ReScore Reviews™ (1)
While perhaps a legitimate point, not one to mame when customers are present. My car was done within an hour which I was glad about. As I checked out, even this process was clearly different than in previous visits. I was handed the bill to sign. As I read what was done, the clerk remarked that was all the things that was done and that I would get my own copy. While she did not say this, I was left with the impression that I need not review the bill but only sign it as I Will get a copy to read later.
While the front desk clerk was all business, there was no warm and friendly small talk that would make a customer'experience better and that would leave a positive impression on the customer. In fact, I was thankful to leave this negative, uncomfortable environment. This experience was very different than past visits where the front desk clerk was friendly, helpful and explained what was done to the car and often, someone from the garage wou,d also discuss the work performed. I hope this feedback is helpful and that the business sees a ckmplaint as a gift.
I will continue to recommend the shop in hopes that either it was an unusual day on the day of my visit and not typical or that the atmosphere will change as a rule of this feedback.
I spoke with Diane about her review and her experience.
We recently opened a second location and hired a new receptionist and service manager for the Bville location and they are still learning the new software and new customers and dealing with scheduling between the 2 locations.
Diane was just critiquing how the business was being handled (very much appreciated) and that I should know how she was treated.
I printed this out and let the employees involved read for themselves, they did not seem to realize how they mishandled the situation.
Diane is happy with her service otherwise and said she would be back.
All done while I waited.
I count on the guys at Upstate Imports to keep our BMW and Mercedes in top form.
Never a problem with their services in the 5+ years I've been one of their customers.
Although it would've been more ideal to not go to the shop twice, I think Jeff handled things exactly how he should have: He solved the problem, provided excellent customer service, and tossed in something extra to make up for lost time. For that, he gets five-stars and a customer that will continue to go back to his shop!
Marvin was able to get me in and out quickly while I waited. Ice cold air now flows from the dash vents.
All set for summer driving! Thank you Upstate Imports!
These guys are great. Their advice is always solid and they deliver consistently professional service.
Why look elsewhere? I'm a 5 year customer and have never been disappointed with services on either the BMW or the Mercedes.