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JJ
Jane J.
Vero Beach, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019
Best ever!
Our experience with the Hyundai dealership in Brunswick -- now under new management as part of the Step One Auto Group -- was exceptionally positive. While moving from Florida to Ohio in late April, our Hyundai Santa Fe (which is a great vehicle with very high reliability ratings) experienced an unusual problem that forced us to pull off I-95. It was a Saturday evening with no hope of getting the car repaired before Monday. The tow truck driver drove us to the Hyundai dealership on Altama. It was just before 7 p.m. The service department was closed but we spoke with Al Lim, the new manager, who told us to leave the car at the dealership and when the service department reopened Monday they would look at it first thing.
Mr. Lim was extraordinarily helpful in many ways, making our unplanned stop in Brunswick much more comfortable than we could have imagined. As promised, the service department got to work on our car first thing Monday morning. The new part was flown overnight, and on Tuesday we were able to resume our trip.
Every person we met at the dealership was pleasant and helpful, including the mechanics and the service manager. We left with the feeling that we had the best experience we’ve ever had at any auto dealership. I would not hesitate to buy our next car there. When we arrived at our home in Ohio my wife’s phone was ringing. It was Al Lim, calling to make sure we had arrived safely at our destination.
James E W., Service Director from Hyundai Brunswick responded on 05/13/2019

Jane,

It was our pleasure to help you. I spoke with Al and he told me you guys made it to Ohio safely.

Thank You,

Eric Wetherington
Service Director
912-231-4453
jwetherington@steponeauto.com

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