Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

888 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
Latest Review 8 days ago

Reviews


PS
Pete S.
Liverpool, NY
BMW Z4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019
Great Service
My car was properly diagnosed and repaired. Very quick turnaround and fair. Would highly recommend !

RW
Richard W.
Baldwinsville, NY
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2019
Auto service as it should be
Needed an oil change, check of the fluids and an estimate of the remaining battery life.
All done while I waited.
I count on the guys at Upstate Imports to keep our BMW and Mercedes in top form.
Never a problem with their services in the 5+ years I've been one of their customers.

TB
Tom B.
Baldwinsville, NY
Mercedes-Benz 380SL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019
accomodating
Needed to switch my appointment time for my vehicle inspection. Called and explained why the switch was needed and Marvin said let me take a look and see what is available. I asked if I could come in some time today and he find a time for me to bring in my car. The inspection was done right on the new time and was in and out in about 25 minutes. As usual great service and they are always there for the customer!

PC
Pete C.
Alexandria Bay, NY
Land Rover Range Rover
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/06/2019
Marvin is awesome
Would do 5 stars but his receptionist is not helpful. Just tries to get you off the phone.

LG
Lisa G.
Baldwinsville, NY
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2019
Exceptional service
I am always happy after I deal with the fine people at Upstate. They go out of their way to provide exceptional service and make you feel that you are important to them.

GK
Guy K.
Fulton, NY
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019
Top notch service!
Easy to set up an appointment. Personable from the scheduling desk to the maintenance supervisor. Timely and quality work. Looks out for the customer’s best interest as if you were a family member. Offered quotes on actual maintenance issues requiring consideration. Not made up issues. No pressure. Thank you for such great service!

DA
David A.
Mount Vision, NY
Jaguar XK8
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019
Follow up repair
Once again I am happy to report I am more than pleased with my experience with Upstate

RM
Ron M.
Syracuse, NY
Mercedes-Benz SL-Class
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2019
Good determination of sensors. Problem solved.
Problem was solved.

RW
Richard W.
Baldwinsville, NY
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019
Always pleased with their auto service
The A/C on the X3 wasn't producing really cold air and needed to have the system recharged.
Marvin was able to get me in and out quickly while I waited. Ice cold air now flows from the dash vents.
All set for summer driving! Thank you Upstate Imports!

CF
Chris F.
Liverpool, NY
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2019
Quality repair work for European cars
Upstate Imports has serviced my Porsche and my Saab. I find them to be attentive and accommodating.

CB
Cheryl B.
Pulaski, NY
Alfa Romeo Spider
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019
pleasant and work completed quickly
I was greeted with pleasantries by the receptionist and assured that my additional request for assistance with a recent problem would be addressed promptly. The work was done very quickly and expertly. The waiting room is very clean and relaxing. Fresh coffee is also available. I wouldn't think of taking my foreign car anywhere else to have needed work done.

Verified Customer
Phoenix, NY
Audi S4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019
Quality and honest work- at a good price
I made the appointment fairly last minute. They easily accommodated me. I have taken all of my Audi and BMWs here for service in the last 10 years. They do a great job!!

GD
Gary D.
Baldwinsville, NY
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2019
Unplanned work done
The unplanned expenditure was required for emergency brake line work. All done All good. Thank you.

RW
Richard W.
Baldwinsville, NY
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
Easy and quick visit, as always
Justin had me in and out for a NYSI, oil change, fluid and tire pressure check.
These guys are great. Their advice is always solid and they deliver consistently professional service.
Why look elsewhere? I'm a 5 year customer and have never been disappointed with services on either the BMW or the Mercedes.

GD
Gary D.
Baldwinsville, NY
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018
Time for inspection again
Took care of issues as usual at the right price. Always great work

MH
Michael H.
Syracuse, NY
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
2011 BMW X5
The service was awesome, I was referred to Upstate by another great auto shop, after they found codes that they were able to determine their meaning. Upstate was able to determine the cause and give me important information in regards of a BMW “Care package”/recall that will ultimately have be repaired by a BMW dealer for free.

Verified Customer
Phoenix, NY
Audi Q7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
Brake service
Great work. Solid value...

TL
Todd L.
Syracuse, NY
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018
Friendly professional staff
It was my first visit but they made it feel like ive been there 100 plus times....i will be back for all my cars needs

MC
Michael C.
Marcellus, NY
Porsche Cayman
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
Best European Car Service in Syracuse.
This is a gem in the Syracuse auto repair market. High end European car repairs, the best available. Jeff is fair and an amazing technician. I have a Porsche and I don't understand all the technical things. Jeff explains everything to me in a way I can understand. The only place to bring your high end (or any level) car.

MT
Mike T.
Cicero, NY
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
Oil change
Thanks for getting me in at the last minute.
You guys are always very accommodating.