Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

3992 Reviews

ReScore Reviews™ (149)

ReScore
Overall Rating 4.6107378/5Overall Rating 4.6107378/5Overall Rating 4.6107378/5Overall Rating 4.6107378/5rating 4.6107378
Original
Overall Rating 2.2348961/5Overall Rating 2.2348961/5rating 2.2348961rating 2.2348961rating 2.2348961
97% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews


RS
Rachel S.
Saint Augustine, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019
Paint job horrible from Jack Wilson
My previous review was not of Hyundai. I primarily work with Tunde in service and she is wonderful! She aided me when dealing with the multiple paint jobs it took for Jack Wilsoncto get my car painted correctly. Which is still not like it was, and I don't think it will be.

EA
Elizabeth A.
Jacksonville, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2017
Correction of misinformation
Thank you Danny for taking time to call and correct our concerns.

KK
Kenneth K.
2015 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2016 Category: Service
THE personal
Caring, Kind, Professional

AD
Anthony D.
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2016 Category: Service
Cooperative & Competent Dealership
Never a problem in making an appointment for service, especially when a problem occurs with the automobile. Customer service is excellent from the people who sign you in, to the complimentary shuttle, to the actual workmanship on the car.

JP
John P.
Palm Coast, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
make good deal on suv cars
i love my suv so friendly good customer do more snack bring back soda make popcorn
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/17/2019


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

RO
Robert O.
Pt Orange, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Great experience.
Knowledgeable, friendly people to deal with. Techs get it right the first time. Been dealing with this Dealership since 2011 and will continue to go there.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/17/2019

We greatly appreciate you taking the time to share your kind words with us and continued loyalty to Hyundai of St Augustine.
It is always a pleasure to see you. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

PQ
Pamela Q.
Palm Coast, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Satisfied!
Brought in for oil change and tire rotation. Services included car care express for walk around and multipoint inspection report. I feel assured that my car is worthy for the drive back home. Thank you Hyundai of St Augustine!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/17/2019


  Thank you for taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations. 

 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
St. Augustine, FL
2014 Hyundai Veloster
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/16/2019 Category: Service
Overloaded service dept
Service staff were excellent - but they need not to be overloaded.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/17/2019


 We greatly appreciate you taking the time to share your service experience feedback with us and bringing this to our attention. Our sincere apologies for the level of service you received on your last visit. While management ultimately accepts the responsibility for improving processes and policies, it is the service consultants that manage their own scheduling and work flow. We understand at times, it is a very demanding struggle when just one rusted bolt or emergency breakdown (during a hurricane) can throw off everyone's scheduling. We are committed to exceeding your expectations and sincerely value you and your time. Danny will be following up with you shortly. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

MH
Micheal H.
Orange Park, FL
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Courtesy
Always treated with courtesy.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/17/2019


 Thank you for taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JF
Joseph F.
Palm Coast, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Service Center
Friendly and excellent service given from the time you call on the phone to make an appt. to entering the door and when you leave with your vehicle that has been serviced and now has been washed and vac. The waiting area while vehicle is been worked on is pleasant, comfortable and you always meet new friends there.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/16/2019


 We greatly appreciate you taking the time to share your kind words with us and continued loyalty to Hyundai of St Augustine. The greatest people in the world walk into our dealership, "our guests". We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Saint Augustine, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Great Service
Very friendly, courteous service!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/16/2019


 We greatly appreciate you taking the time to share your service experience with us and the 5 tar rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

EB
Ellen B.
St. Augustine, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
Great service
Prompt and thorough
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/16/2019

Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

YT
Yvonne T.
Palm Coast, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Excellent Customer Service
I brought my car in for my first oil change. The car care team were very professional and caring. I look forward to servicing my car for many years with them.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/16/2019

Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JP
Jimmie P.
Saint Augustine, FL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Service
Excellent service
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/13/2019


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

RR
Roger R.
Saint Augustine, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Service
I love my Elantra. The gas mileage is off the charts. And the service Department is very attentive Tomy needs.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/13/2019


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations. We agree, the Elantra is a fabulous vehicle.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

LC
Lewis C.
Palm Coast, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Service
I've been with the At Augustine closing in on 10 years. i think that should speak for it's self. Easy appmts. As soon as you get there there's a tech to greet you.Spoke to the tech about any issues, they note them. Sittg area is clean and comfortable. When the car is ready, the tech goes over the paper work, issues are taken care of. Car is washed and clean.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/12/2019


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

WH
Wilbur H.
Palm Coast, FL
2010 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2019 Category: Service
Service is always timely
The tire rotation that I mentioned was not done. The suggested major works were not addressed until checkout.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/12/2019


 Thank you for sharing your service experience with us. Please let us know how we may improve to earn a 5 star rating on your next visit. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

YK
Yolanda K.
Palm Coast, FL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Wonderful Service
Everyone is very friendly and service is always quick and fast.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/12/2019


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

GF
Glenn F.
Saint Augustine, FL
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Great Service
Fast service, very polite customer service, and they even washed my car and vacuumed it.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/10/2019


 We appreciate you taking the time to share your service experience with us and continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

SM
Sally M.
St. Augustine, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019 Category: Service
First Rate all the way 👍
Great personnel and service...great mpg. on my Elantra!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/09/2019


 We greatly appreciate you taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"