Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

631 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review almost 2 years ago

Reviews


SD
Steven D.
Woodstock, GA
Toyota Highlander
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/17/2015 Category: Service
Steven said his experience was not pleasant. The staff was very vague and told him they could not align his 2004 or 2013 vehicles. He went elsewhere, received a diagnosis and had his vehicle serviced.
This review was collected via phone interview by Customer Research Inc.
Randy G. from C & T Auto Service responded on 12/22/2015

Dear Steven,

I am sorry that you were not happy with your visit. As we tried to explain we would need more time to determine the actual problem.

Thank you for responding to our survey.

Sincerely,
Peter


SB
STEVE B.
Acworth, GA
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2015
Small-Town Hospitality
Love my relationship with C&T - Love being able to put my trust in my car mechanics. Love how they take care of me & my family. Each time i have taken them one of our cars, they have worked on it in a timely and cost effective way.

YH
Yosue H.
Acworth, GA
Pontiac Vibe
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/14/2015 Category: Service
Yosue said this business solved the problem, but it came back again.
This review was collected via phone interview by Customer Research Inc.
Randy G. from C & T Auto Service responded on 09/24/2015

Dear Yosue,

We Replace a leaking fuel line on your vehicle. This required removal of fuel tank. Please return the vehicle so that we can determine what the problem is now.

Thanks,
Peter


KD
KERRY D.
Woodstock, GA
Dodge Grand Caravan
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/18/2015
Dishonest or incompetent?
We have been loyal C&T customers for years. That is about to change. The last several times we've taken either of our cars in, we've paid to get extensive service done. Then we get the car home and discover either the problem isn't fixed, there is a new problem, or the problem is worse than when we started. They always tell us that it was something we didn't ask to have checked or something that went wrong after we left. I took a used car I just bought in for brakes and asked them to check the car over for other issues. Including the brakes I paid almost $1000. I picked it up and drove 2 miles home. When I got out there was radiator fluid pouring out. Took it back the next morning and was told I now need a new radiator. How it can be checked "thoroughly" and not need a radiator then the very next day it does need one is beyond me. Also, when I asked about it, Peter told me they had checked the radiator and found no problems originally. Then later when I said the radiator hadn't been leaking before I took it in he said they hadn't touched it, so it was nothing they did. So which is it, did you test it or did you not touch it? They are either grossly incompetent or dishonest, or both! I realize we drive older cars, but that shouldn't be an excuse for poor or dishonest service. If this is how they treat loyal customers, I will no longer be one.
Randy G. from C & T Auto Service responded on 07/22/2015

Kerry, we hate that you did a postbuy instead of a prebuy on the used car you bought. We replaced the brakes front and rear... they were worn out, tuned your engine... the person you bought it from only replaced the easy to get to front spark plugs, cleaned throttlebody...so car would not stall out, replaced valve cover gaskets....that were pouring oil. The coolant looked good and there were no other leaks under your vehicle. Radiators, batterys, waterpumps, etc. can go out at anytime. Your radiator was fine the day the car was in. Good luck in the future, Randy


BP
BRYAN P.
Woodstock, GA
Lincoln LS
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/01/2015
Commoncore math?
An alignment is $49. I was charged $24 to have it checked and $49 to have it aligned. The $24 should have been deducted from the $49 but they still charged $39 for a total of $63. Why was I charged a total of $63 when an alignment is $49?
Randy G. from C & T Auto Service responded on 05/05/2015

Brian you brought your car in for a alignment. we put it on our machine compensated the alignment equipment, performed caster and camber sweep to check alignment angles and found the control arm you replaced was on the wrong side. You then took the car and installed the control arm correctly and we performed the full alignment. We do charge for alignmnet check, and for alignments. I thought everthing was explained to you befor the services were performed.


DS
DIANNE S.
Woodstock, GA
Buick Regal
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2014
Relieable, friendly service
They were very quick to make mistake right. That means alot.

Overall Rating 1/5rating 1rating 1rating 1rating 1
09/03/2014
Would not listen to customer
Lanny brought car back "several "times because of noise. First time was told it just needed greased. Done. Went back again because of same noise. Was told it would go away. Noise kept getting worst, so he ended up taking it to discount tires. Back brakes were put on backwards and also turned to much. So Lanny spent another $ 300. to have repaired.
Randy G. from C & T Auto Service responded on 09/24/2014

Deay Lenny,

I am sorry that we did not solve your problem. After our converstion I credited the charge for machinig your rotors. We hope to see you again in our shop.

Sincerely,
Peter


LV
Lynnie V.
Kennesaw, GA
Honda Civic
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/04/2014 Category: Service
Lynnie said her last experience with this business was pretty poor. She went in to get an estimate on her vehicle they quoted her a whole bunch of stuff. She took her vehicle to a different business where they only charged her for things that were needed. This business was going to charge her for unnecessary repairs. She would not recommend them to others for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.
Randy G. from C & T Auto Service responded on 08/13/2014

Dear Lynnie,

Thanks for your response. Our estimate was based on using new parts for the repair of your vehicle. We had determined that you had a bent left lower control arm and a bent front strut. We recomended both front struts as the proper repair, along with yhe control arm.

Thank you again for talking with our representative.

Peter


JB
John B.
Pontiac Montana
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/20/2014
LOST MY TRUST
You wanted almost $4000 to do things unnecessary for me to pass emissions. Acworth Integrity Automotive fixed the problems (EGR system and catalytic converter) for $900. Works fine; no check engine light; passed emissions; got my tag sticker. My future business goes to them! It forced me to click on one star; I was going to click on zero stars because I felt your assessment was an attempted ripoff. I do NOT need a new transmission, by the way. Integrity cleaned mine and that was that.

BH
Beverly H.
Acura MDX
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/08/2014 Category: Service
Beverly said the mechanic, as well as, the inside her vehicle were nasty. The mechanic was all dirty and got in and out of her vehicle, which made it dirty. She would not recommend them for reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

JG
Jesica G.
Honda Accord
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/12/2014 Category: Service
Jesica said she paid $350 to have the check engine light turned off but it is still on. The idle is set way too high on the vehicle and is making the vehicle try to move even when the brakes are applied. She is reluctant to return because she is afraid they will charge her more money for another repair. She will not recommend this business because of her experience.
This review was collected via phone interview by Customer Research Inc.

JC
JOSHUA C.
Woodstock, GA
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2014
A mechanic you can recommend
C&T has always gotten us right in no matter what the repair. They don't pressure you to fix everything like someother shops! This a shop you can recommend to anyone!

ZR
ZACH R.
Woodstock, GA
Ford Explorer Sport Trac
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/18/2012
Price
Felt like i was over priced for a used engine and for installing it. Found a better engine and a better installation price with another shop that was less than half the total price you guys were asking.
Randy G. from C & T Auto Service responded on 10/26/2012
Zack, we priced you a Jasper Remanufactured engine and a Used engine. When we Install a used engine, we replace sparkplugs, ignition wires, thermostat, belts , hoses, and intake gaskets also valve cover and oil pan gaskets if needed. We also give a 13 month 13 thousand mile warranty parts and labor. We do these things to insure a quality job. Thanks for the feedback, Randy Gable, owner, C and T Auto Service

RM
RON M.
Woodstock, GA
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2012
they are honest
10 years of great service have 2 sisters 2 grandkids we all come to c&t and petr is great
Randy G. from C & T Auto Service responded on 08/15/2012
THANKS FOR THE REVIEW

BM
Brian M.
Canton, GA
Chrysler Fifth Avenue
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/30/2012 Category: Service
Brian said they did a good job with the windshield wipers, but the air conditioning does not work. The reason he wouldn't recommend this business for service is because his vehicle came out without the air conditioning working right.
This review was collected via phone interview by Customer Research Inc.
Randy G. from C & T Auto Service responded on 08/15/2012
Hey Brian hope all is well, as per our conversation, we can install a 134a freon kit but the old R12 is no longer avalible,.

SE
Steven E.
Woodstock, GA
Ford Mustang
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2016 Category: Service
Steven said this business did not have great customer service.
This review was collected via phone interview by Customer Research Inc.

GD
GORDON D.
Woodstock, GA
Lincoln Town Car
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2016
Close to home, Good Service, & friendly people.
Work done quickly and well. at a reasonable price.

SB
Steven B.
Acworth, GA
Nissan Murano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2016 Category: Service
Steven said he had excellent service and provided quality work.
This review was collected via phone interview by Customer Research Inc.

GG
Gary G.
Acworth, GA
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2016 Category: Service
Gary said they did a good job.
This review was collected via phone interview by Customer Research Inc.

JS
James S.
Kennesaw, GA
Acura TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2016 Category: Service
James said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

KH
Karri H.
Acworth, GA
Chevrolet
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2016 Category: Service
Karri said she always receives great customer service. The service is done well and they do the work in a timely manner.
This review was collected via phone interview by Customer Research Inc.