Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

713 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


RM
Richard M.
Longview, TX
International Scout II
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/04/2018 Category: Service
Richard said the facility was a little overpriced.
This review was collected via phone interview by Customer Research Inc.

SF
steve f.
Longview, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/10/2018
They charged double compared to other shops in town.
They charged double compared to other shops in town. They also had written items on the receipt that they did not do. When questioned about it, they claimed it was a software over-run and they forgot to remove it.
Tony and Melissa S. from Spraggins Auto Repair responded on 02/12/2018

Mr. Falconer was given an explanation and estimate by phone for all that his vehicle needed before any repairs were performed(as we always do) and he approved the amount that was given. His actual invoice came to $20 less than the estimate that was given. After the repairs were made, the invoice paid/signed(signaling that he agrees with the charges), and the vehicle picked up he brought estimates back to us from other shops that didn't include all the labor and parts that went into his vehicle. After adding the labor and parts amounts that were not included to the estimates he brought in to us, the amount was close to what he was charged.
Our labor entries from our labor guide on the invoices have a generic description that includes all possible scenarios of labor that sometimes don't apply to that particular vehicle. At the end of the description it says "(if necessary)". These statements in the description should have been removed by us but it does say "(if necessary)".
We strive to serve our customers with excellence in quality repairs and honesty with every detail. We would never try to deceive our customers into believing we made repairs that we didn't make. We regret that Mr. Falconer was not completely satisfied.
Tony Spraggins - Spraggins Auto Repair


DT
Dean T.
Gladewater, TX
Plymouth Grand Voyager
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/15/2017 Category: Service
Dean said he thought paying $420 just for front brakes was being way over charged, even though there was a noise that the mechanic was going to be looking into. That price was way too much, and he will not recommend them because of that.
This review was collected via phone interview by Customer Research Inc.
Tony and Melissa S. from Spraggins Auto Repair responded on 12/26/2017

We are sorry you feel this way.  We did look back at the invoice and saw that you had us check for a popping noise that we discovered was caused by both inner tie rod ends having slack in them.  We also checked for a brake chirping noise for you that revealed the brake pads were down to the wear indicators and the rear drums were full of brake dust.  In response to this, we cleaned and adjusted the rear brakes and changed the front brake pads and resurfaced the rotors.  The front brake job itself was $225.29.  We thought all of these charges were clearly proposed to you before we made the repairs.  If there was any misunderstanding, we apologize.  


TT
Terry T.
Texas
Honda Odyssey
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/20/2017 Category: Service
Terry said she was not happy with the service this business provided.
This review was collected via phone interview by Customer Research Inc.
Tony and Melissa S. from Spraggins Auto Repair responded on 02/08/2017

After speaking with Terry, she thought she was receiving a call about a different shop that she went to before coming to us.  She indicated that she was not unhappy with our work.


AR
Andy R.
White Oak, TX
Chevrolet Silverado
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/24/2016 Category: Service
Andy said the diagnose at this business was incorrect. He spent a lot of money there for nothing and the vehicle was not fixed. He stated he took his vehicle to another business and they fixed it correctly.
This review was collected via phone interview by Customer Research Inc.
Tony and Melissa S. from Spraggins Auto Repair responded on 06/03/2016

Mr. R came in to us and said his vehicle was shaking.  We told him he needed to take his vehicle back to where he had just had the tires balanced because they had no weights on them.  We made no repairs to his vehicle.  Maybe he confused us with another company.  We tried to contact Mr. R and left a message.  


SN
Shannon N.
Chevrolet Blazer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2013 Category: Service
Shannon said she is not satisfied. She paid $217, but the repairs are not finished. They said her vehicle was running, but when she got there, it would not run. Her vehicle has been over there for 3 days. She questions what she paid for, since the vehicle is not running. She does not intend to recommend them.
This review was collected via phone interview by Customer Research Inc.

JC
Jackie C.
Longview, TX
Nissan Altima
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/11/2013 Category: Service
Jackie said he was not satisfied with the business because his service light is still on and the business did not repair the problem with his vehicle. He will not recommend this business to others based on this experience.
This review was collected via phone interview by Customer Research Inc.
Tony and Melissa S. from Spraggins Auto Repair responded on 03/14/2013
We have attempted to contact Mr. Christian about his concerns but have not yet received a response. We were not aware that he was unhappy with the service he received. The customer brought his vehicle in for a general check over and we discussed the service light with him, but we thought he had decided to not have the light diagnosed.

HH
Henry H.
Kilgore, TX
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Henry said they are fair and his vehicle is good. He is pleased.
This review was collected via phone interview by Customer Research Inc.

FT
Frankie T.
Longview, TX
GMC Acadia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Frankie said everything has been great.
This review was collected via phone interview by Customer Research Inc.

AP
Ada P.
Henderson, TX
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Ada said that the place is good.
This review was collected via phone interview by Customer Research Inc.

SL
Sandra L.
Diana, TX
Ford Explorer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2018 Category: Service
Sandra said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

PL
Pat L.
Longview, TX
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Pat said this business has good, honest mechanics..
This review was collected via phone interview by Customer Research Inc.

MS
Michelle S.
Longview, TX
Ford Expedition EL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Michelle said the business was very helpful and was able to diagnose a problem that no other business could fix.
This review was collected via phone interview by Customer Research Inc.

HM
Hope M.
Kilgore, TX
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Hope said the facility did a good job.
This review was collected via phone interview by Customer Research Inc.

JJ
Jim J.
Gladewater, TX
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Jim said he recommends the business.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
Longview, TX
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
John said the staff were good.
This review was collected via phone interview by Customer Research Inc.

PA
Phil A.
Longview, TX
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018
Auto Repair
I have been using Spraggins for over a year to help bring a 1999 Chev Tahoe back into good order. They have done some major projects including all drive train bearings front to back on the four wheel drive and repairing several leaks. They have always been right on time and very open about issues that needed to be addressed and why. They have even shown me the worn parts on a couple of the projects. Their work and administrative process very professional and issue diagnostics right on track. On one project they recently had to pull a critical intake manifold on top of the engine. A few days after the job I discovered a small oil leak. I returned to the shop and they determined it was due to a torn seal when the component was installed. Tony Spraggins was very open about the mistake and they redid the job at no cost. I am proud to have the 99 Tahoe (2dr) back on the road and running like new. I highly recommend this auto shop. Both of the Tony’s and Melisa are top notch and a pleasure to be around. Second to none!

LJ
Larry J.
Longview, TX
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Larry said this business has always been honest.
This review was collected via phone interview by Customer Research Inc.

EH
Elise H.
Longview, TX
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Elise said the staff was up front, professional, knowledgeable and nice.
This review was collected via phone interview by Customer Research Inc.

SS
Sam S.
Longview, TX
Ram 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Sam said the business did everything he asked and they did it on time.
This review was collected via phone interview by Customer Research Inc.