henderson, TX
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Ricky said this business has great people. He did not have a scheduled appointment and they were able to service his vehicle.
This review was collected via phone interview by Customer Research Inc.

TI
Tim I.
White Oak, TX
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Tim said this business is the best. He loves them. They are awesome.
This review was collected via phone interview by Customer Research Inc.

MJ
Matt J.
Longview, TX
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Matt said his vehicle was in and out in two days. The service was affordable.
This review was collected via phone interview by Customer Research Inc.

RK
Ronald K.
Longview, TX
Chevrolet Silverado SS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Ronald said the staff provided good customer service.
This review was collected via phone interview by Customer Research Inc.

CA
Charlie A.
Kilgore, TX
Honda Civic Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Charlie said the business is always great and he always goes there.
This review was collected via phone interview by Customer Research Inc.

GH
Gene H.
Longview, TX
Ford Mustang
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018
Always Better Than Expected
Kind, fast, thorough service. They do what they say and keep you informed. Even when the problem is more than you bargained for, Spraggins does their best to provide cost effective service that meets the need. I wish all businesses had their integrity!

TL
Tyler L.
Longview, TX
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018
Money well spent
I brought my new-to-me 4 cylinder Jeep YJ to Spraggins Automotive for a thorough tune-up and got way more service than I expected. Tony Spraggins was highly professional, courteous, and he listens to what you have to say! Alongside Tony S. at the front deak is another Tony who is just as professional and attentive.
My Jeep needed some moderately serious repairs, mostly maintenance, of which were handled in a timely fashion. I can now confidently drive this rig as my commuter without breaking so much as a simgle sweat droplet.
Also, I must add that his mechanics treat him with respect and aren't just a bunch of bumbling fools with tools. They all hold themselves to high standards and it shows the moment you pull up on the lot. I cannot say that about any other auto shop I have dealt with in the past.

CY
Channon Y.
Longview, TX
Dodge Dakota
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Channon said the service was quick and everything worked out well.
This review was collected via phone interview by Customer Research Inc.

CF
Chris F.
Kilgore, TX
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018
Efficient, honest, and friendly.
The people at Spraggins have been my mechanic of choice for any of the serious repairs to all of my cars. It seems that the rest of the city also uses them as they are always scheduled at least a day out. If there is more than one financial option to a repair, they will lay them all out and recommend one, but they will gladly do what the customer can afford (assuming its safe).
On my last visit, their schedule book was filled till the next week but they allowed me to drop off my car a little early and were able to get to it a little sooner than I expected.
I always recommend this shop to people who need serious mechanical work done on their car.

TS
Tony S.
Longview, TX
Ford Super Duty F-250 SRW
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Tony said they are fantastic people and they do great work. They are super honest, and they go above and beyond.
This review was collected via phone interview by Customer Research Inc.

TD
Trevor D.
Longview, TX
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Trevor said the staff was really nice and he had good service. He didn't have an appointment, just walked in and they managed to take care of him.
This review was collected via phone interview by Customer Research Inc.

PA
Phil A.
Longview, TX
Chevrolet Tahoe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
Quality of the staff and mechanics.
Just like last time all went well. Completed timely and professional feed back. Excellent work. Was concerned about my satisfaction.

AC
Alison C.
Longview, TX
Ford Ranger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Alison said the employees were a delightful couple.
This review was collected via phone interview by Customer Research Inc.