Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

3995 Reviews

ReScore Reviews™ (150)

ReScore
Overall Rating 4.6133341/5Overall Rating 4.6133341/5Overall Rating 4.6133341/5Overall Rating 4.6133341/5rating 4.6133341
Original
Overall Rating 2.2348961/5Overall Rating 2.2348961/5rating 2.2348961rating 2.2348961rating 2.2348961
97% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


JW
Joseph W.
St. Augustine, FL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Service
Good all around service.
CHERYL B. from Hyundai of St. Augustine responded on 08/16/2019

Thank you for shariong your service experience with us  and for 
the 5 star rating.
We are committed to exceeding you expectations.

Thank you to all of our wonderful guests for helping make us the
#1 Hyundai Customer Satisfaction Service Center.

PB
Pamela B.
Ponte Vedra, FL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Great service department
Can always count on great service at this dealership. They really care about their clients.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/16/2019 Category: Service
Disappointed in length of time to perform service
It took too long for a simple oil change and walk around check
CHERYL B. from Hyundai of St. Augustine responded on 08/16/2019

I am sorry for thr inconvience 
Danny your Service Advisor will be following
up with you. 

EV
Emilie V.
Palm Coast, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Good service
Pleasant staff.
CHERYL B. from Hyundai of St. Augustine responded on 08/16/2019

Thank you for sharing your service experience with us and 
for the 5 star rating.
We are committed to exceeding your expectations.

Thank you to all our wonderful guests for helping to make us the 
#1 Hyundai Customer Satisfaction Service Center 

AH
Alan H.
Palm Coast, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Great staff
Everyone you come in contact with is professional and efficient
CHERYL B. from Hyundai of St. Augustine responded on 08/16/2019

Thank you for sharing your service experience with us and 
for the 5 star rating.
We are committed to exceeding your expectations.

Thank you to all our wonderful guests for helping to make us the 
#1 Hyundai Customer Satisfaction Service Center 

Verified Customer
Green Cove Springs, FL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Excellent
Love the people and service at my favorite Hyundai dealership!
CHERYL B. from Hyundai of St. Augustine responded on 08/15/2019

Thank you for sharing your service experience with us and
for the 5 star rating.
We are committed to exceeding your expectations.

Thank you to all our wonderful guests for helping to make us the 
#1 Hyundai Customer Satisfaction Service Center.

MB
Mary B.
Saint Augustine, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Great Service!
Everyone is so nice at the dealership.
CHERYL B. from Hyundai of St. Augustine responded on 08/14/2019

Thank you for sharing your service experience with us and for 
the 5 star rating.
We are committed to exceeding your expectations.

Thank you to all our wonderful guests for helping making us the
#1 Hyundai Customer Satisfaction Service Center.

Verified Customer
Saint Augustine, FL
2017 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Great Service!
Perfect service call!
CHERYL B. from Hyundai of St. Augustine responded on 08/14/2019

Thank you for sharing your service experience with us and for 
the 5 star rating.
We are committed to exceeding your expectations.

Thank you to all our wonderful guests for helping making us the
#1 Hyundai Customer Satisfaction Service Center.

SB
Sherri B.
St. Augustine, FL
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Excellent Customer Service
I would highly recommend this Hyundai location. I had a light on my dashboard come on and I brought my SUV right in.
Roger in service was excellent. Very helpful and found out what was wrong with my vehicle. I would return to this dealership and also purchase my next Hyundai from this dealership. Thank you for taking care of me!!
CHERYL B. from Hyundai of St. Augustine responded on 08/14/2019

Thank you for sharing your service experience with us and for 
the 5 star rating.
We are committed to exceeding your expectations.

Thank you to all our wonderful guests for helping making us the
#1 Hyundai Customer Satisfaction Service Center.

PK
Penni K.
Palm Coast, FL
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Great service as always
Always have great service here. They keep me informed of the progress wash the car at the end. And their cookies are delicious!
CHERYL B. from Hyundai of St. Augustine responded on 08/13/2019

Thank you for sharing your service experience with us
and for the 5 star review.
We are glad that you enjoy the cookies!

RD
Roberta D.
Jacksonville, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019 Category: Service
Love the chocolate chip cookies!
In all seriousness, I really like Hyundai of St. Aug. The personnel is great and the service department quick to take care of you. And the chocolate cookies help!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/12/2019


 Thank you for taking the time to share your kind words with us and the 5 star rating. We agree, our fresh baked cookies are delicious. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

DZ
Dennis Z.
Saint Augustine, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Service
Car repairs made easy
Quick, efficient, professional.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/12/2019


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

RS
Roger S.
Palm Coast, FL
2019 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2019 Category: Service
Roger S.
although there was an issue the first time, they did bring it right in the nest day to fix leak. PS I really like the car.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/09/2019


 Thank you for sharing your service experience with us and the allowing us the chance to make it right. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

BD
Barbara D.
Saint Augustine, FL
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Terrific sales and service
I recently bought a 2019 Kona and I love it. Paul Smathers in sales was knowledgeable and not pushy. First service was great: in and out in 40 minutes including wash and vacuum.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/09/2019


 We thank you for taking the time to share your service experience with us and the 5 star rating. Congratulations on your new Kona. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

RG
Russell G.
Jacksonville, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
As expected
OK
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/08/2019


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Ormond Beach, FL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
Customer service
Very courteous people. Do not pressure to sell you other service.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/08/2019


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

WM
Wilbert M.
Palatka, FL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2019 Category: Service
Roger
Keep those employees that are dedicated to their job
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/08/2019


 Thank you for sharing your service experience with us. Please let us know how we can improve to earn a 5 star rating on your next visit. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

DB
David B.
Palm Coast, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
Great service
Fast and efficient
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/08/2019


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

LA
Leslie A.
Saint Augustine, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
Very efficient staff
Always a pleasure to deal with Hyundai of St Augustine.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/08/2019


Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

DD
David D.
Saint Augustine, FL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
Routine Maintenance
Very good service from drop off to pick up! Comfortable waiting area for customers as well! Very nice first time experience.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/08/2019


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JM
Judy M.
Palm Coast, FL
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019 Category: Service
Great Service
I recently had my oil changed and once again the service was excellent. Everyone there was very helpful. Even the waiting room is exceptional.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/07/2019


 We greatly appreciate you sharing your service experience with us and continued loyalty to Hyundai of St. Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"