By Jill B. in Kelso, WA
Information on my vehicle is entered into the computer, I get an e-mail when it’s time to have the oil changed, I drop the vehicle off the night before my appointment, the oil is changed, they notify me via phone when finished, and I come in to pick it up! Great people, and I’m in the computer for next time!
By Roger W. in Kelso, WA
Roger said he has been using this business since the 1970s, and the service is always excellent. He described the staff as good people and said they never do extra work without consulting him first.
By Rebecca E. in Castle Rock, WA
Rebecca said they were great and she was completely satisfied with the work they did.
By Dave T. in Longview, WA
Bob's Lil Car Hospital is the best bunch of car repair folks I have ever dealt with. They are honest as the day is long, extremely competent, fair, filled with good advise and counsel and will never misrepresent an issue for their own gain. They are prompt and thorough in their work and get the job done when they say it will be done.
By Craig A. in Longview, WA
Professional people talk to you about the issue with your car and give you an accurate cost estimate and timing to have repairs complete. They take the time to review the completed work and give you an idea of any other work your car or truck might need to have done. They give you this information but there is no awkward pressure to schedule the work immediately. Great place to have work done on your car...we are lucky to have them in our county!
By Dick O. in Longview, WA
Dick said he was happy with his service. The service was good.
By Don M. in Longview, WA
I brought in my son's truck to have the battery terminal harness replaced, as the old one had rotted off. Not a simple repair unfortunately. The mechanics at Bob's had the repair completed in one day for a very fair price. In addition, they inspected the truck and found several items that needed to be addressed, each either a safety or possible breakdown issue. It's an older truck,so my son has some decisions to make before he makes the 200 mile drive home. With Bob's comprehensive report in hand, he now has enough information to make an informed one. The office staff even called me back a day after I picked up the truck to say they had discussed the options and wanted to give me an update on their thinking. How often does that happen? My wife and I have brought both our cars to Bob's in the past, and ALWAYS receive fast, fair, and professional service. We are customers for life.
By John J. in Kelso, WA
Spoke with Jane, John's wife. She said John really loves those guys and really likes the business.
By John E. in Castle Rock, WA
John said the business always makes him feel comfortable. They always get the job done. He does recommend them to others.
By David K. in Longview, WA
We always bring all of our vehicles to Bobs. They always do great work, are pleasant to deal with, and extremely helpful.
By Brandon C. in Longview, WA
They are the absolute best! Great customer service, knowledge, and trustworthiness. I feel comfortable and confident bringing my vehicle here.
By Earl G. in Longview, WA
Earl said the business was clean and well organized.
By Jacqueline W. in Castle Rock, WA
Spoke with David. He said he would recommend the business for service.
By Scott M. in Kelso, WA
Scott said the service is always good.
By Gitta C. in Longview, WA
Gitta said they do what she asks without overcharging or looking for things that aren't problems.
By Paul N. in Longview, WA
Thanks again Bob for keeping my money pit running!!
By Margaret L. in Longview, WA
This old car practically needed a rebuilding, but you responded to my wish that it be repaired as soon as possible. Thank you for the evaluation and immediate repair. It was a Christmas present to someone who really needed a car to survive. I feel confident that she now has a reliable car that should be good for many more miles.
By Mark P. in Longview, WA
Customer service and dependability is hard to find these days. I can count on you without any hesitation whatsoever. Thanks for your honesty and great service! Mark and Brenda Poor
By Kevin C. in Longview, WA
I’ve been taking my vehicles to Bobs Lil car hospital for years. They are wonderful. They combine small town hospitality with all of the latest auto technology! Whether your vehicle is American or a foreign import, they can take care of it!
By Sandra K. in Kelso, WA
Courteous, helpful office staff (helped me out with rides back & forth, too!) and the work on the car was done as expected and on time. Couldn't be more pleased!