By Jim S. in Longview, WA
Spoke with Jim's wife. She said the staff were personable and they talked to and not at her. They also explained everything to her and showed all the parts they took off and replaced. She stated she would like to thank them and she appreciates their kind service.
By Dave M. in Longview, WA
Dave said the business did the work in a timely manner.
By Becky R. in Kelso, WA
Becky said the staff was friendly and kind. They did a great job.
By Mike E. in Longview, WA
Was able to bring in the same day I called. No waiting. For a business that typically working on smaller cars, they didn’t even hesitate when I told them one it was an RV and two was a Mercedes. I must have called 8 people before when I remembered they had done some work for me before. Very great full and Bill was about $200 less than I expected.
By Mona S. in Kelso, WA
From the ladies up front to the mechanics in the shop, they all are very helpful and knowledgable. Many places try to take advantage of a single, older woman but Bob's doesn't do that and I appreciate it. I will never take my car anywhere else to be worked on.
By Don N. in Longview, WA
I have always received quality service. If something went wrong it was fixed, no questions asked.
By Don R. in Vader, WA
Don said he was very happy, very satisfied and very pleased with the exemplary service. The employees were very thorough, kind, intuitive and their craftsmanship was excellent. While another business said he needed all brakes done, this facility said the back brakes were just fine, but the front brakes did need to be replaced. They called before they did any additional service and the price was good. They even found a mouse nest, took it out and put a dryer sheet there to detour more mice from coming. This business now has a new customer for life.
By Nate R. in Kelso, WA
Nate said the staff were amazing. The lady was really friendly, helpful, and kept his vehicle until he was able to come pick it up.
By Darcie L. in Castle Rock, WA
Darcie said the business provided fast service for a fair price.
By Jerry S. in Kelso, WA
My high mileage Nissan Frontier needed a new standard transmission clutch package. The package was installed but quickly developed a sound similar to a throw out bearing chatter. BOB'S replaced everything with no delay and sincere apologies. I really appreciated that they "made it right".
By Tom K. in Kelso, WA
Spoke with Tom's wife. She said she has had good luck with the business.
By Kyle H. in Longview, WA
Kyle said the business is always letting him know of any updates and he has used the business before.
By Theresa P. in Castle Rock, WA
Cares about their customers and provides excellent auto repair. I have a 2004 Caddy SRX that has been repair and serviced by the Lil Car Hospital since I purchased it. I feel very safe in knowing they have done repairs correctly. Great customer service.
By Scott M. in Kelso, WA
Scott said the staff was quick and fixed his vehicle.
By Jeff D. in Kalama, WA
Awesome job saved me a lot of trouble! They are pretty good troubleshooting saves me the time and struggle of troubleshooting a problem! Could have saved the $60 and hassle of installing new ignition switch! Can be expensive but sometimes worth it for professional assistance on a problem!
By Jill B. in Kelso, WA
Information on my vehicle is entered into the computer, I get an e-mail when it’s time to have the oil changed, I drop the vehicle off the night before my appointment, the oil is changed, they notify me via phone when finished, and I come in to pick it up! Great people, and I’m in the computer for next time!
By Roger W. in Kelso, WA
Roger said he has been using this business since the 1970s, and the service is always excellent. He described the staff as good people and said they never do extra work without consulting him first.
By Rebecca E. in Castle Rock, WA
Rebecca said they were great and she was completely satisfied with the work they did.
By Dave T. in Longview, WA
Bob's Lil Car Hospital is the best bunch of car repair folks I have ever dealt with. They are honest as the day is long, extremely competent, fair, filled with good advise and counsel and will never misrepresent an issue for their own gain. They are prompt and thorough in their work and get the job done when they say it will be done.
By Craig A. in Longview, WA
Professional people talk to you about the issue with your car and give you an accurate cost estimate and timing to have repairs complete. They take the time to review the completed work and give you an idea of any other work your car or truck might need to have done. They give you this information but there is no awkward pressure to schedule the work immediately. Great place to have work done on your car...we are lucky to have them in our county!