Helfman Collision Center

Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

3074 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
95% Would Recommend
Latest Review 3 days ago

Reviews


LR
Liliana R.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/21/2016 Category: Collision
Spoke with Mirna. She said the quality of the service was good, but upon leaving she noticed the rear light was broken. They apologized for the oversight and said they would place an order for that part on Monday. It has been 3 days since and no one from this business has contacted her. Also, she mentioned calling the business to check on the status and there was lack of communication on their part. The mileage was noted when they dropped off the vehicle to be repaired it was at 2385 and now upon pick up it was at 3102.
This review was collected via phone interview by Customer Research Inc.

JG
Jian G.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/21/2016 Category: Collision
Jian said the quality of work was acceptable, but it was not as good as it could be. It does not look like new. It took three visits total until his vehicle looked presentable. He found additional damage. The representative in the front was very helpful during the process, and they did deliver his vehicle to his place of work on the very last visit.
This review was collected via phone interview by Customer Research Inc.

PE
Perry E.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/14/2015 Category: Collision
Perry said the reason his vehicle was not ready on time was because the manufacturer kept sending the wrong parts, but he thinks they were ordering the wrong parts. He does not recall how late it was.
This review was collected via phone interview by Customer Research Inc.

AS
Anthony S.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/29/2015 Category: Collision
Anthony said this business took three months to repair his vehicle. He has to return to this business because there was a gap on the door and they forgot to put back carpet under console. There was no promise date given. He had to keep calling this business for updates on his vehicle.
This review was collected via phone interview by Customer Research Inc.

EM
Elisa M.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/31/2015 Category: Collision
Elisa said the business was not organized and she did not have a good experience. She noticed scratches on her vehicle that were not there when she brought it in. They fixed a rim but messed up another one in the process. She would not recommend them to others for the reasons stated.
This review was collected via phone interview by Customer Research Inc.

TW
Terrance W.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/28/2015 Category: Collision
Terrance said Ernesto was on point, and the business did a good job, but his vehicle was there way too long. The repair was promised to take a week, but they had his vehicle 62 days, because of insurance delays. It took a while for them to get everything done. The vehicle was there 62 days there, but the original time frame was a week. The business has great online reviews.
This review was collected via phone interview by Customer Research Inc.

MC
Martine C.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/02/2015 Category: Collision
Martine said when she went to this business to pick up her vehicle, she noticed they did not do the repair right. The rear bumper was crooked and it an extra two days to complete the repair. They did not give her a promised ready date. They said they would call her when her vehicle was ready to be picked up.
This review was collected via phone interview by Customer Research Inc.

JT
Jason T.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/23/2015 Category: Collision
Jason said he has to return the vehicle because the trunk is not aligned properly, which caused a gap. They did not remove the pudding around the lights when the paint work was finished. He received text messaging every evening.
This review was collected via phone interview by Customer Research Inc.

NV
Naomi V.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/12/2015 Category: Collision
Naomi said when picking up the vehicle from this business before work, she noticed the dashboard light was on, She had to wait for them to repair this and in return made her late for work. Also, she noticed the paint had chips and looked like it was not sanded correctly. She returned the vehicle and it took 3 hours for them to partially fix the paint.
This review was collected via phone interview by Customer Research Inc.

JF
Jarrod F.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/22/2015 Category: Collision
Jarrod said the business did a good job, but the vehicle was about ten days late. A lot of work was done and more parts had to be ordered. Jesse did a good job and he let him know everything that was happening to his vehicle.
This review was collected via phone interview by Customer Research Inc.

LH
Logan H.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/19/2015 Category: Collision
Logan said his overall experience with the business was not good. He was first quoted three weeks for repairs on his vehicle and it ended up being 55 days because of wrong parts and miscommunication with the insurance company. He was not kept adequately informed during the last two weeks of his repair because they kept giving him different dates for the repair work to be done and finally 55 days later it was ready. His past experience with the business was good and he will be a repeat customer.
This review was collected via phone interview by Customer Research Inc.
Greg L., Manager from Helfman Collision Center responded on 06/23/2015

Unfortunately the cusomter is correct on the repair time. However, the delays were a result of his insurance company insisting on us using Non-OEM sheet metal parts for his repair. We informed the insurance company and the customer, these parts do not fit properly but the insurer insisted on using them, stating they had to see it for themselves because policy between them and their insurer (Logan) allowed for the use of these parts.  So, after all the parts were painted and installed and didn't fit as we told them, they came back to our shop. After their inspection they agreed the part fitment was unaccepteble and then paid us to replace them them with New OEM parts. So we had to do the job twice and the insurer had to pay twice but we made sure the customer received a properly repaired vehicle that looks and functions properly. If these insurance companies would just admit that Aftermarket parts are not the same as OEM in many case, these repair delays and additional repair expense could be avoided. Just because an aftermarket part fit in the whole and reasembles the OEM, does not mean its the same. 

Check your insurance policy and see what you are covered for.

I bet your insurance company uses aftermarket parts also, MOST OF THEM DO.


ED
Elana D.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/02/2015 Category: Collision
Elana said she was not completely satisfied with her overall experience. When she picked up her vehicle, there were problems with the seatbelt and the luggage rack was put on backwards. There were greasy fingerprints on the inside. They told her to bring it in and they would fix it so she did and they did. However, they sprayed a solution, but the spots are still there. As a result of this experience, she probably would not recommend this business to others.
This review was collected via phone interview by Customer Research Inc.
Greg L., Manager from Helfman Collision Center responded on 07/07/2015

Her issues were valid and we fixed them for her. However, the work was performed by an outside vendor due to her insurance company's policy and we were just a place for her to drop the car and of the vendor to work.


MR
Manuel R.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/21/2015 Category: Collision
Manuel said this is the third time he is going to have to take his vehicle back to get the right headlight adjusted. Overall, everything was fine and the person who helped him was nice.
This review was collected via phone interview by Customer Research Inc.

JB
Jessie B.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/07/2015 Category: Collision
Jessie said it took this business two months to complete her vehicle. They accidentallydropped the door on the vehicle and they had to repaint the area that was damaged. There was possibly a parts delay as well. She does not recall how late it was.
This review was collected via phone interview by Customer Research Inc.

JS
Joseph S.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/01/2015 Category: Collision
Joseph said the work was done on time, but it took two days to do the alignment.
This review was collected via phone interview by Customer Research Inc.
Greg L., Manager from Helfman Collision Center responded on 05/05/2015

Sometimes it does, depending on the number of other customers in front of you. As much as appreciate your business, our other customers are equally important. 


MR
Maria R.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/14/2015 Category: Collision
Maria said the business did a good job on the repair, but it took two weeks longer than promised due to a parts delay. She had to initiate contact with the business to see if her vehicle was ready and what part of the process they were in.
This review was collected via phone interview by Customer Research Inc.

LM
Liliana M.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/07/2015 Category: Collision
Liliana said it took a couple of weeks to follow-up with her regarding a part. She chose not to evaluate the communication.
This review was collected via phone interview by Customer Research Inc.

JS
Jimmie S.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/25/2015 Category: Collision
Jimmie said the business provided good work but the communication needs work. He mentioned when he went to pick up his vehicle it was brutal because his representative had just quit and they had a hard time finding his vehicle. He was not kept informed. All they did was call him the day before his vehicle was ready to inform him when it could be picked up.
This review was collected via phone interview by Customer Research Inc.

DM
Darren M.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/19/2015 Category: Collision
Darren said he is satisfied overall. However, his vehicle was promised in 1.5 weeks but it actually took twice as long. He does not recall the cause of the delay. The business also never got a hold of him regarding the availability of his loaner vehicle.
This review was collected via phone interview by Customer Research Inc.
Greg L., Manager from Helfman Collision Center responded on 03/23/2015

His repaired turned out to be an extensive one totaling $5700. We either spoke with him or lefted messages 12 times during the repair. I'm puzzled as to how the loaner vehicle or extended repair time was not discussed. At least he will receommend us to togethers. We are sirry for the confussion. 


JF
Jenieve F.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/16/2015 Category: Collision
Spoke with Thomas. He said that the repair took 22 days to complete, the business had to repaint his vehicle 2 times. He added that he had to convince them that there was additional damage, the emblems were placed on crooked and there are scratches on the vehicle where they lifted the box off. He also said that they did not call him or look at the VIN number so they painted the vehicle the wrong color in 2 places.
This review was collected via phone interview by Customer Research Inc.