C & T Auto Service

Dear Steven,

I am sorry that you were not happy with your visit. As we tried to explain we would need more time to determine the actual problem.

Thank you for responding to our survey.

Sincerely,
Peter

Kerry, we hate that you did a postbuy instead of a prebuy on the used car you bought. We replaced the brakes front and rear... they were worn out, tuned your engine... the person you bought it from only replaced the easy to get to front spark plugs, cleaned throttlebody...so car would not stall out, replaced valve cover gaskets....that were pouring oil. The coolant looked good and there were no other leaks under your vehicle. Radiators, batterys, waterpumps, etc. can go out at anytime. Your radiator was fine the day the car was in. Good luck in the future, Randy

Deay Lenny,

I am sorry that we did not solve your problem. After our converstion I credited the charge for machinig your rotors. We hope to see you again in our shop.

Sincerely,
Peter

Thanks,

I hope that the new factory parts have solved your problem.

Peter

Dear Lynnie,

Thanks for your response. Our estimate was based on using new parts for the repair of your vehicle. We had determined that you had a bent left lower control arm and a bent front strut. We recomended both front struts as the proper repair, along with yhe control arm.

Thank you again for talking with our representative.

Peter

Dear Steven,

I am sorry that the problem was not solved. If you could please bring the vehicle back in we would like to see if we can fine the noise that you are still hearing.

Thanks,
Peter

Brian you brought your car in for a alignment. we put it on our machine compensated the alignment equipment, performed caster and camber sweep to check alignment angles and found the control arm you replaced was on the wrong side. You then took the car and installed the control arm correctly and we performed the full alignment. We do charge for alignmnet check, and for alignments. I thought everthing was explained to you befor the services were performed.

Jeff, I apologize for the mistake.

Thanks for the feedback.

Peter

Dear James,

I recall mentioning that you did have an intake manifold vac leak.

I also told you that we ended up having to use a cam shaft seal from the dealer as the after market part that we put in still leaked. I did say that if that seal started leaking then it may need a new camshaft.

Thank you for taking the time to respond to the survey.

Peter

Dear Debbie,

Thank you for responding to our survey. We had to replace the rotors, they could not be machined because that would have put them under factory specifications. The rear brakes were way out of adjustment which affects overall braking ability.

A brake flush was recommended because the brake fluid was black and failed the test with litmus strips.

I apologize for not being as nice as I should of been.

Sincerley
Peter Carlson

Dear Yosue,

We Replace a leaking fuel line on your vehicle. This required removal of fuel tank. Please return the vehicle so that we can determine what the problem is now.

Thanks,
Peter

Dear Dealene,

I an sorry that the washers were not fixed properly. We will take car of it when you get back.

Thank you,
Peter

Dear Kyle,

Thank you for taking the time to review us concerning your recent visit. Any time you have a repair done on your car it is always to much money and we do understand that. We try to give a fair and honest quote when we make our recomedations concernig your vehicle needs.

Our quotes will normally be less than most auto repair shops in this area and we seldom have to call you back with more "needed repairs" after we start the work. Our diagnostic charge is much less than other shops in the area and our labor rate is ussually 20% less than most shops.

Thanks,
Peter