Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

728 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


RM
Richard M.
Longview, TX
International Scout II
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/04/2018 Category: Service
Richard said the facility was a little overpriced.
This review was collected via phone interview by Customer Research Inc.

SF
steve f.
Longview, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/10/2018
They charged double compared to other shops in town.
They charged double compared to other shops in town. They also had written items on the receipt that they did not do. When questioned about it, they claimed it was a software over-run and they forgot to remove it.
Tony and Melissa S. from Spraggins Auto Repair responded on 02/12/2018

Mr. Falconer was given an explanation and estimate by phone for all that his vehicle needed before any repairs were performed(as we always do) and he approved the amount that was given. His actual invoice came to $20 less than the estimate that was given. After the repairs were made, the invoice paid/signed(signaling that he agrees with the charges), and the vehicle picked up he brought estimates back to us from other shops that didn't include all the labor and parts that went into his vehicle. After adding the labor and parts amounts that were not included to the estimates he brought in to us, the amount was close to what he was charged.
Our labor entries from our labor guide on the invoices have a generic description that includes all possible scenarios of labor that sometimes don't apply to that particular vehicle. At the end of the description it says "(if necessary)". These statements in the description should have been removed by us but it does say "(if necessary)".
We strive to serve our customers with excellence in quality repairs and honesty with every detail. We would never try to deceive our customers into believing we made repairs that we didn't make. We regret that Mr. Falconer was not completely satisfied.
Tony Spraggins - Spraggins Auto Repair


DT
Dean T.
Gladewater, TX
Plymouth Grand Voyager
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/15/2017 Category: Service
Dean said he thought paying $420 just for front brakes was being way over charged, even though there was a noise that the mechanic was going to be looking into. That price was way too much, and he will not recommend them because of that.
This review was collected via phone interview by Customer Research Inc.
Tony and Melissa S. from Spraggins Auto Repair responded on 12/26/2017

We are sorry you feel this way.  We did look back at the invoice and saw that you had us check for a popping noise that we discovered was caused by both inner tie rod ends having slack in them.  We also checked for a brake chirping noise for you that revealed the brake pads were down to the wear indicators and the rear drums were full of brake dust.  In response to this, we cleaned and adjusted the rear brakes and changed the front brake pads and resurfaced the rotors.  The front brake job itself was $225.29.  We thought all of these charges were clearly proposed to you before we made the repairs.  If there was any misunderstanding, we apologize.  


TT
Terry T.
Texas
Honda Odyssey
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/20/2017 Category: Service
Terry said she was not happy with the service this business provided.
This review was collected via phone interview by Customer Research Inc.
Tony and Melissa S. from Spraggins Auto Repair responded on 02/08/2017

After speaking with Terry, she thought she was receiving a call about a different shop that she went to before coming to us.  She indicated that she was not unhappy with our work.


AR
Andy R.
White Oak, TX
Chevrolet Silverado
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/24/2016 Category: Service
Andy said the diagnose at this business was incorrect. He spent a lot of money there for nothing and the vehicle was not fixed. He stated he took his vehicle to another business and they fixed it correctly.
This review was collected via phone interview by Customer Research Inc.
Tony and Melissa S. from Spraggins Auto Repair responded on 06/03/2016

Mr. R came in to us and said his vehicle was shaking.  We told him he needed to take his vehicle back to where he had just had the tires balanced because they had no weights on them.  We made no repairs to his vehicle.  Maybe he confused us with another company.  We tried to contact Mr. R and left a message.  


SN
Shannon N.
Chevrolet Blazer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2013 Category: Service
Shannon said she is not satisfied. She paid $217, but the repairs are not finished. They said her vehicle was running, but when she got there, it would not run. Her vehicle has been over there for 3 days. She questions what she paid for, since the vehicle is not running. She does not intend to recommend them.
This review was collected via phone interview by Customer Research Inc.

JC
Jackie C.
Longview, TX
Nissan Altima
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/11/2013 Category: Service
Jackie said he was not satisfied with the business because his service light is still on and the business did not repair the problem with his vehicle. He will not recommend this business to others based on this experience.
This review was collected via phone interview by Customer Research Inc.
Tony and Melissa S. from Spraggins Auto Repair responded on 03/14/2013
We have attempted to contact Mr. Christian about his concerns but have not yet received a response. We were not aware that he was unhappy with the service he received. The customer brought his vehicle in for a general check over and we discussed the service light with him, but we thought he had decided to not have the light diagnosed.

GW
Gene W.
Gilmer, TX
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018
Very appreciative
Spraggins was Recomended by a friend. I was in a time crunch to have my truck repaired to get to Florida for disaster relief next week. They worked me in that day and got me on my way. They did brake work on my Dodge truck.

Verified Customer
Longview, TX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018
Communication, work ethic and moral values
All employees at Spraggins are very professional polite and efficient with there job and communicate well when working with their customers.

LC
Loretta C.
Longview, TX
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/28/2018 Category: Service
Loretta said that Tony is very nice.
This review was collected via phone interview by Customer Research Inc.

ZW
Zach W.
Gilmer, TX
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Zach said the technician is a kind man.
This review was collected via phone interview by Customer Research Inc.

DC
Dima C.
Overton, TX
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Dima said he has used this business before and the staff has always done a good job for him. It is always excellent, prompt, on time and respectful.
This review was collected via phone interview by Customer Research Inc.

RE
Roger E.
Longview, TX
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Roger said he would recommends the business for work. He has never had any problems there.
This review was collected via phone interview by Customer Research Inc.

LB
Lawrence B.
Longview, TX
Jeep Patriot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Lawrence said the business was amazing. They were fast and quick and the price was reasonable, he wants this business to keep up the good work.
This review was collected via phone interview by Customer Research Inc.

NH
Norman H.
Texas
Ram Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Norman said that the place was excellent and did good work for reasonable prices which is impossible to find these days.
This review was collected via phone interview by Customer Research Inc.

DM
David M.
Longview, TX
Lincoln LS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
David said they let him know what type of work needs to be done and they kept him informed about everything.
This review was collected via phone interview by Customer Research Inc.

EH
Elise H.
Longview, TX
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Elise said the business had good staff and they are honest.
This review was collected via phone interview by Customer Research Inc.

BG
Brandon G.
Kilgore, TX
Honda Accord Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Super crew, very positive and Christ loving . Professional work and quality .
Great customer service and superb quality with trusting advice and encouraging words. They love the Lord and I encourage anyone to use Mr Spraggins and his family business for your auto needs . Very top quality experts here and your vehicle will be fixed top notch with only the best doing it.

JO
Jonathan O.
Longview, TX
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Jonathan said the staff are very professional. They complete their work in a timely manner, and if it's going to take longer than planned to finish the work they will notify him. There have been times when he wasn't able to pick up his vehicle before they closed, so the staff waited until he was able to get there.
This review was collected via phone interview by Customer Research Inc.

RC
Ryan C.
Longview, TX
GMC Savana Special
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Ryan said the employees were nice. He had no service issues.
This review was collected via phone interview by Customer Research Inc.