Helfman Collision Center

Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

3062 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
95% Would Recommend
Latest Review 19 days ago

Reviews


JW
John W.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Collision
John said he had a pleasant experience.
This review was collected via phone interview by Customer Research Inc.

IH
Ivan H.
Texas
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/21/2019 Category: Collision
Ivan said he was dissatisfied with the time it took to make the repairs. The repair took one month longer than promised due to a parts delay, maintenance check, and running statistics. The responsiveness of the staff could have been better. He had to contact the facility for repair updates. They did not stay in contact. Because of the length of repair time and the customer service provided, he would not recommend this business for repairs.
This review was collected via phone interview by Customer Research Inc.

DF
David F.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Collision
David said the employee at this business who helped him was very nice and he was courteous.
This review was collected via phone interview by Customer Research Inc.

JT
Jim T.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Collision
Jim said he had no issues with the repair.
This review was collected via phone interview by Customer Research Inc.

CD
Carlos D.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Collision
Carlos said the customer service was great and the staff was diligent.
This review was collected via phone interview by Customer Research Inc.

JD
John D.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Collision
John said his experience is always great every time he goes there.
This review was collected via phone interview by Customer Research Inc.

CB
Christina B.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/16/2019 Category: Collision
Christina said everybody treated her lovely. The problem was that on two separate occasions, she was notified that her vehicle was ready, and when she arrived, she noticed scratches or dings to be addressed. The repair facility had informed the insurance that her vehicle was ready and she essentially was charged an extra day rental fee. She now is working to get the fee covered.
This review was collected via phone interview by Customer Research Inc.
Greg L. from Helfman Collision Center responded on 02/20/2019

Christina is correct. We made a mistake and have since corrected the issue. We also covered her additional rental expense due to our error. Thanks for your business!!!


SJ
Shekema J.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Collision
Shekema said the vehicle was fixed in a short amount of time.
This review was collected via phone interview by Customer Research Inc.

LT
Lauren T.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Collision
Lauren said the staff are efficient and good people to work with, so everything was great.
This review was collected via phone interview by Customer Research Inc.

DY
Doug Y.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Collision
Doug said this business did everything it was supposed to do.
This review was collected via phone interview by Customer Research Inc.

JA
Joseph A.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Collision
Joseph said this business was very easy to work with. Ira, who was in charge of the repairs, was very kind, very professional, efficient, and he was cool. It was perfect customer service, and they did a perfect job Joseph said he was referred to this facility by his uncle.
This review was collected via phone interview by Customer Research Inc.

KR
Karen R.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Collision
Karen said the facility's staff did a really good job.
This review was collected via phone interview by Customer Research Inc.

LT
Livia T.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Collision
Livia said she liked this business. The people are wonderful. She chose them because she is comfortable with them. She asked them to find a small part for her that her grandkids lost somehow that went to the door, and Ira is working on locating it for her. There was a delay due to the insurance.
This review was collected via phone interview by Customer Research Inc.

JB
John B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Collision
Spoke with John's wife. She said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

CV
Carla V.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Collision
Spoke with Kyle. He said the business did a good job. He had no issues and no problems. He also said he did not have an estimate, because the business billed to the insurance directly.
This review was collected via phone interview by Customer Research Inc.

AC
Alexandra C.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Collision
Alexandra said the couple of people she interacted with at this facility were friendly. She wasn't given a finish date. The staff had to order the part, said they would call her when it was ready, and she never got a call back. She had to call in for a status update.
This review was collected via phone interview by Customer Research Inc.

QH
Queen H.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Collision
Queen said she didn't have any problems.
This review was collected via phone interview by Customer Research Inc.

MB
Madhu B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Collision
Spoke with Ritu. She said the person she dealt with was very, very helpful and very communicative.
This review was collected via phone interview by Customer Research Inc.

LG
Linda G.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Collision
Linda said she was extremely pleased with the repair.
This review was collected via phone interview by Customer Research Inc.

JC
Jan c.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Collision
Jan said they were excellent. He stated they kept him updated, and Ron was especially helpful.
This review was collected via phone interview by Customer Research Inc.