Spraggins Auto Repair


Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

672 Reviews

99% Would Recommend
Latest Review 6 days ago
steve f. on 02/10/2018
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"They charged double compared to other shops in town."
They charged double compared to other shops in town. They also had written items on the receipt that they did not do. When questioned about it, they claimed it was a software over-run and they forgot to remove it.
Review Created: 02/10/2018 08:31 AM
Tony and Melissa S. at Spraggins Auto Repair responded on 02/12/2018

Mr. Falconer was given an explanation and estimate by phone for all that his vehicle needed before any repairs were performed(as we always do) and he approved the amount that was given. His actual invoice came to $20 less than the estimate that was given. After the repairs were made, the invoice paid/signed(signaling that he agrees with the charges), and the vehicle picked up he brought estimates back to us from other shops that didn't include all the labor and parts that went into his vehicle. After adding the labor and parts amounts that were not included to the estimates he brought in to us, the amount was close to what he was charged.
Our labor entries from our labor guide on the invoices have a generic description that includes all possible scenarios of labor that sometimes don't apply to that particular vehicle. At the end of the description it says "(if necessary)". These statements in the description should have been removed by us but it does say "(if necessary)".
We strive to serve our customers with excellence in quality repairs and honesty with every detail. We would never try to deceive our customers into believing we made repairs that we didn't make. We regret that Mr. Falconer was not completely satisfied.
Tony Spraggins - Spraggins Auto Repair

Dean T. on 12/15/2017
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Dean said he thought paying $420 just for front brakes was being way over charged, even though there was a noise that the mechanic was going to be looking into. That price was way too much, and he will not recommend them because of that.
Vehicle: Plymouth Grand Voyager
Category: Service
Service Date: 12/13/2017
Review Created: 12/15/2017
This review was collected via phone interview by Customer Research Inc.
Tony and Melissa S. at Spraggins Auto Repair responded on 12/26/2017

We are sorry you feel this way.  We did look back at the invoice and saw that you had us check for a popping noise that we discovered was caused by both inner tie rod ends having slack in them.  We also checked for a brake chirping noise for you that revealed the brake pads were down to the wear indicators and the rear drums were full of brake dust.  In response to this, we cleaned and adjusted the rear brakes and changed the front brake pads and resurfaced the rotors.  The front brake job itself was $225.29.  We thought all of these charges were clearly proposed to you before we made the repairs.  If there was any misunderstanding, we apologize.  

Terry T. on 01/20/2017
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Terry said she was not happy with the service this business provided.
Vehicle: Honda Odyssey
Category: Service
Service Date: 12/20/2016
Review Created: 01/20/2017
This review was collected via phone interview by Customer Research Inc.
Tony and Melissa S. at Spraggins Auto Repair responded on 02/08/2017

After speaking with Terry, she thought she was receiving a call about a different shop that she went to before coming to us.  She indicated that she was not unhappy with our work.

Andy R. on 05/24/2016
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Andy said the diagnose at this business was incorrect. He spent a lot of money there for nothing and the vehicle was not fixed. He stated he took his vehicle to another business and they fixed it correctly.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 05/16/2016
Review Created: 05/24/2016
This review was collected via phone interview by Customer Research Inc.
Tony and Melissa S. at Spraggins Auto Repair responded on 06/03/2016

Mr. R came in to us and said his vehicle was shaking.  We told him he needed to take his vehicle back to where he had just had the tires balanced because they had no weights on them.  We made no repairs to his vehicle.  Maybe he confused us with another company.  We tried to contact Mr. R and left a message.  

Shannon N. on 04/11/2013
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Shannon said she is not satisfied. She paid $217, but the repairs are not finished. They said her vehicle was running, but when she got there, it would not run. Her vehicle has been over there for 3 days. She questions what she paid for, since the vehicle is not running. She does not intend to recommend them.
Vehicle: Chevrolet Blazer
Category: Service
Service Date: 04/04/2013
Review Created: 04/11/2013
This review was collected via phone interview by Customer Research Inc.
Jackie C. on 03/11/2013
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Jackie said he was not satisfied with the business because his service light is still on and the business did not repair the problem with his vehicle. He will not recommend this business to others based on this experience.
Vehicle: Nissan Altima
Category: Service
Service Date: 02/13/2013
Review Created: 03/11/2013
This review was collected via phone interview by Customer Research Inc.
Tony and Melissa S. at Spraggins Auto Repair responded on 03/14/2013
We have attempted to contact Mr. Christian about his concerns but have not yet received a response. We were not aware that he was unhappy with the service he received. The customer brought his vehicle in for a general check over and we discussed the service light with him, but we thought he had decided to not have the light diagnosed.
Greg H. on 04/16/2018
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Greg said they are honest. The repairs are quality.
Vehicle: Ford Police Interceptor
Category: Service
Service Date: 04/13/2018
Review Created: 04/16/2018
This review was collected via phone interview by Customer Research Inc.
Jordan L. on 04/12/2018
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Jordan said they did a really good job.
Vehicle: Scion tC
Category: Service
Service Date: 04/10/2018
Review Created: 04/12/2018
This review was collected via phone interview by Customer Research Inc.
Johnathan A. on 04/11/2018
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Johnathan said the employees were professional and their work was done in a timely manner.
Vehicle: Honda Odyssey
Category: Service
Service Date: 04/06/2018
Review Created: 04/11/2018
This review was collected via phone interview by Customer Research Inc.
James B. on 04/06/2018
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James said this experience was good. He was well pleased with the business. There was a tiny incident that was taken care of in a timely manner.
Vehicle: Ford F-150
Category: Service
Service Date: 04/04/2018
Review Created: 04/06/2018
This review was collected via phone interview by Customer Research Inc.
Debbie S. on 04/05/2018
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Debbie said it was great to do business with this facility.
Vehicle: Chevrolet Traverse
Category: Service
Service Date: 04/03/2018
Review Created: 04/05/2018
This review was collected via phone interview by Customer Research Inc.
Harold W. on 04/03/2018
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Harold said he appreciated this business. His vehicle drives better than when he bought it. He will be going back to have them do a few more things on his vehicle.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 03/26/2018
Review Created: 04/03/2018
This review was collected via phone interview by Customer Research Inc.
John B. on 04/03/2018
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John said the business was great. His interactions with the owner and one of the other technicians were great. They were very informative and courteous. The staff went out of the way to explain options and give him all the information he needed. He stated the place gave him the feeling he was dealing with a facility that was honest and looking out for his interests.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 03/15/2018
Review Created: 04/03/2018
This review was collected via phone interview by Customer Research Inc.
Reggie B. on 04/02/2018
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"2010 Lincoln Continental "
Everyone was very courteous and polite the atmosphere was very good I will return if I have problems with my car again
Vehicle: Lincoln Navigator L
Service Date: 03/30/2018
Review Created: 04/02/2018 03:22 PM
JOSEPH B. on 03/22/2018
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"The Quick Turnaround "
Tony Spraggins was very accommodating on such a short notice. The vehicle that was serviced was done in one day. Tony was very thorough with what needed to be done to the car & I appreciate that from Spraggins Auto Repair.
Vehicle: Dodge Avenger
Service Date: 03/20/2018
Review Created: 03/22/2018 12:02 PM
Anthony M. on 03/16/2018
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Anthony said he likes the people there. They are very straight forward with him, they took care of his vehicle as quickly as they can. He generally appreciated them and felt they did honest work and charged a fair price.
Vehicle: Mercury Villager
Category: Service
Service Date: 03/14/2018
Review Created: 03/16/2018
This review was collected via phone interview by Customer Research Inc.
Fredericka M. on 03/12/2018
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Fredericka said the staff did a great job and the work was done in a timely manner.
Vehicle: Chevrolet Captiva Sport Fleet
Category: Service
Service Date: 03/09/2018
Review Created: 03/12/2018
This review was collected via phone interview by Customer Research Inc.
Preston S. on 03/10/2018
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Preston said the work was done quickly at a cheap price.
Vehicle: Toyota Tundra 2WD Truck
Category: Service
Service Date: 03/06/2018
Review Created: 03/10/2018
This review was collected via phone interview by Customer Research Inc.
Joy M. on 03/10/2018
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Joy said Tony and the rest of the staff were outstanding and provided the complete package.
Vehicle: GMC Terrain
Category: Service
Service Date: 03/09/2018
Review Created: 03/10/2018
This review was collected via phone interview by Customer Research Inc.
Zachary H. on 03/08/2018
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Zachary said his vehicle runs better now than it did when he took it in.
Vehicle: Ford F-150
Category: Service
Service Date: 03/07/2018
Review Created: 03/08/2018
This review was collected via phone interview by Customer Research Inc.
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