ReScore Reviews™ (1)
Unfortunately the cusomter is correct on the repair time. However, the delays were a result of his insurance company insisting on us using Non-OEM sheet metal parts for his repair. We informed the insurance company and the customer, these parts do not fit properly but the insurer insisted on using them, stating they had to see it for themselves because policy between them and their insurer (Logan) allowed for the use of these parts. So, after all the parts were painted and installed and didn't fit as we told them, they came back to our shop. After their inspection they agreed the part fitment was unaccepteble and then paid us to replace them them with New OEM parts. So we had to do the job twice and the insurer had to pay twice but we made sure the customer received a properly repaired vehicle that looks and functions properly. If these insurance companies would just admit that Aftermarket parts are not the same as OEM in many case, these repair delays and additional repair expense could be avoided. Just because an aftermarket part fit in the whole and reasembles the OEM, does not mean its the same.
Check your insurance policy and see what you are covered for.
I bet your insurance company uses aftermarket parts also, MOST OF THEM DO.
Her issues were valid and we fixed them for her. However, the work was performed by an outside vendor due to her insurance company's policy and we were just a place for her to drop the car and of the vendor to work.
Sometimes it does, depending on the number of other customers in front of you. As much as appreciate your business, our other customers are equally important.
His repaired turned out to be an extensive one totaling $5700. We either spoke with him or lefted messages 12 times during the repair. I'm puzzled as to how the loaner vehicle or extended repair time was not discussed. At least he will receommend us to togethers. We are sirry for the confussion.