Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

3992 Reviews

ReScore Reviews™ (149)

ReScore
Overall Rating 4.6107378/5Overall Rating 4.6107378/5Overall Rating 4.6107378/5Overall Rating 4.6107378/5rating 4.6107378
Original
Overall Rating 2.2348961/5Overall Rating 2.2348961/5rating 2.2348961rating 2.2348961rating 2.2348961
97% Would Recommend
100% Business Response
Latest Review about 15 hours ago

Reviews


MS
Mark S.
Saint Augustine, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019 Category: Service
Great service department
We bought my Tucson from this dealership and have had nothing but great service from their service department. Highly recommend
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/28/2019


 Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

VB
Vicki B.
St. Augustine, FL
2019 Hyundai Santa Fe Xl
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019 Category: Service
great service
I have been coming to Hyundai for seven years...always the service has been excellent and the associates extremely helpful
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/28/2019

 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

LS
Lawrence S.
Brunswick, GA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Another Excellent Service
Friendly & professional as usual, on a scheduled oil change & a excellent external car detail for our 2017 Santa Fe. See y’all soon...
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/28/2019


 Thank you for taking the time to share your service experiences with us and continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

AD
Allen D.
St. Augustine, FL
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Fixed problems quickly and diagnosed a new problem and scheduled repair on same day. Nice job.
see above
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/28/2019


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Palm Coast, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2019 Category: Service
They did the work and got it right the first time.
The windows in my 2016 Tucson suddenly quit working. I called to make a service appointment, knowing that this should be under warranty. The person I spoke to was difficult and unwilling to work with me to make sure the repair would be under warranty. Thankfully, when I arrived for my appointment, the staff on hand were willing to work to communicate with me effectively (I am Deaf) and repaired my vehicle in a timely manner. It only took one day longer than expected. They got it fixed, and all is well.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/28/2019


 Thank you for sharing your service experience with us. Our apologies we were having issues with the videophone. We will get with our IT department and see if we can improve it. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

PG
Patricia G.
Saint Augustine, FL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Never been happier with a dealership
You never disappoint! Our service advisor Tunde is terrific. I always ask for her - although two others who have helped me have been really good too. Will buy my next vehicle here, too!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/27/2019

 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JT
John T.
St. Augustine, FL
2016 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2019 Category: Service
good service, polite, just a bit slow.
Service was done well. Service interval not reset but did it myself. Only real problem is the amount of wait time for only an oil change and tire rotation which can be done when car is on lift for the oil drainage . All personnel very polite and caring.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/27/2019


 Thank you for sharing your service experience with us. We are adding additional express technicians to assist with our busiest times. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

DY
Dan Y.
Ponte Vedra Beach, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Quality people
Great people in both sales and service
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/27/2019


 We greatly appreciate you taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Palm Coast, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Recent Routine Service Visit
I recently had my 2017 Hyundai Tucson for a routine service and, as usual, service for prompt and issues that came up were effectively fixed and at a reasonable price. Would recommend this dealership to friends and family.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/27/2019


 Thank you for taking the time to share your kind words with us and the 5 star rating, We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

RM
Richard M.
Palm Coast, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Great Dealer
Have been very happy with this dealer for the past 15years
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/27/2019


 We greatly appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

WL
Wendy L.
East Palatka, FL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Quick and easy
Cheryl is great. Understands my needs and gets me in and out.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/27/2019


 We appreciate you sharing your kind words with us and the 5 star rating. Cheryl understands customer appreciation. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JP
John P.
Palm Coast, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
love tuc 16
love our suv so friendly best hyundia st augustine treat like family
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/27/2019

Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JL
Judith L.
Saint Augustine, FL
2006 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Always satisfied with this dealer.....
Excellent service...as always !
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/27/2019

Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

RE
Ralph E.
Palm Coast, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/27/2019 Category: Service
Ralph Esposito
All the friendly people there. Tunde keeps me constantly posted on the progress of my service. She goes out of her way to make sure we are comfortable, and if any part repairs or replacements need to take place, she fully explains the function of that part. She does all this with always a smile on her face and in a pleasant tone. My rating otherwise has always been a 5 basically because of people like Tunde and Danny. I even brought one of my sons in last week to purchase a car for him. Worked with Leon and not surprisingly, he was awesome as well.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/27/2019


 Thank you for taking the time to share your service experience with us and bringing this to our attention. We are committed to exceeding your expectations. Tunde will be following up with you shortly. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/28/2019

Thank you for speaking with Tunde today and congratulations on your son's new vehicle. We are committed to exceeding your expectations and again thank you for bringing this to our attention so we may have our detail manager get this corrected.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/29/2019

 
 Please consider re-scoring Tunde if you feel she provided a 5 star experience. This survey is her report card and a direct reflection on her performance. Once again we sincerely appreciate you bringing this to our attention so we could address this with the detail department manager. If you would like to discuss this with me, please don't hesitate to reach out to me directly.

Sincerely,
Joe King
Service and Parts Director
904-797-7800 ext 120
JoeKing@hyundaiof staugustine.org



CH
Charles H.
Saint Augustine, FL
2020 Hyundai Palisade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Great dealership
We enjoy doing business with this dealership!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/27/2019

Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.

 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

GB
Guy B.
Saint Augustine, FL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Guy Buzzelli
Awesome service! Tunde our service advisor is outstanding, she is very good and explains everything that you need to know about your vehicle!
One small annoying issue is when you book service online, you get so many calls and texts asking if you want to keep or cancel the appointment! You almost want to cancel the appointment after the third time they call or text you! They need to fix that!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/27/2019


 Thank you for taking the time to share your service experience with us and your kind words. We will reach out to the on-line appointment schedulers to make sure they stop over sending confirmations. Appreciate bringing this to our attention. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

LO
Lisa O.
Palm Coast, FL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2019 Category: Service
My favorite car dealership
I just took my new Hyundai in for it's first oil change (also my 3rd vehicle purchase from the dealership) and everything was perfect as usual. I'm able to sit here comfortably and work on my laptop while I wait and sip on a complimentary beverage. Very relaxing atmosphere and great staff. I will not take my car anywhere else for service no matter how large or small!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/26/2019


 We greatly appreciate you taking the time to share your service experience with us and continued loyalty to Hyundai of St Augustine. Congratulations on your new Elantra.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

AK
Anne K.
Saint Augustine, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2019 Category: Service
Excellent customer service
I'm always able to stop in and ask them to look at something, and they are happy to oblige. I especially appreciate being told the results of the oil change/inspection...it's very thorough; from the tire status to the cabin filter recommendations!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/26/2019

Thank you for taking the time to share your kind words with us and continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

BF
Betsy F.
Saint Augustine, FL
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2019 Category: Service
Easy to make an appointment. Staff courteous and professional.
Excellent service in a warm professional environment.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/26/2019


 Thank you for taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

CF
Coronet F.
Jacksonville, FL
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2019 Category: Service
Fast service, welcoming atmosphere!
Always pleasant and friendly upon arrival and departure.
Quick and thorough service.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/26/2019


 We greatly appreciate you taking the time to share your service experience and kind words with us. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"