Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

3985 Reviews

ReScore Reviews™ (149)

ReScore
Overall Rating 4.6107378/5Overall Rating 4.6107378/5Overall Rating 4.6107378/5Overall Rating 4.6107378/5rating 4.6107378
Original
Overall Rating 2.2348961/5Overall Rating 2.2348961/5rating 2.2348961rating 2.2348961rating 2.2348961
97% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


NC
Nikki C.
Palm Coast, FL
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Repair
Staff is extremely courteous and respectful, they are a true asset to Hyundai They did a great job on our vehicle. We were updated as to the process and I would highly recommend them.
CHERYL B. from Hyundai of St. Augustine responded on 07/18/2019

Thank you for sharing your service experience with us 
and for the 5 star rating.

MM
Michele M.
St. Augustine, FL
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Ethical and transparent.
Treated me fairly regarding a maintenance issue.
CHERYL B. from Hyundai of St. Augustine responded on 07/18/2019

Thank you for sharing your service experience with us 
and for the 5 star rating.

WS
William S.
Ponte Vedra Beach, FL
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Great service with professionalism geared towards customer satisfaction
Cheryl Buck is the Genesis service advisor BOMB. She is what a perfect advisor should be. Professional, courteous, customer focused and friendly.
She saw to it that may reported problem was satisfactorily corrected. She is one of the reasons that I return time after time.
CHERYL B. from Hyundai of St. Augustine responded on 07/17/2019

Thank you for your kind words and sharing your service 
experience with us.

Also thank you for the 5 star rating we really appreciate 
it.

Verified Customer
St. Augustine, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Friendly and good work in service department
Excellent service by the service department . Wish the sales department was as efficient in the after sales Finance department
CHERYL B. from Hyundai of St. Augustine responded on 07/17/2019

Thank you for sharing your service experience with us 
and for the 5 star rating.

We look forward to your next visit with us.

CM
Cheryl M.
Saint Augustine, FL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Great Service
Danny Perez is great!!
CHERYL B. from Hyundai of St. Augustine responded on 07/17/2019

Thank you for sharing your service experience with us 
and for the 5 star rating

BM
Bruce M.
Saint Augustine, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
service appi
Service was performed in a timely manner. Car was washed and vacuumed when finished. Service writer reviewed the work and answered all my questions completely.
CHERYL B. from Hyundai of St. Augustine responded on 07/17/2019

Thank you for sharing your service experience with us 
and for the 5 star rating 

PS
Patricia S.
St. Augustine, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Good service
They have always given good service
CHERYL B. from Hyundai of St. Augustine responded on 07/17/2019

Thank you for sharing your service experience with us 
and for the 5 star rating.

BK
Bruce K.
Jacksonville, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
2nd oil change
Service was done on time and quickly. This was a factory related software upgrade and our second and last free oil change. Most waiting areas offer more than just coffee, water and a few cookies. The cost of the next oil change will determine whether we come back down to St Augustine or stay in Jacksonville.
CHERYL B. from Hyundai of St. Augustine responded on 07/16/2019

Thank you for sharing your service experience with us 
and for the 5 star rating.
We look forward to your next visit.

Verified Customer
Saint Augustine, FL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Customer service.
Used shuttle and communication with service person worked well. Excellent service.
CHERYL B. from Hyundai of St. Augustine responded on 07/16/2019

Thank you for sharing your service experience with us 
and for for 5 star rating.
We look forward to your next visit.

RD
Richard D.
Saint Augustine, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Excellent Customer Experience
Excellent customer service. Always on time, in and out quickly.
CHERYL B. from Hyundai of St. Augustine responded on 07/16/2019

Thank you for sharing your service expereince with us 
and for the 56 star rating.

We look forward to seeing you in the future.

LD
Linda D.
East Palatka, FL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Great Service
As always, service was exceptional. Roger Young (service rep) represents the brand with honesty and promptness. The waiting room coffee and warm cookies don’t hurt either.
CHERYL B. from Hyundai of St. Augustine responded on 07/16/2019

Thank you for sharing your service experience with us
and for the 5 star rating.

CS
Christian S.
Ponte Vedra, FL
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/15/2019 Category: Service
Always get straight talk
The crew is always straightforward and makes necessary recommendations in addition to the chief reason for my visit. They also are great about recommending waiting on certain tuneups or repairs if they are not needed.
CHERYL B. from Hyundai of St. Augustine responded on 07/16/2019

Thank you for sharing your service experience with us.
We look forward to seeing in the future.

BT
Beverly T.
Saint Augustine, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Great Service
Everyone is friendly and courteous. Get the job done.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/12/2019


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

AJ
Andrew J.
Kissimmee, FL
2019 Hyundai Santa Fe Xl
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Customer
The maintenance service was performed as scheduled. The customer waiting time was reasonable. The fees related to the service rendered was appropriate. The service personnel was very attentive to each customer waiting for maintenance/repair services.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/12/2019


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
St. Augustine, FL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/11/2019 Category: Service
Pretty average
Average
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/11/2019


 Thank you for sharing your service experience with us. Our apologies we were only average. We strive to exceed your expectations. Roger will be following up with you shortly.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

DF
Deborah F.
Green Cove Springs, FL
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Always outstanding service
This is my second Hyundai from this location. I always recommend this dealership to everyone.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/11/2019


 Thank you for taking the time to share your kind words with us and continued loyalty to Hyundai of St. Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

KW
Kathy W.
Palatka, FL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Service met expectations.
Service met expectations.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/11/2019


 We appreciate you taking the time to share your service experience with us and the 5 star rating.
We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Palm Coast, FL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Professional
Professional.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/11/2019


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

WF
Warren F.
Palm Coast, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Great service dept
Thank you to the service dept. Such great folks
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/10/2019


 We appreciate you taking the time to share your service experience with us and the 5 star rating.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
St. Augustine, FL
2011 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
car alarm purchase and programming
Some one (Justin) cared about my review enough to contact me. Wonderful feeling for me.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/10/2019 Category: Service
Alarm remote replacement
Great.. Nice people
Not so great... Too slow
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/10/2019


  Thank you for taking the time to share your service experience with us. Our sincere apologies for the amount of time needed to complete your service. Justin, your service consultant will be following up with you shortly. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/12/2019


 We appreciate you speaking with Justin and taking the time to bring this to our attention.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"