Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

3995 Reviews

ReScore Reviews™ (150)

ReScore
Overall Rating 4.6133341/5Overall Rating 4.6133341/5Overall Rating 4.6133341/5Overall Rating 4.6133341/5rating 4.6133341
Original
Overall Rating 2.2348961/5Overall Rating 2.2348961/5rating 2.2348961rating 2.2348961rating 2.2348961
97% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews


JT
John T.
Palm Coast, FL
2018 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2019 Category: Service
Backup camera
After being contacted by Hyundai of St Aug thanks to the professionalism of Roger Young who was able to convince the dealership to correct the problem even though it was out of warranty (3 plus months). Mr. Young was very helpful and setup an appointment to attempt to rectify the problem.

Overall Rating 1/5rating 1rating 1rating 1rating 1
09/01/2019 Category: Service
Difference of opinion
see comments
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/05/2019

Thank you for taking the time to share your service experience with us. Our apologies we are unable to cover the rear camera under factory warranty but Roger will be reaching out to you to make sure we get it taken care of. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JC
John C.
Brunswick, GA
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Again!!
Great service again ! I have been professionally and kindly greeted by everyone I encounter each time I go there and the detailer does an awesome job tooo!
CHERYL B. from Hyundai of St. Augustine responded on 08/19/2019

Thank you for sharing your service experience with us and the 
5 star rating.
We are committed to exceeding your expectations.

Thank you to all of our wonderful guests for helping to make us the 
#1 Hyundai Customer Satisfaction Service Center

RK
Robert K.
Saint Augustine, FL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Service
Service and Sales are excellent
My wife and I are in our fourth Hyundai over the past 10 years. We have owned one Tiburon, and then three Santa Fe's during this time-frame. We have watched the models as they have changed each year and found our Hyundai's to be safe and reliable with no major problems during this time period.

Our sales experiences have always been great as we worked with Randy Selph on the purchase of each vehicle.

Our service appointments have always been handled professionally and in a timely manner.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/01/2019


 We greatly appreciate you taking the time to share your service experience with us and your kind words. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
St. Augustine, FL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/11/2019 Category: Service
Pretty average
Average
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/11/2019


 Thank you for sharing your service experience with us. Our apologies we were only average. We strive to exceed your expectations. Roger will be following up with you shortly.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
St. Augustine, FL
2011 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
car alarm purchase and programming
Some one (Justin) cared about my review enough to contact me. Wonderful feeling for me.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/10/2019 Category: Service
Alarm remote replacement
Great.. Nice people
Not so great... Too slow
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/10/2019


  Thank you for taking the time to share your service experience with us. Our sincere apologies for the amount of time needed to complete your service. Justin, your service consultant will be following up with you shortly. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/12/2019


 We appreciate you speaking with Justin and taking the time to bring this to our attention.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

WM
William M.
Saint Augustine, FL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019 Category: Service
Great customer service.
They care. They wantt hings to be right.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 06/28/2019


 We greatly appreciate you taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JP
Jeffrey P.
St. Augustine, FL
2016 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2019 Category: Service
Fair is Fair
With regard to my recent 2 star review of your dealership, I want to thank Cheryl the service rep for contacting me. The dealerships concern is appreciated. I will be returning to the dealership next week to recheck the wear on my tires with the technician. Additionally a free alignment check will be performed. Hopefully, this will turn a very unsatisfying experience back to the 5 star dealership that I have been using for the past 2 1/2 years.

JP

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/12/2019 Category: Service
Concerned
I have been in Florida for 2 1/2 years and have used your dealership faithfully to service my Genesis. I have given 5 star reviews each time.
However, I am very concerned about my last visit. I recently purchased new tires at a local establishment. I did not purchase at your dealership because the tires that were on my vehicle were not included in your most recent promotion. Upon completion of my oil change service the sales rep advised that I had substantial wear on my new tires (3,000 miles). The rep suggested doing an alignment on my Genesis. I explained that if alignment was necessary the establishment that sold me the tires would have recommended (they did not). I returned to the that establishment to advise what I had been told by Hyundai. They checked out my tires while I was there and showed me no wear. Now I am not sure whether Hyundai is trying to sell services not needed or the mechanic made a mistake. I will now have to wait and see what happens to the tires over time. But I can tell you this, I will now consider service somewhere else.
CHERYL B. from Hyundai of St. Augustine responded on 06/12/2019

Good Morning

I apologize for the the inconvenience and Tunde will be 
contacting you in regard to this issue 

JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 06/19/2019

Thank you for allowing us the opportunity to reinspect your Genesis and confirm our findings. We are committed to exceeding your expectations and sincerely appreciate your continued loyalty.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

RS
Russell S.
St. Augustine, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/07/2019 Category: Service
Poor management
Sales department is good but it's all downhill from there
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 06/07/2019


 Thank you for sharing your service experience with us. Our sincere apologies for any inconvenience this has caused. We will contact the sales department and see why this was not implemented into your files and see how we can have it corrected. Justin, your service consultant will be reaching out to you to get this corrected.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

CM
Carrie M.
St. Augustine, FL
2011 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/06/2019 Category: Service
Long Time to Wait
I arrived to my appointment a couple of minutes early to find 6 cars ahead of me. I waited in line for 20 minutes before being checked in. I didn’t get my car back for another hour and 20 minutes. A nearly 2 hour oil change is excessive.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 06/06/2019


 Thank you for taking the time to share your service experience with us. Our sincere apologies for the uncharacteristic level of service you received. We appreciate you bringing this to our attention. Tunde, your service consultant will be following up with you.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Jacksonville Beach, FL
2017 Hyundai Veloster
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/05/2019 Category: Service
Terrible service with appointment
Too long for oil change with appointment
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 06/05/2019


 Thank you for sharing your experience with us. Our sincere apologies again for the unexpected technical difficulties we were having during your service visit.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

WZ
Ward Z.
Welaka, FL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2019 Category: Service
Roger tried
Roger was a very cooperative person and really tried to help take care of my concerns. They have actually changed policy on one of my concerns, but overall, I do not consider their technicians to be competent to continue to provide service to my vehicle.
Unresolved issues that remain include a very confusing safety/maintenance checklist that is poorly designed and confusing unless each item is reviewed and discussed. Of great concern was the confession that because I had a new car, some items were not really checked. Not sure what was skipped, but everything had a tick in the box as if it had been checked.
I have always maintained my own vehicles and I still believe that anyone who works on my car must do the job as well as I do and has the same respect for my car as I do. I just do not feel that way with the group here. As this is my personal feeling, I would still say that Roger really tries and if you are unfamiliar with maintenance, then this is a place that you can go for honest repair service.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/29/2019 Category: Service
Not the best place to go
Not sure if I will return. A lot of nice talk, but unfortunately, no action to perform. Too far to return for average/below average service.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 05/29/2019


 Thank you for sharing your service experience with us. Our sincere apologies for the detail department equipment failure and not being able to complete your complimentary wash and the seat not being returned to the original position. We will meet with our detail manager and while we have no control of the equipment malfunction, they should of offered to vacuum your vehicle. This survey is based on how well Roger, your service consultant performed. We are committed to exceeding your expectations and again our apologies for the unusual circumstances with your visit. Roger will be following up with you.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 06/10/2019

Thank you for speaking with Roger today and allowing us to complete your vehicle wash.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JP
John P.
Palm Coast, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
need more friend people
great day
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 05/21/2019


 We appreciate you sharing your service experience with us and your kind words. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JA
James A.
Palm Coast, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2019 Category: Service
Took twice as long as expected.
Took to long and no update was given until just before it was ready.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 05/03/2019

 Thank you for sharing your service experience with us. Our apologies for the amount of time we needed to complete your engine update and service. Without an appointment we always do our best to get you taken care off, it just may take a little longer as we are working it in between our scheduled appointments.  



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

LM
Lucy M.
Ormond Beach, FL
2014 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019 Category: Service
Mrs. Lucy Mennie
Very considerate service writers

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/01/2019 Category: Service
Lucy Mennie
Courtesy service writers
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 05/01/2019


 Thank you for taking the time to share your service experience with us. Our apologies for any inconvenience this may have caused. We appreciate you taking the time to speak with Justin today and allow us the opportunity to try and make this right. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

KL
Kay L.
Saint Augustine, FL
2015 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Great service
My car is running great. Thank you.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 04/23/2019


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating.  Happy to hear your car is running great.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

CS
Cory S.
St. Augustine, FL
2015 Hyundai Equus
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/21/2019 Category: Service
long wait. very long wait
oil change should be 30minutes, especially with an appointment time. waited 2 plus hours
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 04/22/2019


 Thank you for sharing your service experience with us and our apologies for the uncharacteristic amount of time needed to complete your service. Tunde, your service consultant will be following up with you. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Ponte Vedra Beach, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2019 Category: Service
average
no comment
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 04/05/2019


 Thank you for sharing your service experience with us and the 4 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

CW
Charles W.
Portsmouth, RI
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
Hyundai service is the best.
I gave a 5 to whether I would return for my mext service. That is not likely since I live in RI. But if I did live here, I would definitely return. The service is superb both in Newporr RI and St. Augustine Fl.And that is one reason why I will continue to buy a hyundsi.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 04/03/2019


 Thank you for taking the time to share your service experience with us. We greatly appreciate your kind words and 5 star rating hope you visit our little town again. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

MA
Michael A.
Ponte Vedra, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/31/2019 Category: Service
Review
I am going to indicate “no” below as you force me to do so. In truth I cannot say yes or no until the tire leak is fixed.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 04/01/2019


 Thank you for sharing your service experience with us. Our apologies for any inconvenience this may have caused. Slow tire leaks are very difficult to find at times and again, we are sorry that the valve stem did not correct the problem. Danny, your service consultant will be following up with you. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

RN
Robert N.
Ponte Vedra Beach, FL
2012 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2019 Category: Service
This is a dealership with helpful, friendly associates
Although I initially had an issue with a repair price quote (an honest mistake, I'm sure) Justin and the management team stepped up and corrected it.

I've now purchased 2 cars here and have recommended this dealership to friends.

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/18/2019 Category: Service
Bait and Switch or limited knowledge and bad info?
I've always liked this dealership until my recent experience. I was told over the phone that my problem would be covered at no charge and drove two hours round trip only to find it would run me $400. to install a $3.00 defective part.
CHERYL B. from Hyundai of St. Augustine responded on 03/20/2019

Thank you for letting us know and Justin will be 
following  up with you on this repair.
Sorry for the inconvienced this issue  has caused you
CHERYL B. from Hyundai of St. Augustine responded on 03/20/2019

 Thank you for the feed back and Justin has asked to have the survey sent back to you for a rescore, thank you