Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

789 Reviews

99% Would Recommend
Latest Review 9 days ago

Reviews


CC
Curtis C.
Longview, TX
Mercury Grand Marquis
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/12/2019
Salesman was pushy and not completely honest
Took car in for water pump. The sailsman called me back and insisted I needed other things fixed, and I agreed to fix these things. This was understandable after he explained. The salesman called me and told me my car was finished and that when it was test driven, it died twice. This is not normal for this car, and I was not having this problem ever before I brought it in for "just a water pump". I was grateful to get my car back in a timely manner because it was New Year's Eve. However I was not happy when I got on the loop my car died and engine started racing. I took the car back a couple of days later, and got a new diagnosis from them to the tune of $1,500.00 I couldn't afford this to begin with, and paid them $112.00 just to have a diagnosis, I was assured that money would come off of the total price. I was told the car had multiple vacuum seal leaks that a smoke test was running on it. However, I took my car to another reputable auto mechanic, who simply put a fuel pump and a EGR pressure sensor for on it $186.00. I did not have to pay diagnosis where I went the second time nor did I have to pay the hard labor prices that Spraggins charges. Maybe Mr. Spraggins doesn't know that his mechanics or the man that waited on me was dishonest about this. I just think God for the intuition to take my car somewhere else. I wouldn't go back because I don't trust them.
Tony and Melissa S. from Spraggins Auto Repair responded on 01/29/2019

We regret that Mr. C didn't have a great experience on his visit to our auto repair facility. We appreciate the feedback, we will use it to try to make ourselves better. I would like to take this opportunity to try to sort some of this out. 1) If our service advisor came across as insistent, that's not how we intend for him to be. He is very passionate about presenting the problems that need to be solved on a customer's vehicle because he cares and doesn't want them to have to continue to deal with these problems. 2) It's unfortunate the vehicle died when Mr. C left our facility. We did mention that the vehicle was doing that when we called him so it shouldn't have been a surprise to him. Due to the coolant leaks, we could not test drive the vehicle before repairs were made. We don't want to cause the vehicle to overheat. If we had been able to drive it first, then we may have been able to spot some of these other problems he was having. There are no repairs that were made that could cause these other drivability problems regardless of what the causes of them were/are. 3) A defective fuel pump normally doesn't cause a problem only at idle. When a fuel pump doesn't have enough pressure the problem usually reveals itself when the engine is under acceleration or it just won't run at all. On our post repair test drives(two-one by tech and one by our QC person) there was no problem on acceleration, but only at idle. 4) The vacuum leaks that were found by our diagnostic smoke test are still a problem. Normally vacuum leaks don't just go away, they are still there. Vacuum leaks are normally what causes problems at idle whether vehicle is dying or idling too high. 5) I am confused on what Mr. C thought our service advisor or automotive technician was dishonest about. We are more than willing to accept that we may be wrong, misinformed, misdiagnosed a vehicle, or any other form of being wrong, not dishonest. It is well known to all of our employees that we do not tolerate dishonesty whether it's with a customer, each other, or a vendor. For all of us in our business the work we do with our hands and the way we treat our customers, each other, and vendors is linked to the relationship we have with our Lord Jesus.


RM
Richard M.
Longview, TX
International Scout II
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/04/2018 Category: Service
Richard said the facility was a little overpriced.
This review was collected via phone interview by Customer Research Inc.

SF
steve f.
Longview, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/10/2018
They charged double compared to other shops in town.
They charged double compared to other shops in town. They also had written items on the receipt that they did not do. When questioned about it, they claimed it was a software over-run and they forgot to remove it.
Tony and Melissa S. from Spraggins Auto Repair responded on 02/12/2018

Mr. Falconer was given an explanation and estimate by phone for all that his vehicle needed before any repairs were performed(as we always do) and he approved the amount that was given. His actual invoice came to $20 less than the estimate that was given. After the repairs were made, the invoice paid/signed(signaling that he agrees with the charges), and the vehicle picked up he brought estimates back to us from other shops that didn't include all the labor and parts that went into his vehicle. After adding the labor and parts amounts that were not included to the estimates he brought in to us, the amount was close to what he was charged.
Our labor entries from our labor guide on the invoices have a generic description that includes all possible scenarios of labor that sometimes don't apply to that particular vehicle. At the end of the description it says "(if necessary)". These statements in the description should have been removed by us but it does say "(if necessary)".
We strive to serve our customers with excellence in quality repairs and honesty with every detail. We would never try to deceive our customers into believing we made repairs that we didn't make. We regret that Mr. Falconer was not completely satisfied.
Tony Spraggins - Spraggins Auto Repair


DT
Dean T.
Gladewater, TX
Plymouth Grand Voyager
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/15/2017 Category: Service
Dean said he thought paying $420 just for front brakes was being way over charged, even though there was a noise that the mechanic was going to be looking into. That price was way too much, and he will not recommend them because of that.
This review was collected via phone interview by Customer Research Inc.
Tony and Melissa S. from Spraggins Auto Repair responded on 12/26/2017

We are sorry you feel this way.  We did look back at the invoice and saw that you had us check for a popping noise that we discovered was caused by both inner tie rod ends having slack in them.  We also checked for a brake chirping noise for you that revealed the brake pads were down to the wear indicators and the rear drums were full of brake dust.  In response to this, we cleaned and adjusted the rear brakes and changed the front brake pads and resurfaced the rotors.  The front brake job itself was $225.29.  We thought all of these charges were clearly proposed to you before we made the repairs.  If there was any misunderstanding, we apologize.  


TT
Terry T.
Texas
Honda Odyssey
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/20/2017 Category: Service
Terry said she was not happy with the service this business provided.
This review was collected via phone interview by Customer Research Inc.
Tony and Melissa S. from Spraggins Auto Repair responded on 02/08/2017

After speaking with Terry, she thought she was receiving a call about a different shop that she went to before coming to us.  She indicated that she was not unhappy with our work.


AR
Andy R.
White Oak, TX
Chevrolet Silverado
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/24/2016 Category: Service
Andy said the diagnose at this business was incorrect. He spent a lot of money there for nothing and the vehicle was not fixed. He stated he took his vehicle to another business and they fixed it correctly.
This review was collected via phone interview by Customer Research Inc.
Tony and Melissa S. from Spraggins Auto Repair responded on 06/03/2016

Mr. R came in to us and said his vehicle was shaking.  We told him he needed to take his vehicle back to where he had just had the tires balanced because they had no weights on them.  We made no repairs to his vehicle.  Maybe he confused us with another company.  We tried to contact Mr. R and left a message.  


SN
Shannon N.
Chevrolet Blazer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2013 Category: Service
Shannon said she is not satisfied. She paid $217, but the repairs are not finished. They said her vehicle was running, but when she got there, it would not run. Her vehicle has been over there for 3 days. She questions what she paid for, since the vehicle is not running. She does not intend to recommend them.
This review was collected via phone interview by Customer Research Inc.

JC
Jackie C.
Longview, TX
Nissan Altima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/11/2013 Category: Service
Jackie said he was not satisfied with the business because his service light is still on and the business did not repair the problem with his vehicle. He will not recommend this business to others based on this experience.
This review was collected via phone interview by Customer Research Inc.
Tony and Melissa S. from Spraggins Auto Repair responded on 03/14/2013
We have attempted to contact Mr. Christian about his concerns but have not yet received a response. We were not aware that he was unhappy with the service he received. The customer brought his vehicle in for a general check over and we discussed the service light with him, but we thought he had decided to not have the light diagnosed.

DM
Daniel M.
Longview, TX
Cadillac CTS-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019
Trustworthy, amazing, and reliable!
This is my go to place for any repairs and maintenance. Both Tony’s are awesome and explain any issues in depth and never try to pressure you to commit to any repairs. Instead, the recommend and give you options to help fix the issue(s) and are completely transparent with you.

JK
Jonathan K.
Longview, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Jonathan said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

ZG
Zora G.
Longview, TX
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019
Provde excellent service
Spraggins Auto Repair is GREAT! They operate in the spirit of excellence in providing extreme customer service and customer satisfaction. They are trustworthy and honest people. They are professional mechanics who know what they are doing and very joyful in serving their customers with love and concern. I will continue using their services and will recommend others.

BS
Brett S.
White Oak, TX
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019
Very thorough and responsive
Tony walked me through what needed to be done and was up front about the cost of the repairs. I will definitely use their services again when needed.

GH
Gene H.
Longview, TX
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2019
Consistent: Great Quality and People
As always great service. Consistent high quality service from high quality people. Thank you!

TF
Tom F.
Longview, TX
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019
Very helpful and friendly..
Did a minor repair on my vehicle which saved me a trip to Tyler or Shreveport to get it done..Did it in timely manner and didn’t charge me an arm and a leg for it..

KW
Kevin W.
Longview, TX
Mercedes-Benz CLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019
Outstanding Service
Definitely recommend this service est. Polite, friendly and knowledgeable staff attentive to a customer's needs. I found the pricing fair and I appreciated their service. Thanks so much, to Tony and Tony.

Verified Customer
Longview, TX
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019
Car repair
This is a very reputable place to take your vehicle for repairs. They are honest and pricing for the service provided is reasonable. Very helpful and courteous owners. Will continue to take my car here for future repairs if needed.

DB
Deb B.
Hallsville, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2019
HONESTLY AND FIXES THE PROBLEM
They might be pricy..but well worth it..would not and have not went anywhere else!!
I own a Ford diesel..

MH
MICKIE H.
Longview, TX
Ford Crown Victoria
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019
Professionalism and Christian commitment
Tony cares for and about the customer. He and his staff have a deep and complete knowledge of what is being done. Their aim comes across as “Do unto others as you would have others do unto you”.

CB
Caleb B.
Gilmer, TX
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019
Great and easy people to deal with
Great and easy to deal with with take very good care of your vehicle

JP
Jana P.
Tyler, TX
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019
The Best
They prioritized our broken down car on a very busy day. They were kind, honest, and kept us apprised of each step of the process.