Helfman Collision Center

Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

3070 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
95% Would Recommend
Latest Review 3 days ago

Reviews


CW
Cliff W.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Collision
Cliff said that everything went as expected. He stated he was mostly satisfied with the estimate, but there was additional damage found that was not included in the estimate.
This review was collected via phone interview by Customer Research Inc.

SB
Scott B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019 Category: Collision
Scott said the repair process was smooth. They were honest about the price. His vehicle was delivered on time.
This review was collected via phone interview by Customer Research Inc.

AL
Arturo L.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Collision
Arturo said he was satisfied with the work he had done to his vehicle. He liked the customer service of the person who helped him with his vehicle.
This review was collected via phone interview by Customer Research Inc.

BD
Brandon D.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Collision
Brandon said the customer service was great.
This review was collected via phone interview by Customer Research Inc.

IT
Ira T.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019 Category: Collision
Ira said this business does good work.
This review was collected via phone interview by Customer Research Inc.

RS
Richard S.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019 Category: Collision
Richard said the employees did a really good job and they were quick. He chose this facility because it's where he purchased the vehicle and because of the location.
This review was collected via phone interview by Customer Research Inc.

KR
Katelyn R.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Collision
Katelyn said the staff did a good job keeping her updated during the repair process. She is grateful for their help.
This review was collected via phone interview by Customer Research Inc.

KA
Kenneth A.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Collision
Kenneth said that this facility is doing a good job all the way around, and that he would like them to keep it up.
This review was collected via phone interview by Customer Research Inc.

EB
Ed B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Collision
Ed said the repair was fine. The insurance company caused the vehicle to be returned three weeks late.
This review was collected via phone interview by Customer Research Inc.

YF
Yvonne F.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Collision
Yvonne said that the work done on her vehicle is fantastic and contact at the business was great. She purchased her vehicle from this business and she felt confident that this facility would do her repairs the way she wanted them She was a little frustrated because her vehicle was delayed between 7 and 10 working days. The delays were in part because of parts delays and Memorial Day holiday weekend. The other factor in the delay was her insurance company.
This review was collected via phone interview by Customer Research Inc.

BW
Benjamin W.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Collision
Benjamin said that the staff were very service oriented. He stated that they did a great job and took care of him. His vehicle was later than promised by about one and a half weeks because the staff found additional damage. He said that the quality of the work was excellent.
This review was collected via phone interview by Customer Research Inc.

BV
Blanca V.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/24/2019 Category: Collision
Blanca said some of the experience was bad due to miscommunication. She had to call the facility and visit there for repair status updates. The facility received a estimate and check from the insurance company for almost $1200. She paid the deductible a month ago. Laura, at the facility, did not remember she had received the deductible. The business wanted her to pay it again. She was told the vehicle would not be released. Most of the staff was professional. She stated that, however, Laura should have paid more attention to details and communicated better.
This review was collected via phone interview by Customer Research Inc.

JR
Jackie R.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Collision
Jackie said that this facility is the best. She stated that the customer service, the staff and the timeliness of her repair were a great package.
This review was collected via phone interview by Customer Research Inc.

JC
Jon C.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Collision
Jon said the repair the business provided was good. The staff were helpful, quick, and courteous. The cost of the repair came out less than the quote.
This review was collected via phone interview by Customer Research Inc.

RH
Roberto H.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Collision
Roberto said the repair work was second to none. The staff knew what they were doing. He did not receive a set completion time. He was told the repair would be completed in one to two weeks. The staff did quality work.
This review was collected via phone interview by Customer Research Inc.

AG
Agustin G.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Collision
Agustin said this business did a good job on his vehicle. He always goes there.
This review was collected via phone interview by Customer Research Inc.

RR
Roxanna R.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Collision
Roxanna said her experience was really good and they were all very helpful.
This review was collected via phone interview by Customer Research Inc.

HL
Homero L.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Collision
Homero said the customer relations were great.
This review was collected via phone interview by Customer Research Inc.

JF
Jacqueline F.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Collision
Jacqueline said the facility was a good place for repairs. It was also located nearby.
This review was collected via phone interview by Customer Research Inc.

JW
Joslyn W.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Collision
Joslyn said Ira's customer service was great. The vehicle was repaired right.
This review was collected via phone interview by Customer Research Inc.