Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

16 Reviews

94% Would Recommend
Latest Review 10 days ago

Reviews


Verified Customer
Subaru Outback
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/07/2019
Disappointed
I took my car in with transmission problems (not shifting properly) and was hoping all that was needed was a transmission flush. The website quoted $265-$282 for a fluid change. I left it at the shop at 8am and heard back from them at 2:40pm that they would charge $345 for the diagnostic on an electrical problem. They did not explain clearly whether the electrical problem had to do with the transmission so I assumed it did. By the end of the day, the charge had jumped to $595 which would cover a solar sensor and labor. I asked if it had to do with the transmission as currently my budget is extremely limited. I was told other things had to be fixed first before they could figure out what was wrong with the transmission. I ended up asking for a refund of the solar sensor and paid them the $345 for the diagnostics and all they did was spend 2 hours cleaning off battery terminals, etc. which did not fix the shifting problem. I feel like I've been taken advantage of (possibly because I'm a woman and shouldn't know better?) and would not recommend this shop for repairs. Now I have to take my car to a different shop and start all over again. I am very disappointed!

Verified Customer
Ram 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/27/2019
Went for a leak in transmission.
I like the work that is done. Gave it 4 stars because I was told they open at 7 ..... but they don’t start working until 8. I wasted an hour.

JG
Joesph G.
Redding, CA
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019
Service
Good service, very knowledgeable, took grate care of me, and I'm definitely gonna go back to fix the rest

AA
Allissa A.
Redding, CA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019 Category: Service
Spoke with Pierre. He said the service is always good.
This review was collected via phone interview by Customer Research Inc.

CM
Clinton M.
Jeep Commander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019
A +++ Service
Outstanding service, I had my car at another shop in town with an expensive quote for an ac repair. steve told me to bring him the vehicle. he repaired the vehicle in a day and saved me a 1000 dollars, this is the second time I have dealt with pro trans. great shop for all of your auto repairs

RW
Robert W.
Redding, CA
Chevrolet Avalanche
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Robert said that he recommends this business.
This review was collected via phone interview by Customer Research Inc.

RG
Rob G.
Nissan Titan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019
Problem solved
Usually when you think of having warranty repairs done it feels like you're going in for a root canal. However my experience with Preston and his company was anything but. I dropped my truck off first thing in the morning, blown tranny line, covered under my CarMax warranty, the repair was done on the same day, truck was tested, and I was back on the road with no problems. I would definitely recommend taking your vehicle in to have these folks work on it.

CW
Cindy W.
Hyampom, CA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019
They fixed problems I paid money to fix other places, but wasn't fixed
These guys fix a wide range of engine issues, not just transmissions.

TH
Tyler H.
Redding, CA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019
Great service even better price.
The work that the men at Pro trans did to my 2003 Honda Odyssey EX is amazing I just bought it at the end of last month and while driving it up here it started smoking and revving in high RPMs so the first place I Googled came up to Pro trans and that is where I took it. They quoted me a price for the diagnostic and to change the transmission fluid. After that he said that my shifting solenoid solenoid need to be replaced so it was. Upon further inspection the motor mounts / transmission mounts also needed to be replaced and so they were my Honda Odyssey was running rough before the visit to protrans and is running better than ever after the visit thank you very much for your professional wisdom and for your service to my vehicle

CB
Charley B.
Ram Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019
Great service
Exceptional service and great techs very knowledgeable amd willing to do everything they can to get you up and running.

SE
Shawn E.
Redding, CA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019
Big Dumb Jeep with 41" tires
Pro Trans took time to talk through all the options and made some helpful suggestions in ways to modify the transmission to work better for the off-roading the Jeep is mainly used for. They were quick (3 work days), thorough and had a better price than the competitors. Steve was easy to work with and communicated well with a small change we had to make once they got the transmission open, something about water in the trans and corrosion. The Jeep drives great with the modifications made. Steve gently reminded me to service the transmission every once in a while since there was a thick layer of gunk in the pan. Message received:)

BM
Bryan M.
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019
Great service.
Complete and thorough work at a good value.

SJ
Suzanne J.
Mccloud, CA
Dodge Challenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Suzanne said that the vehicle was unable to be repaired, due to being under dealer warranty. She mentioned that the staff was great and very nice.
This review was collected via phone interview by Customer Research Inc.

VF
Victor F.
Redding, CA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019 Category: Service
Victor said the service was good and was completed quickly. The business's staff was courteous.
This review was collected via phone interview by Customer Research Inc.
Stephen S. from Pro Trans responded on 05/29/2019

Thanks for The buisiness! let us know if you need anything in the future.


RA
Robert A.
Shasta Lake, CA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019 Category: Service
Robert said the service was really good. He mentioned that the staff was very professional and it honored work done under the previous owner of the vehicle.
This review was collected via phone interview by Customer Research Inc.

SS
Shawn S.
California
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Shawn said the business is fair with his work and very reliable, he has never had to go back due to it being incorrect.
This review was collected via phone interview by Customer Research Inc.

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