ReScore Reviews™ (1)
It is unfortunate that Henry feels this way. We did a good job in our body shop as his comments reflect. His issue was with a back ordered part from another department that has now been resolved. We hope he now feels differently about our dealership.
We called Patrick after recieving this survey because we were shocked he felt this way about us. Our repairs could not have turned out any better and we was extremely happy with our service and quality when he picked up his RAM 1500. Unfortunately, Patrick thought the survey was about the insurance company, Progressive and it's representative. Patrick is very unhappy with how Progressive Insurance handle his claim. The good news is, Patrick is very happy with us and will recommend us to others.
The lengthy repair time was due to the insurance company not authorizing the work. As for his repairs concerns, the vehicle went through a fence, dinch and the woods. We did our best to address any problems we found but unfortunately some items still need to be approved by the insurance. He has missed several repair appointments since this survey was completed. We are hopeful to get him back in and address his issues
It is unfortunate he feels this way because we set and met expectations but he felt things should have went differently. We can't please everyone.
I spoke with this customer and there was nothing we could do to please him short of turning back time and not allowing his vehicle to be broken in to.
Unfortunately her vehicle was impacted and not consider a defect by the manufacturer. This out of our control - She had to pay for the repairs and wasn't happy about that.
We appreciate Brian's business. However the vehicle was not here for 5 months but is was here for a long time. This was due to the insurance company liable for his damages not agreeing to a complete and proper repair. Once Brian agreed to cover the repair and seek reimbursement from the carrier, the repairs went really fast. Too many times repairs are delayed because of approvals from the involved insurance companies and the owner unwillingness to accept financial responsibility for an accident they did not cause. Customers must understand that the body shop is simply a service provider and can't proceed with the work until someone has agreed to pay to the damages. It's really too bad the shops get blamed for lengthly repairs, when they are just trying to protect the vehicle owner from an unexpected bill once the work is completed. As you can see, Brian loved our staff and the repair quality. Hopefully he will come to appreciate why the repairs took so long and understand that we had his best interest in mind throughout the entire process.
Antonio's vehicle is managed by a 3rd party fleet company, Wheel's Inc, which are the only ones that can authorize work on these vehicles. Although we anticipated a 2 week repair time when Antonio droppef off, we did know it would take so long for an approval.
Being slow is his opinion. We provided him with an estimated completeion date and finished the vehicle 1 day early. He choose us to repair the vehicle knowing how long it would take. It is confsing why he is unsatisfied that we finished early. As for the isnurance company providing the estimate, this is not true. We provided the estimate but it took Geico 4 tries before they agreed to pay our estimate. This is a common practice used to lower their repair cost. They hope repairers will either cut corners or do work for free to the complete the job and move on to the next one.
Many times a customer will insist on a estimate while the vehicle is still assembled but most the damages cannot be seen until the vehicle is taken apart. This makes it impossible to provide an accurate estimate or repair time. That is the case here. As for the rental issue, he did not have rental coverage on his policy and therefore should be upset with himself or his insurance agent, not us, the service provider.